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Submitted URL: http://t.email1.samsung.ca/r/?id=h4b285712%2Ca638114%2C746be73
Effective URL: https://www.samsung.com/ca/info/privacy/
Submission: On March 31 via api from LU — Scanned from CA
Effective URL: https://www.samsung.com/ca/info/privacy/
Submission: On March 31 via api from LU — Scanned from CA
Form analysis 7 forms found in the DOM
Name: signInForm — GET https://account.samsung.com/accounts/v1/SAMSUNGCA/signInGate
<form id="signInForm" name="signInForm" method="get" action="https://account.samsung.com/accounts/v1/SAMSUNGCA/signInGate" data-di-form-track="">
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</form>Name: findAccountForm — POST https://account.samsung.com/membership/
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</form>javascript:;
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<span class="gnb-search__placeholder">Galaxy S24 Ultra</span>
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</form>Text Content
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PRIVACY
COMMITMENT Menu
* COMMITMENT selected
* PRIVACY POLICY
OUR COMMITMENT
At Samsung Electronics, we put our priority on protecting your personal
information.
Acknowledging the importance of your personal information, we strive to secure
and carefully process the information you share with us.
We value your trust. We hence provide notice regarding how we collect, use and
share your information. Our collection, use and sharing of your information is
only based on your permission or where allowed by law.
We at Samsung Electronics help safeguard your data through technical data
security and internal management procedures as well as physical data protection
measures. Particularly, we’ve developed Samsung Knox, a strong proprietary
encryption technology. We’ve applied it across a number of systems and products
in an effort to differentiate ourselves from other companies.
We strive to offer inspiring and fascinating digital experiences. In order to do
so, your trust is paramount and thus, we take measures to protect your personal
information.
Thank you for your continued interest and support.
PRIVACY POLICY
SAMSUNG PRIVACY POLICY HIGHLIGHTS
Samsung knows how important privacy is to our customers. We want to make sure
you understand how we collect and use your personal information across all of
our Samsung devices and services, from mobile phones and tablets to TVs, home
appliances, online services, and more.
While this Privacy Policy applies to all of our services, we will also provide
additional information about privacy related to specific services where
necessary.
References to “Samsung”, “Samsung Electronics”, or “we” in this Privacy Policy
means Electronics Co., Ltd. (headquartered in South Korea) and its affiliates,
including Samsung Electronics Canada Inc. (headquartered in Canada). Samsung has
appointed persons who are in charge of the protection of personal information at
Samsung. See the CONTACT US section for more information.
OVERVIEW OF PERSONAL INFORMATION
We collect personal information that you provide directly, information about how
you use our services, and information from third party sources (such as
advertising networks, data analytics providers, social media platforms and other
categories of third party sources described below). We use this information to
provide you with services, understand how you use our services so we can improve
and personalize your experience and to develop the most relevant apps,
technologies, and content for our customers. We also use personal information to
provide personalized advertising tailored to your interests, in accordance with
applicable law.
SHARING YOUR PERSONAL INFORMATION
We may share your personal information with affiliate companies of Samsung
Electronics, as well as with companies that provide services on behalf of
Samsung Electronics. We may also share your personal information with trusted
partner companies, such as mobile service providers or insurance companies, that
provide you with products and services that you request, as well as information
about products and services you may be interested in. We may also share personal
information with law enforcement agencies when it is required by law or to
protect Samsung Electronics and its users.
QUICK LINKS
You can use the following links to find information in our Privacy Policy.
1. 1. WHAT INFORMATION DO WE COLLECT AND HOW DO WE COLLECT IT?
2. 2. HOW DO WE USE YOUR INFORMATION?
3. 3. WHO DO WE SHARE YOUR INFORMATION WITH?
4. 4. HOW DO WE KEEP YOUR INFORMATION SECURE?
5. 5. WHERE DO WE SEND YOUR DATA?
6. 6. WHAT ARE YOUR RIGHTS?
7. 7. HOW LONG DO WE KEEP YOUR INFORMATION?
8. 8. WHAT THIRD-PARTY SERVICES DO WE USE?
