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* BANKNOTE COUNTERS
ULTIMATE BANKNOTE COUNTING AND DETECTION
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* BANKNOTE COUNTERS
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We offer free shipping for all orders with a value of £50 or more.
* 3 YEAR WARRANTY
Safescan products come with a 3-year warranty.
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Our experienced customer service agents are available for all your questions.
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Go to the Safescan Online Shop, call
About Safescan Contact
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* Français
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* English
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Copyright © 2022 Safescan - All Rights Reserved
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* Counterfeit Detectors
* 40H
* 40
* 45
* 50
* 70
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* 35
* Banknote Counters
* 2000
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* Cleaning cards
* Cable 2600
* MicroSD Card
* Coin Counters and Sorters
* 1250
* 1550
* Coin Cups
* Printer Cable
* Money Counting Scales
* 6165
* 6185
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* TP-230
* 4141CC
* 4617CC
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* 4100
* LD-3336
* LD-4141
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* HD-3342
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* HD-5030
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* 5030B
* Clocking in systems
* TimeMoto TM-616
* TimeMoto TM-626
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* TimeMoto TM-828 SC
* TimeMoto TM-838 SC
* TimeMoto TM-818 MC
* TimeMoto PC Plus Software
* TimeMoto Cloud
* TimeMoto RF-100
* TimeMoto RF-110
* TimeMoto RF-150
* TimeMoto FP-150
* TimeMoto Support
* Special Offers For NFSP Members
* MIFARE TIME ATTENDANCE SYSTEMS
* TimeMoto TM-818 SC
* TimeMoto TM-828 SC
* TimeMoto TM-838 SC
* TimeMoto TM-818 MC
* Order
* How to order online
Step 1
Once you’ve found an item you’d like to buy, click the “Add to cart”
button. The selected item will be added to your shopping cart. Click the
“Shopping cart” link at the top right of every page to visit your cart and
adjust amounts or remove items. You can also continue shopping and return
to your cart later.
Step 2
When you’re ready to check out, click “Next” in your shopping cart.
* If you already have a Safescan account, log in with your email address
and password. Your invoice address and other information will be
automatically filled in for you.
* If you don’t have a Safescan account, click on “Proceed to checkout” and
fill in the requested information. (In a later step, you’ll have the
chance to create an account and save this information for next time if
you’d like.)
Step 3
On the next page, select your desired payment method. (See our payment
options page for more information about your choices.) If you plan to pay
by credit card, you’ll be asked to enter your card details here.
Step 4
On the final page, you can review your order one last time and read our
terms and conditions before you confirm your order. When you’re ready,
click “Place your order”.
Step 5
After you’ve placed your order, you will be redirected over a secure
Internet connection to our payment service providers, where you will be
guided through the final steps to complete your order. After your payment
is processed, you will be redirected back to Safescan.com. We will start
processing your order and wil send you an order confirmation email.
* Checking stock
We ship all our products from a central warehouse. To help you plan your
order, we use a set of simple status symbols to indicate an item’s
real-time stock level.
Safescan stock status symbols
Green – The item is in stock and ready to ship! Orders placed before 16:00
CET are shipped the same day.
Orange – The item is currently sold out, but we expect to have it in stock
very soon. You can pre-order the item, and as soon as it arrives at our
warehouse, we’ll ship it to you.
Red – The item is currently sold out and we don’t expect to have it in
stock again soon.
* Creating a Safescan Account
Creating your account
When you place an order with Safescan.com, you have the option to create an
account to store the invoicing and shipping information you’ve just entered
for future orders. In addition to speeding up checkout, an account offers
you the following benefits:
* Order tracking and history
* Downloadable invoices
* Extended product warranty
* Service and support claims filing
* Multiple saved invoicing and delivery addresses
Accessing your account
You can log in to your Safescan account at any time by clicking the “My
account” link at the top of every page. All your account information is
automatically encrypted and sent over a secure connection.
Updating your account information
To update your account information, log in to your Safescan account at any
time.
Account blocked after 3 incorrect login attempts
For your security, your account will be blocked for 30 minutes if the wrong
password is entered three times in a row. To access your account, wait 30
minutes and try again, or use the “Forgot your password?” option to reset
your password.
Forgotten your password?
If you’ve forgotten your password, click here or on the link on the login
screen. Enter your email address and we’ll send you a link you can use to
reset your password.
