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Discord Safety CenterPolicy HubSafety LibraryTips against spam and hacking
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May 12, 2022

Controlling Your Experience


TIPS AGAINST SPAM AND HACKING




GENERAL TIPS TO PROTECT AGAINST SPAM AND HACKING

 * Never click on unfamiliar or unexpected links. If you leave Discord by
   clicking on a link that takes you elsewhere, it's possible that the external
   site can access your personal information. We recommend scanning any
   unfamiliar links through a site checker like Sucuri or VirusTotal before
   clicking on it. You may also consider running all shortened URLs through a
   URL expander to ensure you know exactly where you will be directed.
 * Never download unfamiliar files from anyone you don't know or trust.
 * Be careful about sharing personal information. Discord is a great way to meet
   new friends and join new communities, but as with any online interaction,
   protect yourself by only sharing personal information with people you know
   and trust.
 * Discord will only make announcements through our official channels. We do not
   distribute information secondhand through users or chainmail messages.

If you believe your account has been compromised, submit a report to Trust &
Safety here.

If you’re getting unsolicited messages or friend requests, this article explains
how to change your settings.




SPAM

Discord uses a proactive spam filter to protect the experience of our users and
the health of the platform. Sending spam is against our Terms of Service and
Community Guidelines. We may take action against any account, bot, or server
using the tactics described below or similar behavior.

DIRECT MESSAGE (DM) SPAM

Receiving unsolicited messages or ads is a bad experience for users. These are
some examples of DM spam for both users and bots:

 * unsolicited messages and advertisements
 * mass server invites
 * multiple messages with the same content over a short period of time

JOIN 4 JOIN

Join 4 Join is the process of advertising for others to join your server with
the promise to join their server in return. This might seem like a quick and fun
way to introduce people to your server and to join new communities, but there’s
a thin line between Join 4 Join and spam.

Even if these invitations are not unsolicited, they might be flagged by our spam
filter. Sending a large number of messages in a short period of time creates a
strain on our service. That may result in action being taken on your account.

JOINING MANY SERVERS, SENDING MANY FRIEND REQUESTS

While we do want you to find new communities and friends on Discord, we will
enforce rate limits against spammers who might take advantage of this through
bulk joins or bulk requests. Joining a lot of servers simultaneously or sending
a large number of friend requests might be considered spam. In order to shut
down spambots, we take action against accounts that join servers too frequently,
or send out too many friend requests at one time. The majority of Discord users
will never encounter our proactive spam filter, but if, for example, you send a
friend request in just a few minutes to everyone you see in a thousand-person
server, we may take action on your account.

Instead of joining too many servers at once, we recommend using Server Discovery
to find active public communities on topics you’re passionate about.

SERVERS DEDICATED TO SPAMMING ACTIONS

Servers dedicated to mass copy-paste messaging, or encouraging DM advertising,
are considered dedicated spam servers.

Many servers have popular bots which reward active messaging. We don’t consider
these to be spambots, but spam messages to generate these bot prompts is
considered abuse of our API, and may result in our taking action on the server
and/or the users who participate in mass messaging. Besides cheating those
systems, sending a large number of messages in a short period of time harms the
platform.

INVITE REWARDS SERVERS

Invite reward servers are servers that promise some form of perk, often
financial, for inviting and getting other users to join said server.  We
strongly discourage this activity, as it often results in spamming users with
unsolicited messages. If it leads to spam or another form of abuse, we may take
action including removing the users and server.

BOTS AND SELFBOTS

If a bot contacts you to be added to your server, or asks you to click on a
suspicious link, please report it to our Trust & Safety team for investigation.

We don’t create bots to offer you free products. This is a scam. If you receive
a DM from a bot offering you something, or asking you to click on a link, report
it.

We understand the allure of free stuff. But we’re sorry to say these bots are
not real. Do not add them to your server in hopes of receiving something in
return as they likely will compromise your server. If anything gets deleted, we
have no way of restoring what was lost.

Using a user token in any application (known as a Selfbot), or any automation of
your account, may result in account suspension or termination. Our automated
system will flag bots it suspects are being used for spam or any other
suspicious activity. The bot, as well as the bot owner’s account, may be
disabled as a result of our investigation. If your bot’s code is publicly
available, please remove your bot’s token from the text to prevent it from being
compromised.

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HACKING INCIDENTS, DDOS ATTACKS

If you believe your account has been compromised through hacking, here are some
steps you can take to regain access and protect yourself in the future.

1. RESET YOUR PASSWORD.

 * Choose a long password with a mix of uppercase letters, lowercase letters,
   and special characters that is hard to guess and isn’t used for anything
   else. We recommend using a password manager which can make creating and
   storing secure passwords extremely easy.
 * If your account’s token has been compromised, reset your password to generate
   a new token. You should never give your account password or token to anyone.
   Discord will never ask for this information.

2. TURN ON TWO-FACTOR AUTHENTICATION (2FA)

Two-factor authentication (2FA) strengthens your account to protect against
intruders by requiring you to provide a second form of confirmation that you are
the rightful account owner. Here’s how to set up 2FA on your Discord account. If
for some reason you’re having trouble logging in with 2FA, here’s our help
article.

3. DDOS (DISTRIBUTED DENIAL OF SERVICE) ATTACKS

A distributed denial of service (DDoS) attack floods an IP address with useless
requests, resulting in the attacked modem or router no longer being able to
successfully connect to the internet. If you believe your IP address has been
targeted in a DDoS attack, here are some steps you can take:

 * Reset your router via its manufacturer instructions.
 * Unplug your modem for 5-10 minutes and then plug it back in. This can cycle
   your IP address to a new one.
 * Contact your internet service provider (ISP) for assistance. Your ISP might
   also be able to tell you where the attack came from. Please note that Discord
   does not have this information.
 * If you believe this attack is coming from a user on Discord, please file a
   report with Trust & Safety.
 * Please note: Discord never shares your IP address with other users. Bad
   actors might send malicious links such as IP grabbers or other scams in an
   attempt to get your IP address. Never click on unfamiliar links and be wary
   about sharing your IP address with anyone.



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