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 * Consulting
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✕
We Work With Ambitious Companies To Discover and Launch New Smart Systems
Businesses
Navigate Emerging Technologies and Develop New Growth Strategies



SMART SYSTEMS
REDUX

SMART SYSTEMS EVOLUTION
& OUR TEN-YEAR VISION

THE DEATH OF
CORPORATE DEVELOPMENT

GROWTH STRATEGY IN THE
AGE OF SMART SYSTEMS

CREATING VERSUS
DESTROYING VALUE

CORE TECHNOLOGIES THAT
INFORM SMART SYSTEMS

> “Harbor Research coined the term “Smart Systems” to describe the emergence of
> a new generation of complex adaptive systems that are trying to break away
> from traditional computing and telecom paradigms. As the cyber-physical world
> continues to dovetail with IoT, machine learning and artificial intelligence,
> Smart Systems will enable unimagined capabilities for both the B2B and B2C
> worlds.”

– Glen Allmendinger, Founder & President, Harbor Research





SMART SYSTEMS ARE RESHAPING
MARKETS & INDUSTRIES



Smart Systems are disrupting a wide range of domains driving new growth
opportunities and creating a foundation for reinventing solutions, companies,
markets and industries. Where will your organization gain the most from new
innovations and business models?



ENABLEMENT & CONNECTIVITY

The “center of gravity” in the Enterprise will increasingly be driven by new
sensing devices, edge computing capabilities and distributed intelligence.
Higher bandwidth and reliable connectivity are key to many new business models.
Embedded systems and connectivity technologies are enabling new
innovations. Read more…

NETWORK SERVICES

A new generation of high-performance network technologies—5G, time sensitive and
new sensor networks—are unleashing an age of pervasive connectivity that is
fostering entirely new modes of customer interaction and services. Realizing
this potential will require new ecosystems and business models.  Read more…

SOFTWARE TOOLS & PLATFORMS

Containerization is ubiquitous, languages are less important and microservices
are available everywhere. All this changes how software is developed, but it
also creates huge complexity. What new software opportunities are evolving in
the market, what business models align with these growth opportunities, and how
should software players organize their service and solution delivery?  Read
more…

APPLICATION SERVICES

Smart Systems are creating new solution delivery modes that are turning
manufacturers, and in many cases others along the value chain, into a new kind
of application services business. First movers in asset management, security as
a service, customer support innovation and more are locking down lasting
positions in their industries. New data driven application solutions are
disrupting virtually all sectors of the economy.  Read more…

SMART CITIES & INFRASTRUCTURE

New smart city technologies are showing promise in their ability to alleviate
citizen and agency stakeholder pain-points, but the diversity of technologies
and the number of applications and integration dimensions create numerous
hurdles to adoption. While many cities are beginning to modernize, embracing
technologies to improve their essential urban systems and enable more effective
resource utilization is a complex challenge.  Read more…

INDUSTRIAL & RESOURCES

The acceleration of smart systems and digital innovations is causing a
revolution in industrial systems, machinery and resource-driven segments. New
business models, unexpected category dynamics, and disruptive technologies are
challenging long-held beliefs and outdated strategy assumptions. Companies need
to creatively evolve their business models and value delivery schemes to respond
to the ever-changing customer and competitor landscape. Read more…

SMART ENERGY

Traditional power equipment manufacturers are facing new software and renewables
competitors. Energy sector players need to step back and re-imagine solutions
and re-think delivery models. Energy technology companies need to evolve their
strategies to creatively leverage new software and data technologies which are
forever changing the way solutions will be delivered and value is created.  Read
more…

TRANSPORTATION

New mobility technologies are driving significant discontinuities in the
vehicle, mobile equipment and transportation arena. Traditional vehicle
manufacturers as well as construction, agriculture, mining, and material handing
machine suppliers will need to define new mobility business models to leverage
the diverse innovations invading these markets.   Read more…

SMART HOMES & CONSUMERS

The term “smart” implies intelligent, but you wouldn’t know it from today’s
residential and consumer technology arena – a fragmented landscape full of
narrow point-solutions, time-sink gadgetry, entertainment obsessions, and
software/platform incompatibility. The next wave of “Smart Home” innovation
needs to address the adoption barriers for smart interoperable systems.   Read
more…

RETAIL & COMMERCIAL SERVICES

The retail and commercial services sector continues to be a highly competitive,
low-margin environment where disruption has become the new normal. Battered by
new online services, traditional bricks and mortar businesses search to balance
their brands with new services, cross-channel interactions, and the impacts of
digital technologies. Retailing needs to re-think how to design new modes of
interaction with information-rich consumers. Understanding how Smart Services
technologies can enable new customer experiences and achieve back office
efficiencies will be critical.  Read more…

HEALTHCARE

Smarter healthcare equipment and systems are becoming integrated with virtual
digital systems. This allows the data from patient sensors, diagnostic machines
and more to become an integral part of all healthcare information systems.
Developing new ecosystems to create new unimagined capabilities for patient care
and delivery is the first step towards new growth.  Read more…

