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 * Privacy Policy
   What Information We Collect How We Use Information About You Who We Share
   Information With Global Data Transfers And Processing EU-U.S. Privacy Shield
   and Swiss-U.S. Privacy Shield Your Rights Changes To These Policies
 * Cookie Policy
   Why Do We Use Cookies? How Can You Manage Cookies?
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WE RESPECT YOUR PRIVACY

Welcome to our new Global Privacy Policy Center. We have developed this to
enhance how we provide you with our data collection and use practices. While our
practices have not changed, we have updated disclosures to comply with the new
European General Data Protection Regulation (GDPR).

At Enterprise Holdings, Inc., through our independent regional subsidiaries
("subsidiaries") operating the Enterprise Rent-A-Car, National Car Rental, Alamo
Rent A Car, and Discount Car and Truck Rental brands as well as Truck Rental,
Car Sales, CarShare and Car Club, and Subscribe with Enterprise (collectively, "
Enterprise Holdings", "we", "our" or "us"), we respect your privacy.  We have
implemented this privacy policy ("Privacy Policy") and cookie policy ("Cookie
Policy") to explain our data collection, use, disclosure, and transfer
practices, as well as individual access rights you may have when you use our
sites and services.  You can learn more in the sections below.


PRIVACY POLICY

Read about our privacy practices.

Read about our privacy practices.

This policy was last updated February 21, 2022.


COOKIE POLICY

Read about our use of cookies and similar technologies on our websites, mob...

Read about our use of cookies and similar technologies on our websites, mobile
applications and in the emails we send you.

This policy was last updated on July 14, 2020.



CONTACT US





Expand All Collapse All
What Information We Collect


FOR ALL TRANSACTIONS:

We collect:

CONTACT INFORMATION, including:

 * Name
 * Address
 * Phone numbers
 * Email addresses


WHEN RENTING

When Renting a vehicle, including being added as an authorized additional
driver, Subscribing with Enterprise, or joining CarShare or Car Club, we may
collect:

Driver Qualifications and Identify Verification, including:

 * Driver’s license information, including date of birth and photographs you
   submit of you and your driver’s license.
 * Insurance information
 * Passport
 * Proof of residence
 * Personal references

Transaction Information, including:

 * Vehicle rental information
 * Rental and return locations
 * Dates of the rental
 * Type of rental and your vehicle preference
 * Ancillary products purchased
 * Airline and flight number
 * Photographs you submit of receipts through the camera feature available on
   some of our mobile applications and websites
 * Billing information
 * Charges
 * Payments
 * Credit Card information

Loyalty and Affiliation Information, including:

 * Enterprise, Alamo, or National rewards and loyalty information
 * Online user account details
 * Corporate Account ID numbers
 * Membership numbers
 * Frequent flyer or travel partner affiliations

Claims Information

 * Information related to details of accidents involving our vehicles, including
   that of any third parties such as involved individuals, witnesses, and police
   reports

Health Information, including:

 * Information about relevant health conditions you have that assist us in
   providing you with adaptive driving devices; or related to claims involving
   injuries

Optional Information, including:

 * Emergency contact information
 * Any preferences or special requirements you may have


WHEN PURCHASING A VEHICLE

In addition to the contact information, identity verification, and driver
qualification information listed above, when you purchase a vehicle through
Enterprise Car Sales, and apply for financing, we will also collect:

Financial and Personal History Information, including:

 * Income
 * Credit history
 * Employment history
 * Other personal information required to complete the credit application

Car Sale Transaction Information, including:

 * Vehicle purchased
 * Purchase price
 * Vehicle trade-in
 * Ancillary products purchased


WHEN CONTACTING US FOR ACCIDENT MANAGEMENT ASSISTANCE SERVICES

In addition to the contact information, driving qualification, transactional and
health information listed above, when you contact us for accident management
assistance purposes (which we may administer on behalf of the entity that refers
your details to us, be it your insurer, manufacturer, employer, dealership,
fleet management provider or breakdown provider), we will also collect:

