isg-one.com Open in urlscan Pro
104.16.212.134  Public Scan

URL: https://isg-one.com/advisory/automation
Submission: On November 01 via manual from SG — Scanned from SG

Form analysis 4 forms found in the DOM

GET /contact-us

<form class="js-validate align-items-center nav-cta" action="/contact-us" method="get" novalidate="novalidate">
  <div class="input-group">
    <input type="hidden" class="contact-cta form-control" name="Web_Page_Referrer__c">
    <div class="input-group-append">
      <button type="submit" class="contact-btn btn btn-block btn-teal px-4" formaction="/contact-us">Contact Us</button>
    </div>
  </div>
</form>

<form id="mktoForm_2088" class="mktoForm text-gray container-fluid" novalidate="novalidate" data-styles-ready="true">
  <style type="text/css">
    .mktoForm .mktoButtonWrap.mktoInset .mktoButton {
      color: #000;
      background: #fff;
      border: 1px solid #aeb0b6;
      padding: 0.4em 1em;
      font-size: 1em;
      box-shadow: 1px 1px 6px 1px #ccc;
      background-color: #f5f5f5;
      background-image: -webkit-gradient(linear, left top, left bottom, from(#f5f5f5), to(#dfdfdf));
      background-image: -webkit-linear-gradient(top, #f5f5f5, #dfdfdf);
      background-image: -moz-linear-gradient(top, #f5f5f5, #dfdfdf);
      background-image: linear-gradient(to bottom, #f5f5f5, #dfdfdf);
    }

    .mktoForm .mktoButtonWrap.mktoInset .mktoButton:hover {
      border: 1px solid #999;
    }

    .mktoForm .mktoButtonWrap.mktoInset .mktoButton:focus {
      outline: none;
      border: 1px solid #999;
    }

