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 1. Personal
 2. Support
 3. Fraud and security
 4. Latest fraud updates


LATEST FRAUD UPDATES

--------------------------------------------------------------------------------

Safe Account scams

Criminals pretend to be Santander. 

They tell you your money is at risk, and you need to move it to keep it safe. 

We will never ask you to do this. 
If anyone does, it will be a scam.

If this has happened to you, stop. Call us now to speak to one of our specially
trained colleagues. 

You can watch our short video for more details on this scam and the red flag
warning signs.

You can visit our spotting fraud and scams page to learn more about how to keep
yourself safe. Or visit Take Five who offer impartial straight-forward advice. 


FAKE DELIVERY COMPANY MESSAGES



Lots of people receive deliveries at home, and criminals use this as a way to
steal your money. They will send fake messages and emails pretending to be
delivery companies.

They’ll say you’ve missed a delivery and need to reschedule. The message will
have a link and will ask for information such as your name, address, and card
details to pay a small fee.

Here’s an example that shows what information they ask for.

  



These scams usually start with a text message from an unrecognised number posing
as a courier company. This text usually includes a link to a fake website. 

In this text, the scammers are pretending to be from Evri and want you to click
on a link.

  



This link will take you to a fake website. The scammers want to make you think
that you need to pay a fee before the parcel can be delivered or rescheduled. 

In this example, the fake Evri webpage wants you to rearrange a missed delivery.

  



The scammers will then try to trick you into giving them your personal details
like your card number.

Here, the fake Evri webpage asks you to add your card details so you can pay for
a delivery fee.

Keep yourself safe

 * Don’t click on a link in a text or email and enter any of your personal
   information.
 * Never take things at face value. Criminals pretend to be people you trust.
   Always make sure you really know who you’re talking to.
 * A genuine organisation will never rush you in to taking action. Always take
   time to double-check what you're being asked to do. Use a publicly available
   phone number or online chats through the company's app/ website to get in
   touch.

 

If you think this has happened to you contact your bank straight away. Criminals
can use the information you've shared for other scams. They may call and
impersonate your bank or other genuine companies.


FOLLOW-ON SCAMS



Beware of ‘follow-on’ scams

Over 17,000 people a year fall victim to a second fraud or scam after the first
one.

Criminals use the information shared through previous scams – like name, address
and card details. They do this to make you believe they’re real.

We're aware that there's been a spate of these linked to purchases made through
fake Wilko social media adverts, but information can come from other sources.

Criminals may pretend to be a bank or the police. There are a few different
things they might ask you to do.

This includes:  

 * Asking you to move your money to keep it safe.
 * Asking you to withdraw cash or buy goods. Then hand these over to someone to
   assist with an investigation.
 * Telling you they can help you get back money lost to fraud.

Criminals can make their calls, emails or texts look like they are from someone
else, like your bank.

They can make a fake text appear next to other genuine texts. Call back using a
phone number you know is genuine, like one on their website.

Keep yourself safe

 * Never move money out of your account for security reasons. Criminals may say
   that your account is at risk and to keep your money safe you need to move it
   to a new account. If this happens, it’s always a scam.
 * A genuine organisation won’t rush you in to taking action. Take time to
   double-check what you're being asked to do before moving your money. You can
   use a publicly available phone number.
 * Always be honest with the reason for your payment. This is so we can help
   protect you.

For more information visit spotting fraud and scams on our website. Or visit
Take Five, a national campaign offering impartial straight-forward advice.


LOVE HURTS



Last year, people in the UK lost £31.3m in romance scams. Criminals target
people through dating sites and social media. They build up a relationship or
friendship over time. Then, once they have a connection with you, they'll ask
you to send money to them. And they'll always have a good-sounding reason. These
are phrases we've seen used by criminals in actual scams:

"My account's frozen, and I can't access my money"

"I'm working overseas"

"I'm working on an oil rig“

"I've been arrested"

"My *family member* is sick"

"I’m struggling with medical bills“

New research from Santander shows almost a third (31%) of Brits have been
targeted by a romance scammer. More than four in five Brits (83%) who fell
victim to a romance scam said it was either the clever language the criminals
use, the way they were spoken to, or the intimate conversations they had with
the scammer.

Take a look at our new campaign 'Love Hurts'. We’ve teamed up with dating expert
and Celebs Go Dating star Anna Williamson. The new campaign takes commonly used
phases by scammers and puts them on Love Hurts sweets to help improve public
awareness of key warning signs.
 


HMRC SCAMS



There's a rise in the number of fake HMRC emails going around.

These fake emails will try to grab your attention with urgent language or 'too
good to be true' offers. The hooks criminals use will vary, but here are some of
the common ones:

 * tax credit renewals deadline: 31/07/23.
 * update your records
 * a £460 discount offer under the Energy Bill Support Scheme, but you need to
   add your card details.

Each email will ask you to click on a link and fill in your personal and
financial details. The scammers will use time sensitive scenarios in their
emails to make you enter your personal details without thinking.

Just remember:

 * HMRC will never send emails about rebates or refunds
 * Never click on a link in an unexpected email and enter your details
 * You should always contact HMRC to verify any payment request using the number
   on the gov.uk website or through your online tax account.


PURCHASE SCAMS ABROAD



Some visitors to Tenerife have reported being targeted on the last few days of
their holiday with tempting tech deals. 

They’re offered bargain mobile phones, laptops, and iPads by shop owners on the
Spanish islands who then distract them as the purchase is going through. As the
customer is distracted, the items are overcharged or replaced with a lesser
value item. 

Before buying something, ask yourself the questions below.  

 * Does it sound too good to be true? If it is, then it's probably a scam. 
 * Double-check the amount you've been charged on the payment device when
   authorising any transaction. 
 * If your transaction has failed, ask for a receipt to show that it has. You
   can also check the transaction status in your Mobile Banking app. 


SCAMSMART TOOL FROM THE FCA



Use the Financial Conduct Authority's (FCA) ScamSmart tool to check if your
investment is a scam or not. 

All you need to do is answer 4 easy questions and you'll get information on the
potential investment and any possible risks. The tool will tell you if the
company you're planning to invest with is regulated by the FCA or if there's a
risk that it's a clone company. 

It's always a good idea to take the time and carry out extra checks on a company
before investing. For example, check that the telephone numbers you’ve been
given match those registered to the company so you can contact them directly
using the genuine number.  

Take a look at our spotting fraud and scams page for more information and our
tips to protect yourself. 


ENERGY SCAMS



As we feel the effects of higher energy bills, there's also been a rise in
cost-of-living scams. Criminals are looking to exploit people by pretending to
be energy companies and other trusted organisations.

Criminals are sending customers a link and asking them to sign up for the
government's Energy Bills Support Scheme. However, you don't need to apply for
the scheme. For more details, visit the Energy Bills Support Scheme page.

Always think about what you’re being asked to do and carry out any checks you
need to satisfy yourself that it’s legitimate. If you’re not sure or feel
uncomfortable, stop.

Take a look at our spotting fraud and scam page for more information and our top
tips to protect yourself.

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