www.nuance.com Open in urlscan Pro
23.67.139.97  Public Scan

Form analysis
3 forms found in the DOM

GET /search.html

<form action="/search.html" method="get" data-forcampaign="false" id="primarynav-searchform">
  <label for="searchfield" class="sr-only">Search</label>
  <input name="q" id="searchfield" class="placeholder" type="text" placeholder="SEARCH NUANCE.COM">
  <input type="hidden" name="_charset_" value="utf-8">
  <div class="utilityicon enterKeyHandlerForClick" onclick="$('#primarynav-searchform').submit();" aria-label="Submit" role="button" tabindex="0" title="" data-toggle="tooltip" data-placement="bottom" data-original-title="Submit"></div>
</form>

GET /search.html

<form action="/search.html" method="get" data-forcampaign="false" id="primarynav-m2searchform">
  <label for="mobile-searchfield" class="sr-only">Search</label>
  <input name="q" id="mobile-searchfield" class="col-md-2 placeholder " type="text" placeholder="Search nuance.com">
  <input type="hidden" name="_charset_" value="utf-8">
  <img src="/asset/internal/images/assets/ic-search.png" class="utilityicon" onclick="$('#primarynav-m2searchform').submit();" alt="Submit">
  <span class="fas fa-times-circle"></span>
</form>

GET /search.html

<form action="/search.html" method="get" data-forcampaign="false" class="mb-20 w-100">
  <div class="form-row">
    <div class="col-10 pr-0">
      <!--  input type="hidden" name="fromSearchbar" id="fromSearchbar" value="true"/  -->
      <!--  input type="hidden" name="redirectPath" id="redirectPath" value=""/ -->
      <label for="appendedInputButton" class="sr-only">Search</label>
      <input name="q" class="input input-xxlarge form-control m-0 border-right-0" id="appendedInputButton" type="text" placeholder="Search">
      <input type="hidden" name="_charset_" value="utf-8">
    </div>
    <div class="input-group-prepend">
      <button class="btn" type="submit" aria-label="Search"><span class="fas fa-search fa-lg"></span></button>
    </div>
  </div>
</form>

Text Content

svg gradient Skip to main content
 * Solutions
   Healthcare AI
   solutions &
   services
   
   Omnichannel
   customer
   engagement
   
   Dragon
   consumer &
   enterprise
   
 * Industries
   Healthcare
   
   
   Financial
   Services
   
   Telecom
   
   
   Retail
   
   
   Government
   
   
   View all
   industries >
   
 * Support
   Healthcare AI
   
   
   
   Omni-channel
   customer engagement
   Dragon
   consumer
   & enterprise
   View all
   support >

Search


   
 * Store(Open a new window)
 * Blog(Open a new window)
 * 



Support
 * Solutions
    * Healthcare AI solutions & services
    * Omnichannel customer engagement
    * Dragon consumer & enterprise

 * Industries
    * Healthcare
    * Financial Services
    * Telecom
    * Retail
    * Government
    * View all industries >

 * Support
    * Healthcare AI
    * Omni-channel customer engagement
    * Dragon consumer & enterprise
    * View all support >

 * Store(Open a new window)
 * Blog(Open a new window)
 * Search


SUPPORT

 * Healthcare AI
 * Omni-channel customer engagement
 * Dragon consumer & enterprise
 * View all support >

Healthcare AI
solutions & services
 * Care settings
   & specialties
    * Acute Care Hospitals
    * Ambulatory Surgery Centers
    * Cardiovascular Cath Lab
    * Clinics and Practices
    * Community & Rural Hospitals
    * Emergency Department
    * Government
    * Imaging Centers
    * Pediatrics

 * Ambient clinical
   intelligence
    * Dragon Ambient eXperience

 * Patient engagement
   solutions
    * Patient engagement solutions
    * Appointment Management
    * Interactive Voice Response (IVR)
    * Patient Support
    * Service Desk for Patient Portals

 * Documentation
   capture
    * Dragon Medical One
    * Medical speech recognition
    * Virtual assistants
   
    * PowerMic
    * PowerMic Mobile
    * All provider solutions

 * Clinical &
   revenue integrity
    * Computer-Assisted Physician Documentation (CAPD)
    * CAPD: Dragon Medical Advisor
    * CAPD: Inpatient Guidance for Dragon Medical Advisor
    * CAPD: Outpatient Guidance for Dragon Medical Advisor
    * CAPD: ED Guidance for Dragon Medical Advisor
    * Surgical CAPD
   