    .mktoForm .mktoButtonWrap.mktoInset .mktoButton:active {
      box-shadow: inset 1px 1px 6px 1px #ccc;
      background-color: #dfdfdf;
      background-image: -webkit-gradient(linear, left top, left bottom, from(#dfdfdf), to(#f5f5f5));
      background-image: -webkit-linear-gradient(top, #dfdfdf, #f5f5f5);
      background-image: -moz-linear-gradient(top, #dfdfdf, #f5f5f5);
      background-image: linear-gradient(to bottom, #dfdfdf, #f5f5f5);
    }
  </style>
  <div class="mktoFormRow row">
    <div class="mktoFieldDescriptor mktoFormCol col-md-12">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField form-group"><label for="FirstName" id="LblFirstName" class="mktoLabel">
          <div class="mktoAsterix">*</div><span>First Name:</span>
        </label>
        <div class="mktoGutter"></div><input id="FirstName" name="FirstName" maxlength="255" aria-labelledby="LblFirstName InstructFirstName" type="text" class="mktoField mktoTextField mktoRequired form-control" aria-required="true"><span
          id="InstructFirstName" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow row">
    <div class="mktoFieldDescriptor mktoFormCol col-md-12">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField form-group"><label for="LastName" id="LblLastName" class="mktoLabel">
          <div class="mktoAsterix">*</div><span>Last Name:</span>
        </label>
        <div class="mktoGutter"></div><input id="LastName" name="LastName" maxlength="255" aria-labelledby="LblLastName InstructLastName" type="text" class="mktoField mktoTextField mktoRequired form-control" aria-required="true"><span
          id="InstructLastName" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow row">
    <div class="mktoFieldDescriptor mktoFormCol col-md-12">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField form-group"><label for="Email" id="LblEmail" class="mktoLabel">
          <div class="mktoAsterix">*</div><span>Email Address:</span>
        </label>
        <div class="mktoGutter"></div><input id="Email" name="Email" maxlength="255" aria-labelledby="LblEmail InstructEmail" type="email" class="mktoField mktoEmailField mktoRequired form-control" aria-required="true"><span id="InstructEmail"
          tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow row">
    <div class="mktoFieldDescriptor mktoFormCol col-md-12">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField form-group"><label for="Company" id="LblCompany" class="mktoLabel">
          <div class="mktoAsterix">*</div><span>Company Name:</span>
        </label>
        <div class="mktoGutter"></div><input id="Company" name="Company" maxlength="255" aria-labelledby="LblCompany InstructCompany" type="text" class="mktoField mktoTextField mktoRequired form-control" aria-required="true"><span
          id="InstructCompany" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow row">
    <div class="mktoFieldDescriptor mktoFormCol col-md-12">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField form-group"><label for="Contact_Country__c" id="LblContact_Country__c" class="mktoLabel">
          <div class="mktoAsterix">*</div><span>Country:</span>
        </label>
        <div class="mktoGutter"></div><select id="Contact_Country__c" name="Contact_Country__c" aria-labelledby="LblContact_Country__c InstructContact_Country__c" class="mktoField mktoRequired form-control" aria-required="true">
          <option value="">Select...</option>
          <option value="Afghanistan">Afghanistan</option>
          <option value="Albania">Albania</option>
          <option value="Algeria">Algeria</option>
          <option value="Andorra">Andorra</option>
          <option value="Angola">Angola</option>
          <option value="Antigua">Antigua</option>
          <option value="Argentina">Argentina</option>
          <option value="Armenia">Armenia</option>
          <option value="Aruba">Aruba</option>
          <option value="Australia">Australia</option>
          <option value="Austria">Austria</option>
          <option value="Azerbaijan">Azerbaijan</option>
          <option value="Bahamas">Bahamas</option>
          <option value="Bahrain">Bahrain</option>
          <option value="Bangladesh">Bangladesh</option>
          <option value="Barbados">Barbados</option>
          <option value="Belarus">Belarus</option>
          <option value="Belgium">Belgium</option>
          <option value="Belize">Belize</option>
          <option value="Benin">Benin</option>
          <option value="Bermuda">Bermuda</option>
          <option value="Bhutan">Bhutan</option>
          <option value="Bolivia">Bolivia</option>
          <option value="Bosnia">Bosnia</option>
          <option value="Botswana">Botswana</option>
          <option value="Brazil">Brazil</option>
          <option value="Brunei">Brunei</option>
          <option value="Bulgaria">Bulgaria</option>
          <option value="Burundi">Burundi</option>
          <option value="Cambodia">Cambodia</option>
          <option value="Cameroon">Cameroon</option>
          <option value="Canada">Canada</option>
          <option value="Cape Verde">Cape Verde</option>
          <option value="Channel Islands">Channel Islands</option>
          <option value="Chile">Chile</option>
          <option value="China">China</option>
          <option value="Colombia">Colombia</option>
          <option value="Costa Rica">Costa Rica</option>
          <option value="Côte d'Ivoire">Côte d'Ivoire</option>
          <option value="Croatia">Croatia</option>
          <option value="Curacao">Curacao</option>
          <option value="Cyprus">Cyprus</option>
          <option value="Czech Republic">Czech Republic</option>
