www.startech.com
Open in
urlscan Pro
2606:4700:10::6816:6dc
Public Scan
URL:
https://www.startech.com/en-us/display-video-adapters/usb32vgaes
Submission: On October 16 via manual from US — Scanned from DE
Submission: On October 16 via manual from US — Scanned from DE
Form analysis
1 forms found in the DOM<form class="search-block">
<div class="row align-items-right">
<div class="col pr-0">
<div class="product-suggestions-container">
<label for="productSearchTerm" class="d-none">Product search</label>
<input type="text" class="form-control product-suggestion-auto-complete" id="productSearchTerm" maxlength="100" autocomplete="off"
data-bind="value: selectedProductSuggestion, events: { keyup: onProductSuggestionOptionsFilteringKeyup, keydown: onProductSuggestionOptionsFilteringKeydown }">
<div id="product-suggestions-options-container" class="product-suggestions-options-container" role="dialog" aria-label="Suggestions" data-template="templateProductSuggestionOptions"
data-bind="css:{ width-have-products: haveProducts }, source: productSuggestionOptionsSource"></div>
</div>
</div>
<div class="col-auto pl-0">
<button class="btn btn-search" type="submit" data-bind="events:
{
click: onSearchClick
}">
<span class="d-none d-md-block">Search</span>
<span class="fa-solid fa-magnifying-glass d-block d-md-none"></span>
</button>
</div>
</div>
</form>
Text Content
Get StarTech.com Product News, Webinars and Promos Directly to Your Inbox. Subscribe Now * United States United States * United States * Canada * United Kingdom * Republic of Ireland * Europe * Australia * Austria * Belgium * Chile * Colombia * Denmark * Finland * France * Germany * Italy * Japan * Mexico * Netherlands * New Zealand * Peru * Singapore * Spain * Sweden * Switzerland * International * English English * English * Drivers & Downloads * Log in * Log in New Customer? Register here * Cart (0) Cart (0) * Cart empty Product search Search * Product * New Products * Universal Laptop Docking Stations UNIVERSAL LAPTOP DOCKING STATIONS * Thunderbolt Docking Stations * Thunderbolt Docking Stations * USB-C Docking Stations * USB-C Docking Stations * USB-C Multiport Adapters * USB-C Multiport Adapters * USB-A Docking Stations * USB-A Docking Stations * Display & Video Adapters DISPLAY & VIDEO ADAPTERS * USB-C Display Adapters * USB-C Display Adapters * DisplayPort & Mini DisplayPort Adapters * DisplayPort & Mini DisplayPort Adapters * Thunderbolt Display Adapters * Thunderbolt Display Adapters * HDMI & DVI Display Adapters * HDMI & DVI Display Adapters * USB-A Display Adapters * USB-A Display Adapters * USB Hubs USB HUBS * Thunderbolt Hubs & Adapters * Thunderbolt Hubs & Adapters * USB-C Hubs * USB-C Hubs * USB-A Hubs * USB-A Hubs * Industrial USB Hubs * Industrial USB Hubs * Display Mounts and Ergonomics DISPLAY MOUNTS AND ERGONOMICS * Privacy Screens * Privacy Screens * Monitor Mounts * Monitor Mounts * TV Mounts * TV Mounts * Sit-Stand Workstations * Sit-Stand Workstations * Tablet Mounts * Tablet Mounts * Laptop Backpacks * Laptop Backpacks * Audio-Video Products AUDIO-VIDEO PRODUCTS * Video Extenders * Video Extenders * Audio-Video Converters * Audio-Video Converters * Video Splitters * Video Splitters * Video Switchers * Video Switchers * Collaboration and Boardroom Solutions * Collaboration and Boardroom Solutions * Cables CABLES * Thunderbolt 3 Cables & Adapters * Thunderbolt 3 Cables & Adapters * Lightning Cables * Lightning Cables * 30-pin Dock Connector Cables * 30-pin Dock Connector Cables * Audio-Video Cables * Audio-Video Cables * Thunderbolt Cables * Thunderbolt Cables * Network Cables & Adapters * Network Cables & Adapters * USB Cables & Adapters * USB Cables & Adapters * USB 3.0 Cables * USB 3.0 Cables * USB-C Cables * USB-C Cables * Drive Cables * Drive Cables * Computer Power Cables * Computer Power Cables * Serial Cables, Parallel Cables & PS/2 Cables * Serial Cables, Parallel Cables & PS/2 Cables * Cable Management * Cable Management * Structured Wiring * Structured Wiring * Bulk Wire & Connectors * Bulk Wire & Connectors * FireWire Cables and Adapters * FireWire Cables and Adapters * Server Management SERVER MANAGEMENT * Server Rack Accessories * Server Rack Accessories * KVM Consoles - Rackmount * KVM Consoles - Rackmount * KVM Switches * KVM Switches * KVM Extenders * KVM Extenders * Server-Racks * Server-Racks * KVM Cables * KVM Cables * Hard Drive Accessories HARD DRIVE ACCESSORIES * External Drive Enclosures * External Drive Enclosures * Mobile Racks/Hard Drive Backplanes * Mobile Racks/Hard Drive Backplanes * HDD Docking Stations * HDD Docking Stations * HDD Duplicators * HDD Duplicators * Media Card Readers & Adapters * Media Card Readers & Adapters * Drive Adapters and Drive Converters * Drive Adapters and Drive Converters * Drive Mounting Brackets & Accessories * Drive Mounting Brackets & Accessories * Add-on Cards & Peripherals ADD-ON CARDS & PERIPHERALS * Serial Cards & Adapters * Serial Cards & Adapters * Parallel Cards & Adapters * Parallel Cards & Adapters * Hard Drive Controller Cards * Hard Drive Controller Cards * FireWire Cards * FireWire Cards * USB 3.0 Cards * USB 3.0 Cards * USB 2.0 Cards, Extenders * USB 2.0 Cards, Extenders * Sound Cards & Adapters * Sound Cards & Adapters * Slot Conversion & Slot Extension * Slot Conversion & Slot Extension * Networking IO Products NETWORKING IO PRODUCTS * SFPs * SFPs * USB and Thunderbolt Network Adapters * USB and Thunderbolt Network Adapters * Media Converters & Extenders * Media Converters & Extenders * Network Adapter Cards * Network Adapter Cards * Wireless Network Adapters * Wireless Network Adapters * Ethernet Switches * Ethernet Switches * Network Print Servers * Network Print Servers * USB & PS/2 Devices * USB & PS/2 Devices * Bluetooth & Telecom Adapters * Bluetooth & Telecom Adapters * Serial Over IP (Cat5/6) Extenders * Serial Over IP (Cat5/6) Extenders * Computer Parts COMPUTER PARTS * Power Adapters * Power Adapters * Computer Fans & Coolers * Computer Fans & Coolers * System Build and Computer Repair Parts * System Build and Computer Repair Parts * Laptop Locks * Laptop Locks * * Browse By Application BROWSE BY APPLICATION * Laptop Accessories * Laptop Accessories * KVM * KVM * Hard Drive Docks and Duplicators * Hard Drive Docks and Duplicators * Audio * Audio * Power * Power * Apple® Connectivity * Apple® Connectivity * Tools, Testers, & Repair * Tools, Testers, & Repair * Digital Signage * Digital Signage * Work from home: Home Office Workstations * Work from home: Home Office Workstations * Browse By Technology BROWSE BY TECHNOLOGY * Gigabit Ethernet Products * Gigabit Ethernet Products * DisplayPort * DisplayPort * Mini DisplayPort / Thunderbolt * Mini DisplayPort / Thunderbolt * PCI Express Cards * PCI Express Cards * USB * USB * VGA * VGA * HDMI * HDMI * DVI * DVI * Fiber Optic * Fiber Optic * Serial * Serial * Parallel * Parallel * Ethernet * Ethernet * FireWire * FireWire * SATA, SAS, and IDE * SATA, SAS, and IDE * Support Live Chat (opens in new window) 1 800 265 1844 CONTACT * Contact Us * Email Us * Live Chat (opens in new window) * Return a Product * IT Pro Community INFORMATION * Support FAQs * Connection Wizard * Tools & Resources QUICK LINKS Find Support Find Drivers Knowledge Base Access Remote Support Volume Quote Request * Who We Are * IT Pro Performance About Us Our Values Careers Newsroom Blog * Learn Solutions Choose the Right Laptop Docking Station IT Physical Security and Privacy Protection Mobile Workforce Connectivity Solutions Network and Server Administrator Tips and Tricks Performance Accessories for UHD Display Environments Multi-Monitor Connectivity Issues Product Finder Grids and Tools Rack Finder Grid Laptop Docks Finder Grid Multiport Adapter Grid UHD Cable Finder Grid SFP Finder Grid ConXit Connection Finder Tool Videos Webinars More Tools And Resources Knowledge Base * Knowledge Base * Live Chat (opens in new window) * 1 800 265 1844 * Home * Display & Video Adapters * USB-A Display Adapters * USB32VGAES Installation/setup guide with video is available in our IT Pro Community Technical Specifications Drivers & Downloads Learn why IT Pros trust StarTech.com for performance connectivity accessories. USB 3.0 TO VGA ADAPTER - SLIM DESIGN - 1920X1200 USB 3.0 EXTERNAL VIDEO & GRAPHICS CARD | MULTI-MONITOR | USB-POWERED | SUPPORTS WINDOWS® Product ID: USB32VGAES No rating value average rating value is 0.0 of 5. Read 0 Reviews Same page link. (0) Write a review * Slim lightweight design * Ultra-portable * SuperSpeed USB 3.0 (5 Gbps) * Supports High-Definition video resolutions up to 1920x1200/1080p * USB-powered - No external power adapter required * Supports Mirrored, Extended or Primary display configurations * Supports display rotation View Less -------------------------------------------------------------------------------- Buy from Reseller or Distributor or Add to cart Your price $68.99 USD In stock USA: 3,232 | CAN: 91 Volume order: Request a quote Reseller pricing: Create an Account USB 3.0 to VGA Adapter - Slim Design - 1920x1200 Product ID: USB32VGAES * Overview * Technical Specifications * Accessories * Drivers & Downloads * Product Support * Overview * Technical Specifications * Accessories * Drivers & Downloads * Product Support * Description * Applications * Benefits * Partner Numbers The USB32VGAES Slim USB 3.0 to VGA Adapter turns a USB 3.0 port into a VGA output port with 1920x1200/1080p video support. The adapter minimizes clutter with a slim design that seamlessly blends with your video cable - an ideal space-saving solution for multi-monitor applications on Ultrabook™, laptop, or desktop computers. Functioning as an external graphics card, this USB to VGA adapter provides a convenient way to add multi-monitor capability to a USB 3.0-enabled desktop or laptop computer (optimal performance from USB 3.0, backward compatible with USB 2.0). To save space while travelling, this ultra-portable USB to VGA adapter features a lightweight, small footprint design that fits easily in a laptop carrying bag. Leveraging the high-bandwidth (5 Gbps) SuperSpeed USB 3.0 interface, the adapter delivers smooth, high-definition content to your VGA display/projector. The adapter can be used to mirror your primary desktop, showing the same image on each display, or to extend your desktop to double your workspace and increase your productivity. The USB32VGAES is backed by a StarTech.com 3-year warranty and free lifetime technical support. Recommended System Requirements: CPU: Quad Core 2.4GHz or Higher (i5 recommended) RAM: 4GB or higher USB 3.0 port (Backwards compatible with USB 2.0) -------------------------------------------------------------------------------- APPLICATIONS * Run multiple applications on different screens - check your email on one display and search the web on the other * Have reference material on one display and a working document copy on the other * Add multi-monitor capability to a single computer, to create engaging multimedia presentations * Use the adapter to