www.starbucks.com Open in urlscan Pro
104.90.160.208  Public Scan

Form analysis
0 forms found in the DOM

Text Content

THIS SITE USES COOKIES, BUT NOT THE KIND YOU EAT

We use cookies to remember log in details, provide secure log in, improve site
functionality, and deliver personalized content. By continuing to browse the
site, you accept cookies.
Change cookie settings Agree
Starbucks Card Terms & Conditions
Skip to main content
Starbucks Coffee Company
 * Menu
 * Rewards
 * Gift Cards

Find a storeSign inJoin now
 * Menu
 * Rewards
 * Gift Cards

--------------------------------------------------------------------------------

Sign inJoin nowFind a store
 * Menu
 * All products
 * Featured
 * Previous Orders
 * Favorite Products

 * Account
 * Card management
 * My Rewards
 * History
 * Personal info
 * Payment methods
 * Settings
 * Sign out


STARBUCKS CARD TERMS & CONDITIONS

Starbucks Card Terms & Conditions

Effective November 4, 2020

This Starbucks Card Agreement ("Agreement") is between you and Starbucks
Corporation ("we" or "us") and describes the terms and conditions that apply to
your Starbucks Card. By buying, loading, or using your Starbucks Card, you agree
to these terms.

This Agreement includes an Arbitration provision that governs any disputes
between you and us. This provision will:

 * Eliminate your right to a trial by jury; and
 * Substantially affect your rights, including preventing you from bringing,
   joining or participating in class or consolidated proceedings.

You agree that we may provide notices, disclosures and amendments to this
Agreement, and other information relating to your Starbucks Card by electronic
means, including posting such materials online
at https://www.starbucks.com/gift-cards/manage/card-terms-and-conditions.

About Your Account

We issue the Starbucks Card to you. It allows you to load a dollar value onto
your Starbucks Card for use at participating Starbucks® stores. The dollar value
that you load onto your Starbucks Card is a prepayment for the goods and
services of participating stores. We offer the Starbucks Card to make it easier
for you to shop with us and to make your relationship with us more rewarding.
Unless otherwise required by law or permitted by this Agreement, the dollar
value on your Starbucks Card is nonrefundable and may not be redeemed for cash.
The value on your Starbucks Card is not insured by the Federal Deposit Insurance
Corporation (FDIC), nor does it earn interest.

Most Starbucks stores in North America including Puerto Rico accept your
Starbucks Card. Certain Starbucks-branded locations may not permit you to use
the Starbucks Card for payment, including some airport, grocery and bookstore
locations, or stores in Guam. To find out if a store will accept the Starbucks
Card as a payment method, please inquire at that store or
visit https://www.starbucks.com/store-locator. Any store that lists "Digital
Rewards" as one of its amenities is a store that accepts the Starbucks Card.

Starbucks Cards are not targeted towards, nor intended for use by, anyone under
the age of 13. If you are between the ages of 13 and 18, you may only use
Starbucks Cards under the supervision of a parent or legal guardian who agrees
to be bound by this Agreement.

When you register your Starbucks Cards with the Starbucks® Rewards program, the
Starbucks® Rewards terms of use which can be found
at https://www.starbucks.com/rewards/terms will also apply.

Loading Value on Your Card

In the United States and Canada, you can load value on your Starbucks Card by
visiting any participating store, going online
to https://www.starbucks.com/card, or by calling 1-800-STARBUC. There may be a
delay from the time you pay the amount to be loaded onto your Starbucks Card and
those funds being available for use.

You may not have more than $500 in value on any of your Starbucks Cards at any
time, and no more than $2,000 may be associated with any one Starbucks Card in a
single day. This means that the activity on any one of your Starbucks Cards
cannot exceed $2,000 over the course of a day. The total value you may load onto
all of your Starbucks Cards, together with the value of any new Starbucks Cards
that you may purchase, may not exceed $10,000 on any given day. There is a
minimum amount that you may load on any Starbucks Card at any given time, and
that amount is typically $5. We may change any of these amounts at any time
without notice to you.

If you use a credit or debit card to purchase or reload your Starbucks Card,
prior to charging your credit or debit card, an authorization process will occur
for the amount of your purchase or reload transaction ("Transaction"). The
authorization process will validate the credit or debit card number, status,
available credit or funds and billing information to ensure that it matches what
the bank or card company has on file. Your bank or Starbucks may attempt to
contact you for additional information prior to authorizing the Transaction
amount.

