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Looking for training in the United Kingdom? Go to https://firebrand.training/uk
or stay on the current site (Global)

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Your fastest way to learn. Why wait?
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 * About us
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 * See prices
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 * Contact us

080 80 800 888

   



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FIREBRAND TRAINING SUPPORT


IF IT'S A GENERAL QUERY, NEED TECHNICAL SUPPORT OR HAVING ISSUES ACCESSING YOUR
FIREBRAND DELIVERY WE’RE HERE TO HELP YOU!

We’re available to respond 8 am – 8 pm (UK) but email us anytime and we’ll get
back to you. If it’s urgent, use the live help for the quickest responses.


1. CONNECT WITH LIVE HELP:

Ask your question right now with a member of the Firebrand Customer Services
team (typical resolution time is less than 5 minutes).

Go Ahead. Chat with us now!


2. CALL THE FIREBRAND CUSTOMER SERVICES TEAM:

We are here for you at 8 am – 8 pm (UK) – 7 days a week. 0203 989 5015


3. EMAIL US:

We look forward to helping you with your inquiry. While not as quick as Live
Chat, we respond to email messages in the order that they are received, and will
respond to your email as quickly as possible.

Customer Services for registrations and billing - admin@firebrandtraining.co.uk

Technical Support for OIL Courses - oil-support@firebrandtraining.com


FAQ

HOW DO I PREPARE FOR MY ONLINE INSTRUCTOR LED COURSE?

Review the following information to prepare for an instructor-led online Course.

 * WebEx: Firebrand uses a virtual training environment provided by Cisco WebEx
   to create an interactive, online classroom. To test that your computer can
   successfully connect to WebEx sessions, join a test meeting, or view our
   technical requirements FAQ.
 * Audio: Class audio is delivered through your computer’s speakers or
   headphones. When you join a class, you are prompted to join the integrated
   VoIP conference. At that time, you can adjust your speaker settings in the
   Volume panel.
 * Course Materials: Course materials will be available for download upon
   logging into class. If you wish to print the class materials early, we
   suggest logging into class 10-15 minutes prior to course start time to
   discuss this with the trainer.

WHAT SHOULD I DO WHEN I JOIN MY ONLINE INSTRUCTOR LED COURSE?

Your instructor will provide you with the information you need to interact and
make the most of the training. We also recommend the following:

 * Be sure you can clearly hear the instructor.
 * If you experience a technical problem, close the session, and then re-join
   it.
 * Use Text Chat to communicate with the instructor.
 * Click the break feedback icon (coffee cup) to step out of the virtual
   classroom at any time.
 * Keep your webcam online when you can.

I’M TRYING TO JOIN MY INSTRUCTOR-LED ONLINE COURSE AND I’M HAVING PROBLEMS, WHAT
DO I DO?

Please check your joining instructions to ensure you are using the correct login
details, please use the chat function, phone, or email support.

 * Connect to a Chat Support
 * Phone – 0203 989 5015
 * Email - oil-support@firebrandtraining.com

I HAVE A POOR CONNECTION

Usually, the cause of a fair or poor VoIP connection is a lack of capacity, or
"bandwidth," available for sending voice information over your network or the
Internet. To improve your VoIP connection, close any applications you don't need
during training, and avoid downloading files or browsing the web while in class.


Firebrand For further information about Firebrand Training contact us on 080 80
800 888 or info@firebrandtraining.co.uk *All other names and terms are
trademarks or registered trademarks of their companies.

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