connect your PC to your VGA-equipped projector or display for viewing family pictures and movies * View large or multiple spreadsheets across several displays * Add a secondary VGA display with full HD capability -------------------------------------------------------------------------------- THE STARTECH.COM ADVANTAGE * Minimizes clutter, with a slim design that blends seamlessly with your video cable * Ensures smooth, High-Definition video content, using a high bandwidth USB 3.0 connection * Ideal for travel with an ultra-portable small footprint and lightweight design -------------------------------------------------------------------------------- PARTNER NUMBERS A.B. Distributing, Inc.STAR-USB32VGAES ASI146726 D&HUSB32VGAES INTCOMEX Latin AmericaAB120GEN09 Ingram Micro USATW6115 TD SYNNEXSTA-USB32VGAES UPC065030854870 * Compatibility * Specifications * Compliance & Certifications COMPATIBILITY * * * * Windows® 11 Windows® 10 (32/64) Windows 8 / 8.1 (32/64) Windows 7(32/64) Windows Vista (32/64) Windows XP (32/64) -------------------------------------------------------------------------------- SPECIFICATIONS Warranty Information Warranty 3 Years -------------------------------------------------------------------------------- Connector(s) Connector A 1 - USB Type-A (9 pin, 5 Gbps) Connector B 1 - VGA (15 pin, High Density D-Sub) -------------------------------------------------------------------------------- Environmental Operating Temperature 0°C to 50°C (32°F to 122°F) Storage Temperature -10°C to 75°C (14°F to 167°F) Humidity < 85% non-condensing -------------------------------------------------------------------------------- Hardware AV Input USB 3.2 Gen 1 (5Gbps) AV Output VGA Ports 1 USB Pass-Through No Memory 16MB Chipset ID Trigger - T5-302 -------------------------------------------------------------------------------- Packaging Information Package Height 1.3 in [3.2 cm] Package Length 5.9 in [15.1 cm] Shipping (Package) Weight 5.2 oz [148.0 g] Package Width 6.7 in [17.1 cm] Package Quantity 1 -------------------------------------------------------------------------------- Performance Maximum Analog Resolutions 1920x1200/1080p Supported Resolutions Widescreen(16/32 bit): 1920x1200, 1920x1080, 1680x1050, 1600x900, 1440x900, 1360x768, 1280x800, 1280x768, 1280x720 Standard(16/32 bit): 1600x1200, 1400x1050, 1280x1024, 1280x960, 1152x864, 1024x768, 800x600 Wide Screen Supported Yes -------------------------------------------------------------------------------- Physical Characteristics Weight of Product 0.9 oz [25.0 g] Color Black Material Plastic Cable Length 2.4 in [62 mm] Product Length 7.5 in [19.0 cm] Product Width 1.0 in [2.5 cm] Product Height 0.5 in [1.2 cm] -------------------------------------------------------------------------------- Power Power Source USB-Powered -------------------------------------------------------------------------------- Software OS Compatibility Windows® 11 Windows® 10 (32/64) Windows 8 / 8.1 (32/64) Windows 7(32/64) Windows Vista (32/64) Windows XP (32/64) Microsoft WHQL Certified Yes -------------------------------------------------------------------------------- Special Notes / Requirements System and Cable Requirements System Processor: Quad Core 2.4GHz (i5 recommended) System Memory: 4GB Note Connect a maximum of five USB video adapters on a single computer. Support for multiple adapters will vary depending upon your system resources This USB video adapter is not intended for graphical intensive applications, such as gaming -------------------------------------------------------------------------------- What's in the Box Included in Package 1 - Slim USB 3.0 Video Adapter 1 - Driver CD 1 - Instruction Manual -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- COMPLIANCE & CERTIFICATIONS View downloadable documentation * * * * * * ACCESSORIES MXT101MMHQ 6 FT COAX HIGH RESOLUTION MONITOR VGA VIDEO CABLE - HD15 TO HD15 M/M Connect your VGA monitor with the highest quality connection available Your price $14.99 USD In stock USA: 4,884 | CAN: 462 Add to cart MXT101MMHQ3 3 FT COAX HIGH RESOLUTION MONITOR VGA CABLE - HD15 M/M Connect your VGA monitor with the highest quality connection available Your price $10.99 USD In stock USA: 1,032 | CAN: 9 Add to cart MXT101MMHQ10 10 FT COAX HIGH RESOLUTION VGA MONITOR CABLE HD15 M/M Connect your VGA monitor with the highest quality connection available Your price $18.99 USD In stock USA: 4,567 | CAN: 70 Add to cart MXT101MMHQ1 1 FT COAX HIGH RESOLUTION MONITOR VGA VIDEO CABLE - HD15 TO HD15 M/M Connect your VGA monitor with the highest quality connection available Your price $9.99 USD In stock USA: 1,956 | CAN: 128 Add to cart MXT101MMHQ20 20 FT COAX HIGH RESOLUTION MONITOR VGA CABLE HD15 M/M Connect your VGA monitor with the highest quality connection available Your price $20.99 USD In stock USA: 218 | CAN: 174 Add to cart MXT101MMHQ25 25 FT COAX HIGH RESOLUTION MONITOR VGA CABLE - HD15 M/M Connect your VGA monitor with the highest quality connection available Your price $20.99 USD In stock USA: 515 | CAN: 33 Add to cart MXT101MMHQ30 30 FT COAX HIGH RESOLUTION MONITOR VGA CABLE - HD15 M/M Connect your VGA monitor with the highest quality connection available Your price $23.99 USD In stock USA: 596 | CAN: 49 Add to cart 1010255075100results per page 1 - 7 of 7 results DRIVERS & DOWNLOADS Manual(s): quick_start_gude_[trigger]_usb_display_adapter.pdf Version: Language:EN full_product_manual_[trigger]_usb32vgaes.pdf Version: Language:EN -------------------------------------------------------------------------------- Driver(s): [trigger] usb display adapter.zip Version: 23.01.0130.3679 Language:EN windows_release_notes.txt Version: Language:EN -------------------------------------------------------------------------------- Datasheet usb32vgaes_Datasheet.pdf Version:Datasheet Language:EN -------------------------------------------------------------------------------- TALK TO AN ADVISOR We are always ready to assist you with any questions you may have. Live Chat (opens in new window) * FAQs * Compliance and safety PRODUCT SUPPORT FREQUENTLY ASKED QUESTIONS INSTALLATION How do I install my USB video adapter in Windows 7 / 8 / 10 / 11? (.exe method) Play video Note: Do not physically connect the USB video adapter to your computer until you are instructed to (Step 5). Prior to installing this device, please ensure that your operating system is up to date (for example, you have installed the most recent service pack). To install the driver: 1. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging. Note: Windows will typically save the files to the Downloads folder that is associated with your user account (for example, C:\Users\your_name\Downloads). 2. Once the download is complete, right-click the zip folder that you downloaded, select Extract All, and follow the on-screen instructions. 3. In the list of extracted files, right-click the Setup.exe file and select Run as Administrator. Note: If the Run as Administrator option is not available, you might be attempting to run the installer from within the zipped file. Extract the files using the instructions in Step 2. 4. Follow the on-screen prompts to install the device drivers and restart the computer when prompted. 5. Once Windows has restarted, connect the USB video adapter to your computer. 6. Your computer will automatically complete the driver installation and your device should be ready to use. Note: Installation may take several seconds to complete. During the installation your display might flicker; this is normal. Once the installation has completed you will see your Windows desktop extended to the additional monitor. opens in new window How do I install my USB video adapter in Windows XP? (.exe method) Note: Do not physically connect the USB video adapter to your computer until you are instructed to (Step 5). Prior to installing this device, ensure that your operating system is up to date (for example, you have installed the most recent service pack). To install the driver: 1. Download the latest drivers from the StarTech.com website (http://www.startech.com/Support). You can find the part number and product ID on the product’s packaging. Note: Windows will typically save the files to the Downloads folder that is associated with your user account (for example, C:\Documents and Settings\your_name\My Documents\Downloads). 2. Once the download is complete, right-click the zip folder that you downloaded, select Extract All, and follow the on-screen instructions. 3. In the list of extracted files, double-click the Setup.exe file. 4. Follow the on-screen prompts to install the device drivers and restart the computer when prompted. 5. Once Windows has restarted, connect the USB video adapter to your computer. 6. Your computer will automatically complete the driver installation and your device should be ready to use. Note: Installation may take several seconds to complete. During the installation your display might flicker; this is normal. Once the installation has completed you will see your Windows desktop extended to the additional monitor. opens in new window How do I uninstall the StarTech.com USB video adapter from my computer? Note: Physically disconnect your USB Video Adapter from the computer before completing the steps below. Windows 11 / 10 / 8 1. On your keyboard, press the Windows Key + X. 2. Click Control Panel. 3. Click Programs and Features. 4. Click Uninstall a program to display a list of all installed software on your computer. 5. Locate and select the USB Display Device (Trigger Family) software. 6. Click Uninstall at the top of your screen to begin the removal process and restart your computer when prompted. Windows 7 / Vista 1. Click Start. 2. Click Control Panel. 3. Click Programs and Features. 4. Click Uninstall a program to display a list of all installed software on your computer. 5. Locate and select the USB Display Device (Trigger Family) software. 6. Click Uninstall at the top of your screen to begin the removal process and restart your computer when prompted. Windows XP 1. Click Start. 2. Click Control Panel. 3. Click Add/Remove Programs to display a list of all installed software on your computer. 4. Locate and select the USB Display Device (Trigger Family) software. 5. Click Remove to begin the removal process and restart your computer when prompted. opens in new window TROUBLESHOOTING There is no video signal shown on the display. How do I fix this? 1. Our driver may not be installed or is out of date. Install the latest driver from StarTech.com’s website. 2. The primary display adapter for the computer has an outdated or basic driver installed. Update the video driver using the manufacturer’s support site. 3. The product requires an existing video controller (onboard or discrete) from Intel, AMD, or NVIDIA. The video controller must have a WDDM (Windows Display Driver Model), compatible driver. Most video controllers from 2008 or newer will meet this requirement. 