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 * Home
 * Home & Small Business Scanners
 * Business & Enterprise Scanners
 * Support
 * Ways to Buy
 * Scanner Parts & Consumables


FUJITSU SCANNER SERVICE PROGRAMS

Maintained scanners experience less downtime, have longer useful life, and
increase the capital value of your investment. The worries of project delays,
making daily scan quotas, backlogs, training of new employees, and unbudgeted
repairs fall away with Fujitsu Service. Not only is Fujitsu Service affordable,
but it can pay for itself in just one visit. For an overview, review our service
guide below.

 * Service Guide
 * Buy Service




KEY FUJITSU SERVICE VALUES:

 * Fujitsu authorized technicians
 * Less expensive than time and materials
 * Improves uptime for scan quotas and deadlines
 * Increases capital equipment longevity
 * Maintenance training for new employees
 * Priority telephone support for faster resolutions
 * Eliminates unbudgeted repairs
 * Convenient service solutions available for non-Fujitsu scanners


WE ALSO SERVICE THE FOLLOWING BRANDS OF SCANNERS:

 * Fujitsu
 * Canon
 * Kodak
 * Ricoh
 * Panasonic
 * Bowe Bell & Howell

For more information on Fujitsu Service Programs, contact the Fujitsu Sales team
at (888) 425-8228 Mon - Fri, 7 AM - 5 PM PST or by email at
fcpasales@fujitsu.com to email




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SCANCARE® - THE ULTIMATE PREVENTATIVE MAINTENANCE PROGRAM FOR FUJITSU SCANNERS


ScanCare is the Fujitsu premium scanner service offering and one of the most
comprehensive service programs in the industry. It combines preventative
maintenance, scanner consumables and training with the Basic on-site service
option that includes spare parts, labor and technician travel. ScanCare® is
available as an upgrade to the existing standard Limited Warranty.



ScanCare, Post-Warranty is available as an upgrade to the existing standard
Limited Warranty and may be purchased in single or multi-year increments. You
choose next business day, 4-hour or 24/7 response time options to suit the needs
of your business.

 * Learn more




SCANCARE SERVICE ADVANTAGES



 * Provides preventative maintenance that improves scanner performance and
   productivity
 * Convenient delivery of consumables kit(s) gives you what you need, when you
   need it
 * Reduces unnecessary service calls by offering training in scanner product
   features and routine maintenance
 * Helps improve on-site technician arrival time with 4-hour and 24/7 response
   time options


ADVANCE EXCHANGE - THE SIMPLE, ECONOMICAL, ONSITE ALTERNATIVE FOR SCANNER
SERVICE


The Fujitsu Advance Exchange Service Program offers whole-unit, next business
day replacement for scanner equipment that cannot be repaired through technical
support. It is available in all 50 states to help minimize downtime and applies
to most models of Fujitsu scanners. If the Technical Assistance Center (TAC) is
unable to resolve a problem, a replacement unit is shipped overnight for
requests received by 2pm PST, or else on the next business day for requests
received later. The cost of the Advance Exchange program includes parts, labor
and shipping to and from the customer.

Advance Exchange, Post-Warranty provides the same service for scanners beyond
the applicable Limited Warranty period and is available in single or multi-year
increments.

 * Learn more




ADVANCE EXCHANGE SERVICE ADVANTAGES



 * Provides a replacement scanner before the return to Fujitsu of the
   malfunctioning scanner
 * Quickly gets you back to scanning and back in business
 * Advance Exchange, In-Warranty and Advance Exchange, Post-Warranty are the
   only Fujitsu-Authorized, whole-unit replacement service programs for Fujitsu
   Scanners


DEPOT - THE UNIT REPLACEMENT ALTERNATIVE


The Depot service program is designed to provide mail-in unit repair service for
those Customers requiring asset tag tracking or who prefer to retain their
existing scanner. Depot service is available for all Workgroup, Departmental,
Network and Low-Volume scanners (excluding the fi-5750C, fi-6770 Series &
fi-7700). Depot, In-Warranty upgrades the Standard Limited Warranty to 12-months
of coverage. Depot, Post-Warranty is available after the Limited Warranty
period.



 * Learn more




ADVANTAGES OF DEPOT SCANNER SERVICE



Unit Repair and Return Service
Depot service includes spare parts, labor and one-way shipping back to Customer
for verified hardware failures. Service is available across the United States.
Service will be provided between 8 a.m. and 5 p.m. PST, Monday through Friday
(excluding holidays). Depot service does not include preventative maintenance,
consumables and cleaning materials, troubleshooting of software configuration,
applications or set-up.