Claims information, including:

 * Information related to details of accidents, including that of any third
   parties such as involved individuals, witnesses and police reports
 * Insurance details
 * Information about the incident to determine who is at fault
 * Vehicle details
 * Credit repair details
 * details regarding your vehicle repair needs and your onward mobility needs


WHEN USING OUR WEBSITES AND MOBILE APPLICATIONS

We collect:

Browser Information, including:

 * Web logs
 * Geo-location

Device Information, including:

 * Unique device identifiers
 * IP address
 * Operating system
 * Precise geo-location information

With your consent, we will access location-based information, such as precise
geo-location, zip code, postal code, city, metropolitan area or geographic
region from your mobile device. We will use this information to provide you with
notifications related to our locations, return information, local offers or
other information that we think will be helpful in providing you with better
services. We are only able to identify you using the location-based information
if you allow our mobile applications to access your device’s location services.
The location-based information is retained for seven years. This data is hosted
by our analytics providers.

With your consent, our application will utilize your device's camera.

If you have allowed us to utilize your location information or your device's
camera in the past, and wish to revoke the permissions, please change the
settings on your device.  

Cookies and Other Tracking Technologies

We (and our service providers) use cookies and web beacons on our websites to
collect information to remember your preferences, improve the user experience
and tailor the advertisements you see to  those that are most relevant to you.

For more information on the collection of online information and how to opt-out,
please see our Cookie Policy


WHEN PARTICIPATING IN SURVEYS OR PROMOTIONS

We collect:

 * Marketing preferences
 * Feedback on services provided


INFORMATION WE COLLECT FROM THIRD-PARTIES

Third parties provide us with additional information about you or your
household, including:

 * Referral sources, such as third-party online booking sites (who provide us
   general contact information and a booking confirmation number to facilitate
   the rental), your employer (general contact information), credit unions, and
   your insurance provider (general contact and policy information);
 * Where applicable, our Refer-A-Friend, or similar programs;
 * Hotel, airline and membership clubs who provide us your general contact
   information and booking information;
 * Third parties who, for fraud prevention purposes, provide us with
   identity-related verification and document authentication;
 * Credit and financing partners, including credit reporting agencies, who
   facilitate the completion of credit applications when financing a vehicle
   purchase;
 * Franchisees who provide us information regarding your rental transactions;
 * Service providers, such as customer support (customer service-related
   information and enquiries made by you), security services (footage of you
   from our CCTV system), and customer survey providers (your response to our
   customer service surveys);
 * Marketing providers who provide information to assist us to better
   communicate our products and services, including email acquisition services,
   data hygiene services, data brokers, and market research partners and
   platforms.
 * Social media content you have made available to the public


OUR VEHICLES

Connected Car and Telematics Data

Our vehicles may be equipped with telematics devices such as pre-installed event
data recorders, global positioning devices, OnStar® and other communications
systems that may be connected to the Internet or cellular services. We (and at
times the vehicle manufacturer and other authorized third parties) may collect
information from these telematics devices and other services and technologies
and use and share it as described below or as otherwise set out in this Privacy
Policy. This information is associated with the vehicle only and maintained as
de-identified or anonymized data and will only be linked for the purposes and in
the situations described below.  Any information that is linked to you will be
treated as personal information in accordance with this Privacy Policy.

You may also choose to accept or purchase optional devices that enable you to
collect certain vehicle data.  Please refer to the manufacturer’s terms and
conditions and privacy policy. 


The use of telematics devices and other pre-installed services and technologies
are subject to our rental terms and conditions and, in some cases, the vehicle
manufacturer’s and/or technology provider’s terms and conditions and privacy
policy.  For OnStar, information is available at www.onstar.com.  For other
vehicle manufacturers please visit here.  Some or all of these features may be
turned on at all times, even when other services or other media in the vehicle
are turned off.  If you are unsure whether your rental vehicle contains
telematics devices or technologies or systems, please speak to a member of our
team at the rental location.