* After you placed your order
Once you submit your order, we set aside the in-stock items you’ve bought.
If any items are out of stock, we’ll hold your order until they arrive,
then ship all your items together. That way, we make sure you get your
products as quickly as possible.
If it ends up taking longer than expected for an out-of-stock item to
arrive, we’ll contact you and ask you how you’d like to proceed. We can do
one of three things for you:
* Cancel the out-of-stock item and ship the remaining items right away.
* Ship the in-stock items now and send the outstanding item as soon as it
arrives.
* Cancel your entire order.
Canceling an order
If you’d like to a cancel an order that hasn’t shipped yet, please contact
us.
If you’d like to cancel an order that has already shipped, please refuse
delivery at your door. UPS will then return the order to us, at which point
we can cancel it and issue you a refund.
* Payment
* VAT policy
All our prices are listed without VAT. As a Dutch company, Safescan is
obliged to charge a standard VAT rate on all our orders. However, see the
policy for Great Britain and for Northern Ireland below as some different
rules can be applied:
Ordering from the Great Britain (England, Scotland and Wales):
Hardware
When completing your order, please enter a valid GB VAT number in the
required field. Your VAT number will immediately be checked and if it is
valid you can complete your order. As we will deliver your order based on
DDP (Delivered Duty Paid), your order will be charged with local UK VAT at
the standard rate of 20%.
If the delivery address of your company is based in Europe and has a
legitimate VAT number applicable to that delivery address, you may be
exempted from the additional VAT charge.
Software
Please provide us a valid GB VAT number, this way we can invoice you
without VAT. If you can not provide us a valid GB VAT number, you will be
charged with local UK VAT at the standard rate of 20%. If you have
questions on this, please contact us at info@safescan.com
Your VAT number can be invalid if, in the automated VAT checking system,
the provided VAT number does not exist. Something small like a simple typo
could make your VAT number appear as invalid. Please check if you have
entered all the digits correctly.
Other
A VAT number is a unique number that is connected to a specific business
entity. Basically a change of a VAT number means a change of a business
entity. If you create an account on the Safescan website and your purchases
are of a corporate nature, please ensure that you register your account
with your correct VAT number. Subsequent changes are no longer possible as
your account is linked to the VAT number you entered during your
registration. A change in your VAT number is a change in your business
entity, resulting in a change of your account on the Safescan website.
Ordering from Northern Ireland:
All our prices are listed without VAT. As a Dutch company Safescan is
obliged to charge a standard VAT rate on all our orders. However, if your
company is based in Northern Ireland and has a legitimate XI VAT number,
you may be exempted from the additional VAT charge.
When completing your order, please enter a valid XI VAT number in the
required field. Your VAT number will immediately be checked by the VIES
Validation Service. If your VAT number is valid you can complete your order
without being charged the VAT amount.
Your VAT number can be invalid due to the following reasons:
1. The provided VAT number does not exist.
Something small like a simple typo could make your VAT number appear as
invalid. Please check if you have entered all the digits correctly.
2. The provided VAT number is not valid for transactions between different
EU countries.
Some European countries such as Italy and Spain require an extra
registration to activate the VAT number for international transactions
within the EU. Please consult your local authorities to see if your VAT
number is valid for cross-border EU transactions. If your VAT number has to
be activated please wait until the number is processed to complete your
order.
Please make sure to double check your VAT number when placing your order on
the Safescan website. If you require more information about the European
VAT ruling, please visit:
http://ec.europa.eu/taxation_customs/vies/faqvies.do?locale=en
Deliveries to countries outside the EU always incur a 0% VAT rate. In
addition to the copy of your invoice we send you by e-mail, we will add a
copy to your shipment for customs use.
A VAT number is a unique number that is connected to a specific business
entity. Basically a change of a VAT number means a change of a business
entity. If you create an account on the Safescan website and your purchases
are of a corporate nature, please ensure that you register your account
with your correct VAT number. Subsequent changes are no longer possible, as
your account is linked to the VAT number you entered during your
registration. A change in your VAT number is a change in your business
entity, resulting in a change of your account on the Safescan website.
* Payment methods
We offer the following payment methods for your convenience and, unlike
many other shops, never charge any transaction fees.
Credit cards
You can pay for your Safescan order using one of the following credit
cards:
‣ VISA
‣ MasterCard
‣ American Express
We use a secure SSL connection during the checkout process, so your
credit-card details are fully protected. After you enter your information,
we will communicate with your credit-card issuer to process your payment
smoothly and securely.
