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Salesforce is named a Leader for the ninth year running.

Read the Gartner report


MEET AGENT-FIRST COMMERCE. GROW REVENUE FAST.

Grow revenue and efficiency on the most unified, trusted platform. Empower your
business with AI-driven agents to manage commerce channels, streamline orders
and payments, and connect B2C and B2B — all on a single, unified platform.

Watch demo See what’s new





THESE LEADERS TRUST SALESFORCE TO POWER THEIR ECOMMERCE SUCCESS.





HERE’S WHAT SETS COMMERCE CLOUD APART.

99.99 %
historic uptime
Salesforce powers commerce for over two billion shoppers with 99.99% historical
uptime.*
29 %
revenue increase
Salesforce customers saw a 29% increase in digital revenue by shifting from
legacy channels.**
5 X
growth
Salesforce 2022 Cyber Week digital sales grew 11% compared to the industry
average of 2%.***
27 %
faster
Salesforce helped merchandisers, developers, and admins automate processes 27%
faster. ****


* Salesforce Commerce Platform Metrics; ** Salesforce Commerce Platform Metrics;
*** Salesforce 2022 Cyber Week Metrics; **** Salesforce Customer Success Metrics
2022


FUEL GROWTH WITH AI GUIDANCE, FROM STOREFRONT SETUP TO CONVERSIONS.

AI-Driven Actions Personalize at Scale Grow Revenue


ACHIEVE BUSINESS GOALS FAST WITH AI-DRIVEN ACTIONS.


DIGITAL STOREFRONTS FOR EVERY WAY YOU SELL

Operate B2C, B2B, and DTC businesses with flexible storefront options. Choose
from templates, fully headless commerce, or a hybrid approach. See growth and
scale easily with fast setup, shared data, and intuitive merchant tools.

Learn more


COMMERCE AI FOR MERCHANTS

Empower teams with conversational AI to streamline merchandising tasks and drive
growth. From site setup and personalized promos, to product descriptions and a
digital concierge for personal shopping, achieve business outcomes fast.

Learn more


UNIFIED DATA

Unify your commerce, marketing, CRM, and third-party data with unified customer
profiles to drive revenue and boost efficiency. Personalize promotions, optimize
cart growth with item bundling, and automate tasks like back-in-stock alerts and
service case management.

Learn more




PERSONALIZE AT SCALE WITH AI AND REAL-TIME DATA.


COMMERCE AI FOR CUSTOMERS

Elevate online shopping with a digital concierge. Engage shoppers on your site
or messaging apps like WhatsApp to guide searches, offer personalized product
recommendations, provide order status updates, and assist with adding items to
cart.

Learn more


COMMERCE AI FOR B2B

Empower B2B buyers with a conversational interface for easy product search,
purchase, and reordering at pre-negotiated prices, plus seamless support.
Powered by AI and unified data, customers can track and reorder without
contacting customer service.

Learn more


SOCIAL COMMERCE

Grow your global reach by connecting with customers on their favorite social and
search platforms — while managing your products from one central place. Engage
and transact on top social channels, and optimize local product inventory to
drive traffic and increase sales.

Learn more




UNLOCK REVENUE AT EVERY TOUCHPOINT ON THE SALESFORCE PLATFORM.


EXTEND COMMERCE

Unlock advanced use cases across Sales, Service, and Marketing to drive revenue
growth at every customer touchpoint. Create targeted offers, manage orders, and
fulfill complex needs with a unified data model.

Learn more


ORDER MANAGEMENT

Simplify distributed order management for smooth, transparent deliveries and
5-star service.

Learn more


POINT OF SALE

Redefine in-store experiences with our modern point-of-sale solution. Empower
associates with mobile-first technology, comprehensive inventory, and shopper
data. Get up and running quickly with built-in integrations and no-code SMS
capabilities.

Learn more






SEE WHY GARTNER® NAMED US A LEADER IN DIGITAL COMMERCE FOR THE NINTH YEAR
RUNNING.

Read the report


START SELLING ONLINE WITH STARTER SUITE.

Launch a direct-to-consumer storefront with marketing, sales, and service
capabilities built into an easy-to-use CRM suite. Connect every touchpoint with
unified data and enhance customer experiences on every channel.