For credit cards, once an authorization is received, you may notice a decrease
in your available credit line. Your bank may hold this dollar amount from your
credit line or available balance for a short period of time determined by the
policy of your bank before your Transaction is fulfilled. For debit cards, your
bank may pre-authorize a charge to your deposit or checking account and place a
temporary hold on the funds before your Transaction is fulfilled. Regardless of
whether you use a credit or debit card, your card will be charged only upon
fulfillment of your Transaction. If your Transaction is cancelled, Starbucks
will request an authorization reversal on your behalf. Reversal times may vary.
We recommend contacting your bank or credit card company to learn about their
authorization and authorization reversal policies.

All amounts loaded onto your Starbucks Card are denominated in the currency of
the country in which it was sold (the "base currency"). Starbucks Cards
purchased in the United States may also be used in Canada, England, Scotland,
Wales, Republic of Ireland, Northern Ireland, Mexico and Australia. When you
make a purchase in a different country, the Transaction total is converted from
the currency of that country (the "local currency") to the base currency and
deducted from your Starbucks Card balance. No fees or other charges are made to
your Starbucks Card for the currency conversion. However, note that your bank or
card provider may charge you a separate fee if you are using a credit or debit
card or other accepted payment method to load your Starbucks Card outside of the
U.S. Starbucks does not receive any portion of, and does not have any control
over, any such fee. Although the actual balance of your Starbucks Card is kept
in the base currency, the balance shown on your receipt will be in the local
currency of the store location. Transactions that occur on our website are
denominated in U.S. dollars. Currency conversions are based on currency exchange
rates applicable on the date of the Transaction.

You can reload your Starbucks Card in-store or, to make reloading your Starbucks
Card easier, you can link a payment method to your Starbucks account (which you
can access at https://www.starbucks.com/card) and reload either manually online
when you choose or set up auto-reload. With automatic reload, you simply set the
reload date or the balance at which you want to reload your Starbucks Card and
provide us with payment information. We will send you an email confirming the
automatic reload Transaction terms and bill your credit card or debit card
according to the schedule and amount you have selected. We will also send you an
email after each reload to let you know your Starbucks Card has been reloaded.
You can change your reload preferences at any time, but changes may take up to
twenty-four (24) hours to go into effect.

To discontinue the automatic reload feature, you must log-in to your Starbucks
account at https://www.starbucks.com/card or call 1-800-STARBUC at least
twenty-four (24) hours before the next scheduled reload. Once the dollar value
is loaded, the Transaction cannot be reversed.

Use of Starbucks Cards by Businesses

There are unique requirements and restrictions on the use of Starbucks Cards by
businesses such as the prohibitions against reselling Starbucks Cards and using
Starbucks Cards to solicit new customers. Please see the details on our
business-to-business site at http://starbuckscardb2b.com.

Starbucks eGift Card

The Starbucks eGift Card (also known as an "eGift") program allows you to
purchase and send a virtual Starbucks Card via email, or via certain social
media and messaging platforms. You may choose the design and dollar value
(within certain limits) and complete your purchase using a credit card, debit
card, or certain other electronic payment methods. You may choose when to have
your eGift delivered the same day, provided that your form of payment is
approved. You authorize us to charge your credit card, debit card or other
chosen electronic payment method at the time you purchase your eGift regardless
of the date you choose for delivery.

On the requested delivery date, we will send the recipient of your eGift an
email notifying them that they have received an eGift from you. The recipient
will have the option of adding the eGift to their Starbucks account,
transferring the balance onto an existing Starbucks Card or printing out the
eGift and bringing it into a Starbucks store to make a purchase. The recipient
will also have the option to register the eGift for use with Starbucks mobile
applications. We will also send you an email confirming receipt of your eGift
when the recipient opens the eGift email. An eGift is like any other Starbucks
Card and should be treated like cash by the recipient.

Each eGift has a unique Starbucks Card number associated with it no matter how
many times the email is printed out. We will only give refunds for unused eGifts
with the original receipt.

If you have any questions or concerns about the status of an eGift, please go
online to https://starbucks.cashstar.com/self_service/v2/register or email us
at StarbuckseGiftCardSupport@cashstar.com or call 1-800-782-7282.

Promotional Programs

From time to time, we may in our sole discretion, run promotional programs
associated with the Starbucks Card program ("Promotions"). Such Promotions are
subject to these terms, as well as additional terms as indicated in connection
with the Promotions. We reserve the right to modify the terms and conditions of
any Promotion at any time, including and up to terminating the Promotion.

Fees and Expiration of Card Balances

We do not charge any activation, service, dormancy or inactivity fees in
connection with your Starbucks Card. Your Starbucks Card has no expiration date
nor does the value on your Starbucks Card ever expire.