PayPal
PayPal is the preferred way to pay online in many countries because it’s
safe and fast. PayPal securely stores your credit card and banking
information, enabling you to pay online without entering your sensitive
financial information every time you shop. Using Paypal you can speed
through the checkout process in just a few clicks. PayPal deducts payment
directly from your credit card or bank account, and your payment
information is never shared on the Internet.
Maestro
Maestro lets you pay quickly and securely online. Enter your debit card
number and expiration date and you will be automatically taken to the
bank’s secure website, where you will be asked to verify the amount and pay
using your usual authentication medium.
To use Maestro, the following conditions must be met:
1.Your bank must support the service.
If you aren’t sure, ask your bank. 2.You must have an authentication
medium.
Maestro payments over the Internet are protected by an authentication
medium. Depending on the bank, this may be a card reader, a password, or
something else. Contact your bank if you don’t yet have an authentication
medium. 3.You must have received a SecureCode.
To make payments over the Internet using your Maestro card, you must have a
SecureCode. If you don’t have one, contact your bank.
Cash on delivery (COD)
If you choose to pay by cash on delivery, you will pay when the order is
delivered to your address. A modest surcharge will be added to your order
to cover the carrier’s additional fee.
Advance payment by bank transfer
If you select this payment option, we will ship your order once your
payment has been received in our bank account. The e-mail order
confirmation we send you will contain your order number; please refer to
this number when you make payment, so we can link your payment to the
correct order.
Bank details:
Safescan BV
IBAN: NL93ABNA0423425420
BIC: ABNANL2A
* Payment security using SSL
Your privacy and protection are deeply important to us, and we go to great
lengths to ensure the security of your information on our site. To protect
your information during the ordering process, we use Secure Sockets Layer
(SSL). SSL is the industry standard protocol for establishing a secure
connection between computers on the Internet. The protocol encrypts all
traffic and guarantees message integrity and sender and receiver
authenticity.
There are two ways to confirm that a secure SSL connection has been
established:
* The website’s URL begins with “https://” rather than “http://”.
* You see a visual cue in your browser’s address bar, such as a lock icon
or a green button (varies by browser).
These cues signify that your payment and personal data are protected. You
can click on the lock icon or green button in your browser’s address bar to
view the details of the SSL certificate, including its validity.
Our payment systems also meet the strict security standards of the Payment
Card Industry Data Security Standard (PCI DSS). We meet or exceed the key
PCI DSS requirements:
* We never use vendor-supplied defaults for passwords or other security
parameters.
* We always encrypt cardholder data and sensitive information before it is
transmitted.
* We maintain anti-virus software and firewalls to protect customer data.
* We restrict access to cardholder data to those who have a business need
to know.
* We assign a unique ID to each person with computer access.
* We tightly control physical access to our systems infrastructure.
* We track and monitor all access to network resources and cardholder
data.
* We routinely audit and improve our security systems, applications and
processes.
* Delivery & Returns
* Important order information United Kingdom
Please read the following information about order processing, deliveries
and returns to the United Kingdom.
Order Processing
You can now place orders for all available products on the UK website. If
you have a question about an outstanding order please email your details to
info@safescan.com
Deliveries
We have now resumed shipping parcels for Safescan products from our Central
Warehouse in the Netherlands into the United Kingdom. As a priority, we are
focused on clearing the backlog of orders that has build up during January
as a result of the customs and tax changes caused by the departure of the
UK from the EU. As soon as parcels are despatched, our Central Orderdesk
will notify you of the Tracking ID. Once despatched parcels are generally
being received within 3-5 business days.
Please note that we have also resumed shipments to Northern Ireland and
currently orders to Northern Ireland are seeing a 6 business days transit
time once despatched.
We would like to take this opportunity to thank you, our customers, for
your patience and support during this challenging time for us all.
Returns
The changing regulatory framework between the UK and EU insofar as it
applies to Returns is not yet clear. We are working rapidly with our
financial and customs advisors to ensure that handling of your return is as
rapid and seamless as possible whilst also conforming to the new rules.
While this situation remains unclear, if you are having a problem with your
Safescan device, please contact support@safescan.com and we will do
everything we can to help you resolve your issue without the need to return
it to the Netherlands.
