theapplicantmanager.com
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URL:
https://theapplicantmanager.com/jobs?pos=SK106
Submission: On February 06 via manual from US — Scanned from DE
Submission: On February 06 via manual from US — Scanned from DE
Form analysis 1 forms found in the DOM
POST jobs_post?pos=SK106
<form id="jobs_post" method="post" action="jobs_post?pos=SK106" enctype="multipart/form-data">
<input name="source_url" type="hidden" value="">
<input name="device_type" type="hidden" value="computer">
<input id="linkedin_url" name="linkedin_url" type="hidden">
<input id="get_empapp" name="get_empapp" type="hidden" value="false">
<div class="hidden">
<label>Leave this field blank</label>
<input name="Your_email" type="hidden">
</div>
<div class="config_h2 spacer_10 bspacer_5">
<h2>Personal Information</h2>
</div>
<div class="clear_both"></div>
<label class="long_label" for="app_pers_post[0]">
<span class="red_font">* </span>First name </label>
<input id="app_pers_post[0]" name="app_pers_post[0]" value="" type="text" maxlength="50" autocomplete="given-name">
<br>
<label class="long_label" for="app_pers_post[2]">
<span class="red_font">* </span>Last name </label>
<input id="app_pers_post[2]" name="app_pers_post[2]" value="" type="text" maxlength="50" autocomplete="family-name">
<br>
<label class="long_label" for="app_pers_post[4]">
<span class="red_font">* </span>Email </label>
<input id="app_pers_post[4]" name="app_pers_post[4]" value="" type="text" maxlength="50" autocomplete="email">
<br>
<label class="long_label" for="app_pers_post[5]">
<span class="red_font">* </span>Address </label>
<input id="app_pers_post[5]" name="app_pers_post[5]" value="" type="text" maxlength="50" autocomplete="street-address">
<br>
<label class="long_label" for="app_pers_post[6]">
<span class="red_font">* </span>City </label>
<input id="app_pers_post[6]" name="app_pers_post[6]" value="" type="text" maxlength="50" autocomplete="address-level2">
<br>
<label class="long_label" for="app_pers_post[7]">
<span class="red_font">* </span>State </label>
<select id="app_pers_post[7]" name="app_pers_post[7]">
<option value=""></option>
<option value="AL">Alabama</option>
<option value="AK">Alaska</option>
<option value="AZ">Arizona</option>
<option value="AR">Arkansas</option>
<option value="CA">California</option>
<option value="CO">Colorado</option>
<option value="CT">Connecticut</option>
<option value="DE">Delaware</option>
<option value="DC">District Of Columbia</option>
<option value="FL">Florida</option>
<option value="GA">Georgia</option>
<option value="HI">Hawaii</option>
<option value="ID">Idaho</option>
<option value="IL">Illinois</option>
<option value="IN">Indiana</option>
<option value="IA">Iowa</option>
<option value="KS">Kansas</option>
<option value="KY">Kentucky</option>
<option value="LA">Louisiana</option>
<option value="ME">Maine</option>
<option value="MD">Maryland</option>
<option value="MA">Massachusetts</option>
<option value="MI">Michigan</option>
<option value="MN">Minnesota</option>
<option value="MS">Mississippi</option>
<option value="MO">Missouri</option>
<option value="MT">Montana</option>
<option value="NE">Nebraska</option>
<option value="NV">Nevada</option>
<option value="NH">New Hampshire</option>
<option value="NJ">New Jersey</option>
<option value="NM">New Mexico</option>
<option value="NY">New York</option>
<option value="NC">North Carolina</option>
<option value="ND">North Dakota</option>
<option value="OH">Ohio</option>
<option value="OK">Oklahoma</option>
<option value="OR">Oregon</option>
<option value="PA">Pennsylvania</option>
<option value="RI">Rhode Island</option>
<option value="SC">South Carolina</option>
<option value="SD">South Dakota</option>
<option value="TN">Tennessee</option>
<option value="TX">Texas</option>
<option value="UT">Utah</option>
<option value="VT">Vermont</option>
<option value="VA">Virginia</option>
<option value="WA">Washington</option>
<option value="WV">West Virginia</option>
<option value="WI">Wisconsin</option>
<option value="WY">Wyoming</option>
