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BETTER SERVICES WITH COOKIES

We use cookies to provide you a better user experience and to make our services
even better
- Strictly necessary cookies help us to activate basic functions such as the
shopping cart.
- Statistical cookies collect data and help us to develop our site and service.
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our digital touchpoints and allow us to measure the effectiveness of our
advertising.   

We use first and third party cookies. Read more about our cookie policy. Give
your consent or edit the cookie settings to determine how your collected data
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CONSUMER PRIVACY POLICY

Welcome to Fiskars Group’s consumer privacy policy page!

Our brand portfolio includes beloved brands that travel. Our purpose is to make
the everyday extraordinary. Our vision is to create a positive, lasting impact
on everyone’s quality of life. We act with transparency and integrity in all
areas related to privacy. For us, privacy is more than compliance. Privacy is
built into all Fiskars Group’s operations by design and default.

Effective date 4 May 2022

We at Fiskars Group are committed to protecting the privacy of our customers and
other visitors who use our websites. This Privacy Policy informs you how Fiskars
Group (“we”) process your personal data. For the purposes of this Privacy
Policy, we are the controller. This Privacy Policy concerns all Fiskars Group
websites, products and services, which collect personal data or which are linked
to this Privacy Policy or on which this Privacy Policy is visible. We have a
shared consumer register and our group companies act as joint controllers for
that register.

We believe that you should know what personal data we collect, and how you can
affect the collection and use of your personal data. In this Privacy Policy we
explain the purposes of collecting and use of your personal data as well as how
we have ensured that you have adequate control over your own personal data.

We recommend that you read this Privacy Policy carefully as it provides
important information about the personal data that we collect. If you have
registered an account with us, please remember to update your information if any
changes occur. Should you have any questions, requests or concerns, you can at
any time contact us at:
Consumer feedback and questions.


1. WHAT DATA DO WE COLLECT?

We may collect the following information about you:

 * Information provided directly by you – such as name, email address, telephone
   number, information related to any accounts you may have created, your
   consents and similar;
 * Information collected when our websites or interactive products or services
   are used – such as the web browser you use, your IP address and for how long
   have you stayed on our website, cookie information (if you have allowed them)
   and similar;
 * Information related to your purchases and other business with us – for
   example your purchases, participation in any contests, visits to our premises
   or stores, contacts with customer service and similar; and
 * Information collected from other sources which may be combined with the user
   account details – such as updated delivery information from delivery agents
   and public sources.

Please note that we do not directly collect any payment information. All payment
data is securely collected and processed by authorized third party payment
service providers on our behalf.

Information we collect directly from you:

 * Contact details: your name, email address(es), telephone number, postal
   address;
 * Demographic information: gender, date of birth or age, language, title or
   degree, income information, accommodation information, household size;
 * Official identification, such as a copy of a passport or driver’s license, if
   we need to officially identify you;
 * Your status-based entitlement to discounts;
 * Information related to your account: payment type or method, encrypted
   password;
 * Any consents, communications and feedback that you provide to us;
 * Personal interests notified by you;
 * Work-related information provided by you: your company/employer’s name and
   contact details;
 * Gift purchase information: the recipient’s name, contact address, delivery
   address(es), telephone number and email address(es); and
 * Other information collected based on your prior, express and voluntary
   consent (including public social media profiles).

Information collected when our websites or interactive products or services are
used:

 * Your user account identity and registration date (if you are logged in);
 * Your browser, operating system, device model, IP-address, time of access and
   duration of access;
 * Websites through which our website was accessed, pages on our website browsed
   by you, all other actions with our website during your website visit (e.g.
   interactions, referral sites, key search words);
 * Cookies and other identification tags;
 * Marketing information: the benefits, campaigns and services directed or
   offered to the customer and your use of them; and
 * Other information collected based on your consent.