9. 9. COOKIES, BEACONS, AND SIMILAR TECHNOLOGIES
10. 10. CHILDREN’S PERSONAL INFORMATION
11. 11. CONTACT US
SAMSUNG PRIVACY POLICY
Effective Date: September 21, 2023
This Privacy Policy applies to all of our Samsung devices and services, from
mobile phones and tablets to TVs and home appliances, from our customer services
to the online services we provide. We will refer to these devices and services
as the “Services” in this policy.
It is important that you check back often for updates to the Privacy Policy. We
may update this Privacy Policy periodically to reflect changes in our personal
information practices with respect to the Services or changes in applicable law.
We will post a notice on our website or on your device to notify you in advance
of material changes to our Privacy Policy and indicate at the top of the Privacy
Policy when it was most recently updated. The most current version of the
Privacy Policy will always be available here:
https://www.samsung.com/ca/info/privacy/. In addition to this Privacy Policy,
Samsung also provides specific privacy notices related to specific products and
services. In the event of any deviation between the terms of this Privacy Policy
and a specific privacy notice, the terms of the specific privacy notice shall
prevail.
WHAT INFORMATION DO WE COLLECT AND HOW DO WE COLLECT IT?
Samsung Electronics collects information from you in a variety of ways.
Information You Provide Directly
Some Services enable you to provide us information directly. For example:
* o When you create an account or profile with us, we ask for information such
as your name, date of birth, or contact information such as phone number and
email address.
* o If you order a product or paid service from us, we ask for your name,
address, contact information, and shipping and payment information to process
your order. You can also choose to save your payment information with us so
you can check out more easily next time.
* o To provide responses when you contact Customer Service, we ask for certain
information to verify your identity and the product you are inquiring about.
* o When you communicate with our Customer Service staff or others, your
communications will be transmitted through our systems.
* o If you share your contacts, we will collect their phone numbers and other
contact information to facilitate file sharing and messaging. You can turn
off or restrict these features in the Settings on your devices.
* o When you use our websites, we may also collect information from you. In
general, you can use parts of our websites without giving us any information,
unless you are interacting with us for purposes which require you to provide
personal information such as those described above. On certain pages of our
websites (for example, registration or repair service pages) we will request
information about you. We will only be able to provide you with our full
website environment and Services if you have completed and submitted the
information required for the registration process and your registration is
accepted by us in accordance with the relevant website terms and conditions.
If you send information to any bulletin board, forum or newsgroup that may be
available on our websites, please remember that any information you provide
will become public, and exercise caution when disclosing such information.
Please also read the section below about the use of cookies, beacons and
similar technologies on our websites.
Information About Your Use of Services
In addition to the information you provide, we collect information about your
use of our Services through software on your devices and by other means. This
information includes:
* o Device information: Your device hardware (such as the model and
manufacturer) and software information (such as the operating system and
software versions), IMEI number and other unique device identifiers (such as
the mobile country code, mobile network code, MAC address, IP address, serial
number, device unique IDs, advertising ID (e.g. for mobile devices, Google AD
ID and for Samsung visual display devices, including Samsung Smart TVs,
Personalized Service ID (“PSID”) and Tizen Identifier for Advertising
(“TIFA”))), phone number, sales code, access recording, cookies, pixels and
similar technologies (as described below in “Cookies, beacons and similar
technologies”), subscription information, and settings of the devices you use
to access the Services.
* o Log information: Diagnostic, technical, error, and usage information such
as the time and duration of your use of the Services, Services installed on
your devices, search query terms when you enter search terms into your device
in connection with a particular Samsung Service, any information stored in
cookies that we have set on your devices, and error reports and dump logs.
* o Location information: Information about nearby Wi-Fi access points, cell
towers, and, with your separate consent, your device’s GPS signal, may be
transmitted to us when you use certain Services. In addition, for certain
Services, zip codes or postal codes and inferred locations using IP addresses
may be transmitted to us when you use such Services.
* o Voice information: Recordings of your voice that we make and collect on our
servers when you enable this function and use voice commands to control a
Service are covered by the separate Bixby privacy policy. We also collect and
store recordings of your voice when you contact our Customer Service team.