If you notify us that you require a return based on our 14 day money-back
guarantee, and you meet the requirements outlined in our Terms &
Conditions, then please rest assured that, even if there is a shipping
delay, this will not affect your 14 day guarantee.
* Shipping costs
We offer free shipping for all orders with a value of £50 or more. For
orders below £50 standard shipping rates apply. We work hard to keep our
shipping rates as low as possible, without surcharges for delivery to
remote areas. In some countries, shipping and returning of your order is
free of charge. Please see the table of shipping rates ‣ for detailed
information. To ensure the fast, accurate delivery of your order, we use
the reliable services of UPS.
After you place the desired items in your shopping cart, select your
preferred delivery method. The cart will calculate and display your
shipping costs so you can review them before you complete your order. These
costs are also displayed in the confirmation email we send you after you
place an order, and in your online order status.
If you select the Cash on Delivery payment method, we will add a modest
surcharge to your order to cover the carrier’s additional fees. This
surcharge, which is visible in your shopping cart once you select your
payment method, is calculated and displayed separately and is not part of
your shipping costs.
* Delivery times
If we receive payment for your order before 16:00 CET, we will process it
that same day. Provided all items are in stock, you will receive it in 1–3
workdays. Orders placed on weekends and public holidays will be processed
the next working day. During busier periods it is possible that your order
cannot be processed the same day. Your order will be processed and shipped
as soon as possible.
As soon as our warehouse has shipped your order, we will send you a
confirmation email including a unique UPS parcel tracking number. To trace
your package’s status in real time, visit www.ups.com and enter your
tracking number on the left side of the page. UPS delivers between 8:00 and
18:00 Monday to Friday, excluding public holidays.
The average delivery time is 1–3 workdays, depending on the country to
which the order is shipped. Please see our table of delivery times ‣ for
detailed information.
* Incorrect or lost orders
If you receive items you did not order or some of the items you ordered are
missing, please let us know. Write to us at info@safescan.co.uk with the
following information:
* your order number
* the item number(s) of the missing or incorrect product(s)
* digital photos of the shipment, where possible
Our customer service team will contact you as quickly as possible to sort
out your order.
* 14 day money-back guarantee
When you shop on Safescan.com, you enjoy a 14-day money-back guarantee on
all items (excluding software packages). During this time, you can return
an item purchased from our online store for a full refund, without stating
a reason. Please note that certain limitations apply to this guarantee; we
encourage you to familiarise yourself with these requirements prior to
delivery:
* You must have created a Safescan account.
* The item must be unused.
* There must be no visible damage or signs of use.
* The product and all accessories, manuals and packaging must be returned
in their original state.
* The guarantee does not apply to software packages.
We may reduce or decline your refund if the item has been used or damaged
or is incomplete.
In practical terms, this means you may inspect an item to determine its
suitability, but you may not use it; any action that renders the item
“used” voids your right to the 14-day money-back guarantee.
We will refund a reduced amount if:
* the product has been damaged, either by you or on its journey back to us
* any components (manuals, cables, adapters, and so on) are not returned
Once we receive your return, we will refund your purchase amount within 30
days (subject to the limitations above). If you paid with a credit card,
the refund will be credited to your card. If you choose to have UPS pick up
your return shipment, please note that the cost will be deducted from your
total refund.
* Defective on Arrival Policy
We offer a 7-day DOA (Defective on Arrival) policy. If a product you’ve
purchased becomes defective within 7 days of receipt, we will send you a
new one, completely free of charge. Simply notify us within the 7-day
period, and after approval, submit a return request through your Safescan
account at Safescan.com. We will pick up the defective product and deliver
a new one at no cost to you.
Please note that the defective goods must be returned in their original
packaging. Items returned without their original packaging cannot be
accepted for DOA; they will be sent for repair under warranty instead.
After the 7-day period, the standard warranty terms apply.
* Return instructions
The return request process
1.Go to www.safescan.com and log in to your Safescan account (or create
one, if you don’t already have one). 2. If you purchased your item at
Safescan.com, go to your order history and click on the “return request”
option. Complete the form to submit your request. 3. If you purchased your
Safescan product from one of our authorised dealers, go to “My returns” and
fill in the form to submit your request. (You will need your purchase
invoice or receipt for this.) 4. We will contact you by email as quickly as
we can with further instructions on how to return your product. These
instructions will include your return label and unique RMA return number.
Please wait for these instructions before returning your product to us;
without both the return label and RMA number, we cannot accept your return.