We collect and use vehicle data as follows:

 * Fuel information: We use this information to facilitate recording and billing
   for fuel charges.
 * Odometer information: We use this information to facilitate billing for
   mileage charges (where applicable) and to help us manage our fleet.
 * Vehicle diagnostic and performance information: We use such information to
   help us identify vehicle maintenance needs and manage the fleet.  
 * Information to help us issue certain commands to the vehicle to facilitate
   your CarShare or Car Club transaction: For example, we collect information
   that enables us to remotely unlock or lock the vehicle doors.
 * Location information: We collect and use vehicle location information to:
   * Enable our roadside assistance providers to provide you roadside
     assistance.
   * Enable emergency service providers to dispatch emergency services to you.
   * Assist us in recovering a vehicle we reasonably believe is lost, stolen or
     abandoned.
   * To facilitate the start and stop time for CarShare and Car Club billing
     purposes.  
 * Event data recorders: In certain claims situations we may use this
   information in connection with accident investigations and claims-related
   efforts.
 * Legally Compelled Disclosure and Emergency Circumstances: We may share
   vehicle information, including location information, where legally compelled
   or in emergency circumstances.  In addition, in the United Kingdom and
   European Union, our vehicles are required to be equipped with eCall
   technology, which is activated if your vehicle is involved in an accident.
   eCall will automatically call and provide information regarding the accident
   to emergency services. We will also use, disclose and have access to this
   information.   

We retain vehicle information based on retention periods in accordance with our
business needs and legal requirements.  We may use and store this data after the
expiration of our contract with you.

Infotainment Systems and Vehicle Manufacturer Apps

If you pair a mobile device with our vehicles’ navigation or infotainment
systems and choose to use OnStar, Apple CarPlay, Android Auto or other similar
third-party software or services on the vehicle, personal information and other
data may be transferred from the mobile device and stored on these systems. We
cannot guarantee the privacy or confidentiality of such information. You should
delete all such personal information and other data from these systems before
the vehicle is returned to avoid subsequent occupants of the vehicle accessing
this information.

If you download a mobile app made available by a vehicle manufacturer or other
third party and register the vehicle in that app, your use of the app may result
in the sharing of telematics data and other information (including location
information and personal information) with the vehicle manufacturer or other
third party. Your use of these apps is strictly governed by the third-party
mobile apps’ terms and conditions and privacy policies. Before the vehicle is
returned, you should either remove the app from your mobile device or delete the
vehicle from the app.

Loyalty Programs

You have the option of enrolling in one of our loyalty programs.  These programs
offer benefits related to your transactions with us.

There is no obligation to join one of these programs; however, your employer may
choose to use our loyalty program to facilitate their company travel program. 
If you or your company choose to enroll in one of these programs, you may cancel
your membership at any time by accessing our Global Privacy Portal on our
Contact Us page.

Children's Privacy

Our websites and online marketing are not directed to, and Enterprise Holdings
does not knowingly collect personal information from, children under the age of
18 or your country's age of minority. If you nevertheless believe that your
child has provided us with their personal information and you need to let us
know to delete it, please contact us using the link at the top of this page.

How We Use Information About You

We use the information we collect from you or about you to provide you with our
services and for the following purposes:


WHERE IT IS NECESSARY FOR THE PERFORMANCE OF A CONTRACT WHICH GOVERNS THE
SERVICES WE PROVIDE TO YOU, INCLUDING

 *  To assist the transactions that you (or someone on your behalf) request,
   such as reserving, renting, purchasing, leasing motor vehicles, or providing
   accident management services;
 * Unless where consent may be required by applicable law, to communicate
   important information regarding your reservation, rental, lease or purchase
   of a vehicle.  These communications are transactional in nature and will be
   sent to you via email, text or calls.
 * To provide customer service related to your interactions with us or to
   respond to your enquiry;
 * To enroll you in our loyalty programs and send information relating to your
   ongoing membership of these programs.
 * To enroll you in our CarShare and Car Club business, and to send information
   relating to your ongoing membership of these business.