<option disabled="">─</option>
<option value="AS">American Samoa</option>
<option value="GU">Guam</option>
<option value="MP">N. Mariana Islands</option>
<option value="PR">Puerto Rico</option>
<option value="VI"> U.S. Virgin Islands</option>
<option value="UM">U.S. Minor Islands</option>
<option value="---">---</option>
<option value="AB">Alberta</option>
<option value="BC">British Columbia</option>
<option value="MB">Manitoba</option>
<option value="NB">New Brunswick</option>
<option value="NF">Newfoundland</option>
<option value="NT">Northwest Territories</option>
<option value="NS">Nova Scotia</option>
<option value="NU">Nunavut</option>
<option value="ON">Ontario</option>
<option value="PE">Prince Edward Island</option>
<option value="QC">Quebec</option>
<option value="SK">Saskatchewan</option>
<option value="YT">Yukon Territory</option>
</select>
<br>
<label class="long_label" for="app_pers_post[8]">
<span class="red_font">* </span>Zip code </label>
<input id="app_pers_post[8]" name="app_pers_post[8]" value="" type="text" maxlength="50" autocomplete="postal-code">
<br>
<label class="long_label" for="app_pers_post[10]">
<span class="red_font">* </span>Phone number </label>
<input id="app_pers_post[10]" name="app_pers_post[10]" value="" type="text" maxlength="50">
<br>
<div class="clear_both"></div>
<div class="config_h2 spacer_10 bspacer_5">
<h2>Attachments</h2>
</div>
<fieldset class="empty">
<legend></legend>
<label class="long_label">I'd like to (choose one):</label>
<input type="radio" id="Submit_resume" name="Submit_resume" class="inf_check2" onclick="toggle_empapp();">
<label id="Submit_resume_label" class="right_label" for="Submit_resume">Submit resume</label>
<input type="radio" id="Submit_application" name="Submit_resume" class="inf_check bspacer_5" onclick="toggle_empapp();">
<label id="Submit_application_label" class="right_label bspacer_5" for="Submit_application">Submit application</label>
</fieldset>
<div class="clear_both"></div>
<div id="attach_div_14" class="hidden" style="display: none;">
<label class="long_label" for="app_pers_post[14]">
<span class="red_font">* </span>Attach your Resume </label>
<label class="file_upload">
<input id="app_pers_post[14]" name="app_pers_post[14]" type="file">
<img id="comp_img_14" src="images/icons/file-upload2.png" class="ahover" alt="Upload file">
<span class="shover">Attach</span>
</label>
<script>
function handleFileSelect_14(evt) {
var files = evt.target.files;
$('#upload_list_14').html(files[0].name);
$('#comp_img_14').attr('src', 'images/icons/green-check-14x14.png');
}
document.getElementById('app_pers_post[14]').addEventListener('change', handleFileSelect_14, false);
</script>
<label class="file_upload" for="app_pers_drop_14">
<div id="dropbox_btn_div_14">
<script>
dropbox_options_14 = {
success: function(files) {
popUpWait('Loading file...');
$.post("ajax/upload_dropbox_file.php", {
co: "SK",
filename: files[0].name,
filepath: files[0].link,
index: "14"
}, function(data) {
var temp = data.split('|');
var new_filename = temp[0];
var filetype = temp[1];
var result = temp[2];
if (result == 'Fail') popUpAlert("Could not upload your Dropbox file: " + files[0].name + ", please try again or use a different method.");
else {
$('#upload_list_14').html(files[0].name);
var dropbox_attach = document.createElement("input");
dropbox_attach.setAttribute("id", "Dropbox_14");
dropbox_attach.setAttribute("name", "Dropbox_14");
dropbox_attach.setAttribute("value", new_filename);
dropbox_attach.setAttribute("type", "hidden");
$("#jobs_post").append(dropbox_attach);
var dropbox_size = document.createElement("input");
dropbox_size.setAttribute("name", "Dropbox_size_14");
dropbox_size.setAttribute("value", files[0].bytes);
dropbox_size.setAttribute("type", "hidden");
$("#jobs_post").append(dropbox_size);
var dropbox_type = document.createElement("input");
dropbox_type.setAttribute("name", "Dropbox_type_14");
dropbox_type.setAttribute("value", filetype);
dropbox_type.setAttribute("type", "hidden");
$("#jobs_post").append(dropbox_type);
}
});
popDownWait();
},
cancel: function() {},