Information related to your purchases, other business with us and participation
in promotions:

 * Information on orders, deliveries, payment methods, billing address(es),
   delivery address(es), and other information related to any business you may
   do with Fiskars (returns, reclamations, discounts received etc.);
 * Your contacts with Customer Service and communication with you;
 * Your participation in and interaction related to our promotions and contests;
 * Surveillance camera footage from cameras placed within our premises and other
   areas covered by the camera surveillance; and
 * Any information or consents provided by you to our personnel during your
   visit.

Information collected from other sources which may be combined with your user
account:

 * If you have connected to any Fiskars website, service or social media channel
   using your social media profile(s), we may collect the public information
   available on your social media profile(s);
 * Information from third parties to complement the data collected by us, within
   the boundaries of applicable laws;
 * Information from public registers maintained by authorities, if such
   registers are available in your country, also for status verification
   purposes; and
 * Updated delivery and contact information from delivery service providers.


2. HOW DOES FISKARS USE YOUR PERSONAL DATA?

We may collect your personal data to offer you our products and services. We
also want to give you a smooth shopping experience and operate and maintain our
websites and services effectively. In detail, we may process your personal data
for the following purposes:

 I. Offering products, marketing and personalizing

We want to offer you the most interesting products and services and therefore we
may analyze, derive information or draw inferences of your interests,
preferences and reflections based on the information we collect and create
profiles based on your data.

We may also use direct marketing e.g. by email or showing you digital
advertisements, if you have given your consent for us to do so or if we have
other legal basis for doing so. In addition, we may process your personal data
to optimize our websites, product recommendations and product assortment to
better meet your preferences. For this purpose, we may create an account (which
may be a guest account for non-logged-in users) which is based on the data
provided by you and data collected by us in accordance with this Privacy Policy.
The account may, for example, include records of whether you have opened any
emails we have sent you, and clicked on any content within those emails. Your
personal data may be processed for the purposes of informing you about our
products and services, announcing any new product or service launches or
benefits available to you, and concluding market surveys, provided that we have
first obtained any necessary consent. Such marketing may be carried out as
follows:

 * Direct marketing through mail or telephone, including text messages;
 * Electronic marketing such as emails and other electronic messages; and
 * Digital online marketing (e.g. displays, search engine marketing) – this is
   why you may see advertisements for our products on other websites.

 II. Customer Loyalty Programs

We use your personal data for managing customer loyalty programs and other user
accounts, also providing you customer service and making sure it is up to our
standards.

If you have registered with our customer loyalty program, or created a user
account for any of our websites, we may process your personal data for the
purpose of providing you with the benefits and services available in our
customer loyalty program and informing you of any changes.

III. Customer Service and product warranties
Our Customer Service team may process your personal data if you contact them.
Your calls to the Customer Service team may be recorded, in which case you will
be informed of such recording beforehand. We may connect the personal data
collected by the Customer Service team with other personal data, such as your
purchase history, which enables us to provide you with as efficient and personal
service as possible.

Sometimes Customer Service may need to verify that you are really you – for that
purpose, we may need to ask for your official identification. Your personal data
may also be processed for warranty-related activities, such as activating the
warranty, claims related to warranties and registering additional warranties for
certain items.

IV. Product and service development

Product and service development is essential to us and enables us to provide our
customers with ever better, more innovative and user-friendly products and
services. We may process your personal data and account details to both improve
our existing products and services, and to develop new ones. We may connect any
feedback and communication received from you with your account, including your
responses to surveys or panels. The processing of personal data collected
through such research, panels and surveys is governed by this Privacy Policy.

Such measures may include, for example:

 * Surveys/research conducted via our websites: We may use questionnaire tools
   on our websites from time to time to improve our customer experience.
 * Loyal customer community: To improve our services and our loyalty program to
   meet our customers’ needs we may provide you with surveys or research
   questions concerning our products and services (whether in hard copy or
   online).
 * Research/surveys sent via email or SMS: We may, from time to time, send you
   surveys via email or SMS concerning our products and services, always subject
   to compliance with this Privacy Policy and the requirements of applicable
   law.