Learn more Try for free



ACHIEVE YOUR AI AND DATA GOALS WITH SALESFORCE CTOS.

Trusted advisors with unmatched Salesforce experience and expertise, by your
side.

Learn more


STAY UP TO DATE ON ALL THINGS COMMERCE.

Sign up for our monthly commerce newsletter to get the latest research, industry
insights, and product news delivered straight to your inbox.

Sign up now


> YETI IS IN A CONSTANT STATE OF INNOVATION. WE WANT TO BE ABLE TO DO THAT
> QUICKLY AND SALESFORCE ENABLES US TO DO SO.
> 
> Scott Streit
> Director, Software Engineering, YETI

See the story


LEARN NEW ECOMMERCE SKILLS WITH FREE, GUIDED LEARNING ON TRAILHEAD.






KEEP UP WITH THE LATEST COMMERCE TRENDS, INSIGHTS, AND CONVERSATIONS.

Research


INSIGHTS FROM 2,700 COMMERCE LEADERS AND 1.5 BILLION CUSTOMERS.

Get the report
Blog


GENERATIVE AI IS ALREADY IMPROVING ECOMMERCE. HERE’S HOW.

Read the blog
Article


DISCOVER HOW B2B SALES TEAMS WIN WITH DIGITAL COMMERCE.

Read the article
Guide


HIT YOUR DIGITAL TRANSFORMATION GOALS WITH THIS STEP-BY-STEP PLAYBOOK .

Get the guide
See all resources



READY TO TAKE THE NEXT STEP WITH THE COMMERCE CLOUD?


TALK TO AN EXPERT.

Tell us a bit more so the right person can reach out faster.

Request a call


STAY UP TO DATE.

Get the latest research, industry insights, and product news delivered straight
to your inbox.

Sign up for newsletter




SALESFORCE COMMERCE FAQ


WHAT IS COMMERCE CLOUD ?

Commerce Cloud is the growth engine for customer companies. Automate sales
across the entire customer lifecycle by embedding AI-driven commerce everywhere
— from flexible digital storefronts to embedded apps for sales, service, and
marketing.


WHAT DOES COMMERCE CLOUD DO?

Commerce Cloud helps brands launch sooner, grow faster, and reach more
customers. Leveraging the power of the cloud, our trusted technology will help
you craft innovative customer experiences that drive higher conversions and
average order value (AOV), productivity, and inspire brand loyalty. With
artificial intelligence infused into the platform, we enable 1-to-1
personalization without the need for data scientists. Our robust technology
partner ecosystem and our team of industry experts ensure your growth from
planning to launch, and beyond.


WHAT ARE THE COMPONENTS OF COMMERCE CLOUD?

Commerce Cloud includes everything you need for a complete unified commerce
experience including digital storefronts, customer acquisition and loyalty
tools, reporting and insights, order management, payments, and embedded apps.


IS SALESFORCE COMMERCE CLOUD THE SAME AS DEMANDWARE?

In 2016 Salesforce completed the acquisition of Demandware which is now a part
of Commerce Cloud.


WHAT ARE THE BENEFITS OF USING AN ECOMMERCE PLATFORM?

An ecommerce platform will help you seamlessly launch and grow your digital
business through a prebuilt infrastructure. This allows you to reach new
customers, reduce operational costs, and grow sales with scalable tools for your
online business.


DOES MY BUSINESS NEED ECOMMERCE SOFTWARE?

Today's connected customer has high expectations. They interact with retail
brands through many touchpoints — web, mobile, social, marketplaces, store, ads,
and connected devices — and they want to buy in the moment, at any of these
touchpoints. They expect each interaction to run smoothly, and for all
interactions to be coordinated into a single, unified experience. Ecommerce
software will help you transform your business so you can seamlessly manage
online purchases, transactions, inventory, customer data, and create a seamless
digital experience for customers.


HOW DO I CHOOSE THE RIGHT ECOMMERCE SOFTWARE?

When choosing the right ecommerce software prioritize a future-proof platform
that is trusted, scalable, and readily supports international expansion enabling
future growth. Look for a solution architected for flexibility with all the
purpose-built tools you need to deliver innovation quickly. It is important to
consider the total cost of ownership of any ecommerce solution including ability
to integrate with other digital and third-party solutions, uptime, access to
advanced features, ongoing support, and implementation.



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