linkType: "direct",
extensions: ['.pdf', '.doc', '.docx', '.txt'],
};
</script>
<script>
var button = Dropbox.createChooseButton(dropbox_options_14);
$("#dropbox_btn_div_14").append(button);
$(".dropbox-dropin-btn").html('<span class="dropin-btn-status shover"></span>Dropbox');
</script><a href="#" class=" dropbox-dropin-btn dropbox-dropin-default"><span class="dropin-btn-status shover"></span>Dropbox</a>
</div>
</label>
</div>
<label class="long_label"></label>
<div id="upload_list_14" class="small_font"></div>
<div class="clear_both"></div>
<div id="attach_div_16">
<label class="long_label" for="app_pers_post[16]"> Attach a Cover letter </label>
<label class="file_upload">
<input id="app_pers_post[16]" name="app_pers_post[16]" type="file">
<img id="comp_img_16" src="images/icons/file-upload2.png" class="ahover" alt="Upload file">
<span class="shover">Attach</span>
</label>
<script>
function handleFileSelect_16(evt) {
var files = evt.target.files;
$('#upload_list_16').html(files[0].name);
$('#comp_img_16').attr('src', 'images/icons/green-check-14x14.png');
}
document.getElementById('app_pers_post[16]').addEventListener('change', handleFileSelect_16, false);
</script>
<label class="file_upload" for="app_pers_drop_16">
<div id="dropbox_btn_div_16">
<script>
dropbox_options_16 = {
success: function(files) {
popUpWait('Loading file...');
$.post("ajax/upload_dropbox_file.php", {
co: "SK",
filename: files[0].name,
filepath: files[0].link,
index: "16"
}, function(data) {
var temp = data.split('|');
var new_filename = temp[0];
var filetype = temp[1];
var result = temp[2];
if (result == 'Fail') popUpAlert("Could not upload your Dropbox file: " + files[0].name + ", please try again or use a different method.");
else {
$('#upload_list_16').html(files[0].name);
var dropbox_attach = document.createElement("input");
dropbox_attach.setAttribute("id", "Dropbox_16");
dropbox_attach.setAttribute("name", "Dropbox_16");
dropbox_attach.setAttribute("value", new_filename);
dropbox_attach.setAttribute("type", "hidden");
$("#jobs_post").append(dropbox_attach);
var dropbox_size = document.createElement("input");
dropbox_size.setAttribute("name", "Dropbox_size_16");
dropbox_size.setAttribute("value", files[0].bytes);
dropbox_size.setAttribute("type", "hidden");
$("#jobs_post").append(dropbox_size);
var dropbox_type = document.createElement("input");
dropbox_type.setAttribute("name", "Dropbox_type_16");
dropbox_type.setAttribute("value", filetype);
dropbox_type.setAttribute("type", "hidden");
$("#jobs_post").append(dropbox_type);
}
});
popDownWait();
},
cancel: function() {},
linkType: "direct",
extensions: ['.pdf', '.doc', '.docx', '.txt'],
};
</script>
<script>
var button = Dropbox.createChooseButton(dropbox_options_16);
$("#dropbox_btn_div_16").append(button);
$(".dropbox-dropin-btn").html('<span class="dropin-btn-status shover"></span>Dropbox');
</script><a href="#" class=" dropbox-dropin-btn dropbox-dropin-default"><span class="dropin-btn-status shover"></span>Dropbox</a>
</div>
</label>
</div>
<label class="long_label"></label>
<div id="upload_list_16" class="small_font"></div>
<div class="clear_both"></div>
<div id="attach_div_17">
<label class="long_label" for="app_pers_post[17]"> Portfolio </label>
<label class="file_upload">
<input id="app_pers_post[17]" name="app_pers_post[17]" type="file">
<img id="comp_img_17" src="images/icons/file-upload2.png" class="ahover" alt="Upload file">
<span class="shover">Attach</span>
</label>
<script>
function handleFileSelect_17(evt) {
var files = evt.target.files;
$('#upload_list_17').html(files[0].name);
$('#comp_img_17').attr('src', 'images/icons/green-check-14x14.png');
}
document.getElementById('app_pers_post[17]').addEventListener('change', handleFileSelect_17, false);
</script>
<label class="file_upload" for="app_pers_drop_17">
<div id="dropbox_btn_div_17">
<script>
dropbox_options_17 = {
success: function(files) {
popUpWait('Loading file...');
$.post("ajax/upload_dropbox_file.php", {
co: "SK",
filename: files[0].name,
filepath: files[0].link,
index: "17"
}, function(data) {