We use aggregated and/or anonymized data for reporting purposes. Such data have
been aggregated and/or anonymized and cannot be used to identify you. We use
such data to analyze the realization of our commercial objectives, such as
effectiveness of our product campaigns.

V. Product and services orders

If you have ordered products or services from any of our web stores or physical
stores, we may process your personal data for the purposes of processing your
order(s), but also for returns and reclamations, and managing the service
agreement(s) between you and us, such as for rental services. Please note that
details on payment methods, such as your credit card number or similar, are not
stored in our systems. Instead, payment data are provided by you directly to our
third-party payment services providers.

VI. Detection, investigation and prevention of unlawful activities
We may use your data for investigating suspected unlawful activities. We may
also provide your information to law enforcement authorities based on their
request or based on a legal basis defined in any applicable law, for prevention
and investigation of fraud and other unlawful activities. We may disclose your
personal data to any party in response to an order from a court of competent
jurisdiction.

VII. Workshops, events, campaigns, contest and sweepstakes
We may provide you invitations to contests and sweepstakes. If you participate
in contest or sweepstakes in our stores, the data you have provided will be
processed only for the purposes of organizing and administrating the contest or
sweepstakes, as well as communicating with you if you are the winner. We may
also use your data for organizing events, workshops and campaigns – to identify
you, verify your participation and also afterwards, as we may need to process
your data, for example, for sending you the items you have created in our
workshops. 

 


3. FOR HOW LONG IS YOUR PERSONAL DATA STORED?

Our general data retention period for any consumer data is 3 years. There are
however certain exceptions to this, and your data may be stored for as long as
it is necessary for the purpose of collection plus the applicable period for
limitation of legal claims, and any additional periods required or permitted
under applicable law.

To ensure that you receive news, offers and other information you are interested
in, you may be asked to update your data when you use your webstore account or
when you purchase products in any of our local stores.

We may also have specific data retention periods for campaigns or promotions. If
we have, for example, communicated that your data will be stored only for the
duration of the campaign and a 60-days defined period thereafter, we apply this
specific retention period.

We may retain your personal data for the duration of any period necessary to
establish, exercise or defend any legal rights.


4. IN WHAT SITUATIONS IS YOUR PERSONAL DATA DISCLOSED TO OTHER PARTIES?

We do not disclose or transfer your data to third parties, except for processors
and approved third parties. We do not sell, lease or rent your data. Your data
are adequately protected if transferred internationally.

We disclose your personal data to the parties indicated below and for the
following reasons:

 * Affiliates and third-party processors
   We may disclose your personal data to Fiskars group companies and authorized
   third party vendors which process the data for us. Such disclosures may
   include payment services providers, companies that facilitate your orders,
   delivery companies, customer service teams, and companies that analyze and
   manage consumer data for us, conduct credit checks, market research and
   marketing campaigns. These authorized third parties may use your data to
   perform contracted services on our behalf and to employ reasonable and
   appropriate security measures to protect your data.
 * International transfers
   Our services may be provided using resources and servers located in various
   countries, partly outside of the EU/EEA. Therefore, your personal data may be
   transferred across international borders outside the country in which you use
   our services. If personal data is transferred outside the EU/EEA, we will
   ensure that transfer is based on at least one of the transfer principles and
   bases provided for in Chapter V, General Data Protection Regulation.
 * Requests based on legislation and protection of our interests
   We may be required by the binding requirements of applicable law, or for the
   purposes of responding to legal proceedings or other lawful requests, to
   disclose your personal data to authorities or third parties. We may also
   disclose or otherwise process your personal data, in accordance with
   applicable law, to defend our legitimate interests (for example, in civil or
   criminal legal proceedings) and when combating fraud.
 * Mergers and acquisitions
   In the event of any sale, consolidation or reorganization of our businesses
   (for example mergers and acquisitions), we may disclose your personal data to
   prospective or actual purchasers or their advisers, with adequate
   protections, where appropriate.


