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Text Content

 * SOLUTIONS
   * techWALL
   * payWALL
   * autoWALL
   * truckWALL
 * DIFFERENTIATOR
 * PARTNERS
 * BROCHURES
 * BLOG
 * TESTIMONIALS
 * ABOUT
 * CONTACT

MENU
 * SOLUTIONS +
   * techWALL
   * payWALL
   * autoWALL
   * truckWALL
 * DIFFERENTIATOR
 * PARTNERS
 * BROCHURES
 * BLOG
 * TESTIMONIALS
 * ABOUT
 * CONTACT






TECHWALL ADDRESSES THE HOLISTIC NEEDS AND OFFERS “THE” SOLUTION FOR FIXED
OPERATIONS. ENDORSED AND ABLE TO FULLY INTEGRATE WITH ALL DMS SYSTEMS, TECHWALL
IS THE MOST ADVANCED PLATFORM ON THE MARKET TODAY.

SEE ALL THE TECHWALL FEATURES BELOW.





TECHWALL PRICING


TECHWALL GUARANTEES THE COMPLETE SUITE FOR LESS THAN ANY OTHER PLATFORM ON THE
MARKET. TECHWALL CONSOLIDATES THE BEST FIXED OPERATIONS FUNCTIONALITIES ON THE
MARKET TODAY ALLOWING DEALERS TO REMOVE REPETITIVE AND UNNEEDED PLATFORMS.


TECHWALL FEATURES

COMMUNICATIONS PLATFORM



 * Comprehensive internal and external TCPA compliant, two-way text messaging
 * Internal Instant Messaging with screen pop and audible notifications for
   instant response
 * Historical accounting of all communication within customer profile
 * Estimate of repairs and services along with VHR are sent via text, email or
   both to customer either by Service Advisor or automatically after all tasks
   have been completed, eliminating technician down-time
 * Parts Department notification allows for instant estimate development
 * Complete parts integration allows for true push and pull of parts catalog in
   DMS
 * User friendly approval process allows for immediate customer-to-Service
   Advisor response, eliminating technician down time
 * Declined Services are fully documented and preserved for future marketing
 * Real-time updates of vehicle progress available to customer via text, email
   or both
 * Historical time-line, saved on cloud, of every process point during a
   customer visit



SERVICE LANE



 * Touchless Service Check-In solution with the ability to create an RO in the
   DMS from anywhere in the world with any remote device
 * Active walk-around with complete media functionality (stored in the cloud)
   documenting damage and presenting opportunity for service and parts sales
 * eSignature that prints out on RO
 * Dealer and Factory recommended maintenance menus
 * Manufacturer Portal Integration including recall information
 * DMS completely eliminated from Service Advisor allowing for one-platform
   functionality if desired
 * Quick access to Service History
 * Quick access to Declined Services
 * Custom Direct Link quick access for your most frequently used sites so
   advisors, technicians, and parts employees have to access from all devices
 * Service Packages including parts and labor built from VIN Data and Historical
   Service Data using AI to reduce parts lookup time
 * User friendly Multi-Point Inspection (Vehicle Health Report)



SERVICE SHOP



 * Electronic dispatching based on technician skill level and operation codes
   eliminates destructive time wasting
 * Every vehicle receives Vehicle Health Report “VHR”, from technician’s
   thorough inspection, with no possibility of “pencil whipping” the VHR
 * User friendly VHR allows technician to complete and document all essential
   items needing attention from their own devices (if desired)
 * Complete media functionality available for any technician recommendations



BDC



 * Extensive “smart” appointment setting tools which interfaces with DMS
 * BDC platform identifies real-time shop loading for proper appointment
   allotment
 * Declined Services, most recent marketing and service history displayed for
   Agent to discuss with customer
 * Pre-appointment and post-appointment automated text and email confirmation
   and customer appreciation for on-line review




TECHWALL BENEFITS

INCREASED PROFITABILITY

techWall® significantly enhances profitability by increasing the number of
service lines and hours per Repair Order (RO). For example, dealerships report a
29% increase in highline ROs and a 15% increase in midline ROs. This leads to
more work per vehicle serviced, ultimately boosting the revenue per job. The
system's ability to expedite approvals and decrease technician downtime means
more cars can be serviced, leading to higher productivity across the board.

DECREASED REPAIR ORDER (RO) THROUGHPUT TIME

With techWall®, repair orders move through the service process much more quickly
and efficiently. By streamlining approvals and automating workflows, techWall®
reduces bottlenecks, allowing technicians to spend less time waiting and more
time working. This quicker throughput time directly results in higher efficiency
and better resource allocation, leading to more vehicles being serviced in less
time.

EXPEDITED APPROVALS & INCREASED TECHNICIAN PRODUCTION HOURS

techWall’s ® automated approval process ensures quicker decisions, which
minimizes technician downtime and keeps production hours at an optimum level. By
increasing work time from an average of 5 hours a day to nearly 8 hours,
technicians become significantly more productive, which in turn boosts
profitability for the dealership. The increased hours mean more vehicles are
serviced, leading to higher overall throughput.

INCREASED FIXED ABSORPTION

techWall® helps dealerships boost their Fixed Absorption rate by optimizing
service operations. By eliminating the need for other third-party Fixed
Operations platforms, dealerships can reduce unnecessary expenses, often leading
to a 24% monthly cost reduction compared to other platforms on the market. This
consolidation of services also streamlines operations, improving overall shop
efficiency and profitability.