4. An incompatible operating system is being used (i.e., MCT based adapter and macOS). If using a Mac, we recommend exchanging the product for a DisplayLink based version. 5. The display connected to the StarTech.com adapter is set to the wrong video input. Use the display’s on-screen display menu to select the correct input. 6. The following only applies to computers running Windows 8.1 or older operating systems. USB video adapters and some USB docking stations use different chipsets (ex. DisplayLink/Synaptics, MCT, Fresco, Silicon Motion). They will not work together on the same computer. If you are running into problems trying to use multiple USB video products, please check our Tech Specs to determine which chipset each product uses. If they do not match, then they will not work together. opens in new window The video signal is not clear or a portion is cut off. How do I fix this? 1. If using a display with VGA input, use the On-Screen Display menu to perform an auto-adjust of the image. 2. Adjust the resolution to be the exact resolution and refresh rate recommended by the display manufacturer. opens in new window I’m not able to install the driver. How do I fix this? Your user account may require administrator privileges to install the driver. If the computer is managed by the IT department or service provider, they may need to be contacted to help with this step. opens in new window Why can't I playback Netflix or other HDCP content with my USB video adapter? Playback of HDCP content is not supported. Content from Netflix, Amazon Prime Video, Disney+, iTunes, Hulu, etc. may not work on USB-connected displays. We recommend using these apps on displays connected to your video card or motherboard. If using a laptop, use the integrated display, or the video ports built-in to the laptop. opens in new window Audio is not working. How do I fix this? Ensure the Sound Playback device in Windows (or Output device in macOS) has been set to be our USB audio device. opens in new window Everything is hooked up but nothing is working. What should I do? (Windows) Play video When you troubleshoot issues with a USB video adapter, there are some quick tests that you can complete to rule out potential problems. You can test to make sure that the following components are working correctly and are not the source of the issue: * Video cables * Video source * Video destination * USB video adapter To test your setup components, try the following: * Use the video cables, video source, video destination, and USB video adapter in another setup to see if the problem is with the components or the setup. * Use a different video cable, video source, video destination, and USB video adapter in your setup to see if the problem persists. Ideally, you should test a component that you know works in another setup. When you test your cables, it is recommended that you do the following: * Test each cable individually. * Use short cables when you are testing. When you test the video cables, video source, video destination, and USB video adapter, it is recommended that you do the following: * Check Device Manager under Display adapters, Universal Serial Bus controllers, or USB Display adapters. To do this, press the Windows key + R, type devmgmt.msc, and press Enter to open Device Manager. * If you do not see the USB video adapter in Device Manager, refer to the following FAQ: https://www.startech.com/en-us/faq/usb-cannot-detect-windows. * If the device is listed with an error, reinstall the drivers following the instructions on the website. * Check to see if your video card drivers are current. You can check what video card you have in Device Manager under Display adapters. It is recommended that you go directly to the video card manufacturer's website to check for the latest drivers. * Check to see if the monitor is being detected by Windows. To check to see if Windows is detecting the monitor using a computer that is running a version of Windows XP, do the following: * Right-click on the desktop and click Properties. * Click the Settings tab. * If you see Drag the monitor icons to match the physical arrangement of your monitors, it means that Windows is detecting more than a single monitor. You can click the drop-down menu under Display to see which monitors are detected. This option is not available if Windows only detects a single monitor. To check to see if Windows is detecting the monitor using a computer that is running a version of Windows Vista, Windows 7, or Windows 8, do the following: * Right-click on the desktop and click Screen Resolution. * You can click the drop-down menu under Display to see which monitors are detected. opens in new window Some graphics are not rendered correctly on the USB connected display when using Microsoft Office applications or web browsers. How do I fix this? Play video If hardware acceleration is enabled on any of your software applications, it can result in poor resource management and limit the performance of your video device. If you experience this problem, you should disable hardware acceleration in the program(s) that were impacted. To disable hardware acceleration in common applications and operating systems, complete one of the following series of steps, depending on what software application(s) or operating system that you are running. Chromium-Based Microsoft Edge: 1. Click the Options icon (it has three dots on it). 2. Click Settings. 3. Click System. 4. Uncheck Use hardware acceleration when available. Internet Explorer 9 and later Note: Earlier versions of Internet Explorer do not use hardware acceleration. 