          <option value="Democratic Republic of Congo">Democratic Republic of Congo</option>
          <option value="Denmark">Denmark</option>
          <option value="Djibouti">Djibouti</option>
          <option value="DNU_Switzerland(FR)">DNU_Switzerland(FR)</option>
          <option value="Dominica">Dominica</option>
          <option value="Dominican Republic">Dominican Republic</option>
          <option value="Ecuador">Ecuador</option>
          <option value="Egypt">Egypt</option>
          <option value="El Salvador">El Salvador</option>
          <option value="Estonia">Estonia</option>
          <option value="Ethiopia">Ethiopia</option>
          <option value="Fiji">Fiji</option>
          <option value="Finland">Finland</option>
          <option value="France">France</option>
          <option value="French Polynesia">French Polynesia</option>
          <option value="Gabon">Gabon</option>
          <option value="Georgia">Georgia</option>
          <option value="Germany">Germany</option>
          <option value="Ghana">Ghana</option>
          <option value="Gibraltar">Gibraltar</option>
          <option value="Greece">Greece</option>
          <option value="Guatemala">Guatemala</option>
          <option value="Haiti">Haiti</option>
          <option value="Honduras">Honduras</option>
          <option value="Hong Kong">Hong Kong</option>
          <option value="Hungary">Hungary</option>
          <option value="Iceland">Iceland</option>
          <option value="India">India</option>
          <option value="Indonesia">Indonesia</option>
          <option value="Iran, Islamic Republic of">Iran, Islamic Republic of</option>
          <option value="Iraq">Iraq</option>
          <option value="Ireland">Ireland</option>
          <option value="Israel">Israel</option>
          <option value="Italy">Italy</option>
          <option value="Ivory Coast">Ivory Coast</option>
          <option value="Jamaica">Jamaica</option>
          <option value="Japan">Japan</option>
          <option value="Jordan">Jordan</option>
          <option value="Kazakhstan">Kazakhstan</option>
          <option value="Kenya">Kenya</option>
          <option value="Kosovo">Kosovo</option>
          <option value="Kuwait">Kuwait</option>
          <option value="Latvia">Latvia</option>
          <option value="Lebanon">Lebanon</option>
          <option value="Legacy Country Unknown">Legacy Country Unknown</option>
          <option value="Libya">Libya</option>
          <option value="Liechtenstein">Liechtenstein</option>
          <option value="Lithuania">Lithuania</option>
          <option value="Luxembourg">Luxembourg</option>
          <option value="Macau">Macau</option>
          <option value="Macedonia">Macedonia</option>
          <option value="Madagascar">Madagascar</option>
          <option value="Malawi">Malawi</option>
          <option value="Malaysia">Malaysia</option>
          <option value="Maldives">Maldives</option>
          <option value="Mali">Mali</option>
          <option value="Malta">Malta</option>
          <option value="Mauritius">Mauritius</option>
          <option value="Mexico">Mexico</option>
          <option value="Moldova">Moldova</option>
          <option value="Monaco">Monaco</option>
          <option value="Mongolia">Mongolia</option>
          <option value="Montenegro">Montenegro</option>
          <option value="Morocco">Morocco</option>
          <option value="Mozambique">Mozambique</option>
          <option value="Myanmar">Myanmar</option>
          <option value="Namibia">Namibia</option>
          <option value="Nepal">Nepal</option>
          <option value="Netherlands">Netherlands</option>
          <option value="New Caledonia">New Caledonia</option>
          <option value="New Zealand">New Zealand</option>
          <option value="Nicaragua">Nicaragua</option>
          <option value="Nigeria">Nigeria</option>
          <option value="Northern Mariana Islands">Northern Mariana Islands</option>
          <option value="Norway">Norway</option>
          <option value="Oman">Oman</option>
          <option value="Other Africa">Other Africa</option>
          <option value="Other Middle East">Other Middle East</option>
          <option value="Pakistan">Pakistan</option>
          <option value="Palestine">Palestine</option>
          <option value="Panama">Panama</option>
          <option value="Papua New Guinea">Papua New Guinea</option>
          <option value="Paraguay">Paraguay</option>
          <option value="Peru">Peru</option>
          <option value="Philippines">Philippines</option>
          <option value="Poland">Poland</option>
          <option value="Portugal">Portugal</option>
          <option value="Puerto Rico">Puerto Rico</option>
          <option value="Qatar">Qatar</option>
          <option value="Republic of Kiribati">Republic of Kiribati</option>
          <option value="Romania">Romania</option>
          <option value="Russian Federation">Russian Federation</option>
          <option value="Rwanda">Rwanda</option>
          <option value="Saint Martin">Saint Martin</option>
          <option value="Saudi Arabia">Saudi Arabia</option>
          <option value="Senegal">Senegal</option>
          <option value="Serbia">Serbia</option>
          <option value="Seychelles">Seychelles</option>
          <option value="Sierra Leone">Sierra Leone</option>
          <option value="Singapore">Singapore</option>
          <option value="Slovakia">Slovakia</option>
          <option value="Slovenia">Slovenia</option>
          <option value="Solomon Islands">Solomon Islands</option>
          <option value="Somalia">Somalia</option>
          <option value="South Africa">South Africa</option>