var temp = data.split('|');
var new_filename = temp[0];
var filetype = temp[1];
var result = temp[2];
if (result == 'Fail') popUpAlert("Could not upload your Dropbox file: " + files[0].name + ", please try again or use a different method.");
else {
$('#upload_list_17').html(files[0].name);
var dropbox_attach = document.createElement("input");
dropbox_attach.setAttribute("id", "Dropbox_17");
dropbox_attach.setAttribute("name", "Dropbox_17");
dropbox_attach.setAttribute("value", new_filename);
dropbox_attach.setAttribute("type", "hidden");
$("#jobs_post").append(dropbox_attach);
var dropbox_size = document.createElement("input");
dropbox_size.setAttribute("name", "Dropbox_size_17");
dropbox_size.setAttribute("value", files[0].bytes);
dropbox_size.setAttribute("type", "hidden");
$("#jobs_post").append(dropbox_size);
var dropbox_type = document.createElement("input");
dropbox_type.setAttribute("name", "Dropbox_type_17");
dropbox_type.setAttribute("value", filetype);
dropbox_type.setAttribute("type", "hidden");
$("#jobs_post").append(dropbox_type);
}
});
popDownWait();
},
cancel: function() {},
linkType: "direct",
extensions: ['.pdf', '.doc', '.docx', '.txt'],
};
</script>
<script>
var button = Dropbox.createChooseButton(dropbox_options_17);
$("#dropbox_btn_div_17").append(button);
$(".dropbox-dropin-btn").html('<span class="dropin-btn-status shover"></span>Dropbox');
</script><a href="#" class=" dropbox-dropin-btn dropbox-dropin-default"><span class="dropin-btn-status shover"></span>Dropbox</a>
</div>
</label>
</div>
<label class="long_label"></label>
<div id="upload_list_17" class="small_font"></div>
<div class="clear_both"></div>
<div class="config_h2 bspacer_5">
<h2>Other Information</h2>
</div>
<div class="clear_both"></div>
<fieldset class="empty">
<legend></legend>
<label class="long_label">
<span class="red_font">* </span> Are you authorized to work in the US? </label>
<input class="check" type="radio" id="pf_input_yes[18477]" name="pf_input[18477]" value="Yes">
<label id="pf_label_yes[18477]" for="pf_input_yes[18477]" class="right_label"> Yes </label>
<input class="check" type="radio" id="pf_input_no[18477]" name="pf_input[18477]" value="No">
<label id="pf_label_no[18477]" for="pf_input_no[18477]" class="right_label"> No </label>
</fieldset>
<div class="clear_both"></div>
<fieldset class="empty">
<legend></legend>
<label class="long_label">
<span class="red_font">* </span> Are you at least 18 years of age? </label>
<input class="check" type="radio" id="pf_input_yes[6]" name="pf_input[6]" value="Yes">
<label id="pf_label_yes[6]" for="pf_input_yes[6]" class="right_label"> Yes </label>
<input class="check" type="radio" id="pf_input_no[6]" name="pf_input[6]" value="No">
<label id="pf_label_no[6]" for="pf_input_no[6]" class="right_label"> No </label>
</fieldset>
<div class="clear_both"></div>
<fieldset class="empty">
<legend></legend>
<label class="long_label">
<span class="red_font">* </span> Are you able to commute to Sparx's Headquarters in Acton, MA at least 3 times a week? </label>
<input class="check" type="radio" id="pf_input_yes[19022]" name="pf_input[19022]" value="Yes">
<label id="pf_label_yes[19022]" for="pf_input_yes[19022]" class="right_label"> Yes </label>
<input class="check" type="radio" id="pf_input_no[19022]" name="pf_input[19022]" value="No">
<label id="pf_label_no[19022]" for="pf_input_no[19022]" class="right_label"> No </label>
</fieldset>
<div class="clear_both"></div>
<label class="long_label" for="Source">
<span class="red_font">* </span> How did you hear about this position? </label>
<select size="1" id="Source" name="Source" onchange="get_referred (this.value);" class="inf_ques">
<option selected=""></option>
<option value="Employee referral">Employee referral</option>
<option value="External recruiter">External recruiter</option>
<option value="Indeed">Indeed</option>
<option value="Job fair">Job fair</option>
<option value="LinkedIn">LinkedIn</option>
<option value="Sparx Hockey website">Sparx Hockey website</option>
<option value="Walk-in">Walk-in</option>