1. Click the Start button. 2. Open Control Panel. 3. Click Network and Internet. 4. Click Internet Options. 5. Click the Advanced tab. 6. Browse to the Accelerated graphics screen. 7. Select the Use software rendering instead of GPU rendering check box. 8. Click Apply. 9. Restart your computer. Mozilla Firefox 1. Open Firefox. 2. Press the Alt key. 3. Click Tools and Options. 4. Click the Advanced icon. 5. Click the General tab. 6. Under Browsing, clear the Use hardware acceleration when available check box. 7. Click the OK button. 8. Restart your web browser. Google Chrome 1. Open Google Chrome. 2. Click the Options icon (it has three horizontal lines on it). 3. Click Settings. 4. Click Show advanced settings. 5. Scroll to the bottom of the screen and clear the Use hardware acceleration when available check box. 6. Restart your web browser. Microsoft Office 2013 / 2010 1. Open any program in Microsoft Office (for example, Microsoft Word). 2. Click the File tab. 3. In the menu on the left side of the screen, click Options. 4. Click Advanced. 5. Under Display, select the Disable hardware graphics acceleration check box. 6. Close and restart all of the Microsoft Office programs that you had open. Windows 10 / 8 1. Press the Windows key +X. 2. Click Control Panel. 3. Click Personalization. 4. Select a high-contrast theme. Windows 7 / Vista 1. Click the Start button. 2. Click Control Panel. 3. Click Personalization. 4. Select a non-Aero theme. Ideally, you should select a basic and high-contrast theme. Windows XP 1. Click the Start button. 2. Open the Control Panel. 3. Select Display. 4. Click the Settings tab. 5. Click Advanced. 6. Click the Troubleshooting tab. 7. Move the Hardware Acceleration slider to None. 8. Restart your computer. opens in new window Why do I lose my additional monitor(s) when my computer wakes up from sleep mode in Windows? If the display connected through your USB display adapter does not wake up after your computer has been in extended hibernation, it is likely that Windows has automatically turned off the USB Root hub to save power. The steps below outline how to configure the USB root hub to stay on during hibernation, to prevent this from happening. Windows 8 / 10 1. On your keyboard, press the Windows key + X and select Control Panel. 2. Click Hardware and Sound, then click Power Options. 3. Click Change plan settings for the plan you want to change. 4. Click Change advanced power settings. 5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled. 6. Click OK to apply the setting. Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection. Windows 7 / Vista 1. Click the Start button and select Control Panel. 2. Click Hardware and Sound, then click Power Options. 3. Click Change plan settings for the plan you want to change. 4. Click Change advanced power settings. 5. Click the plus sign (+) next to “USB settings” and “USB selective suspend setting” to expand the options and change the setting to Disabled. 6. Click OK to apply the setting. Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection. Windows XP 1. On your desktop, right-click the My Computer icon and select Properties. 2. Click the Device Manager tab. 3. Expand Universal Serial Bus controllers by clicking the arrow to the left of it. 4. Right-click the first USB Root Hub device and select Properties. 5. Click the Power Management tab. 6. Clear the box next to Allow the computer to turn off this device to save power. 7. Click OK to apply the setting. 8. Repeat steps 4-7 for any remaining devices in the Universal Serial Bus Controllers section with “Root Hub” in the name. Note: You may need to disconnect and re-connect your USB display adapter after applying these settings to re-establish the connection. opens in new window Why does one of my connected displays turn off when my USB video adapter is connected? While the purpose of our USB Video Adapters are to add an additional video output to your laptop or desktop computer, these adapters still require some resources from your internal video card. On a small number of video cards, adding a USB Video Adapter can exceed the limit of available resources, causing one of the connected displays to turn off. As a possible workaround for this issue, we recommend using a more powerful USB Video Adapter that has a higher amount of integrated RAM, such as our USB32VGAPRO (512MB), USB32DVIPRO (512MB), or USB32HDDVII (1GB). opens in new window Will my touchscreen / all-in-one computer work with a USB Video Adapter? Touchscreen Monitors A mixture of touchscreen and non-touchscreen displays can cause a conflict with your internal video card. Because of this limitation, touchscreen functions may be disabled when the USB Video Adapter is connected, or the USB Video Adapter may not work at all. Contact the manufacturer of your system to confirm whether your specific model can support a secondary display or not. All-in-One Computers Many all-in-one computer systems limit the number of possible monitors to one. This is a limitation in how all-in-one computers are typically manufactured, so adding an external display may not be possible regardless of which USB video adapter is used. Contact the manufacturer of your system to confirm whether your specific model can support a secondary display or not. opens in new window Why am I experiencing issues with remote desktop software and USB video adapters? When you use remote desktop software