5. ON WHAT LAWFUL BASIS DO WE PROCESS YOUR PERSONAL DATA?

We collect your personal data based on one or more of the following legal bases:

 1.  we have obtained your consent (written, verbal or online) to the processing
    of your personal
    data – You have a right to withdraw your consent to the processing of your
    personal data, at
    any time, by contacting Customer Service team ;
 2.  the processing is necessary in connection with any contract between Fiskars
    and you – for
    example, if you have purchased products from us, registered to a loyalty
    program or
    registered a product warranty or similar;
 3.  we have a legitimate interest in carrying out the processing for the
    purpose of managing,
    operating or promoting our business or protection of property or crime; and
    that legitimate
    interest is not overridden by your interests, fundamental rights or
    freedoms; or
 4. we have a legal obligation to process your personal data.


6. DO WE PROCESS THE PERSONAL DATA OF CHILDREN?

We do not seek to collect personal data of children. Children may occasionally
be recorded on our camera surveillance footage if they visit or are nearby our
premises or stores. Product orders and registering with our loyalty programs
will only be accepted by us if you are 18 years old or older.


7. HOW DO WE PROTECT YOUR PERSONAL DATA?

We have implemented a variety of appropriate technical and organizational
security measures to protect your personal data against accidental or unlawful
destruction, loss, alteration, unauthorized disclosure or unauthorized access,
and other unlawful or unauthorized forms of processing. The safeguards include,
for example, firewall protection of our systems and storing physical documents
in locked and fireproof premises. Further, the databases and their backup copies
can be accessed only by certain pre-designated persons; all persons processing
personal data will need to have an individual accreditation; only specifically
authorized personnel of ours or authorized third parties are entitled to access
our premises or process data; and anyone who is granted access to your personal
data is required to keep such data confidential. Different levels of access have
been created based on the type of data a person needs to access or process
according to his/her job description. However, no security measures are 100%
effective, and if you are concerned about the security of your information, you
do not have to submit your information to us.


8. WHAT ARE YOUR RIGHTS AND OPTIONS AND HOW CAN YOU USE THEM?

We hope to ensure that the personal data we process are accurate at all times
and therefore we encourage you to update your information in your own account
when any changes occur.

You may choose not to provide your personal data to us
Some features of our websites and other services may not be fully available to
you if you choose not to give us your personal data (e.g. we may not process
your orders without the necessary details).

You may access your data
You may request access to, or copies of, your personal data. You may also have
information regarding the nature, processing and disclosure of your data.

You may unsubscribe from direct marketing
We include an unsubscribe link in all electronic marketing messages we send to
you. You may withdraw your consent to direct marketing at any time. If you do
so, we will  update our databases, and will not send you further direct
marketing, but we may continue to contact you to the extent necessary for the
purposes of any products or services you have requested.

You may check and edit your personal data
Should you have an online user account, you may edit your personal data directly
yourself. If not, you may contact our  Customer Service, who will, upon your
request and as soon as possible, correct, remove or complete the information
which is incorrect, unnecessary, lacking or outdated.

You may block and delete cookies
You have a right to choose which cookies you accept, and amend your choice
afterwards. Please visit our Cookie Policy  to read more.

You may request the erasure or restriction of processing your data
Should you believe that your personal data is inaccurate, the processing of it
is illegal, we are not processing your data in accordance with the processing
purpose, or you want to oppose the processing, you may contact our  Customer
Service team to request the erasure of or restrictions on the processing of your
data. Please note that we will investigate your request reasonably promptly,
before deciding what action to take.

You may object the processing of your data
You may have the right to object, on legitimate grounds, to the processing of
your personal data.