Obtaining Service
In the event of a hardware failure, Technical Assistance Center (TAC) will
assist the Customer in resolving the problem over the telephone. Customer must
provide TAC with the product model number, part number, serial number and a
description of the problem. Customer may be asked to run some simple,
self-diagnostic tests and report the resulting status and error code messages.
This will assist TAC in determining if the problem is the scanner or another
component of Customer’s system and if the problem can be resolved over the
telephone. After TAC verifies a hardware problem, a service call will be
initiated. TAC will open a Depot service call and provide instructions to ship
the product to the Fujitsu Service Depot Center.

Return of Repaired Scanner
Upon receipt of the product, the Fujitsu Service Depot Center will repair
product. The repaired product will be shipped back to Customer within five (5)
business days.

No Trouble Found / Excluded Returns
If upon inspection of the defective scanner it is determined that the scanner is
not defective, Customer will be billed by Fujitsu at the then current “No
Trouble Found” (NTF) charge for that scanner. If upon inspection of the
defective scanner it is determined that the problem is caused by user
maintainable items (consumables), Customer will be billed by Fujitsu at the then
current NTF charge for that scanner plus applicable consumables.

Term
The term of this service offering shall be one year from the date of service
purchase with activation card or receipt of signed FCPA Service Contract
Quotation or Purchase Order.

Warranty
Fujitsu warrants that all services will be performed in a professional manner.




SERVICES NOT COVERED — SERVICE DOES NOT INCLUDE THE FOLLOWING:



 * Electrical work external to the product, repair or replacement of product or
   increased service time required due to casualty, accident, damage, acts of
   God, transportation, missing parts, neglect, misuse or abuse, operator error,
   failure of proper management or supervision, unsuitable physical operating
   environment, use of supplies or accessories not approved by FCPA or its
   Authorized Service Provider.
 * Service in connection with the installation, discontinuance or removal of the
   product.
 * Any service and/or parts replacement resulting from fraud, tampering, misuse
   or the uses of counterfeit components, assemblies or modules.
 * Accessories or missing parts, supplies, consumables and expendable items, or
   problems caused by those items identified as being the user’s responsibility
   in the Periodic Routine Maintenance chapter of the User’s Manual, nor does it
   cover relocation services, systems engineering services, programming,
   reinstallation of user operating systems or applications software,
   reconstruction of date, operational procedures due to any sort of failure to
   implement the most current software releases.


BASIC ON–SITE SERVICE PROVIDES VALUE-ORIENTED PEACE OF MIND


Basic, In-Warranty on-site service for Fujitsu scanners upgrades the standard,
Limited Warranty on certain models to a full 12 months of on-site service. The
Basic option includes parts, labor, travel and a cleaning event. Basic,
Post-Warranty is available after the Limited Warranty timeframe and can be
purchased in single or multi-year increments.



 * Learn more




ADVANTAGES OF BASIC SCANNER SERVICE



 * Includes all spare parts, labor and travel for service of verified hardware
   failure
 * Single cleaning event included to maintain peak scanner performance
 * Protects your scanner investment and avoids unexpected repair costs
 * Helps reduce downtime with 4-hour and 24/7 response time options



CO-TERMINOUS BASIC PLUS SERVICE FOR FUJITSU SCANNERS



For customers who need financial flexibility, Fujitsu offers Co-terminous Basic
Plus Service for its scanners. This option allows customers to purchase service
for a specified number of months (certain restrictions apply). You can also
synchronize services and billing on multiple scanner units or for multiple
locations.


SCANAID™ SCANNER SERVICE KIT- HELP YOURSELF AND SAVE


ScanAid™ is a factory-authorized consumables kit complete with instructions and
cleaning supplies and can be purchased from the Fujitsu Scanner Store. The
ScanAid™ kit provides handy replacements for consumables that wear naturally
during normal use. And it serves as an indispensable preventative maintenance
kit that helps improve performance, reduce service costs, and keep your scanner
running at peak performance.



 * Shop ScanAid




SCANAID™ SCANNER SERVICE KIT ADVANTAGES



 * Provides economical alternative to on-site service via self-service
   preventative maintenance
 * Product specific kits help reduce overall costs for service and consumables
 * The consumables you need are delivered when you need them


CONTACT US




ABOUT US




WAYS TO BUY




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CASE STUDIES




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PRODUCT REGISTRATION




LIMITED WARRANTY



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