Starbucks Cards That Are Also Merchandise

Some Starbucks Cards are also merchandise or are bundled with merchandise, such
that the purchase price of the bundled item is equal to the dollar value loaded
onto the Starbucks Card plus the retail value of the merchandise component.
Although the Starbucks Card component and the merchandise component must be
purchased together for such items, to the extent that the components are
separable, we may in our sole discretion allow returns of the merchandise
component if you choose to keep only the Starbucks Card. In cases where the
merchandise component is inseparable from the Starbucks Card, we may in our sole
discretion allow you to return the item by issuing you a refund for the value of
the merchandise component and a replacement Starbucks Card loaded with the
original value of the Starbucks Card component. In either case, the requirements
for returning the merchandise component are the same as the requirements for
returns of other merchandise unless otherwise specified by us during your
purchase of that merchandise.

Receipts and Transaction History

When you use your Starbucks Card, we will provide a receipt if you request one.
The receipt will indicate that the purchase was made using a Starbucks Card and
will provide the remaining balance of your Starbucks Card. Please check your
online Transaction history regularly to ensure that your Transaction history and
account balance are correct. You can check the balance of your Starbucks Card at
https://www.starbucks.com/card and review recent Transactions on your Starbucks
Card at https://app.starbucks.com/cards. The account balance for a Starbucks
Card also will appear on your receipt from a point-of-sale register. We will not
send you statements of activity on your Starbucks Card.

Billing Errors, Corrections

We will correct the balance of your Starbucks Card if we believe that a
clerical, billing, or accounting error occurred. If you have questions regarding
your Transaction history or any correction, or if you wish to dispute any
Transaction or correction that has been applied to your Starbucks Card, please
call Customer Service at 1-800-STARBUC. Assuming you provide sufficient details,
we will review your claim and tell you what we find. We will correct any error
promptly after we finish our review. If we do not find any error, we will
explain what we found. We have no obligation to review or correct any billing
error unless you provide us sufficient notice for us to review your claim within
sixty (60) days of the date of the Transaction in question.

Fraud Associated with Your Starbucks Card or Card Balance

We will not accept any Starbucks Card, or will limit use of any Starbucks Card
or Starbucks Card balance, if we reasonably believe that the use is
unauthorized, fraudulent or otherwise unlawful, and we consider such action
appropriate to limit our risk. Starbucks does not control who may sell preloaded
Starbucks Cards, nor can we control the price or preloaded denominations offered
by independent sellers. Consequently, Starbucks has no liability to you for any
third-party fraud or unlawful activity associated with any Starbucks Card
balance. If Starbucks discovers any Starbucks Card or Starbucks Card balance was
sourced or derived from fraud or other unlawful means, we may in our sole
discretion, cancel all impacted Starbucks Cards and retain all related Starbucks
Card balances without notice to you. We may use retained Starbucks Card balances
to help offset our liability to card companies, networks and issuers of lost or
stolen credit and debit cards used to purchase or load Starbucks Cards.

Registration, Liability for Unauthorized Transactions

To register your Starbucks Card, visit https://app.starbucks.com/cards, click
"Add” " and complete the online form. When registering or purchasing a Starbucks
Card, you agree that you will: (i) provide complete and accurate information
about yourself; and (ii) update such information if it changes. If you do not
provide or update such information, or if we have reasonable grounds to suspect
that you have not provided or updated such information, we shall have the right,
in our sole and absolute discretion, to disable your Starbucks Card. If you
believe your Starbucks Card has been disabled in error, please call
1-800-STARBUC. You are responsible for: (a) the accuracy of all information that
you provide to us; and (b) maintaining the confidentiality and security of your
Starbucks Card information. All of your Starbucks Cards can be activated and
registered for use in your Starbucks® Rewards account, but you may only maintain
one (1) such account at any time.

You should treat your Starbucks Card like cash and not disclose your Starbucks
Card information to anyone. If your Starbucks Card or Starbucks Card information
is lost or stolen, anyone who obtains possession of either may use your Card.
You are responsible for all transactions on your Starbucks Card, including
unauthorized transactions. However, if your Starbucks Card is lost, stolen or
destroyed, your Starbucks Card can be replaced with the balance remaining on it
at the time you contact us, but only if you have previously registered it with
us.

If your registered Starbucks Card becomes lost, stolen, or damaged, report it as
soon as possible either online through your Starbucks account at
https://app.starbucks.com/cards, or by calling 1-800-STARBUC. Your registered
Starbucks Card balance is protected from the time you notify us. We will freeze
the remaining balance on your Starbucks Card at the time you notify us and will
load that remaining balance on a replacement Starbucks Card.