You may withdraw your consent
You may at any time withdraw your consent to the processing of your personal
data. If your consent is withdrawn, it does not prevent us from processing your
personal data based on other lawful bases, such as for requirements set forth
for us under applicable laws. However, it should be noted that your account(s)
on our web store(s) will be removed, and advantages granted to you via your
account will be reset. The withdrawal of consent does not affect the lawfulness
of any processing performed prior to the withdrawal.

You may have your data transferred to another provider
You have the right to data portability, which means you may have your personal
data transferred to another controller in a structured, commonly used and
machine-readable format, to the extent applicable.

You may lodge a claim with the supervisory authority
Should you believe that our processing of your personal data infringes your
legal rights, you may lodge a claim with your local supervisory authority.
Please do see a list for supervisory authorities’ websites here (Link to EU
Commission’s website)  and in the section 10.

Please note that upon exercising any of the rights listed above, you may be
requested to provide additional information for identification purposes. Such
additional information shall not be used for any other purpose and will be
removed after successful identification.


9. DO WE USE COOKIES?

Our websites use cookies. You may block the cookies from your browser settings,
but some functions of the websites may not work properly without the cookies.
For further information, please see our Cookie Policy.


10. LOCAL TERMS

A. Notice for California Residents

Fiskars, and each of its separately branded businesses, provides the information
contained in this Section 10 to California Consumers to supplement the above
notice of Fiskars’ privacy practices, which applies to you to the extent
relevant to your use of our services.  This section 10.A. only applies to
individuals residing in the State of California who are considered “Consumers”
under the California Consumer Privacy Act (“CCPA”) and from whom we collect
“Personal Information” as described in the CCPA.

Sales of Personal Information

As noted in section 4 above, we do not sell consumer personal information as the
term is traditionally understood.  The CCPA, however, defines personal
information broadly so that it could include targeted advertising.  So, to the
extent selling under the CCPA includes targeted advertising, the following
categories of personal information were sold within the last twelve (12) months:

Online identifiers associated with a device use to interact with our digital
properties or advertisements (such as device ID, cookies, beacons, pixel tags,
mobile ad identifiers, or similar technologies)

Internet and other electronic network activity information associated with a
device used to interact with digital properties or advertisements

Exercising Access, Data Portability, and Deletion Rights

To exercise your data rights described above, please submit a verifiable
consumer request to us by either:

For Gerber customers:

 * Calling us at 1-800-950-6161.
 * Contacting our Customer Service:
   https://www.gerbergear.com/en-us/support/contac t

For Fiskars and Gilmour customers:

 * Calling us at 1-866-348-5661.
 * Contacting our Customer Service:
   https://www.fiskars.com/en-us/customer-service/contact-us

For Wedgwood, Waterford, Iittala, Royal Copenhagen

 * Calling us at 1-877-720-3485.
 * Contacting our Customer Service: https://www.wedgwood.com/en-us/contact-us 
 * By Mail at: Fiskars Living US, LLC., 1330 Campus Parkway, Wall, NJ, 07753

Only you, or an authorized agent, may make a verifiable consumer request related
to your Personal Information.  If you are an authorized agent wishing to make
that request, please contact our customer service and we will send you a form
with the required information.

California residents may only make a verifiable consumer request for access or
data portability twice within a 12-month period.

All verifiable consumer requests must:

 * Provide sufficient information that allows us to reasonably verify you are
   the person about whom we collected Personal Information or an authorized
   representative.
 * Describe your request with sufficient detail that allows us to properly
   understand, evaluate, and respond to it.

Please note that upon exercising any of the rights listed above, you may be
requested to provide additional information for identification purposes. We
cannot respond to your request or provide you with personal information if we
cannot verify your identity or authority to make the request and confirm the
personal Information relates to you.

Making a verifiable consumer request does not require you to create an account
with us. However, we do consider requests made through your password protected
account sufficiently verified when the request relates to personal information
associated with that specific account.