Note that if we work with a third party service provider that provides
speech-to-text conversion services or call center services on our behalf,
this provider may also receive and store certain voice commands in accordance
with the contract concluded between us and the trusted third-party service
provider.
* o Samsung Keyboard information: The words that you type when you enable
“Predictive text”. This feature may be offered in connection with your
Samsung account to synchronize the data for use on your other Samsung mobile
devices. You can clear the data by going to the “Predictive text” settings.
Publicly or Commercially Available or Shared Information
We sometimes gather publicly or commercially available information, including
information from social networks you use, and combine this with other
information about you so that we can better understand your needs, interests,
and preferences. We may also collect information about you when other people
provide it using our Services, such as your name and contact information when
others send a message to you or share files with you.
Other Information We Collect
We also collect other information about you, your devices, or your use of
Services that you consent to send us. We obtain your consent in accordance with
applicable law. This includes information required for registration for our
Services, as applicable, as well as details of the Products and Services we have
provided to you or that you have enquired about, including any additional
information necessary to deliver those Products and Services and respond to your
enquiries.
Third-Party Analytics
Through certain Services, we collect personal information about your online
activities on websites and connected devices over time and across third-party
websites, devices, apps, and other online features and services. We use
third-party analytics services on the Services, such as those of Google
Analytics and Adobe Analytics. The service providers that administer these
analytics services help us to analyze your use of the Services and to improve
the Services. The information we obtain may be disclosed to or collected
directly by these providers and other relevant third parties who use the
information, for example, to evaluate use of the Services, help administer the
Services, and diagnose technical issues. To learn more about Google Analytics,
please visit http://www.google.com/analytics/learn/privacy.html and
https://www.google.com/policies/privacy/partners. To learn more about Adobe
Analytics, visit https://www.adobe.com/privacy.html.
Your Options
You can choose not to provide us with certain types of information, such as
information requested as part of purchasing a product or service. In some cases,
this may limit your ability to use some Services. We will do our best to explain
these limitations when we ask for your information so that you can make an
informed decision.
HOW DO WE USE YOUR INFORMATION?
We use the information we collect for the following purposes:
* o To help you or your device register for our Services.
* o To provide a Service or feature you request.
* o To provide customized content and personalized services based on your past
activities on our Services.
* o To provide personalized and/or generalized advertising, promotions, and
offers that might interest you on our Services, websites, third-party
websites, and online platforms such as social media sites (in accordance with
applicable law).
* o To provide personalized and/or generalized advertising, promotions, and
offers by direct marketing communications (such as via email, push or text
messages)when you have provided your consent to receive marketing
communications from Samsung.
* o To operate, evaluate, and improve our business, including developing and
improving new and existing products and services, managing and improving our
communications, analyzing our Services and customer base (including
conducting market research, asking for your opinions on our products and
services, and carrying out customer surveys, with your separate consent if
required) and aggregating and anonymizing data.
* o To provide software updates, maintenance services, and support for your
devices.
* o To provide customer support to you when your devices are in warranty.
* o To ensure product safety and to prevent fraud when your products are out of
warranty, we will collect your IMEI and serial number.
* o To verify your device for repairs.
* o To protect the legal rights and interests, property, or safety of Samsung
Electronics, or any of our affiliates, business partners, or customers.
* o To respond to your requests and queries, including about your personal
information.
* o To protect against, identify, and prevent fraud and other criminal
activity, claims, and other liabilities.
* o To comply with and enforce applicable legal requirements, relevant industry
standards, and our policies, including the Samsung Privacy Policy.
* o To analyze a defective device that is returned to Samsung. Samsung takes
measures to ensure that all defective devices are wiped of personal data
before such devices are analyzed.
We use and combine the information we collect about you from our Services,
devices, or other sources to provide you with a better experience. For example,
you can save payment information you used to make a purchase on our website so
that you can check out faster next time you make a purchase. The Chatbot service
functionality on our website is operated by a third party service provider that
also has access to your name, email and phone number, in addition to the
information that you provide to an agent when the Chatbot functionality is
activated by you. As a result, the Chatbot agents can provide you with a more
integrated customer service experience during your chat session.