          <option value="South Korea">South Korea</option>
          <option value="Spain">Spain</option>
          <option value="Sri Lanka">Sri Lanka</option>
          <option value="Sudan">Sudan</option>
          <option value="Swaziland">Swaziland</option>
          <option value="Sweden">Sweden</option>
          <option value="Switzerland">Switzerland</option>
          <option value="Taiwan">Taiwan</option>
          <option value="Tajikistan">Tajikistan</option>
          <option value="Tanzania, United Republic of">Tanzania, United Republic of</option>
          <option value="Thailand">Thailand</option>
          <option value="Togo">Togo</option>
          <option value="Tonga">Tonga</option>
          <option value="Trinidad and Tobago">Trinidad and Tobago</option>
          <option value="Tunisia">Tunisia</option>
          <option value="Turkey">Turkey</option>
          <option value="Uganda">Uganda</option>
          <option value="UK">UK</option>
          <option value="Ukraine">Ukraine</option>
          <option value="United Arab Emirates">United Arab Emirates</option>
          <option value="Unknown Rollup">Unknown Rollup</option>
          <option value="Uruguay">Uruguay</option>
          <option value="USA">USA</option>
          <option value="Uzbekistan">Uzbekistan</option>
          <option value="Venezuela">Venezuela</option>
          <option value="Vietnam">Vietnam</option>
          <option value="Virgin Islands, British">Virgin Islands, British</option>
          <option value="Yemen">Yemen</option>
          <option value="Zambia">Zambia</option>
          <option value="Zimbabwe">Zimbabwe</option>
        </select><span id="InstructContact_Country__c" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow row">
    <div class="mktoFormCol col-md-12">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap form-group">
        <div class="mktoHtmlText"><span>By clicking on the “Subscribe” button you consent to any personal data shared being processed in accordance with ISG’s
            <a href="http://isg-one.com/privacy-policy" target="_blank" id="">Privacy Policy</a>.</span></div>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow row"><input type="hidden" name="LeadSource" class="mktoField mktoFieldDescriptor mktoFormCol col-md-12" value="Website">
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow row"><input type="hidden" name="UTM_Campaign__c" class="mktoField mktoFieldDescriptor mktoFormCol col-md-12" value="">
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow row"><input type="hidden" name="UTM_Content__c" class="mktoField mktoFieldDescriptor mktoFormCol col-md-12" value="">
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow row"><input type="hidden" name="UTM_Medium__c" class="mktoField mktoFieldDescriptor mktoFormCol col-md-12" value="">
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow row"><input type="hidden" name="UTM_Source__c" class="mktoField mktoFieldDescriptor mktoFormCol col-md-12" value="">
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow row"><input type="hidden" name="uTMTerm" class="mktoField mktoFieldDescriptor mktoFormCol col-md-12" value="">
    <div class="mktoClear"></div>
  </div>
  <script src="https://www.google.com/recaptcha/api.js?onload=captchaCallback" type="text/javascript" async="async" defer="defer"></script>
  <div>
    <script type="text/javascript">
      var formId = 2088;
      var captchaCallback = function(a) {
        var b = document.getElementsByClassName("grecaptcha-badge");
        if (b.length > 0)
          for (var c = 0; c < b.length; c++) b[c].style.visibility = "hidden";
        if (a) {
          var d = this.MktoForms2.getForm(formId);
          d && d.setCaptchaValue(a)
        }
      };
    </script>
  </div>
  <div id="captcha" class="g-recaptcha" data-callback="captchaCallback" data-expired-callback="captchaExpired" data-sitekey="6LeKmIEdAAAAAN8N5N94a7HOWrhjl6uJgCYRPT7W" data-size="invisible">
    <div class="grecaptcha-badge" data-style="bottomright"
      style="width: 256px; height: 60px; display: block; transition: right 0.3s ease 0s; position: fixed; bottom: 14px; right: -186px; box-shadow: gray 0px 0px 5px; border-radius: 2px; overflow: hidden; visibility: hidden;">
      <div class="grecaptcha-logo"><iframe title="reCAPTCHA" width="256" height="60" role="presentation" name="a-pkqp2naatc27" frameborder="0" scrolling="no"
          sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox"
          src="https://www.google.com/recaptcha/api2/anchor?ar=1&amp;k=6LeKmIEdAAAAAN8N5N94a7HOWrhjl6uJgCYRPT7W&amp;co=aHR0cHM6Ly9pc2ctb25lLmNvbTo0NDM.&amp;hl=zh-CN&amp;v=vm_YDiq1BiI3a8zfbIPZjtF2&amp;size=invisible&amp;cb=y4b5d9ioz7ba"
          data-gtm-yt-inspected-7235266_37="true"></iframe></div>
      <div class="grecaptcha-error"></div><textarea id="g-recaptcha-response" name="g-recaptcha-response" class="g-recaptcha-response"
        style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
    </div><iframe data-gtm-yt-inspected-7235266_37="true" style="display: none;"></iframe>
  </div>
  <div class="mktoCaptchaDisclaimer">This site is protected by reCAPTCHA and the Google <a href="https://policies.google.com/privacy" target="_blank">Privacy Policy</a> and
    <a href="https://policies.google.com/terms" target="_blank">Terms of Service</a> apply.</div>
  <div class="mktoButtonRow"><span class="mktoButtonWrap mktoInset"><button type="submit" class="mktoButton">Subscribe</button></span></div><input type="hidden" name="formid" class="mktoField mktoFieldDescriptor" value="2088"><input type="hidden"
    name="munchkinId" class="mktoField mktoFieldDescriptor" value="257-STB-379">
</form>

