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6 ESSENTIAL CHANGE MANAGEMENT TOOLS FOR 2022

Matthew Scherer
June 9, 2022
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It’s a well-known fact that organizational change never comes easy. Change
management is a vast topic that encompasses a lot, so it’s easy to get lost when
rolling out new changes. For example, workflow changes will have different needs
than an IT change (such as switching to another system or implementing new
software).

As such, you need a diverse array of change management tools to help you meet
the needs of each type of change. More often than not, those tools include
software. These tools and programs will help provide order to the often chaotic
change management process.

The best change management tools will help you with:

 * Employee engagement

 * IT service management

 * Speeding up processes through automation

 * New employee training programs

 * New technology

 * Avoiding disruptions and eliminating resistance

As you can see, the right tools can help you implement changes with ease. But
where can you find the most reliable change management software?

That’s the question that we’re going to answer today. Stay tuned to discover the
highest-rated and most effective change management tools for 2022.




WHAT ARE CHANGE MANAGEMENT TOOLS?

If you’ve never spearheaded major changes at a company before, you may not know
why you need tools in the first place. After all, isn’t creating a robust change
management plan and sticking to it enough to get the job done?

While a plan is undoubtedly necessary, implementing the changes included in the
plan is far easier said than done. Consider this statistic — while nearly every
company goes through changes these days — over half of all change management
initiatives fail. In fact, only 34% report clear success, with 16% showing mixed
results.

Organizational change is so difficult to pull off due to the nature of change
itself. As humans, we’re naturally averse to change, especially if we’re used to
things going a certain way for so long. For example, it’s almost always the case
that some employees will resist change and want to maintain the status quo. It
can be incredibly challenging to implement a change and sustain it into the
future. That’s especially true whenever a change is highly urgent and necessary
for the organization’s survival.

Luckily, specific software tools make managing change far easier. They can help
you stay on track with your deadlines by using checklists and other helpful
templates. These tools can assist with decision-making, project management,
change control, etc. They can also help you engage with your employees to get
them excited about the change instead of dreading it.

Let’s consider a brief example of software assisting with successful change
management.

Say that a company has floundering returns and decides to reinvent itself with a
brand-new focus. In doing so, their salespeople will have to sell completely new
products. They’ll also need to learn how to use tablets and a new software
program so they can pitch to clients on the go.

It’s a steep challenge that can go south without the proper plan and tools in
place. The organization needs to fully support its employees as they go about
redefining their roles and what it means to work for the company. To help, they
use software to aid with employee engagement and training. They use the program
to track changes and see which department needs help — such as a particular team
struggling to grasp the selling points of the new product.

On the IT side, they use a program to create an interactive guide on how to use
the new technology they’re rolling out (the tablets and software). The guide is
user-friendly and contains PDFs, videos, and infographics — so the staff has no
problem learning how to use their new gadgets.

Because of these tools, employees receive the proper training and support they
need for a seamless change. That’s a simple example of how you can use software
tools to make organizational change management more manageable and less chaotic.


THE 6 BEST CHANGE MANAGEMENT TOOLS FOR 2022

By now, you should understand why tools are necessary for the change management
process. Like anything else, not all change management software is created
equal. That’s why you’ll want to use these criteria when evaluating a new tool:

 * It should have an attractive and logical user interface (UI).

 * There should be ample training and support available for the program.

 * The tool should have helpful metrics that you can use to measure your
   success.

 * There should be visualization tools like flowcharts and process maps.

 * Integrations are often useful and help you combine the functionality of two
   tools into one.

 * The pricing should be fair and include a lot of features for the money.

Without further ado, let’s look at the most effective change management tools
out there today.

#6: WHATFIX

Best for: Employee onboarding and adopting new software.

Organization size: All sizes.

Most desirable feature: Intuitive step-by-step walkthroughs for adopting
changes.

First, we have WhatFix, a platform best used for adopting new technology. It has
a flexible pricing structure, and there is a free trial available, which is a
plus. You can easily create workflows that serve as interactive guides for your
employees. In other words, you can create customizable training programs for
your staff on new software and more.

