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 1. Home
 2. about
 3. TruGreen privacy policy


TRUGREEN PRIVACY POLICY

Effective July 1, 2021

TruGreen Limited Partnership, its general partner Outdoor Homes Services GP, LLC
and its affiliates (“TruGreen,” “we,” “us,” “our”) works hard to build and
maintain a relationship of trust with you. This Privacy Policy (the “Privacy
Policy”) describes how we collect, use, and disclose your Personal Information
(as defined below) and how to exercise any rights you might have with respect
this information. It governs information we collect through our website(s),
microsite(s), mobile website(s), and mobile applications (collectively, “Sites”)
and information we collect from you or third parties through any other means to
provide our services or perform other business activities (collectively,
“Services”).

Please read this Privacy Policy, which is part of our website Terms and
Conditions, before using our Sites and/or Services. If you do not agree with the
Terms and Conditions and/or this Privacy Policy, you must refrain from using our
Sites and/or Services. By Accessing or using our Sites and/or Services you agree
to our use of your information consistent with the Terms and Conditions and this
Privacy Policy, subject to your rights described below.



TABLE OF CONTENTS

 

 * About This Privacy Policy
 * Information We Collect
 * How We Collect Information
 * Cookies and Interest-Based Advertising
 * Third Parties that Collect Information on Our Sites
 * How We Use and Share Information
 * Other Important Privacy Provisions
 * Children’s Privacy
 * Marketing Opt-Outs
 * Additional California Consumer Rights
 * Contact Us


ABOUT THIS PRIVACY POLICY

Privacy Policy Changes

This Privacy Policy is subject to change. We encourage you to review this
Privacy Policy frequently for any revisions or amendments. Unless otherwise
stated, changes will be effective immediately upon posting. You will be deemed
to have been made aware of and have accepted the changes by your continued use
of our Sites or Services. If we determine that a change to this Privacy Policy
will result in using your Personal Information acquired before the change in a
materially new way, we will provide you notice before using your Personal
Information in the new way. The date of our most recent update appears at the
top of this page.

Conflict Between This Policy and Local Laws and Regulations

When federal, state, and local laws and regulations require a higher level of
protection for your Personal Information, they take precedence over this Privacy
Policy. The specific requirements of this Privacy Policy will apply unless
disallowed by local laws and regulations.


INFORMATION WE COLLECT

Personal Information

We may collect information that personally identifies, relates to, describes, or
is capable of being associated with you (“Personal Information”), including:

 * Personal identifiers and contact information such as name, mailing address,
   service address, email addresses, phone numbers, fax numbers;
 * Sensitive personal identifiers such as gender, age, ethnicity, country of
   origin, religion;
 * Other demographic information such as marital status, the number and ages of
   children, what language(s) you speak; whether you own or rent a property, the
   number of persons living at the property, household income;
 * Banking/financial information such as credit/debit card numbers and
   expiration date, checking account numbers, check or credit/debit card images,
   and information related to the financing of properties that your own or that
   we service;
 * Account or service history such the type(s) of service subscribed to, service
   dates, customer type, account balance and status;
 * Internet & network information such as browsing/search history, IP address,
   data collected by cookies and similar technologies, device specifications
   such as device IDs, specifications, and operating system;
 * Geolocation data  such as geographic location indicators from mobile devices,
   websites, and service addresses;
 * Audio/visual information such as call recordings, chat transcripts, and
   pictures or images of your properties;
 * Professional/employment information such as employer, occupation;
 * Education information such as education level; and
 * Inferences drawn from other Personal Information or data that relate to your
   preferences, interests, characteristics, psychological trends,
   predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

The types of Personal Information we collect about you may vary based on how you
use our Sites and/or Services and your relationship with us.