Privacy Statement
Please read Starbucks Privacy Policy
at https://www.starbucks.com/about-us/company-information/online-policies/privacy-policy carefully
to understand how Starbucks collects, uses, and discloses information about
customers, how to update or change your personal information, and how we
communicate with you.

Changes to This Agreement

We may amend this Agreement at any time. We will post the amended Agreement to
our website
at https://www.starbucks.com/gift-cards/manage/card-terms-and-conditions, and
for a period of thirty (30) days after we post the amended Agreement, we will
also post a notice on our website stating that the terms of this Agreement have
changed. As permitted by applicable law, any change, addition or deletion will
become effective at the time we post the revised Agreement to our website.
Unless we state otherwise, the change, addition, or deletion will apply to your
future and existing Starbucks Cards. You are deemed to accept the changes,
additions or deletions if: (1) you do not notify us to the contrary in writing
within 20 days of the date of our notice or such other time specified in the
notice; or (2) you use any of your Starbucks Cards after such notice period. If
you notify us that you do not accept the changes, additions or deletions, we
will cancel your Starbucks Cards and refund any remaining balance to you.

Cancellation of This Agreement

We may suspend or terminate this Agreement and revoke or limit any or all of the
rights and privileges granted to you at any time without notice or liability.
Termination may result from your fraudulent or unauthorized use of the Starbucks
Card including your failure to provide valid information. For example,
transferring balances between different Starbucks Cards solely for the purpose
of obtaining cash back is an unauthorized use of the Starbucks Card and if we
deem it appropriate to limit our losses we will cancel any such Starbucks Card
and retain any balances associated with those Starbucks Cards. If we terminate
this Agreement without cause, we will refund or issue store credits equal to the
balance on your cancelled Starbucks Card(s), less any amounts that you may owe
us.

Arbitration

Please read this section carefully. It affects rights that you may otherwise
have. It provides for resolution of most disputes through arbitration instead of
court trials and class actions. Arbitration is more informal than a lawsuit in
court, uses a neutral arbitrator instead of a judge or jury, and discovery is
more limited. Arbitration is final and binding and subject to only very limited
review by a court. This arbitration clause shall survive termination of this
Agreement.

Binding Arbitration. This provision is intended to be interpreted broadly to
encompass all disputes or claims arising out of or relating to this Starbucks
Card Agreement, your Starbucks Card and your relationship with us. Any dispute
or claim arising out of or relating to this Agreement or use of the Starbucks
Card and your relationship with Starbucks or any subsidiary, parent or affiliate
company or companies (whether based in contract, tort, statute, fraud,
misrepresentation or any other legal theory) will be resolved by binding
arbitration, except that either of us may take claims to small claims court if
they qualify for hearing by such a court.

Arbitration Procedures. For all disputes, whether pursued in court or
arbitration, you must first send a written description of your claim to our
Customer Service department using the appropriate link
at https://customerservice.starbucks.com/app/contact/ask/ to allow us an
opportunity to resolve the dispute. You and we each agree to negotiate your
claim in good faith. You may request arbitration if your claim or dispute cannot
be resolved within 60 days.

The arbitration of any dispute or claim shall be conducted in accordance with
the rules of the American Arbitration Association ("AAA"), including the AAA's
Consumer Arbitration Rules (as applicable), as modified by this Agreement. The
AAA Rules and information about arbitration and fees are available online
at www.adr.org. You and we agree that this Agreement evidences a transaction in
interstate commerce and this arbitration provision will be interpreted and
enforced in accordance with the U.S. Federal Arbitration Act and federal
arbitration law, and will not be governed by state law. Any arbitration will be
held in a reasonably convenient location in the state in which you reside or at
another mutually agreed location. The arbitration will be conducted in the
English language. An arbitrator may award on an individual basis any relief that
would be available in a court, including injunctive or declaratory relief to the
extent required to satisfy your individual claim, and must follow and enforce
this Agreement as a court would. Any arbitration shall be confidential, and
neither you nor we may disclose the existence, content or results of any
arbitration, except as may be required by law or for purposes of enforcement of
the arbitration award. Judgment on any arbitration award may be entered in any
court having proper jurisdiction.

Costs of Arbitration. Upon filing of the arbitration demand, we will pay all
filing, administration and arbitrator fees other than the initial $200 filing
fee, and for claims of less than $1,000, Starbucks will reimburse you for the
filing fee within 30 days of receiving a written request from you. Each party
will bear the fees and expense of its own attorneys, experts, witnesses and
preparation and presentation of evidence at the arbitration. However, for claims
under $10,000 as to which you provided notice and negotiated in good faith as
required above before initiating arbitration, if the arbitrator finds you are
the prevailing party in the arbitration, you will be entitled to a recovery of
reasonable attorneys’ fees and costs. Except for claims determined to be
frivolous, we agree not to seek an award of attorneys’ fees in arbitration even
if an award is otherwise available under applicable law.