We will only use personal information provided in a verifiable consumer request
to verify the requestor’s identity or authority to make the request.  Such
additional information shall not be used for any other purpose and will be
removed after successful identification.

If you have an account with us, we may deliver our written response to that
account. If you do not have an account with us, we will deliver our written
response by mail or electronically, at your option.

If we determine that the request warrants a fee, we will tell you why we made
that decision and provide you with a cost estimate before completing your
request.

 

Non-Discrimination

Fiskars will not discriminate against you because you exercise your rights.  For
example, Fiskars will not deny you goods or services or charge you a different
price or rate for goods or services if you make a request relating to your
personal information.

Financial Incentives

Fiskars offers several loyalty programs within the United States, including the
Royal Copenhagen Collector’s Club, Waterford.com Program, and Wedgwood.com
Program. Each is a voluntary loyalty program that offers you certain benefits if
you join.  In order to join, you need to register by providing us some personal
information.  In California, we are required to inform you that our loyalty
program offers financial incentives that may result in different prices, rates,
or quality levels. Through these offerings, consumers provide us with some
personal information (e.g., names, emails, phone numbers) when they opt-in to
our programs. There is no obligation to opt-in and consumers may opt-out at any
time. The details of the loyalty program are contained in the program offering.
We offer these programs, among other things, to enhance our relationship with
you so you can enjoy more of our products/services at a lower price and obtain
other warranty benefits. We invest heavily in our marketing and brands, in part,
so we can provide programs to our customers. Consumer data is valuable to our
business only when it is combined with a sufficient number of other consumer
data and after it is enhanced by our efforts herein described. The value to our
business of any individual consumer’s personal information is dependent on a
number of factors, including, for example, whether and to what extent you take
advantage of any offerings, whether and to what extent you opt out of any
offerings, and whether we are able to enhance the data through our efforts
herein described. Our ability to create any value from the programs is heavily
based on our ability to leverage said intellectual properties. We do not
calculate the value of consumer data in our accounting statements.

Browser do not track

Our sites do not support Do Not Track (DNT) at this time. DNT is a privacy
preference you can set in your web browser to indicate that you do not want
certain information about your web page visits tracked and collected  across
websites. For more details, including how to turn on Do Not Track, visit
www.donottrack.us .

B. Notice for Australia & New Zealand Residents

International Transfers: In relation to Section 4 above, we may disclose your
personal data to parties in a number of countries, including Australia, Denmark,
Finland, Ireland, Sweden, the United Kingdom and the United States of America.
From time to time we will need to disclose your personal data to parties in
other countries not on this list. This will be on an ad-hoc or case-by-case
basis and for the purposes for which we collected your personal data.

Complaints: If you are concerned that we have not complied with your legal
rights or applicable privacy laws, you may bring a complaint by contacting our
Customer Service team. We will investigate your complaint and a response will be
given in writing within a reasonable period. We expect that our procedures will
deal fairly and promptly with your complaint. However, if you remain
dissatisfied, Australia residents can contact the Office of the Australian
Information Commissioner and New Zealand residents can contact the New Zealand
Privacy Commissioner:

Office of the Australian Information Commissioner:
www.oaic.gov.au

New Zealand Privacy Commissioner:
www.privacy.org.nz

For New Zealand residents, nothing herein shall limit your rights under the
Privacy Act 2020.

C. Notice for Hong Kong, SAR, Residents
If you have any questions or need more information concerning our collection and
handling of your personal data, please contact our Customer Service team.

Our online store (www.wedgwood.com.hk ) is hosted on Shopify Inc. which provides
us with the online e-commerce platform that allows us to sell our products and
services to you. Your data is stored on a secure server behind a firewall
through Shopify’s data storage, databases and the general Shopify application.
Please also see Shopify’s customer privacy policy .

D. Notice for the People’s Republic of China Residents

 For how long is your personal data stored: Unless otherwise stipulated by laws
and administrative regulations, we only retain your personal information for the
minimum period necessary for achieving the purpose of processing, and we will
delete or anonymize your personal information we hold upon the expiration of the
retention period.