SKILLED TECHNICIAN ASSIGNMENT & ENHANCED EFFECTIVE LABOR RATE (ELR)

By automatically dispatching repair orders to the appropriately skilled
technician, techWall® dramatically improves the Effective Labor Rate (ELR). The
right job goes to the right technician, ensuring faster and more accurate
repairs, while eliminating favoritism in job assignments. This precise
dispatching system maximizes productivity and efficiency, driving up the
dealership's overall profitability.

TRANSPARENCY AND CUSTOMER TRUST

techWall® provides unparalleled transparency, offering customers professional,
easy-to-understand reports on their vehicle's condition. Reports can include
digital media, such as photos or videos, which clearly illustrate the
technician's recommendations. This direct communication between the technician
and vehicle owner fosters trust and strengthens the relationship between the
customer and the dealership. Customers are kept informed at every stage of the
service visit via text, email, or both, creating a seamless and personalized
experience.

COMPLETE AUDIT TRAIL

techWall® creates a full audit trail for each stage of the Repair Order, giving
dealerships legal protection and accountability. All communications are stored
perpetually, including those involving declined services and follow-ups,
ensuring dealerships have complete records for future reference. Additionally,
the system is fully compliant with the Telephone Consumer Protection Act (TCPA),
providing peace of mind regarding customer communications.

LEGAL PROTECTION FOR DEALERSHIP

Every communication within techWall® is saved permanently, ensuring a
comprehensive digital record. Text communication is TCPA-compliant, ensuring
that dealership interactions with customers adhere to legal requirements. The
system also documents declined services for future use and facilitates automated
follow-up, reducing risk and enhancing legal protections for the dealership.

IMPROVED CUSTOMER SATISFACTION INDEX (CSI) AND RETENTION

Providing a seamless and personalized service experience through techWall® helps
build long-term customer relationships. The platform keeps customers informed
and engaged throughout the entire service process, boosting customer retention.
Studies show that customer engagement is 76% more likely with a user-friendly,
intuitive platform that promotes direct communication with technicians.
Additionally, customers who trust and find success with a clear, easy-to-use
platform are 79% more likely to make future purchases and return for additional
services.

ENHANCED ACCOUNTABILITY

techWall® digitally stores all customer authorizations with time-stamped
signatures, ensuring compliance and traceability. The system includes
manufacturer-approved digital signatures for warranty add-on line approvals and
part core returns, reducing potential errors and maintaining accountability
throughout the service process.


TECHWALL WHAT SETS US APART?

ENHANCED SECURITY



 * We take your business and data seriously. We are RSI certified, TPISR
   certified, PCI certified, and 2Factor Authenticated. With technology of today
   that also attends to security of the user. The older the technology the more
   vulnerabilities are inherent. Remember, the hackers use new technology and
   hack the old.



LATEST TECHNOLOGY
THAT MEETS THE NEEDS OF TODAY'S DEALER



 * We update our systems regularly with capabilities needed by today’s dealer.
 * We also customize our systems to the needs of each install. We are dealers,
   and know that no two systems are run identically. And, no two dealers no
   matter what the franchise has the same needs.



DIRECT MARKETING
TO THOSE THAT MATTER & KNOWING WHO IS TRULY INTERESTED



 * techWALL® is built on the concept of social media platforms. So,
   communicating with those customers, with a specific characteristic is easy.
   That is how you will be able to discern the customer with a specific need and
   directly communicate with them. And after that communication, you will also
   be able to generate a list of those who responded to your offer.





PARTS MANAGEMENT USING AI



 * techWALL® introduces, Parts data management using AI. With this system a
   dealer’s menus can be installed and added to the system using his own
   historical Parts sales. A truly revolutionary product.



MOBILE SCHEDULER
ENABLED WITH BOTH AI AND GPS CAPABILITIES



 * Many dealers in today’s environment are having difficulty meeting the needs
   of their constituent customers by providing service at the dealership. Also,
   increasingly customers request and require a mobile repair to visit them at
   home or at a place of work and repair their vehicle. Mobile, service is very
   inefficient if scheduling is not done in an “Appropriate” manner. Mobile
   Service could also affect dealer CSI if not appropriately addressed.
   techWALL® is the one and only system that can schedule repair with technician
   in mind. Technician scheduling is a highly complex process as technician
   availability is not the only variable required in scheduling.
 * techWALL® has mastered what is important in scheduling for a technician.
   techWALL® has also mastered usage of AI in labor-ops selection. This
   capability enables us to set appointment accurately and with usage of GPS to
   set the most suitable time for that repair.



CUSTOMER DIRECT SELF-CHECK-IN/OUT
INCLUDING ELECTRONIC AND PHYSICAL KIOSK



 * Customers are becoming more and more adept with self-check-in and checkout.
   Dealerships are also realizing that a Service Advisor is not necessarily
   needed in every transaction.
 * techWALL® Kiosk can be physical or electronic. Customer checks their self in.
   Leaves key, then checks out using the automated online payment system.
   Simple, easy, streamlined, and cost efficient.



SINGLE INTERACTIVE DASHBOARD



 * techWALL® dashboard is one unique single screen. This dashboard interacts
   with the users and changes with user transaction. The days of stale data on
   the dashboard is thing of the past.







TECHWALL PROCESS



HOW DOES TECHWALL COMPARE AGAINST XTIME?




HAVE QUESTIONS ABOUT TECHWALL?

MEET ALAN, THE MOST INTERESTING TECHNICIAN IN THE WORLD.





INTRODUCING TECHWALL FROM ANYWHERE!

ALAN LOVES TECHWALL: THE UNIQUE, ALL-IN-ONE PRODUCT.





TECHWALL IN ACTION AT MERCEDES




TECHWALL IN ACTION - CHEVY BUICK GMC



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