* Return Shipping costs
If you are returning an item under our Defective on Arrival policy, we will
arrange to pick it up and pay the costs. If you’re returning an item for
any other reason, such as under the 14-day money-back guarantee or for
repair, please note that you are responsible for paying the costs of return
shipment.
To ease the returns process, we offer a pickup service at greatly reduced
rates. If you would like to use this service, please select it when you
submit your return request through your Safescan account at Safescan.com.
You will receive clear instructions on payment (if applicable) and pickup.
* Warranty & Repairs
* Warranty period
All our products are manufactured to stringent quality and safety
standards. We offer a 3-year extended warranty for many of our products*
after registration of your product.
*Warranty is available for all Safescan products except the Safescan 20,
30, 35, RF-100, RF-110, Safescan and TimeMoto software and consumables such
as UV lamps, batteries, coin tubes and trays.
* Product registration
We hope you will enjoy your Safescan purchase to its fullest! Maximize your
value by registering your product. Registration has the following benefits:
* Free software updates and product information
* 3-year extended warranty and support
* Ability to share your suggestions as part of our product improvement
panel
To receive the 3-year extended warranty, log into your existing Safescan
account (or create a new one) at www.safescan.com, then click on the
“Register” link in your profile (or surf to www.safescan.com/register)
within 30 days of purchase. Enter the purchase date, invoice number, model
number, and serial number for your product. The extended warranty begins on
the date of purchase.
Click here to register your product ‣
* Repair request
If your product is not functioning properly, we will do everything we can
to fix it as quickly as possible. Our in-house repair department will
professionally repair your product, in the shortest possible time. If your
product becomes defective within the warranty period, we will repair it
free of charge. If the item is no longer under warranty, we will provide a
no-obligation quote for repairs. (Please note that you will need to pay the
cost of shipping the item to us.)
The repair request process
1.Go to www.safescan.com and log in to your Safescan account (or create
one, if you don’t already have one). 2. If you purchased your item using
your Safescan account, go to your order history and click on the “return
request” option. Complete the form to submit your request. 3. If you
purchased your Safescan product from one of our authorised dealers, go to
“My RMAs” and fill in the form to submit your request. (You will need your
purchase invoice or receipt for this.) 4. We will contact you by email as
quickly as we can with further instructions on how to return your product.
These instructions will include your return label and unique RMA return
number. Please wait for these instructions before returning your product to
us; without both the return label and RMA number, we cannot accept your
return.
To ease the returns process, we offer a pickup service at greatly reduced
rates. If you would like to use this service, please select it when you
fill out the return form. You will receive clear instructions on payment
and pickup.
* CE certification
Our products meet all applicable European safety guidelines. Please contact
our customer service department to request a copy of the CE Declaration of
Conformity (DoC) for any product.
CE stands for Conformité Européenne, and this mark indicates compliance
with EU product legislation.
* WEEE Regulations
Safescan is committed to manufacturing products that have a minimal impact
on the environment. As part of this commitment, we embrace the WEEE
European Directive. WEEE stands for Waste Electrical and Electronic
Equipment. In line with WEEE objectives, our design process for each new
product includes the following considerations:
* durability and long product life
* ease of disassembly and recycling
* identification of plastic material
* energy-saving features
* reduced use of hazardous substances
* use of recycled material and reuse of parts
In addition, our WEEE team monitors the introduction of legislation in
individual European countries, in particular the recycling targets that
member states must meet. For example, the WEEE Directive became UK
legislation in January 2007. Our entire organisation worked hard to fulfill
the requirements:
* We ensured that all new products carry the appropriate WEEE marking.
* We developed internal systems to ensure that all data requirements can
be met.
* We became a member of the Environment Agency’s Producer Compliance
Scheme to meet our obligations for UK business-to-consumer (B2C)
transactions.
* We formed relationships with appropriate partners in recycling,
logistics and refurbishment to ensure that we can provide a take-back
service, should any of our UK customers require it.
Thanks to the groundwork laid here, we also meet all our obligations for
business-to-business (B2B) transactions, and our framework can be tailored
to meet individual customers’ needs as part of our commitment to a healthy
environment.
* Service & Support
* Contact Form
* Remote Support Software
We are happy to help you remotely. Please download the free TeamViewer
remote support software. Install it and give permission for our support
staff to access your computer, and we will gladly assist you in solving
your problem.
‣ Download TeamViewer remote support software