If you’re rolling out a new application at your company, WhatFix is a great tool
to have by your side. You can seamlessly create contextual pop-ups and guided
widgets to make instruction a breeze. Its dashboards also provide you with
real-time updates on your change activity.

You’ll get to view:

 * How many queries you’ve served

 * How many times employees have played your workflows

 * Your most popular workflows

You can also track user progress to see how your employees are doing. That will
enable you to discover who’s struggling with the changes the most so you can
provide them with assistance.

Do you have zero experience with coding? That’s not a problem when you use
WhatFix. You can create guides and workflows without writing a single line of
code. That comes in handy for project managers that want to create instructional
guides but aren’t familiar with code.

Additionally, if you have disabled employees at your organization, WhatFix, has
built-in accessible technology that meets the compliance requirements of section
508 of the US Rehabilitation Act.

The walkthroughs you create with WhatFix can appear in several different
formats, including:

 * Videos

 * PDFs

 * Slideshows

 * Screenshots

This versatility comes in handy, as it grants you the freedom to select the best
format for each guide. For example, you may find that your employees respond
better to videos showing them what to do instead of PDFs with plain text. You
can easily insert each guide into any help desk or LMS (learning management
system).

#5: WRIKE

Best for: Collaborating with teams.

Organization size: All sizes.

Most desirable feature: 400+ native integrations with popular applications.

Do multiple teams in your organization need to coordinate as part of your change
management plan? If so, you’ll benefit from using Wrike. It’s a fantastic team
collaboration software with over 400 integrations with other apps.

It’s also incredibly intuitive, so your staff can get started using it straight
away — no training required. Users can effortlessly navigate dashboards,
messages, reports, notifications, etc. That makes interdepartmental
communication more accessible than ever. Managers can communicate and coordinate
as well as stakeholders and executives.

Wrike comes with plenty of visualization tools as well, such as:

 * Business continuity templates

 * One-click Gantt charts

 * Kanban boards

 * Flowcharts

You also have the option to start using Wrike completely free — regardless of
the size of your organization. If you’re interested in their premium version,
you can enjoy a 14-day free trial, and plans start at $9.80 a month per user.

Clear, concise communication is one of the core components of any successful
change management plan. Poor communication is one of the leading causes of
resistance and disruptions. That’s why a tool like Wrike is so helpful. It makes
it extremely easy for departments to coordinate and communicate at all times.
Due to its many integrations, employees can use Wrike in conjunction with apps
like Salesforce, Dropbox, and offerings from Microsoft and Google.

Should a team member have an essential question for staff from another
department, they can simply leave them a message on Wrike.

Lastly, Wrike has fantastic customer support in place at all times for its
users. Should you hit a snag with the program, there’s a bustling support
community online ready to help you. Wrike also has interactive training guides
and videos to use whenever you’re getting started.

#4: GIVA ECHANGEMANAGER

Best for: Controlling IT changes

Organization size: Large

Most desirable feature: Dedicated ITIL (information technology infrastructure
library) processes

If your large organization is rolling out IT changes, Giva eChangeManager is a
must-have tool to have by your side.

It’s fantastic for tracking and navigating:

 * Server upgrades

 * System patches

 * Software implementation

 * Application changes

 * Compliance audits

You can use Giva not only to roll out change but also to plan it. There are
detailed analytics in place that will help you measure KPIs with ease. It’s also
one of the few programs with processes designed explicitly for ITIL. These speed
up approval times and make document management effortless.

For larger organizations, it can be challenging to keep track of their IT
changes due to moving at such a rapid pace. Luckily, Giva has an extensive
reporting system in place. It keeps detailed records of all IT changes for
long-term visibility. That means you’ll have an easier time keeping track of
everything you’ve done so far in your IT department. As such, you’re far less
likely to hit a snag or become confused by a new change.