to access a computer with a USB video adapter, keep the following things in mind: * Not all remote desktop software supports multiple monitors. * Not all remote desktop software supports monitors that use USB video adapters. * If the primary monitor is a monitor that uses a USB video adapter, you might run into problems. If you do, try to continue to log in as the display might come back once you log in. opens in new window How to Arrange Windows Monitors to Fix Mouse Issues In order for your mouse to move properly between your monitors you must rearrange your monitors in Windows to match the physical location of your monitors on your desk. To do so, complete the following based on your operating system: Windows 11 1. Click on the Windows Icon in the Taskbar (or the Windows key on the keyboard) and search for Display Settings. 2. Click on Multiple Displays. 3. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions. 4. Click and drag the monitor icons to best match your physical setup. 5. Click Apply to confirm the changes and close the window. Windows 10 and Windows 8 1. On your keyboard, press the Windows key + X and select Control Panel. 2. Click Appearance and Personalization, then click Display. 3. Click the Resolution or Adjust Resolution option from the left column, which will display your monitors as numbered icons. 4. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions. 5. Click and drag the monitor icons to best match your physical setup. 6. Click OK to apply the changes and close the window. Windows 7 and Windows Vista 1. Click the Start button and select Control Panel. 2. Click Appearance and Personalization, then click Display. 3. Click the Resolution or Adjust Resolution option from the left column, which will display your monitors as numbered icons. 4. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions. 5. Click and drag the monitor icons to best match your physical setup. 6. Click OK to apply the changes and close the window. Windows XP 1. Click the Start button and select Control Panel. 2. Double-click Display. 3. Click the Settings tab, which will display your monitors as numbered icons. 4. Click Identify to display the numbers on each connected monitor, showing how the operating system has assigned their positions. 5. Click and drag the monitor icons to best match your physical setup. 6. Click OK to apply the changes and close the window. To mirror the image from your primary monitor instead of extending your desktop, refer to the following FAQ: http://www.startech.com/faq/Windows_Mirroring_Monitors opens in new window Why does my mouse pointer disappear on the secondary monitor using my StarTech.com USB video adapter? If Display pointer trails or Enhance pointer precision is enabled in your mouse settings, it can cause visibility issues with your mouse pointer on the display attached to the USB video adapter. To resolve the issue, you can disable Display pointer trails and Enhance pointer precision, by following the steps below: Windows 10 / 8 1. On your keyboard, hold down the Windows Key and press X. 2. Click Control Panel. 3. Click Hardware and Sound. 4. Click Mouse located under Devices and Printers. 5. Click the Pointer Options tab. 6. Remove the check box from the Display pointer trails box. 7. Remove the check from the Enhance pointer precision box. 8. Click the Apply button. Windows 7 / Vista 1. Click Start. 2. Click Control Panel. 3. Click Hardware and Sound. 4. Click Mouse located under Devices and Printers. 5. Click the Pointer Options tab. 6. Remove the check from the Display pointer trails box. 7. Remove the check from the Enhance pointer precision box. 8. Click the Apply button. Windows XP 1. Click Start. 2. Click Control Panel. Note: If your control panel is set to category view select Switch to Classic View 3. Click Mouse. 4. Click the Pointer Options tab. 5. Under visibility, remove the check box from Display pointer trails. If this has not resolved your issue, refer to the following FAQ: https://www.startech.com/faq/usb-video-adapters-hardware-acceleration. opens in new window HOW TO How do I configure additional displays in Windows? WINDOWS 11 To configure displays in Windows 11, complete the following: 1. Press the Windows + I (capital letter i) keys together to open Settings 2. Click 'System' > 'Display' 3. Click 'Duplicate these displays' and choose 'Extend these displays' (if needed). 4. Click ‘Identify’ to determine the number assigned to each display. 5. Drag and drop each display accordingly to the physical layout on your desk. 6. Click the Apply button. WINDOWS 10 To configure displays on Windows 10, complete the following: 1. Press the Windows + I (capital letter i) keys together. 2. Click 'System' > 'Display' 3. Under the ‘Multiple displays’ section, select ‘Extend Desktop To This Display.’ 4. Click ‘Identify’ to determine the number assigned to each display. 5. Drag and drop each display accordingly to the physical layout on your desk. 6. Click the Apply button. opens in new window How do I confirm that Windows detects my USB device? To confirm that Windows detects your USB device, complete the following: 1. Press the Windows key+R, type devmgmt.msc, and press Enter. 2. In Device Manager, under the appropriate heading, confirm that your expansion card is listed and that there isn't an exclamation mark next to it. For example, a USB controller card would be under Universal Serial Bus controllers. Your USB device is listed according to the name of the chipset. To determine the name of the chipset of your USB device, navigate to www.StarTech.com and look on the Technical Specifications tab for your product. opens in new window How to Mirror Displays on Windows Windows 10 / 8 1. On your keyboard, press the Windows Key + X and select Control Panel. 