    * CDE One
    * Coding & compliance
    * Quality Measures
    * Performance Analytics

 * Diagnostic
   solutions
    * PowerScribe One
    * PowerScribe Follow-up Manager
    * PowerScribe Lung Cancer Screening
    * PowerScribe Workflow Orchestration
    * PowerConnect Communication solutions
   
    * PowerShare Image Sharing
    * mPower Clinical Analytics
    * Precision Imaging Network
    * All radiology solutions

 * Resources
    * Events(Open a new window)
    * What's next: Healthcare blog(Open a new window)
    * SLA Compliance

 * Support
    * Find support for your solution
    * Contact us to improve your clinical documentation
    * Nuance University CDI Portal(Open a new window)

 * MoreAdditional menu items
   

Contact us
Healthcare AI
solutions & services
 * Care settings
   & specialties
    * Acute Care Hospitals
    * Ambulatory Surgery Centers
    * Cardiovascular Cath Lab
    * Clinics and Practices
    * Community & Rural Hospitals
    * Emergency Department
    * Government
    * Imaging Centers
    * Pediatrics

 * Ambient clinical
   intelligence
    * Dragon Ambient eXperience

 * Patient engagement
   solutions
    * Patient engagement solutions
    * Appointment Management
    * Interactive Voice Response (IVR)
    * Patient Support
    * Service Desk for Patient Portals

 * Documentation
   capture
    * Dragon Medical One
    * Medical speech recognition
    * Virtual assistants
   
    * PowerMic
    * PowerMic Mobile
    * All provider solutions

 * Clinical &
   revenue integrity
    * Computer-Assisted Physician Documentation (CAPD)
    * CAPD: Dragon Medical Advisor
    * CAPD: Inpatient Guidance for Dragon Medical Advisor
    * CAPD: Outpatient Guidance for Dragon Medical Advisor
    * CAPD: ED Guidance for Dragon Medical Advisor
    * Surgical CAPD
   
    * CDE One
    * Coding & compliance
    * Quality Measures
    * Performance Analytics

 * Diagnostic
   solutions
    * PowerScribe One
    * PowerScribe Follow-up Manager
    * PowerScribe Lung Cancer Screening
    * PowerScribe Workflow Orchestration
    * PowerConnect Communication solutions
   
    * PowerShare Image Sharing
    * mPower Clinical Analytics
    * Precision Imaging Network
    * All radiology solutions

 * Resources
    * Events(Open a new window)
    * What's next: Healthcare blog(Open a new window)
    * SLA Compliance

 * Support
    * Find support for your solution
    * Contact us to improve your clinical documentation
    * Nuance University CDI Portal(Open a new window)

Contact us



NUANCE HEALTHCARE COMMUNITY INFORMATION PAGE


INTRODUCING THE NUANCE HEALTHCARE COMMUNITY

You asked. We listened.
Based on your feedback, we developed a premier support platform based on
Salesforce Service Cloud, the world’s #1 ranked Customer Relationship Management
System.



Act now

Nuance Healthcare Support



Find support for your solution


TAILORED SUPPORT TO MEET YOUR NEEDS

Nuance has tailored the support platform to meet our Healthcare customers’
specific needs, allowing timely, accurate, and responsive handling of your
support cases. The Nuance Healthcare Community provides you with self-service
access to view, edit, and receive updates on cases, as well as communicate with
Nuance through various methods of engagement: phone, web, email, and chat. To
help our customers stay up‑to‑date on news and relevant events, we also have
added the latest Nuance Healthcare news.

We hope you’ll find this support platform easy to use, responsive to your
questions, and capable of responding quickly to your needs.





THE NUANCE HEALTHCARE
COMMUNITY IN ACTION

The Nuance Healthcare Community has extensive capabilities to ensure accurate
and comprehensive issue resolution. From online support through Live Chat, to
our Knowledge Base and direct access to product information, we’re here to
provide you with complete, accurate, and tailored support.

The following videos provide you with a snapshot of the platform capabilities.

Live Agent (Play a video)

The Live Agent feature (known as Live Chat on the Nuance Healthcare Community)
enables you to utilize instant messaging to communicate real time with select
business groups within Nuance Healthcare.

Knowledge Base (Play a video)

Knowledge Base will empower you to utilize a self-service database of
information about our products, solutions, and software updates, all without
having to open a case.

Community (Play a video)

The Nuance Healthcare Community will enable you to manage your cases, search the
Knowledge Base, and contact Support, all from a single, unified area.

--------------------------------------------------------------------------------


FREQUENTLY ASKED QUESTIONS

Q: What is Salesforce Service Cloud?