International Transfers: We will store your personal information on our servers
in the People’s Republic of China, where we really need to provide your personal
information outside the territory of the People’s Republic of China due to
business or other needs, we shall meet any of the following conditions:

 * passing the security evaluation organized by the Cyberspace Administration of
   China;
 * being certified by a specialized agency for protection of personal
   information in accordance with the provisions of the Cyberspace
   Administration of China;
 * entering into a contract with the overseas recipient under the standard
   contract formulated by the Cyberspace Administration of China, specifying the
   rights and obligations of both parties;
 * meeting other conditions prescribed by laws, administrative regulations or
   the Cyberspace Administration of China.

We will take necessary measures to ensure that the activities of processing
personal information by the overseas recipient meet the standards for protection
of personal information as prescribed herein.

To provide your personal information to an overseas recipient outside the
territory of the People’s Republic of China, we will inform you of such matters
as the name of the overseas recipient, contact information, purpose and method
of processing, type of personal information and the method and procedure for you
to exercise the rights stipulated herein against the overseas recipient, and
shall obtain your separate consent.

Without the approval of the competent authorities of the People’s Republic of
China, we will not provide your personal information stored within the territory
of the People’s Republic of China to foreign judicial or law enforcement
authorities.

Impact Assessment on Personal Information Protection Beforehand: Under any of
the following circumstances, we shall conduct an impact assessment on personal
information protection beforehand and keep a record of the handling:

 * processing sensitive personal information;
 * making use of personal information to make automatic decision-making;
 * entrusting others to process personal information, providing other personal
   information processors with personal information and publicizing personal
   information;
 * providing personal information to overseas parties; or
 * other personal information processing activities that have significant impact
   on personal rights and interests.

Mergers and acquisitions: Where we need to transfer your personal information
due to merger, division, dissolution or declaration of bankruptcy, etc., we will
inform you of the name and contact information of the recipient. The recipient
shall continue to fulfill its obligations as a personal information processor.
Where the recipient changes the original purpose and method of processing, it
shall obtain the consent of you anew.

 Rules for Processing Sensitive Personal Information: Sensitive personal
information refers to the personal information that is likely to result in
damage to the personal dignity of any natural person or damage to his or her
personal or property safety once disclosed or illegally used, including such
information as biometric identification, religious belief, specific identity,
medical health, financial account and whereabouts and tracks, as well as the
personal information of minors under the age of 14. Only for a specific purpose
and sufficient necessity, and strict protection measures have been taken, may we
process your sensitive personal information subject to your separate consent,
after we inform you of the necessity of processing your sensitive personal
information and the impact on your personal rights and interests, except for the
circumstances that may be exempted from informing you of such information in
accordance with applicable laws and regulations. Please consider carefully
before you consent us to process your sensitive personal information.

 Automatic Decision-making: Where we make use of your personal information to
make automatic decision, we will ensure the transparency of the decision-making
and the fairness and impartiality of the results, and will not impose
unreasonable discriminatory treatment on individuals in respect of the
transaction price and transaction conditions. Information pushing and commercial
marketing to you through automatic decision- making will be accompanied by
options that do not target your personal characteristics, or convenient
rejection ways will be provided to you. Where a decision is made through
automatic decision-making that has a significant impact on your rights and
interests, you have the right to require us to make an explanation and reject
the decision made by us only through automatic decision-making.

 Contact Us: If you have any comment or suggestion about this Privacy Policy, or
have any comment or complaint about the collection, use, protection, disclosure,
sharing, transfer, management of personal information hereunder, or if you want
to exercise any of your rights, please contact our Customer Service team:
info.china@fiskars.com.

 

E. Notice for Japan Residents

 We may share your personal data among our group companies as described below.