Usage Data and Site Activity

We automatically collect information in connection with the actions you take on
our Sites (“Usage Data”). For example, each time you use our Sites, we
automatically collect the type of web browser you use, the type of device you
use, your device ID, your operating system and version, your IP address, your
internet service provider, the pages you view, referring and exit pages, the
date and time of your visit, the number of clicks to, from, and within our
Sites, and the duration of your visits to our Sites. If we can reasonably
associate this data with you, directly or indirectly, we treat it as Personal
Information. If we cannot reasonably associate this information is with you, we
treat it as Usage Data.

Communication Recordings

We may record calls and retain the content of text messages or other
written/electronic communications between you and us. By communicating with us,
you consent to our recording and retention of communications.


HOW WE COLLECT INFORMATION

From You

We may ask you to provide us with Personal Information when you communicate with
us online or offline, including events, surveys, and marketing or promotional
programs. You are not required to provide us your Personal Information; however,
if you choose not to provide the requested information, you may not be able to
use some or all of the features of our Sites or Services or we may not be able
to fulfill your requested interaction. We may also capture your contact
information, such as phone numbers and email addresses, when you contact us.

Third-Party Data Sources

We may collect Personal Information from third-party data sources such as our
franchisees, data brokers, marketing agencies or partners, analytics firms, and
government agencies.


COOKIES AND INTEREST-BASED ADVERTISING

Cookies and Automated Tools

We use cookies (a small text file placed on your computer to identify your
computer and browser) and other automated tools such as tracking pixels to
improve the experience of our Sites and Services, such as saving your
preferences from visit to visit to present you with a customized version of the
Website. Many web browsers are initially set up to accept cookies. You can reset
your web browser to refuse all cookies or to indicate when a cookie is being
sent. Instructions for how to manage cookies in popular browsers are available
at: Internet Explorer, Firefox, Chrome, Safari (iOS), Safari (Mac), and Opera.
However, certain features of our Sites may not work if you delete or disable
cookies.

We use the following types of cookies:

 * Session Cookies: Session cookies keep track of you or your information as you
   move from page to page within our Sites and are typically deleted once you
   close your browser. For example, session cookies allow our online order forms
   to function properly.
 * Persistent Cookies: Persistent cookies reside on your system and allow us to
   customize your experience if you leave and later return to our Sites. For
   example, persistent cookies may allow us to remember your preferences.
 * Advertising Cookies: Advertising cookies are used to learn more about you and
   advertise products/services that might interest you.
 * Analytics Cookies: Analytics cookies help us understand how our Sites are
   working and who is visiting our Sites. Google Analytics is one tool we may
   use, and you can learn more by reviewing Google’s Privacy Policy.

We employ software technology that enables us to track certain aspects of a
user’s visit to our Sites. This technology helps us better manage content on our
Sites by informing us what content is effective, how consumers engage with our
Sites, and how consumers arrive at and/or depart from our Sites. The software
typically uses two methods to track user activity: (1) “tracking pixels” and (2)
“clear gifs.” Tracking pixels are pieces of executable code embedded in a web
page that track usage activity including which pages are viewed, when they are
viewed, and how long the pages are viewed. Clear gifs are tiny graphics with
unique identifiers embedded in web pages and email messages that track whether a
user views a web page or email message. User activity information may be
associated with additional information about a user’s session and Personal
Information, if provided by the user.

If you arrive at our Sites by “clicking through” from another website, then
certain information about you that you provided to that other website, such as
the terms you searched that led you to our Sites, may be transmitted to us and
we may use it. You should review the Privacy Policy of any website from which
you reached our Sites to determine what information the operator collects and
how it uses such information. We may retain information about you provided to us
by other websites and will use it in accordance with this Privacy Policy. Such
information may be associated with other Usage Data or Personal Information.