A: Service Cloud is built on the Salesforce Customer Success Platform, giving
Nuance agents a 360‑degree view of our customers and enabling us to deliver
smarter, faster, and more personalized service.

Salesforce is the recognized leader for CRM customer engagement. With Service
Cloud, Nuance can automate service processes, streamline workflows, and surface
key articles, topics, and experts to transform your support experience. Nuance’s
Support team can now connect with every customer, across multiple channels, on
any device.

Q: Why is the Nuance Healthcare Community infrastructure built on a Salesforce
platform?

A: Salesforce is the world’s #1 ranked Customer Relationship Management System.
There are over 170,000 businesses who are currently utilizing Salesforce and
over 7 million active Salesforce users worldwide.

Q: Is the platform cloud-based?

A: Yes, the Nuance Healthcare Community is cloud-based, allowing users to
securely access information anytime, anywhere.

Q: When did the system go-live?

A: The system went live on January 22, 2018.

Q: How do I register for the Nuance Healthcare Community?

A: Register here to become a member, or go to our Support page and click
Register Now.

Q: How do members access the Nuance Healthcare Community?

A: Click here to log in.

Q: What if I have more questions about the Nuance Healthcare Community?

A: Send an email to hc.support@nuance.com




FIND SUPPORT FOR YOUR SOLUTION

Find support
Search

   USA & Canada
 * Home
 * Nuance Healthcare Support
 * Nuance Healthcare Community information page

Choose your region.

Selecting a region changes the language and/or content on Nuance.com

Americas

--------------------------------------------------------------------------------

 * USA & Canada
 * América Latina (Español)
 * Brasil (Português)

Europe

--------------------------------------------------------------------------------

 * België (Nederlands)
 * Belgique (Français)
 * Danmark
 * Deutschland
 * España
 * France
 * Ireland
 * Italia

 * Nederland
 * Norge
 * Schweiz (Deutsch)
 * Suisse (Français)
 * Suomi
 * Sverige
 * Svizzera (Italiano)
 * United Kingdom

Asia Pacific

--------------------------------------------------------------------------------

 * Australia
 * New Zealand
 * 日本

NUANCE
 * Company overview
 * About us
 * Investors(Open a new window)
 * News(Open a new window)
 * Trust & security
 * Research
 * Careers

BLOG +
COMMUNITIES
 * What’s Next blog(Open a new window)
 * Developers
 * Events
 * Partner with Nuance

SUPPORT
 * Product support
 * Healthcare support
 * Contact us

 * Follow Nuance on Facebook (Open a new window)
 * Follow Nuance on LinkedIn(Open a new window)
 * Follow Nuance on Twitter(Open a new window)
 * Follow Nuance on YouTube(Open a new window)

© 2023 Nuance Communications, Inc. All rights reserved.   |  Legal   |  Site Map
  |  Privacy policies   |  Accessibility   |  Subscriptions




PRIVACY PREFERENCE CENTER

When you visit Nuance’s websites, we use cookies and similar tracking tools to
distinguish you from other users. This information might be about your user
preferences or your device and is mostly used to make the site work as you
expect it to. By associating site cookies with other information you may
provide, we may know that the cookie information relates to you.

Because we respect your right to privacy, you can choose not to allow some types
of cookies. Click on the different category headings to find out more and change
our default settings. However, blocking some types of cookies may impact your
experience of the site and the services we are able to offer.

To learn more, click Cookie Notice.
Allow all


MANAGE CONSENT PREFERENCES

STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms.    You can set your browser to
block or alert you about these cookies, but some parts of the site will not then
work. These cookies do not store any personally identifiable information.

Cookies Details‎

PERFORMANCE COOKIES

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site.    All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

Cookies Details‎

FUNCTIONAL COOKIES

Functional Cookies

These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages.    If you do not allow these cookies then
some or all of these services may not function properly.

Cookies Details‎

TARGETING COOKIES

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites.    They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

Cookies Details‎


BACK BUTTON BACK

Vendor Search Search Icon
Filter Icon

Clear
checkbox label label
Apply Cancel
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label


 * 33ACROSS
   
   HOST DESCRIPTION
   
   VIEW COOKIES
   
   
    * Name
      cookie name

Confirm my choices


Nuance uses cookies to make our site work, understand how you use our site and
to improve your experience. This includes personalizing content on our site.
This means we need to process some of your personal information and store
information or access information stored on your device. To change your
preferences or to learn more, click Cookie Notice.

Reject All Allow all
Customize settings
loading