Giva’s interface is highly customizable — so you’ll be able to tweak it to your
heart’s content. You can customize fields, screens, business rules engines, and
options to align with your needs. There are also workflow processes for routing
new IT changes. That will help your staff keep all their ducks in a row when
tweaking servers and networks.

Give enables you to send out notifications to your staff through several
different methods, including:

 * Pager

 * Email

 * Cell phone

 * PDA

That way, you can always keep your staff informed with status updates and
messages. Give eChangeManager has a 30-day free trial, and monthly plans start
at $29 a month per user.

#3: BMC READY CHANGE MANAGEMENT 9

Best for: IT service management

Organization size: Medium to large

Most desirable feature: Documenting, monitoring, and coordinating change
management requests



When rolling out a change, you’ll want to make sure your IT department is ready
to handle all your process requests. A perfect tool to assist with that is BMC
Ready Change Management 9, an ITSM (IT service management) tool from BMC
software. It’s also an ITIL compliant process and has a customizable dashboard
that’s easy to navigate.

IT staff can monitor change requests, create change plans, and manage new
releases in one convenient location with this tool. Its automated notifications
will go out to stakeholders to help streamline communication. The program also
works on desktop or mobile phones, thanks to its cloud capabilities (it works
on-premise too). That’s a valuable feature for managing change from any
location, such as a hotel room or from home.

Other useful features include its automated collision detection and impact
analytics. A collision occurs whenever you have two change requests with
overlapping implementation schedules. As you can imagine, that will drastically
affect the success of your change management plan. If a collision goes
unnoticed, it can cause serious timeline problems for your strategy. BMC Ready
Change Management 9 will automatically detect collisions, so you’ll never have
to worry about them throwing a wrench in your plans.

The program’s impact analytics will help you identify key stakeholders in a
change and assess the overall impact on your organization as a whole. That is
invaluable information to have when creating a change management plan.

There are free trials available, and you can find information about pricing on
their website.

#2: CHANGEGEAR CHANGE MANAGER

Best for: ITIL and DevOps

Organization size: Enterprise

Most desirable feature: SLA (service level agreements) management

ChangeGear Change Manager was specifically designed to serve three roles: IT,
DevOps, and business.

Change Manager has many valuable features, from PCI compliance to limiting
bottlenecks in DevOps. In fact, it has built-in change model workflows for all
three of its roles. The program also makes heavy use of automation to streamline
changes and improve communication. The dashboard features visual reporting, key
metrics, and KPIs that are easy to understand.

If you’re attempting to manage a significant change at an enterprise-level
organization, ChangeGear Change Manager is the perfect tool. With it, you’ll
have a central hub for all the changes that occur throughout the organization.
That makes it easier to stay on track with your timelines and measure your
success so far.

If you’re interested in ChangeGear, you can sign up to take a free test drive.

#1: WALKME

Best for: Managing changes for employees and customers

Organization size: Any

Most desirable feature: Error-preventing guidance tools

Do you need employee onboarding for Salesforce? If so, WalkMe is a tool you can
use to simplify the process. That’s because the program has built-in guidance
tools and onboarding for Salesforce, Jira, NetSuite, and many others. There are
also guidance tools that can help you encourage desired behaviors from employees
and customers.

For this reason, WalkMe is an essential tool for companies eager to make changes
with their employees and their customer base. The tool also comes in handy for
resource planning during changes via the way it simplifies back-office
functions.

WalkMe has:

 * Effortless HelpDesk access

 * Custom desktop notifications

 * Insights into employee and customer behavior

 * Error-preventing tools

WalkMe has a free demo and starts at $7,500 a year. They also have custom
pricing plans based on many factors.


CONCLUDING THOUGHTS: ESSENTIAL CHANGE MANAGEMENT TOOLS FOR 2022

Since effective change management never comes easy – it’s best to use every tool
at your disposal to simplify the process. All the tools on this list will help
streamline the change process and assist with essential tasks for IT, HR, sales,
and DevOps.

No matter the size of your organization, software tools are often necessary for
analyzing metrics, measuring success, and managing timelines.








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