WHERE NECESSARY FOR US TO COMPLY WITH A LEGAL OBLIGATION, INCLUDING

 * To use and share information about your vehicle's location with emergency
   services in the event that you are involved in a road accident;
 * To use and share information with government and regulatory authorities when
   required by law or in response to legal process, obligation, or request,
   including checking appropriate sanction lists.


WHERE IT IS NECESSARY FOR OUR LEGITIMATE INTERESTS, AS LISTED BELOW, AND WHERE
OUR INTERESTS ARE NOT OVERRIDDEN BY YOUR DATA PROTECTION RIGHTS, INCLUDING

 * To communicate important information about your rental and provide you great
   service. These communications, which are transactional in nature, will be
   sent to you via email, text or calls;
 * To assist us in providing better products and services: for example, to
   evaluate the performance of our staff, to assess the quality of products and
   services received and to help us improve our websites, facilities and
   services.  Unless where consent may be required by applicable law, your
   feedback may be requested via email, text or call.
 * To compile statistics and analysis about our customers' use of our websites,
   products and services. These statistics are used only to enable us to provide
   better customer service, products, features and functionality to you and
   other customers in the future;
 * Where permissible, to develop a profile of you and your interactions with us
   so that we can provide tailored offers, opportunities and services that may
   be of interest to you;
 * To protect our legal rights and manage the security of our networks and
   property, including to protect our websites from spam and abuse. For example,
   we will use CCTV to ensure the security of our premises;
 * For loss prevention, we maintain a record of individuals whose past
   interactions with us indicate they may present a non-payment or safety risk;
 * To receive, use and share your information with third parties to prevent
   fraud and protect our business interests and rights, privacy, safety and
   property, or that of individuals and the public. We will do this to respond
   to law enforcement request, collect unpaid bills, to avoid liability for
   penalties you incur (e.g. traffic citations) and for claims processing
   purposes;
 * For fraud prevention purposes, to verify identity and authenticate
   identity-related documentation as well as additional points of contact for
   rental related communications through personal references.
 * To use and share your information with third parties to permit us to pursue
   available remedies or limit damage that we may sustain and to enforce the
   terms of any rental agreement or our websites' terms and conditions;
 * To enable us to use vehicle data systems for purposes listed in the Vehicle
   Data section above;
 * Unless where consent may be required by applicable law, to send you certain
   promotional or targeted marketing communications, opportunities and services
   that may be of interest to you. These will include invitations to join our
   loyalty programs, upgrade announcements, communications regarding an
   incomplete online membership form or reservation, and offers related to other
   services and products we offer. Some of these offers will be received in
   advertising on non-Enterprise sites, including on social media;
 * To de-identify or aggregate personal information collected about you and use
   it for any lawful purpose;
 * To transfer your data as described in the “Global Data Transfers and
   Processing” section; and
 * To receive, use and share your information with third parties to prevent,
   detect, and report fraud and protect our business interests and rights,
   privacy, safety and property, or that of individuals and the public. We will
   do this to respond to law enforcement request, collect unpaid bills, to avoid
   liability for penalties you incur (e.g. traffic citations) and for claims
   processing purposes.


