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Safety and Airspace Regulation Group and CAA Stakeholder Feedback Survey
This survey will take 5 minutes to complete and is completely confidential. In
2019, the CAA gained the International Organisation for Standardisation (ISO)
9001:2015 accreditation for our management system, and customer focus and
feedback is one of the quality principles at the foundation of the ISO 9001
standard.  We are very keen to gain valuable feedback from all our stakeholders
about the support they have received from their SARG colleagues and from the
CAA. This exercise provides an opportunity for you to give feedback on the
Authority and its staff and on any improvements to be made. Please think about
the last time you were visited by an inspector/surveyor from the CAA’s Safety
and Airspace Regulation Group (SARG).
1.Thinking about the recent audit / inspection of your company, was it
Likert

YesNoUnannouncedPlanned

2.Date of Most Recent Audit
Date

3.Audit Type
Single line text

4.Thinking about the recent audit of your company please indicate your
satisfaction with the Inspector / Surveyor who audited you on a scale of 1 to 5,
for each of the following competencies.
Likert

1-Very Dissatisfied2-Dissatisfied3-Neutral4-Satisfied5-Very
SatisfiedProfessionalism and showing you respectTechnical KnowledgeUnderstanding
and appreciation of your operationCommunication SkillsCollaboration Skills

5.Thinking about the recent audit conducted on your company please indicate
overall your satisfaction with the Inspector / Surveyors on a scale of 1 to 5
for each of the following;
Likert

1-Very Dissatisfied2-Dissatisfied3-Neutral4-Satisfied5-Very
SatisfiedImpartialityBasing their opinions on clear and robust evidenceHonesty
and clarity, ensuring their judgement was fair and reliableActing in your best
interestsRespecting confidentiality

6.Thinking about the recent audit conducted on your company, please indicate
your overall satisfaction with the Oversight Team on a scale of 1 to 5
Likert

1-Very Dissatisfied2-Dissatisfied3-Neutral4-Satisfied5-Very SatisfiedOverall
Satisfaction with the Team

7.Thinking about the CAA as it is today, please indicate your satisfaction with
the following on a scale of 1 to 5 
Likert

1-Very Dissatisfied2-Dissatisfied3-Neutral4-Satisfied5-Very SatisfiedCAA’s
reputation within the global aviation industryCommunication of safety
information and guidanceCollaborative working with industryRegulation of safety
complianceHaving adequate resources to perform effectivelyProviding value for
moneyHandling of complaints and / or feedback

8. How satisfied are you with your relationship with the CAA on a scale of 1 to
5?
Likert

1-Very Dissatisfied2-Dissatisfied3-Neutral4-Satisfied5-Very
SatisfiedRelationship with the CAA

9. If you have any further feedback for the CAA, please provide your comments in
the box below.
Single line text

10.What’s your name?
Single line text

11.What’s your email address?
Single line text

12.May we contact you about the feedback you’ve provided?
Single choice
Yes
No
Submit

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The feedback you submit will be sent to the creator of this survey.
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