GET /contact-us

<form class="js-validate w-80 mt-n2 mb-1 ml-lg-auto" action="/contact-us" method="get" novalidate="novalidate">
  <div class="input-group w-100">
    <input type="hidden" class="contact-cta form-control" name="Web_Page_Referrer__c">
    <div class="input-group-append w-100">
      <button type="submit" class="contact-btn btn btn-block btn-teal px-4" formaction="/contact-us">Contact Us</button>
    </div>
  </div>
</form>

<form class="mktoForm hidden text-gray mktoHasWidth mktoLayoutLeft" novalidate="novalidate" data-styles-ready="true"
  style="font-family: Helvetica, Arial, sans-serif; font-size: 13px; color: rgb(51, 51, 51); visibility: hidden; position: absolute; top: -500px; left: -1000px; width: 1600px;"></form>

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Marketing cookies are used to track visitors across websites. The intention is
to display ads that are relevant and engaging for the individual user and
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view each page.9 monthsHTTP_gcl_auGoogleUsed by Google AdSense for experimenting
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monthsHTTP_mkto_trkMarketoContains data on visitor behaviour and website
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Marketo.com, which allows the website to target visitors via email. 2
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Advisory


INTELLIGENT AUTOMATION SOLUTIONS

ACCELERATE AND TRANSFORM THE WAY YOU WORK WITH RPA AND COGNITIVE AUTOMATION
TECHNOLOGIES.



Top Story


AUTOMATION ON DEMAND

ISG Automation on Demand is a cloud-hosted automation platform powered by
best-of-breed automation platforms and tools. We provide unlimited, instant
access to RPA, IDP & NLP capabilities in a 100% pay-as-you-go managed service
backed by our automation support specialists.

Learn More


MATCHMAKING YOUR BUSINESS GOALS WITH OUR AUTOMATION SOLUTIONS

We think about automation from a business outcome perspective. What are your
business goals? How can combining automation technologies from each of these
categories help you accelerate achievement of these goals? We can help.

We are the go-to, independent intelligent automation strategy and implementation
partner globally. Big enough to deliver, small enough to provide a tailor-made
and personal experience.

Get Started

 


OUR TRANSFORMATIONAL AUTOMATION SOLUTIONS:


CONTACT CENTER AUTOMATION


Optimize and transform your contact center with AI, process improvement,
automation and contact strategy
Click to learn more.


IT OPERATIONS AUTOMATION


Take your "eyes off the glass.” Let your digital workers take that work instead
to proactively resolve issues.
Click to learn more.


PROCESS
ORCHESTRATION


Simplify the way you work and get full visibility and autonomy over operations.
Click to learn more.


TEST AUTOMATION SOLUTIONS


Dramatically increase the agility and accuracy of your testing while reducing
internal costs.
Click to learn more.


AN AVERAGE CLIENT SAVES +4,000 HOURS PER YEAR USING THE ISG CITIZEN ENABLEMENT
PLATFORM

Learn More




MOVE TO THE NEXT LEVEL OF YOUR AUTOMATION JOURNEY


Wherever you are, we push you further. Our robust automation methodologies weave
in change management capabilities and digital enablement to empower your
success. We help you on all steps of your intelligent automation journey with
our 5 D’s.


Check out our Methodology

TRANSFORM THE WAY YOU WORK


ISG Automation can guide you through the hurdles of adoption, ensuring the
optimal future state with best-fit technologies. ISG Automation tailors programs
to specific your business needs and helps you build governance that works inside
the culture of your enterprise.