WHERE YOU HAVE GIVEN CONSENT, AS REQUIRED BY YOUR COUNTRY’S APPLICABLE LAW,
INCLUDING

 * To assist us in providing you with the most appropriate vehicles, such as
   those with adaptive driving devices. In some cases, this will require us to
   infer or explicitly collect information about your health or physical
   condition;
 * To send one-time use security tokens via text
 * Where applicable, to ask for you feedback by email, text or call, to assist
   us in providing better products and services: for example, to evaluate the
   performance of our staff, to assess the quality of products and services
   received and to help us improve our websites, facilities and services.
 * Where applicable to ask if you want to receive by email or text promotional
   or targeted marketing communications, opportunities and services that may be
   of interest to you. These will include invitations to join our loyalty
   programs, upgrade announcements, offers and discounts, online communications
   regarding an incomplete online membership form or reservation and offers
   related to other services and products we offer. Some of these offers will be
   received in advertising on non-Enterprise sites, including on social media;
 * Where applicable, to use of vehicle information to assist and manage
   transactions that you have agreed to and to fulfil obligations under the
   Rental Agreement. 
 * You can choose to withdraw your consent at any time; however, such withdrawal
   does not affect the lawfulness of processing before your withdrawal.


RETENTION OF YOUR PERSONAL INFORMATION

We retain your personal information for as long as we need to fulfil our
business purposes, as set out below:

Rental transactions

We may keep the data associated to your rental agreement for up to seven years
from the date of the rental or in accordance with our business needs, subject to
other local legal requirements. We keep records of payments you have made for
two years from the date of the transaction (depending on the location of the
rental). 

Car Sales

We keep the data associated to the sale of a vehicle for up to ten years from
the date of sale, subject to other local legal requirements.

Claims

We keep the data associated to claims involving our renters or other individuals
for the life of the claim and up to ten years from conclusion of our obligation,
subject to other legal requirements

Customer service-related queries

We keep general queries for three years, unless you make a complaint, in which
case, we keep complaint data for seven years.

Marketing and analytical purposes

We keep data linked to cookies and other online identifiers up to three years.
We keep other marketing information, such as email subscription and loyalty
enrollment data for up to seven years after your last interaction with us.

Disputes & law enforcement

If we are involved in litigation or a governmental or regulatory investigation,
then we keep data throughout the period of litigation or investigation and for
five years after that. If a settlement means that we must keep data for longer,
then we keep data for the period required to administer the settlement. If we
provide data to law enforcement agencies, then we keep a record of this for one
year beyond the end of the investigation.

Who We Share Information With

As a global provider of transportation solutions, we share your information as
follows to provide a seamless transactional experience.  


SUBSIDIARIES

We share your contact, driver qualification, transactional, loyalty and
affiliation, health, optional information, claims information, car sales
financial and personal information, and car sale transactional information with
our subsidiaries for providing the transactions you have requested and (with
your consent and where applicable) for marketing purposes. See the Subsidiaries
page for a list.  The list is subject to change from time to time and you should
periodically review it for changes. Our subsidiaries’ employees in our IT,
marketing, operations and customer service divisions will use your information,
as described in this Privacy Policy, including, if required by applicable law,
to send you information about products and services or respond to your inquiry.


FRANCHISEES

The nature of the business and operations require us to share your contact
information, and where applicable driver qualification, transactional, loyalty
and affiliation, and (if applicable) health information with our franchisees
("Franchisees").  See the Franchisees page for a list. The list subject to
change from time to time and you should periodically review it for changes.  For
these transactions, the Franchisee is an independent data controller or
equivalent under applicable law and will maintain its own privacy policy in
respect of the rental data that you provide to the Franchisee. You are
encouraged to check the privacy policy of the Franchisee that is applicable to
your transaction.

To identify who is the data controller or equivalent under applicable law in
respect of your personal information, see the Key Facts information provided in
your rental reservation, the rental terms and conditions or visit the Contact Us
page.


FULFILLMENT PROVIDERS

Rental Transactions

We may use a fulfillment provider to carry out your rental car transaction. For
example, if you make a reservation for a car and driver in countries that
require a driver, we will send your Contact and Transactional Information to the
fulfillment provider in those countries. Where car and driver services are made
available for you to reserve, these services are fulfilled by the company
disclosed at the time of reservation.  While made available through our branded
websites, these companies are independent operators.