Interest-Based Advertising

We may work with third-party advertisers, search providers, and ad networks
(“Advertisers”) to learn more about you and show you ads or other content that
we believe would be relevant to you. Advertisers may collect and use information
about your use of our Sites or Services as well as other websites and services.
These companies may use cookies and other online tracking technologies to
collect and use your information. We and/or Advertisers may also append other
data to the data collected by Advertisers to create an interest profile of
individual users. Our Privacy Policy does not cover any use of information that
an Advertiser may collect from you except when the Advertiser acts as our
service provider. Advertisements may be shown via our Sites or on third-party
websites. If you do not want to receive interest-based advertising, please visit
the Digital Advertising Alliance (DAA) Consumer Choice Page. The DAA website
allows you to opt-out of one or more interest-based advertising networks.
Opt-outs are device and browser specific; therefore, you must set your opt-out
preferences for each device and browser. Deleting browser cookies can remove
your opt-out preferences; however, the DAA offers browser extensions that help
preserve the opt-out preferences you set on the DAA's Consumer Choice Page.
Please note that opt-outs only apply to interest-based advertising. You may
still receive other types of online advertising.

Information from Advertisements

If you arrive at our Sites via an advertisement (e.g., banner ad), we may
collect information regarding the advertisement with which you interacted and
your interactions (e.g., item clicked, date and time).

Social Media Widgets

Our Sites may include social media features, such as the Facebook, YouTube,
Instagram, and Twitter widgets. These features may collect information about
your IP address and the pages you visit on our Sites as well as other Personal
Information. A cookie may be set to ensure that these features properly
function. Your interaction with these features is governed by the privacy
policies of the companies that provide them.


THIRD PARTIES THAT COLLECT INFORMATION ON OUR SITES

Certain third parties collect Personal Information and/or Usage Data from users
of our Sites using automatic collection tools such as cookies and tracking
pixels. These third parties may include:

 Third Party  Privacy Policy      Amazon
 https://advertising.amazon.com/resources/ad-policy/pixeling-policy  Microsoft
 https://privacy.microsoft.com/en-us/privacystatement  Facebook
 https://www.facebook.com/policy.php  Google
 https://policies.google.com/privacy?hl=en-US  Pinterest
 https://policy.pinterest.com/en/privacy-policy  Taboola
 https://www.taboola.com/policies/privacy-policy  Verizon Media
 https://www.verizonmedia.com/policies/us/en/verizonmedia/privacy/index.html
 Yext  https://www.yext.com/privacy-policy/  Warner Media
 https://www.warnermediaprivacy.com/privacy-policy/  Adroll
 https://help.adroll.com/hc/en-us/categories/360000418152-Privacy-and-Security
 Entercom  https://entercom.com/privacy-policy/  TV Squared
 https://tvsquared.com/privacy-policy/  The Trade Desk
 https://www.thetradedesk.com/general/privacy  Simpli.Fi
 https://simpli.fi/site-privacy-policy/  Mobi  https://mobi.com/privacy-policy/
 Infinity  https://www.infinity.co/us/privacy-policy  Stackadapt
 https://www.stackadapt.com/privacy-policy  Onclusive
 https://onclusive.com/legal/privacy-policy/  Cloudlest
 https://zetaglobal.com/privacy-policy/  Direct Agent
 https://www.directagents.com/privacy-policy/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The collection, use, and disclosure of Personal Information and/or Usage Data by
these third parties is governed by their privacy policies.


HOW WE USE AND SHARE INFORMATION

Generally

We may use Personal Information for business purposes, such as to:

 * Account creation, fulfillment, servicing and customer support: to create
   online accounts and profiles, provide goods or services, keep customers
   informed about the status of their services, respond to questions and address
   customers concerns, provide newsletters, announcements, service bulletins and
   other information;
 * Marketing and market research: to send communications and offers for our or
   third parties’ products and services, including offers based on consumers’
   interests, personal and business characteristics and location, perform
   analytics for market and consumer research, trend analysis, financial
   analysis, and anonymization of personal information;
 * Collection and credit reporting: to collect on outstanding balances, update
   credit reporting agencies;
 * Surveys, promotional events, contests: to administer surveys, polls,
   sweepstakes, contests, and other promotional events and contests;
 * Website use and analytics: to provide you with access to and use of our Sites
   and Services, analyze consumers’ use of our websites, including the use of
   third-party web analytics services, which may utilize automated technologies
   to collect data;
 * Eligibility and pricing: to determine if consumers are eligible for certain
   products, services or offers and the pricing related to such offers;
 * Product research: to conduct research and analysis for maintaining,
   protecting, and developing services, increase and maintain the safety of our
   products and services, and prevent misuse;
 * Business operations: to evaluate, develop, and improve business operations,
   products and services offered, perform business administration and other
   normal business activities;
 * Compliance: to comply with applicable legal requirements, industry standards,
   contractual obligations, our policies, and take actions that we deem
   necessary to preserve and enforce our rights and the rights of others; and
 * Information security and fraud prevention: to operate information security
   and anti-fraud programs.

Reviews and Testimonials

If you provide a review or testimonial, we may post it publicly on our Sites or
in other advertising material. By providing a testimonial, you give us
permission to use it in any manner and for any purpose, including in marketing
and advertising communications.

Service Providers

We may provide your Personal Information to other businesses (“Service
Providers”) to provide services to us or on our behalf. Categories of service
providers we use include:

 * Fulfillment and account servicing vendors, which help us provide products,
   services and information to you, service your account or benefits, and
   perform payment processing services;
 * Payment processors, which help us to accept and process the payments for our
   products/services to you;
 * Marketing and communications vendors, which help us market our
   products/services to you, conduct promotions, surveys, and other outreach
   campaigns;
 * Research and development vendors, which help us develop and improve our
   products and services;
 * Data and business analytics vendors, which help us collect, analyze, and
   improve the accuracy of our data (including Personal Information);
 * IT and network administration vendors, which provide services such as data
   storage and management, website hosting, and data security;
 * Professional service firms, which provide accounting, legal and other
   professional services; and
 * General service providers, which help us with day-to-day business operations
   such as office support services, courier services, facilities management, and
   document destruction.

We require each Service Provider to use reasonable security measures appropriate
to the nature of the information involved to protect your Personal Information
from unauthorized access, use, or disclosure. We prohibit service Providers from
using Personal Information we provide to them other than as specified by us.

In the past twelve months we shared each category of Personal Information that
we collect (listed above) with Service Providers.

Third-Party Sharing/Selling

We may share or sell your Personal Information with other companies who do not
provide services to us (“Third Parties”), including TruGreen franchisees, home
service providers, home improvement companies, retailers, realty companies, home
builders, and marketing sponsorship partners. These companies may use your
Personal Information for their everyday business purposes, including marketing,
customer service, fulfillment, and related purposes. Although we did not sell
your Personal Information to any third parties in the past twelve months, we
reserve the right to do so in the future, subject to applicable laws and opt-out
rights.

Co-Branded Sites

Certain Sites may be provided to you in association with third parties such as
advertisers which provide products and services or rewards programs (“Co-Branded
Sites”). Such Co-Branded Sites will identify the third party. If you elect to
register for the products and/or our Products and Services provided at these
Co-Branded Areas, you are providing your Personal Information to TruGreen and
the third party. Our use of your Personal Information is subject to this Privacy
Policy. Each third party’s use of your Personal Information is subject to their
own privacy policy, which we encourage you to read.


OTHER IMPORTANT PRIVACY PROVISIONS

Security

We recognize the importance of safeguarding the confidentiality of Personal
Information from loss, misuse, or alteration. Accordingly, we employ
commercially reasonable administrative, technical, and physical safeguards to
protect Personal Information from unauthorized access, disclosure, and use. Even
with these safeguards, no data transmission over the Internet or other network
can be guaranteed 100% secure. As a result, while we strive to protect
information transmitted on or through our Sites or Services, you do so at your
own risk.

Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement officials and private parties
to enforce and comply with the law. We may disclose Personal Information and any
other information about you to government or law enforcement officials or
private parties if, in our discretion, we believe it is necessary or appropriate
to respond to legal requests (including court orders, investigative demands and
subpoenas), to protect the safety, property, or rights of ourselves, consumers,
or any other third party, to prevent or stop any illegal, unethical, or legally
actionable activity, or to comply with law.

Other Transfers

We may share Personal Information and Usage Data with businesses controlling,
controlled by, or under common control with us. If we are merged, acquired, or
sold, or in the event of a transfer of some or all of our assets, we may
disclose or transfer Personal Information and Usage Data in connection with such
transaction.

Links and Other Websites

Our Sites may contain links to third party websites, including social media
platforms. Please be aware that if you access these links, you will be leaving
our site. We encourage users to read the privacy policies of those sites, as we
are not responsible for their content, links, or privacy procedures.


CHILDREN’S PRIVACY

Our Sites and Services are not intended for children under the age of 16 and we
do not knowingly collect Personal Information from children under the age of 16.
If we become aware that we have inadvertently received Personal Information from
a child under the age of 16, we will delete such information from our records.


MARKETING OPT-OUTS

To opt-out of marketing communications or to request to be added to our Do Not
Call List, and/or our Do Not Mail List, you may use one of these convenient
methods:

Electronic Promotional Offers. If you do not want to receive emails from us or
from any third party regarding special promotions or offers, you may (i) click
the unsubscribe link here or in the footer of any email; (ii) email us
customercare@trugreenmail.com with “Unsubscribe Promotional Offers” in the
subject line; (iii) call customer care at 1800TRUGREEN (1-800-878-4733); or (iv)
mail us at the address set forth below.

Direct Mail Promotional Offers. If you do not want us to send you any
promotional offers through direct mail or sell, rent or share your Personal
Information with other companies so that they can send you direct mail offers
about their products and services, you may: (i) email us at
customercare@trugreenmail.com with “Do Not Mail” in the subject line; (ii) call
customer care at 1800TRUGREEN (1-800-878-4733); or (iii) mail us at the address
set forth below.

Telemarketing. If you do not want us to send you any promotional offers through
direct mail or sell, rent or share your Personal Information with other
companies so that they can send you direct mail offers about their products and
services, you may: (i) email us at customercare@trugreenmail.com with “Do Not
Call” in the subject line; (ii) call customer care at 1800TRUGREEN
(1-800-878-4733); or (iii) mail us at the address set forth below.


ADDITIONAL CALIFORNIA CONSUMER RIGHTS

If you are a resident of California, you have additional rights to access and
control your Personal Information under the California Consumer Privacy Act.
Exemptions may apply.

Right to Opt-Out from the Sale of Personal Information

As a California resident, you have the right to direct us not to sell your
Personal Information to Third Parties. We will process requests within 15
business days, subject to any applicable exceptions and extensions permitted by
law.

Right to Know

As a California resident, you have the right to request twice per 12-month
period that we provide you (i) the categories or specific pieces of Personal
Information we collected about you; (ii) the categories of sources from which we
collected your Personal Information; (iii) the business or commercial purpose
for which we collected your Personal Information; (iv) the categories of Service
Providers or Third Parties with whom we shared your Personal Information; and
(v) the categories of Third Parties to whom we sold your Personal Information.
We are not permitted to provide access to specific pieces of Personal
Information if the Personal Information is sensitive or creates a high risk of
potential harm from disclosure to an unauthorized person such as financial
information, social security numbers, and driver’s license numbers. To protect
consumers’ Personal Information, you must provide required information and/or
documentation to verify your identity. We will process verified requests within
45 days, subject to any applicable exceptions and extensions permitted by law.