<option value="ZipRecruiter">ZipRecruiter</option>
<option value="Other">Other</option>
</select>
<div id="referred_div" class="hidden" style="display: none;">
<label class="long_label" for="referred_by"><span class="red_font">* </span>Please enter who you were referred by</label>
<input id="referred_by" name="referred_by" class="" value="" type="text" maxlength="50">
</div>
<div id="other_div" class="hidden" style="display: none;">
<label class="long_label" for="other_source"><span class="red_font">* </span>Please enter how you heard about this position</label>
<input id="other_source" name="other_source" class="" value="" type="text" maxlength="50">
</div>
<label class="long_label" for="inf_input[66364]">
<span class="red_font">* </span> Have you ever worked for us before? </label>
<textarea rows="2" id="inf_input[66364]" name="inf_input[66364]" maxlength="1024"></textarea>
<label class="long_label" for="inf_input[66500]">
<span class="red_font">* </span> Salary desired? </label>
<textarea rows="2" id="inf_input[66500]" name="inf_input[66500]" maxlength="1024"></textarea>
<div class="clear_both"></div>
<div id="submit_button" class="spacer_30 center_text hidden" style="display: none;">
<button type="button" value="Submit" class="ui-button apply_btn" onclick="verify()"> Submit </button>
</div>
<div id="apply_button" class="spacer_30 center_text hidden" style="display: block;">
<button type="button" value="Apply" class="ui-button apply_btn" onclick="verify()"> Apply </button>
</div>
<div id="continue_button" class="spacer_30 center_text hidden" style="display: none;">
<button type="button" value="Continue" class="ui-button apply_btn" onclick="verify()"> Continue </button>
</div>
</form>Text Content
▼ CUSTOMER SUCCESS PROGRAM MANAGER (ACTON, MA) About Us: Founded in 2013, Sparx Hockey is a privately held corporation located just outside of Boston in Acton, Massachusetts. Sparx Hockey is a developer and manufacturer of skate sharpening equipment and related accessories for ice hockey, figure skating and sled hockey. The Sparx Sharpener, the company’s flagship product, is an affordable, automated product that allows anyone, anywhere, with no prior skate sharpening experience, to easily sharpen hockey and figure skates with pro-level accuracy. Thousands of customers in the U.S. and Canada are currently sharpening their skates with Sparx, including individuals, families, teams, rink operators and pro shops. The company is focused on building a leadership position in skate sharpening by providing customers with the most advanced, accurate and easy to use skate sharpening equipment on the planet. In addition to Sparx Hockey’s exceptional products and record-setting growth, we also pride ourselves on being a fun place to work. Although it’s not an employment prerequisite, many of our employees still play, coach, and are parents of young hockey players. We do more than just build great hockey products; we use them ourselves. When we’re not working hard or playing hockey, our team can be found having a blast at our annual summer outing and impromptu barbecues that fill in the rest of the Sparx annual event calendar. Sparx Hockey’s global headquarters are located in Acton, MA and are home to R&D, Operations, Marketing, Sales, and Finance teams as well as our production lines and warehouse/distribution center. About the role: Sparx Hockey is looking for an experienced Customer Success Program Manager to assist in developing the Sparx Hockey Customer Success Program. In this role, you will be responsible for the development and architecture of a comprehensive program that encompasses all aspects of customer support activities at Sparx Hockey, including customer service, technical support, and product repair. You’ll be tasked with aiding a company-wide initiative to move these related functions into one cohesive stand-alone program. As the Customer Success Manager, you will be an important member of the Sparx Hockey team, helping to maintain Customer Success as a key pillar of our future. Responsibilities: * Define, develop and oversee