Car Sale Transactions

In order to provide an appraisal value of a trade-in vehicle, Car Sales uses
your Vehicle Identification Number (VIN) to run a vehicle history and value
report on your vehicle.  After your purchase of a vehicle from one of our Car
Sales locations, and at your request, to facilitate additional vehicle options
(leather seats, tinted windows, etc.) we will share your contact and (where
applicable) car sales transactional Information with the companies that provide
those products or services. For these transactions, the fulfillment provider is
an independent data controller or equivalent under applicable law and will
maintain its own privacy policy in respect to the information that you provide
to the provider. You are encouraged to check the privacy policy of the provider
that is applicable to your transaction.


OUR SERVICE PROVIDERS AND BUSINESS PARTNERS

We will share your:

Contact, driver qualification, transactional, claims information, car sales
financial and personal information, and car sale transactional information

 * Payment, administrative and technical support providers
 * Our insurance replacement, corporate rental or other customers or partners to
   facilitate the vehicle repair, rental transaction, and rewards programs with
   Enterprise Holdings group members    
 * Vehicle recovery agents
 * Debt collection providers
 * Credit Reporting Agencies
 * Identity and address verification providers
 * Claims processors
 * Vehicle manufacturers and their vehicle repair providers and/or roadside
   assistance providers
 * Fleet providers
 * Other providers for vehicle repair and damage assessment purposes

Health Information

 * Claims processors
 * Adaptive device providers

Contact and transactional information

 * Toll and citation processors

Contact, Transactional, Loyalty and Affiliation Information:

 * For insurance replacement, corporate rental or other customers or partners to
   facilitate the rental transaction and rewards programs with Enterprise
   Holdings group members;
 * Companies who conduct customer research or satisfaction surveys on our
   behalf;
 * Communication providers which send email, text and other marketing and
   service-related communications to you on our behalf; In the European Union,
   our communications provider, Twilio, may collect and process certain
   information from you as a controller to provide these services.   Please
   visit Twilio’s privacy notice here to learn more about their data practices.
 * Customer support providers, such as the provider of our live chat feature, in
   order to provide you customer service;
 * Commercial account partners to manage their account with us, including
   payment of amounts that may be owed to Enterprise under the rental agreement
   or other agreement. Please see their privacy policy for details about their
   privacy practices.

Web and Mobile Information

 * Analytics and technology providers for location-based services and to
   analyze, enhance and manage our data in order to provide, maintain, and
   improve our services;
 * Web and mobile application session replay partners allow us to replay user
   sessions to improve browsing experience and troubleshoot errors; and

Anonymized and De-identified information

 * Our advertising and marketing partners and third-party media properties,
   including social media sites, with whom we share aggregated or de-identified
   information about our customers, to allow them to send targeted advertising
   messages on our behalf (subject to confidentiality agreements as
   appropriate).


GOVERNMENT AUTHORITIES

Your personal information may also be shared with government authorities as
outlined above.


SALE, MERGER OR CHANGE IN CONTROL

Your information may also be transferred to another company in the event of a
transfer, change of ownership, reorganization or assignment of all or part of
Enterprise Holdings' businesses or assets. This will occur if the parties have
entered into an agreement under which the collection, use and disclosure of the
information is limited to those purposes of the business transaction, including
a determination whether or not to proceed with the business transaction. You
will be notified via email or prominent notice on our websites for thirty (30)
days of any such change in ownership or control of your personal information or
as otherwise may be required or permitted by law.


TESTIMONIALS

We may post customer testimonials on our websites which may contain your contact
information. We use a third-party provider to manage this process. This provider
is responsible for obtaining your consent as necessary, removing content upon
your request and answering any questions you may have.