Right to Deletion

As a California resident, you have the right to request that we delete any
Personal Information we collected about you. Please understand that we are not
required to honor a deletion request if a legal exemption applies such as if we
need the information to complete a requested or reasonably anticipated
transaction, prevent security incidents or fraud, enable internal uses that are
reasonably aligned with your expectations, or comply with legal obligations. We
will process verified requests within 45 days, subject to any applicable
exceptions and extensions permitted by law. To prevent unauthorized individuals
from making deletion requests, you must provide required information and/or
documentation to verify your identity.

Submitting a Request

If you are a California resident and would like to exercise your rights, you may
submit a request though our online California Consumer Privacy Act Request Form
or calling us at 1 (833) 830-2305.

Authorized Agent

If you are an authorized agent submitting a request for another California
resident, you must provide a copy of a lawful power of attorney or written
authorization from the Consumer (along with proof of your identity). You will be
provided options on how to provide this documentation after submitting the
request. We may contact you or the Consumer on whose behalf you claim to act to
verify your authorization.

Non-Discrimination Notice

We will not discriminate against any consumer for exercising their privacy
rights under law or this Privacy Policy.

California “Do Not Track” Disclosure

Do Not Track is a web browser privacy preference that causes the web browser to
broadcast a signal to websites requesting that a user’s activity not be tracked.
Currently, our Sites and Services do not respond to “do not track” signals.

California Consumer Privacy Act Reporting

The California Consumer Privacy Act requires certain businesses to provide
information related to certain privacy requests received during the prior
calendar year. Please click here to view our most recent report.


CONTACT US

If you have any questions about this Privacy Policy, please email us at
Privacy@Trugreenmail.com , call us at 1 (833) 830-2305, or send us a letter to
the following address:

TruGreen, L.P.

Attn: Customer Care - Privacy

1790 Kirby Pkwy Suite 300

Memphis, TN 38138

No

Need Help? Call 1-844-320-4861


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**Special price of 50% off is for first Lawn application★, Tree & Shrub
application✢, and/or Mosquito application★★ only. All other restrictions apply.

★Requires purchase of annual plan. Special price of 50% off is for first
application only, for new residential EasyPay or PrePay customers only, and
applies to lawns more than 5,000 square feet. For lawns less than 5,000 square
feet or for the regular lawn application price for a lawn of any size, please
call for estimate. Lawns less than 5,000 square feet may qualify for a first
application only price of $29.95. Valid at participating TruGreen locations.
Availability of services may vary by geography. Not to be combined with or used
in conjunction with any other offer or discount.

◆Guarantee applies to full plan customers only. ✦Purchase of full lawn plan
required for Healthy Lawn Analysis, which is performed at the first visit.

✢ Special price is for first tree and shrub application only and for new tree
and shrub residential customers only. The special price applies to installed
plant material and shrubs and excludes mature, native and specialty trees such
as fruit or certain ornamentals. Application includes up to 5 trees, no more
than 25 ft. in height. For the regular tree and shrub application price, please
call for an estimate. Not to be combined with or used in conjunction with any
other offer or discount for the same service. Consumer responsible for all sales
tax.

★★ Requires purchase of full mosquito plan. Special price of $39.95 is for first
mosquito application only, for new EasyPay or PrePay residential customers only,
and applies to properties up to 1 acre. For properties more than 1 acre, please
call for estimate. Valid at participating TruGreen locations. Availability of
services may vary by geography. Not to be combined with or used in conjunction
with any other offer or discount. Additional restrictions may apply. Consumer
responsible for all sales tax. ✧ Guarantee applies to full plan customers only.

America’s #1 lawn care company based on U.S. market share of professional lawn
care companies. 2018 NorthStar Partners U.S. Share Tracker. PGATOUR.COM, PGA
TOUR, TPC, SHOTLINK and the SWINGING GOLFER LOGO are trademarks of PGA TOUR,
Inc. BBB accredited since 7/01/2012.

© 2021 TruGreen Limited Partnership. All rights reserved.


 

By using this site, you agree to our updated Privacy Policy and Terms and
Conditions