Entities that may receive your personal data:

Fiskars Oyj and its affiliates, including Fiskars Japan Co., Ltd., may receive
the personal data listed above in Section 1 (“What data do we collect?”) and use
that personal data in the manner described above in Section 2 (“How does Fiskars
use your personal data?”)

Party responsible for managing your personal data:

Senior Legal Counsel
Fiskars Japan Co., Ltd
Kowa Nibancho Bldg. 4F, 11-19, Nibancho, Chiyoda-ku, Tokyo 102-0084
iittalajp@fiskars.com, royalcopenhagenjp@fiskars.com or
wedgwoodjp.webstore@fiskars.com.

 

F.Notice for South Korea Residents

With regard to information we collect directly from you listed in section 1
above, only official identification information that does not include resident
registration numbers may be collected. This may include passport number or
driver’s license number but not scans of the documents.

Entrustment of processing of personal information: We entrust the processing of
personal information for further processing to our service providers identified
below for the purposes described in this Privacy Policy:

 

Entrustee Contents of entrusted work Logen. Co. Ltd Order Management and
Delivery LG U+ Payment processing according to customer order Wise Kit Inc.
Online mall management Lunasoft Co., Ltd. Kakao Talk notification (information
message) sending

Information on Kakao Talk Notification Implementation: We notify you of
non-advertisement information such as membership registration, order
information, and delivery information via Kakao Talk notification. If the
information provided via Kakao Talk notification is used over a mobile
communication network other than Wi-Fi, data charges may occur while receiving
notifications. If you do not want to receive notifications sent through Kakao
Talk, be sure to block notifications.

 * Trustee: Lunasoft Co., Ltd.
 * Personal information provider: Kakao Co., Ltd.
 * Consignment work: Kakao Talk notification (information message) sending
 * Collection items: mobile phone number, order information, delivery
   information
 * Retention period: At the time of membership withdrawal or statutory retention
   period

Destruction of Personal Information: We retain personal information only for as
long as we have a lawful purpose to use it. When we no longer need to use it, we
securely destroy it. The procedure and method of destroying personal information
are as follows.

 1. Destruction Procedure: We select the personal information for which the
    reason for destruction occurred and destroys the personal information with
    the approval of our privacy officer.
 2. Destruction Method: We destroy personal information recorded and stored in
    the form of electronic files so that the records cannot be reproduced, and
    destroys personal information recorded and stored in paper documents by
    shredding or incineration.

 Measures to Ensure Safety of Personal Information: We takes the following
measures to ensure the safety of personal information.

 1. Administrative measures: Establishment and implementation of internal
    management plans, regular employee training, etc.
 2. Technical measures: management of access rights such as personal information
    processing system, installation of access control system, encryption of
    unique identification information, installation of security programs
 3. Physical measures: Access control of the computer room, data storage room,
    etc.

Privacy Officer: We designate a privacy officer as follows to take full
responsibility for the handling of personal information and to deal with
complaints and relief from damages of data subjects related to personal
information processing.

Name : Johan Hedberg
Position: Representative Director
Contact: 02-749-2002,  customer.kr@iittala.com or
royalcopenhagen_korea@outlook.kr

You can contact the privacy officer for all personal information protection
related inquiries, complaints, damage relief, etc. that occurred while the data
subject used our services.

You may also contact the following organizations if you need to report or
consult about personal information protection-related matters:

 * Personal Information Dispute Mediation Committee (https://www.kopico.go.kr /
   1833-6972)
 * Personal Information Infringement Report Center (https://privacy.kisa.or.kr /
   118)
 * Supreme Prosecutors’ Office Cyber Investigation Division
   (https://www.spo.go.kr / 1301)
 * National Police Agency Electric Cybercrime Report & Management System
   (https://ecrm.cyber.go.kr / 182)


11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time and communicate the changes
on this site. When we post changes to this Privacy Policy we will modify the
“Effective Date” at the top of this Privacy Policy to indicate when such changes
have come into effect.


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