SOCIAL MEDIA WIDGETS

Our websites may include social media features, such as the Facebook button.
These features may collect your IP address, pages you are visiting on our site,
and may set a cookie to enable the feature to function properly. Social media
features and widgets are either hosted by a third party or hosted directly on
our site. Your interactions with these features are governed by the privacy
policy of the company providing it.

If you use one of these social media sites and do not want them to collect data
through our website and link it to your member data, you must log out of your
user account before visiting our website and delete the relevant cookies. You
can also block social plug-ins with browser add-ons. See the social media site
for their plug-in instructions or see our Cookie Policy for more information.


SELLING YOUR INFORMATION

Enterprise does not sell your personal information to third-parties.  While we
do not sell your data, under Nevada law residents still may submit a request to
not have their data sold.  If you are a Nevada resident you can exercise this
right by  accessing  our Global Privacy Portal on our Contact Us page.

While we do not sell your data, as is common with companies with an online
presence, some of our advertising uses information collected by businesses from
our digital properties, including IP addresses, digital identifiers, information
about your web browsing, and how you interact with our properties and ads, in
order to provide you with relevant ads across the Internet and for other
analytics purposes. These companies may sell that information to other
businesses for advertising and other purposes.

Under the California Consumer Privacy Act, California residents have the right
to opt out from sales of their personal information.  California residents can
exercise that right by visiting www.privacyrights.info to opt out from sales of
this type of personal information by businesses that participate in the opt out
tool.

Global Data Transfers And Processing

In order for us to operate and provide you services globally, the information
you provide us or that we collect may be transferred or accessed by entities
around the world, including:


FRANCHISEES/CORPORATE-OWNED LOCATIONS

If you book a reservation to be fulfilled by a franchisee in another country or
an Enterprise corporate-owned location (e.g., in the United States, Canada,
Germany, Spain, France, Ireland and the United Kingdom), we will transfer your
personal information to that country in order to facilitate your requested
transaction.


ENTERPRISE GLOBAL INFORMATION SYSTEMS BASED IN THE UNITED STATES

Enterprise maintains its global information systems in the United States.  If
you provide us or if we collect personal information about you outside the
United States, we will transfer and maintain your personal information in the
United States.

When we transfer your personal information and process it in the United States,
we do so in accordance with European Commission-approved standard contractual
clauses (or other similar standard as applicable to your country) and maintain
our certification status with the U.S. Privacy Shield Framework (described
below) .


THIRD PARTY SERVICE PROVIDERS

We utilize third party service providers who are located outside the countries
where we have corporate-owned locations, such as call center support, claims
processors and IT providers. When we transfer your personal information to our
third-party service providers who are located outside the European Economic Area
(EEA), we use European Commission-approved standard contractual clauses.

Visit the Contact Us page for the data controller applicable to your
transaction.

EU-US Privacy Shield and Swiss-US Privacy Shield

Enterprise Holdings, Inc. complies with the EU-U.S. Privacy Shield Framework and
Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of
Commerce regarding the collection, use, and retention of personal information
transferred from the European Union and Switzerland to the United States. 
Enterprise Holdings, Inc. has certified to the U.S. Department of Commerce that
it adheres to the Privacy Shield Principles.  If there is any conflict between
the terms in this privacy policy and the Privacy Shield Principles, the Privacy
Shield Principles shall govern.  To learn more about the Privacy Shield program,
and to view our certification, please visit https://www.privacyshield.gov/list.

If you have an unresolved privacy or data use concern that we have not addressed
satisfactorily, please contact our U.S.-based third-party dispute resolution
provider (free of charge)
at https://www.jamsadr.com/file-an-eu-us-privacy-shield-claim.

Under certain conditions, more fully described on the Privacy Shield website
[https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you may
invoke binding arbitration when other dispute resolution procedures have been
exhausted. 