SMART BUILDINGS

All of the sub-systems in buildings—including power systems, HVAC, lighting,
security, people movers, and more—produce data that has largely gone unharvested
and under leveraged. Identifying and acting on new information-based services
will create extraordinary business advantages for both established and emergent
players.  Understanding how new digital building technologies are creating new
“social” and data relationships between equipment suppliers will be key. Read
more…




SELECTED CLIENTS


Tech Suppliers

OEMs



LEARN HOW WE WORK WITH CLIENTS



HOW WE WORK WITH CLIENTS




EXPLOIT EMERGING
TECHNOLOGIES

WHAT UNREALIZED INNOVATION OPPORTUNITIES ARE AVAILABLE TO LEVERAGE WITH OUR
CUSTOMERS?




VALIDATE GROWTH
OPPORTUNITIES

WHICH VALUE ELEMENTS IN WHICH SEGMENTS WILL GIVE US A SUSTAINABLE ADVANTAGE?




DEFINE GROWTH
STRATEGIES

WHAT STRATEGY AND BUSINESS DESIGN WILL BUILD LONG-TERM SUCCESS?




DESIGN GO-TO-MARKET
ECOSYSTEMS

WHICH PARTNERS, ALLIANCES AND RELATIONSHIPS WILL DRIVE COMPETITIVE
DIFFERENTIATION?




DESIGN NEW SYSTEMS
& SOLUTIONS

HOW CAN WE CREATE NEW AND NOVEL CUSTOMER EXPERIENCES AND BUSINESS MODELS?




DEVELOP NEW
GROWTH VENTURES

HOW CAN WE MOVE BEYOND OUR TRADITIONAL CULTURE TO DRIVE INNOVATION AND GROWTH?





THE BENEFITS OF WORKING WITH US




EXPERTISE



We have a unique perspective on the core technologies, market opportunities,
business characteristics and organizational challenges honed by over thirty
years consulting and analyzing the Smart Systems and IoT arena.


FLEXIBILITY



Our agile teams tailor projects to your specific needs and we carefully align
our team members with the deepest domain expertise to fit your project,
emphasizing senior staff involvement and transparency.


COMMUNITY



Our vast community brings together diverse expertise, including design,
strategy, technology development, human sciences and more to help our clients
push the boundaries of collaboration and build key partnerships.


VALUE



Harbor’s consulting work is designed to minimize the scale, complexity and cost
of projects and—far more importantly—to reduce the time to implement meaningful
actions and drive execution.

LEARN MORE ABOUT HARBOR RESEARCH



SMART SYSTEMS DESIGN CORE PRINCIPLES



CATALYTIC COMBINATIONS OF TECHNOLOGIES DRIVE VALUE



Core technologies are reinforcing and accelerating one another multiplying their
impact. Organizations can deliberately organize creative combinations of
innovation to drive new value.

THINK ABOUT OPPORTUNITIES AS SYSTEMS, NOT PRODUCTS



Innovators like Thomas Edison and Steve Jobs understood product innovation as
well as also the business systems that created entire industries. Organizations
need to look beyond their products and imagine entirely new experiences and
marketplaces.

STRANGE BEDFELLOWS ENABLE CREATIVITY AND INNOVATION



Organizations need to reach beyond their comfort zone to include diverse new
viewpoints – what we like to call “strange bedfellows” – the users, customers
and partners that bring new perspectives to drive creativity.

THE ERA OF FLYING SOLO IS OVER – IT’S ABOUT ECOSYSTEMS NOW



We’re witnessing the end of “command-and-control” partnering strategies. New
Smart Systems solutions are setting the stage for visionary companies to step
into the role of “system orchestrators” to facilitate open collaboration.

CREATIVE CONTENTION DRIVES BUSINESS DESIGN



The technology architecture to realize new customer experiences and the business
architecture that supports it must be mutually supportive. The relationship
between these dimensions drives contention but is fertile ground for innovation.

WE ALL NEED TO THINK AND ACT DIFFERENTLY



Organizations have many rules and policies that are often disconnected – a
triumph of technique over value. Companies need to resist Byzantine processes
that allow good ideas to fade too quickly.

CONTACT US



GET HARBOR INSIGHTS



Sign up to Harbor’s newsletter to receive weekly growth strategy insights,
exclusive event invites and free Smart Systems Growth Strategy downloads.

SUBSCRIBE FOR FREE

THE BUMPY ROAD TO SMART SYSTEMS ADOPTION

Mitigating Smart Systems Adoption Risk with Innovative Business Models such as
Equipment as a Service



Read more


PERVASIVE UNCERTAINTY

Technologies are evolving exponentially. Harbor provides a guide for the changes
to value creation and growth opportunities in 2023 and beyond.



Read more


THE SHIFTING SANDS OF OEM VALUE CREATION

Value and profitability are playing a new game of hide-and-seek. They’re still
there, but not where they used to be. If you keep looking in the […]

Read more




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specializing in Smart Systems.


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