Class Action Waiver and Jury Waiver. You and we each agree that any proceeding,
whether in arbitration or in court, will be conducted only on an individual
basis and not in a class, consolidated or representative action. If a court or
arbitrator determines in an action between you and us that this class action
waiver is unenforceable, the arbitration agreement will be void as to you. If
for any reason a claim proceeds in court rather than through arbitration, you
and we each waive any right to a jury trial.

Governing Law – Washington

This Agreement shall be governed by and construed in accordance with the laws of
the State of Washington notwithstanding any conflict of law rules.

Disclaimers and Limits of Liability

Starbucks and its affiliates make no representations, warranties or conditions
of any kind, express or implied, with respect to the Starbucks Card, including,
but not limited to, any implied warranty of merchantability, fitness for a
particular purpose, title or non-infringement, or any warranty arising by usage
of trade, course of dealing or course of performance. Starbucks does not
represent or warrant that your Starbucks Cards will always be accessible or
accepted.

In the event that Starbucks or its affiliates are found liable to you, you shall
only be entitled to recover actual and direct damages and such damages shall not
exceed the last balance held on your Starbucks Card. Starbucks and its
affiliates shall have no liability for any incidental, indirect or consequential
damages (including without limitation loss of profit, revenue or use), or any
punitive or exemplary damages arising out of or in any way connected with this
Agreement, whether in contract, warranty, tort (including negligence, whether
active, passive or imputed), product liability, strict liability or other
theory, even if we or our authorized representatives have been advised of the
possibility of such damages. In no event shall Starbucks or its affiliates have
any liability for unauthorized access to, or alteration, theft or destruction of
a Starbucks Card through accident, misuse or fraudulent means or devices by you
or any third party, or as a result of any delay or mistake resulting from any
circumstances beyond our control.

The laws of certain states or other jurisdictions do not allow limitations on
implied warranties, or the exclusion or limitation of certain damages. If these
laws apply, some or all of the above disclaimers, exclusions or limitations may
not apply to you, and you may have rights in addition to those contained in this
Agreement. In such jurisdictions, our liability is limited to the greatest
extent permitted by law.

Assignment

We may assign all or part of this Agreement without notice to you. We are then
released from all liability. You may not assign this Agreement without our prior
written consent and any attempted assignment will be void.

Entire Agreement, Construction

This Agreement is the complete and exclusive statement of agreement between you
and Starbucks Corporation, and supersedes and merges all prior proposals and all
other agreements governing your Starbucks Card (not including Starbucks Privacy
Policy https://www.starbucks.com/about-us/company-information/online-policies/privacy-policy,
the Starbucks.com Terms of
Use https://www.starbucks.com/about-us/company-information/online-policies/terms-of-use or
the Starbucks® Rewards Terms of Use https://www.starbucks.com/rewards/terms, as
applicable). If any provision of this Agreement, other than the Class Action
Waiver in the Arbitration provision above, is determined to be illegal or
unenforceable, that provision will be eliminated to the minimum extent necessary
so that this Agreement shall otherwise remain in full force and effect and
enforceable.

Inquiries or Questions

If you have any questions regarding this Agreement or your Starbucks Card,
please visit our website at https://www.starbucks.com or call us at
1-800-STARBUC.


ABOUT US

 * Our Company
 * Our Coffee
 * Stories and News
 * Starbucks Archive
 * Investor Relations
 * Customer Service


CAREERS

 * Culture and Values
 * Inclusion, Diversity, and Equity
 * College Achievement Plan
 * Alumni Community
 * U.S. Careers
 * International Careers


SOCIAL IMPACT

 * People
 * Planet
 * Environmental and Social Impact Reporting


FOR BUSINESS PARTNERS

 * Landlord Support Center
 * Suppliers
 * Corporate Gift Card Sales
 * Office and Foodservice Coffee


ORDER AND PICKUP

 * Order on the App
 * Order on the Web
 * Delivery
 * Order and Pickup Options
 * Explore and Find Coffee for Home

--------------------------------------------------------------------------------

 * 
 * 
 * 
 * 
 * 
 * 

 * Privacy Policy
 * Terms of Use
 * CA Supply Chain Act
 * Cookie Preferences

© 2022 Starbucks Coffee Company. All rights reserved.