the Sparx Hockey Customer Success Program across multiple regions, including the U.S., Canada and Europe * Identify and implement necessary technology solutions that allows for the tracking of data and analytics to ensure the effectiveness of the Customer Success Program * Create and implement scalability solutions for customer support functions during peak traffic times throughout the year * Develop and refine program processes including documentation creation, training, managing implementation, and adjusting processes as needed * Analyze all relevant data (customer inquiries, RMAs, inbound and outbound communication) to refine and improve the Customer Success Program * Work closely with various internal stakeholders including marketing, operations, product development, and quality control * Develop solutions to ensure current and potential customer’s questions, comments, complaints are monitored and addressed via multiple communication channels including email, phone, social media channels and forums. Work closely with Sparx Hockey Ambassadors to leverage existing customer advocacy and brand awareness. * Provide feedback and insight from the customer to internal teams * Drive a customer-centric culture * Empower other team members at Sparx Hockey to improve the customer experience by providing necessary resources and trainings, and ensure all interactions with the Sparx brand are positive Qualifications: * Bachelor’s Degree and/or equivalent experience in Customer Success, Customer Support, Sales, Corporate Communications, Business Development or Account Management or related field. * Experience in developing and implementing complex processes encompassing multiple departments across various regions * Strong history of utilizing data and analytics to inform and make decisions * Ability to manage multiple projects at once and prioritize appropriately, set and adhere to agreed-upon timelines, and proactively communicate status updates * Proven experience building strong customer relationships and efficiently communicating internal and external voices * Excellent written, verbal, and phone communication skills, with the ability to adapt conversations for technical and non-technical customers * Strategy and organizational skills – ability to turn interrelated tasks that are not harmonized into one streamlined flow and process * Previous experience growing, scaling, training and supervising a customer support team * Proficient in Microsoft Word and Excel * Database Experience Why work with us: * Competitive health package, including 401(k) & 401(k) matching * Generous paid time off * Casual dress code & flexible schedules * Work in a collaborative, innovative, and fun environment! Sparx Hockey is an equal opportunity employer. This is a full time position Visit Careers at Sparx Hockey Share this job Apply Now Leave this field blank PERSONAL INFORMATION * First name * Last name * Email * Address * City * State Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District Of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming ─American Samoa Guam N. Mariana Islands Puerto Rico U.S. Virgin Islands U.S. Minor Islands --- Alberta British Columbia Manitoba New Brunswick Newfoundland Northwest Territories Nova Scotia Nunavut Ontario Prince Edward Island Quebec Saskatchewan Yukon Territory * Zip code * Phone number ATTACHMENTS I'd like to (choose one): Submit resume Submit application * Attach your Resume Attach Dropbox Attach a Cover letter Attach Dropbox Portfolio Attach Dropbox OTHER INFORMATION * Are you authorized to work in the US? Yes No * Are you at least 18 years of age? Yes No * Are you able to commute to Sparx's Headquarters in Acton, MA at least 3 times a week? Yes No * How did you hear about this position? Employee referralExternal recruiterIndeedJob fairLinkedInSparx Hockey websiteWalk-inZipRecruiterOther * Please enter who you were referred by * Please enter how you heard about this position * Have you ever worked for us before? * Salary desired? 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