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ISG AUTOMATION PARTNERS

We are a top-tiered partner of the major hyper automation software vendors,
enabling board-level conversations with our 800+ clients








FEATURED INSIGHTS


BOTS AND BEYOND EPISODE 46: THE PATH TO EFFECTIVE AUTOMATION GOVERNANCE

As automation and AI technologies become more sophisticated, how can enterprises
ensure that their automations are set up and managed in a way that is not just
efficient, but also safe, reliable and aligned with the organization’s strategic
goals?

Learn More


BOTS AND BEYOND EPISODE 45: MASTERING EFFICIENCY: ACHIEVING PROCESS EXCELLENCE
WITH RPA

Learn More


MANAGING AND SCALING YOUR AUTOMATION ON CLOUD WITH FLEXIBILITY, SECURITY AND
EFFICIENCY

Learn More


CHATGPT AND THE ETHICAL AND LEGAL IMPLICATIONS OF DATA AND TECHNOLOGY

Learn More


BOTS AND BEYOND EPISODE 44: WHAT EDUCATION DOES THE MODERN WORKER NEED?

Learn More

View All Automation Insights




CLIENT STORIES


ASSESS TO AUTOMATE TO SOURCE

A retailer needed to quantify the work being done by internal and outsourced
teams to develop an automation and outsourcing strategy. The goal: to maximize
savings and quality. ISG recommended a 2-part plan to drive a 5-year savings of
just over $110 million dollars.

Learn more


RPA REDUCES FRAUD & DISPUTES COSTS

A global financial services organization incurred significant overhead costs
processing, monitoring and tracking fraud and disputes for its payment services
division. Read more to learn how the company reduced data entry errors, timely
delays in processing fraud and disputes, and high overhead costs.

Learn more


FROM FAILED START TO SELF-SUFFICIENCY

This company needed to streamline its processes, reduce errors and increase its
overall productivity. It turned to ISG to go from a failed start to being fully
self-sufficient in running and managing its own automation function with a solid
bedrock of functioning automations to prove out the value.

Learn more
Featured Event

FUTURE WORKPLACE SUMMIT (NEW YORK)


DISCOVER THE TECH, STRATEGY AND CULTURAL SHIFTS TO OPTIMIZE YOUR WORKFORCE & GET
READY FOR WHAT’S NEXT.



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ISG RESEARCH

ISG is a leader in proprietary research, advisory consulting and executive event
services focused on market trends and disruptive technologies.

Get the insight and guidance you need to accelerate growth and create more
value.

Learn More
Research


INTELLIGENT AUTOMATION SERVICES DEFINE THE DIGITAL ROADMAP

Global enterprises are building new digital platforms to implement automation
solutions that can replicate human action and eliminate employee routine tasks
to achieve higher outcomes across industry verticals. Automation creates a new
paradigm of people, processes and technology collaboration that complements and
enhances business outcomes.

Read more
Research


VARIOUS RPA SOLUTIONS ARE CONVERGING INTO A PLATFORM

Intelligent automation is now a mainstream technology spanning across enterprise
portfolios. The evolution of RPA platforms in the past decade has been
astounding, and the technology is now a vital constituent for driving digital
business transformation. Core RPA characteristics are being integrated into
platforms for building advanced products and capabilities. These platforms
converge proprietary capabilities, emerging technologies and third-party
solutions to develop a unique value proposition. This continuously evolving
category acts as a differentiator and is one of the significant developments in
the software vendor market.

Read more
Research


INTELLIGENT BUSINESS AUTOMATION SOLUTIONS & SERVICES

Often during the complete transformation of business processes, it is difficult
to convince employees and external parties to stay on board with the transition.
Leverage our market and provider insights to find the right provider for you
that can assist with end-to-end business process transformation.

Read more
Research


COMPARING CONVERSATIONAL AI SOLUTIONS & SERVICES

Global trends in conversational AI market include:

 * Low-code/no-code development
 * Integration with business applications
 * Reusable pre-packaged business process and industry focused virtual agents
 * Bots talking to bots 

Read ISG's report to compare solutions and providers.



Read more
Research


COMPARING INTELLIGENT AUTOMATION SOLUTIONS AND SERVICES

Intelligent automation combines robotic process automation (RPA) with artificial
intelligence (AI), cognitive optical character recognition (OCR), machine
learning (ML), natural language processing (NLP), advanced analytics and other
digital technologies for improved productivity, data accuracy and customer
experience, alongside reduced costs. Compare solutions and providers in this
detailed report. 