2. Click Appearance and Personalization, then click Display. 3. Click the Resolution or Adjust Resolution option from the left column. 4. Expand the drop-down menu next to “Multiple displays” and select Duplicate these Displays. 5. Click OK to apply the changes and close the window. Windows 7 / Vista 1. Click the Start button and select Control Panel. 2. Click Appearance and Personalization, then click Display. 3. Click the Resolution or Adjust Resolution option from the left column. 4. Expand the drop-down menu next to “Multiple displays” and select Duplicate these Displays. 5. Click OK to apply the changes and close the window. Windows XP 1. Click the Start button and select Control Panel. 2. Double-click Display. 3. Click the Settings tab. 4. Un-check the box beside Extend my Windows desktop onto this monitor. 5. Click OK to apply the changes and close the window. opens in new window BEFORE YOU BUY Will a USB video adapter work if I don't have a video card or onboard video in my computer? No, this product requires a video card or onboard video to already be present in the computer. Please also make sure that the latest video driver is installed for the existing video controller. opens in new window VIDEO What is the difference between mirroring, spanning, and extending monitors? Mirroring monitors means that you see the same thing on multiple monitors. Spanning monitors means that your computer interprets all of the monitors that are spanning as one giant monitor. You can see different things on each monitor, and your desktop, taskbar, Start menu, and background are stretched across the monitors. Extending monitors means that your computer interprets the monitors that you are extending as separate devices. You can see different things on each monitor, and your desktop background is displayed on each monitor. In general, video splitters can only be used to mirror monitors. If you want to extend your desktop across monitors, you need to make a separate video connection for each monitor that you are attaching. If you want to attach more monitors than your computer has video ports for, you can read about USB Video Adapters here: www.startech.com/AV/USB-Video-Adapters/. If you are using a video card with a DisplayPort connection that supports DisplayPort 1.2 you can use MST hubs from StarTech.com to extend your desktop to each monitor. opens in new window -------------------------------------------------------------------------------- COMPLIANCE AND SAFETY COMPLIANCE LETTERS RoHS & REACH Certificate of Compliance Language:EN -------------------------------------------------------------------------------- Waste Electrical and Electronic Equipment Directive (WEEE) Language:EN -------------------------------------------------------------------------------- Country of Origin (COO) Language:EN -------------------------------------------------------------------------------- Declaration of Conformity (DOC) Language:EN -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- SAFETY MEASURES * If product has an exposed circuit board, do not touch the product under power. * If Class 1 Laser Product. Laser radiation is present when the system is open. * Wiring terminations should not be made with the product and/or electric lines under power. * Product installation and/or mounting should be completed by a certified professional as per the local safety and building code guidelines. * Cables (including power and charging cables) should be placed and routed to avoid creating electric, tripping or safety hazards. TALK TO AN ADVISOR We are always ready to assist you with any questions you may have. Live Chat (opens in new window) *Product appearance and specifications are subject to change without notice. CUSTOMER QUESTIONS & ANSWERS CUSTOMER REVIEWS NEED A LITTLE HELP GETTING STARTED? Check out our review guidelines YOU MIGHT ALSO LIKE USB32VGAPRO USB 3.0 to VGA Adapter - 1920x1200 USB2VGAPRO2 USB to VGA Adapter - 1920x1200 USB2VGAE2 USB to VGA Adapter - 1440x900 USB2VGAE3 USB to VGA Adapter - 1920x1200 USB32VGAV USB 3.0 to VGA Adapter - On-Board Driver Installation - 1920x1200 Close Wait... Back to top * Become a Partner * Where to Buy * Quick Buy * Connection Wizard StarTech.com * Newsroom * Contact * About Us * Careers * Blog Customer Support * Knowledge Base * Drivers and Downloads * Support FAQs * Support * Warranty Policy * Shipping Connect * * * * StarTech.com Ltd. 4490 South Hamilton Rd Groveport, Ohio 43125 U.S.A. Toll Free: 1 800 265 1844 Fax: 1 (519) 455 9425 Email newsletter Subscribe to receive news on the latest products, tech and promotions. Subscribe now * Site Feedback * Terms * Privacy * Product Sitemap * Cookie Preferences © 1985-2023, StarTech.com - All rights reserved. mgctlbxN$MZP mgctlbxV$5.3.7 mgctlbxL$C * 10 * 25 * 50 * 75 * 100 No data found. × Notice We use cookies or similar technologies for strictly necessary activities (to make our site work) and for measurement (to analyze site usage). By clicking “Accept” you consent to our website’s use of these cookies. Please click below if you would like to customize your preferences or visit our Cookie Policy for more information. Press again to continue 0/2 Learn more and customize RejectAccept