Your Rights

EU General Data Protection Regulation (GDPR) and UK Data Protection

If GDPR and/or UK Data Protection is applicable to your transaction in the
European Economic Area, United Kingdom, or Switzerland, you have the right to:

 * Opt-out of some collection or uses of your personal information, including
   the use of cookies and similar technologies and the use of your personal
   information for marketing purposes, and the anonymization of your personal
   information for data analyses;
 * Access your personal information, rectify it, restrict or object to its
   processing, or subject to exemptions under law, request its deletion;
 * Receive the personal information you provided to us to transmit it to another
   company;
 * Withdraw any consent provided; and
 * Where applicable, lodge a complaint with your supervisory authority.
 * Contact our Data Protection Officer (DPO@ehi.com) or submit a privacy
   complaint through our Global Privacy Portal form.

California

Under the California Consumer Privacy Act (CCPA), California residents have
certain rights with respect to personal information about them we have
collected.  If you are a California resident, you may exercise the following
rights regarding your personal information, subject to certain exceptions and
limitations:

 * Right to access the personal information we have collected about you and
   learn how we collect this information, our purpose in collecting it, and the
   types of parties we may have disclosed it to;
 * Right to delete the personal information we have collected from you; and
 * Right to opt-out of our sale(s) of your personal information, if applicable.
 * The right not to receive discriminatory treatment for the exercise of [the
   relevant] privacy rights conferred by the CCPA

 

Canada

If you are a resident of Canada, you have the right to:

 * Access your personal information and rectify it;
 * Withdraw any consent provided; and
 * Where applicable, lodge a complaint with your supervisory authority.

Exercising Your Rights

You may exercise any applicable rights described above by accessing our Global
Privacy Portal on our Contact Us page.  If you wish to lodge a complaint with a
supervisory authority, in Europe you may contact the necessary supervisory
authority. In Canada you may contact the Privacy Commissioner of Canada by
visiting https://www.priv.gc.ca/cu-cn/index_e.asp or at Office of the Privacy
Commissioner of Canada, 30 Victoria Street, Gatineau, Quebec, K1A 1H3. 

We may require additional information from you to verify your identity and
residence before we can process your request.  For California residents wishing
to exercise their rights under the CCPA you must provide your driver’s license
or official state identification document in order to provide proof of
residence.  Please be sure to redact your photograph and all identifying
information, other than your name, address and driver’s license number.  We also
reserve the right to restrict access to your information or to limit your rights
(e.g., if such disclosure is prohibited by law or if the rights of another
individual might be violated).  In some instances, this may mean that we are
able to retain your personal information even if you withdraw your consent.

California residents may designate an authorized agent to make a CCPA request on
your behalf by completing and signing the form available here.

If you live in British Columbia, Alberta, or Quebec, please refer to the
following resources. In British Columbia, you may find information on how to
exercise your rights at the British Columbia Office of the Information and
Privacy Commissioner website. In Alberta, you may find information on access
requests here and making complaints here. In Quebec, you may find information on
your privacy rights here at the Commission d’accès à l’information Quebec
website.

Marketing Preferences

You will be able to opt out of direct marketing communications from Enterprise
Holdings and our subsidiaries, affiliates and Franchisees by following the
instructions in each communication you receive.  You may also contact us
directly using the link at the top of this page.

You can opt out of display ads you see on non-Enterprise sites by clicking on
the ad choices icon in the ad or through the privacy settings on the site.

Changes To These Policies

As necessary, we will update our Privacy Policy and Cookie Policy to reflect
changes in our privacy practices. If we make any material changes, we will
notify you by email (sent to the email address specified in your account) or by
means of a notice on this site or as otherwise may be required or permitted by
law, prior to the change becoming effective. We encourage you to periodically
review this site for the latest information on our privacy practices.


FRANCHISEES

A list of our franchisees by region, country, and brand.


SUBSIDIARIES

A list of our independent regional subsidiaries


VEHICLE MANUFACTURERS

A list of manufacturers from which we purchase vehicles.


SMS POLICY - RENTAL






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Enterprise Holdings Inc.
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