Read more


MEET OUR TEAM

CHIP WAGNER

Chief Executive Officer, ISG Automation


CHIP WAGNER



What he does at ISG

A member of ISG’s Executive Committee, Chip is the head of ISG Automation, the
firm’s fastest growing and most valuable business. His team connects ISG clients
around the world to the latest Intelligent Automation (IA) technologies to
streamline operations, greatly reduce costs and enhance their speed of business.
With a long track record of building exceptional solutions and value in the
technology services industry, Chip is focused not just on improving client’s
businesses, but also on achieving real performance transformation.

Past achievements for clients

Chip and his team begin client engagements with a broad strategic point of view,
moving through assessment and consultation to the actual development and
delivery of client-tailored IA software. His approach and leadership have
produced impressive results—from securing and delivering the largest engagement
in ISG history to reducing one engineering client’s complex invoicing process
from five hours and hundreds of pages
to 11 minutes, paper free.

Prior to his current role, Chip led the ISG Industries team in the Americas,
helping clients across sectors build smarter, more efficient and more
competitive enterprises. He started his career at ISG in 2016, when Alsbridge
was acquired by the firm. During his tenure as CEO at Alsbridge, he presided
over a complete operational and performance overhaul, building it into a leading
global sourcing competitor and earning its private equity owners an exceptional
return on investment.



View articles by Chip Wagner

JEFF AUGUSTIN

Partner


JEFF AUGUSTIN



Jeff Augustin has more than 34 years of business experience including 6 years as
a Partner in the advisory arena, five years as a CIO for professional service
firms, and more than 23 years in providing IT outsourcing (ITO) and business
process outsourcing (BPO) services to global Fortune 500 companies. Additionally
he pioneered the initial automation strategy for ISG since its emergence in the
marketplace. He has worked with hundreds of organizations in a variety of
industries and countries. Throughout his 34-year career, Jeff has led sales,
service delivery and business operations in Australia, Germany, France,
Netherlands, Sweden, Denmark, Hungary, Spain, Brazil, Hong Kong, India, Russia,
China, Jamaica, and the UK.



TRACY LIPASEK

Partner


TRACY LIPASEK



Tracy Lipasek is an experienced advisor with more than 25 years of experience in
Information Technology, process automation, transformation, leadership and
software development. Her experience includes work for EDS and HP. Currently,
she is a partner within ISG Automation responsible for global delivery of
Intelligent Automation services.



View articles by Tracy Lipasek

ANURAG SAXENA

Partner


ANURAG SAXENA

Anurag Saxena has witnessed the evolution of Software defined Network and
Digital Workforce. He has led clients and technology partners through the buying
process, transforming businesses and moving them from traditional human
workforces to be digitally augmented and enabled enterprises. As a partner of
the Firm, Anurag will be part of the Automation business team in the Americas,
focused on expanding the footprint of one of ISG’s fastest-growing service
lines.

WAYNE BUTTERFIELD

Partner, Global Lead ISG Intelligent Automation Solutions


WAYNE BUTTERFIELD



Wayne is an automation pioneer, initially starting out as an early adopter of
RPA in 2010, creating one of the first Enterprise scale RPA operations. His
early setbacks at Telefonica UK, led to many of the best practices now instilled
across RPA centres of excellence around the globe. Customer centric at heart,
Wayne also specialises in Customer Service Transformation, and has been helping
brands in becoming more Digitally focused for their customers. Wayne is an
expert in Online Chat, Social Media and Online Communities, meaning he is
perfectly placed to help take advantage of Chat Bots & Virtual Assistants. More
recently Wayne has concentrate on Cognitive & AI automation, where he leads the
European AI Automation practice, helping brands take advantage of this new wave
of automation capability. 



View articles by Wayne Butterfield

JAMES EWING

Director


JAMES EWING

James Ewing is a Director in ISG Automation.

SESHADRI VENKATA KRISHNA

Chief Business Leader – India Automation


SESHADRI VENKATA KRISHNA

Seshadri has a cumulative experience of around two decades in business and
specialized functional management. Having worked in iGate, AXA, HGS, he brings
in a unique competence of deep business understanding coupled with expertise in
strategic, technical and operational management along with leadership
development proficiency. He has been a versatile and transformational leader.


REACH OUT TO THE ISG AUTOMATION TEAM



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