By using the Chatbot service, you are consenting to the collection, use and
disclosure of your name, email and phone number to the third party service
provider in connection with the Chatbot service.
We also use the information you provide directly or through other sources as
described above to provide content you may like or that you have personalized.
We may use basic profile information you provide us such as name, email address
and phone number to show you advertisements on social media and other online
platforms where you have provided the same information to the social media or
other online platform. We do this by sharing information that has been
transformed into a de-identified code with the social media site or third party
platform. The social media site or third party platform will only be able to
match that code with you if you have given them the same information. You can
request to opt-out of our use of your profile information in this way by
contacting us. See the CONTACT US section below.
You can make choices about your information. Check out the WHAT ARE YOUR RIGHTS?
section to learn more.
Non-targeted Ads
Please note that your privacy choice with respect to interest-based or
personalized ads (“targeted ads”) will not affect whether or not you receive or
are served with generic, basic, or contextual types of ads (“non-targeted ads”)
that are not specifically based on the information we describe to you to provide
targeted ads for a particular Service.
For mobile devices, the information we use to show you non-targeted ads includes
the applicable app information (e.g. app package, version, name, and domain),
device information (e.g. device type, manufacturer, operating system, version,
display information, telecommunications provider, country, and language), and
device identifiers (e.g. IP and advertising ID). We share this data with trusted
business partners and trusted service providers to provide you with non-targeted
ads, subject to appropriate contractual safeguards being in place.
These ads might be less relevant because they are not based on your interests.
WHO DO WE SHARE YOUR INFORMATION WITH?
We disclose your information internally within our business, as well as to the
following entities, for the purposes described above.
* o Affiliates: Other Samsung Electronics Group companies which we control or
own.
* o Business Partners: Partners who we work together with. For example, we may
work with a bank so that you can use one of our Services to make faster and
more efficient payments. These business partners control and manage your
personal information.
* o Service Providers: Carefully selected companies that provide services for
or on behalf of us, such as companies that help us with repairs, customer
contact centers, customer care activities, advertising (including
personalized advertising on our websites, third-party websites, online
platforms, and social media platforms), conducting customer satisfaction
surveys, billing, or that send emails on our behalf. These providers are also
committed to protecting your information.
* o Other Parties When Required by Law or as Necessary to Protect Our Services:
For example, it may be necessary by law, legal process, or court order from
governmental authorities to disclose your information. They may also seek
your information from us for the purposes of law enforcement, national
security, anti-terrorism, or other issues that are related to public
security.
* o Other Parties in Connection with Corporate Transactions: We may disclose
your information to a third party as part of a merger or transfer,
acquisition or sale, or in the event of a bankruptcy.
* o Other Parties with Your Consent or at Your Direction: In addition to the
disclosures described in this Privacy Policy, we share information about you
with third parties when you separately consent to or request such sharing.
HOW DO WE KEEP YOUR INFORMATION SECURE?
We take data protection seriously. We have put in place physical and technical
safeguards to keep the information we collect secure. We also take appropriate
measures, in compliance with applicable law, to ensure that the personal
information collected by third parties remains secure. However, please note that
although we take reasonable steps to protect your information, no website,
Internet transmission, computer system, or wireless connection is completely
secure.
WHERE DO WE SEND YOUR DATA?
Your use of our services will involve the transfer, storage, and processing of
your personal information to other countries; such countries include, without
limitation, the Republic of Korea, Canada, the United States, and other
countries where Samsung, its service providers, or its business partners process
personal information.
Please note that the data protection laws and other laws of countries to which
your information may be transferred might not be as comprehensive as those in
your country. We will take appropriate measures, in compliance with applicable
law, to ensure that your personal information remains protected; however, your
personal information may be subject to lawful access orders by governmental
bodies and third parties under the laws applicable in the jurisdiction to which
your personal information is transferred, stored or processed.
WHAT ARE YOUR RIGHTS?
Your personal information belongs to you. In accordance with applicable law, you
have the right to ask us to provide details about what we have collected and to
have access to and to correct that personal information. In some cases, you have
the right to withdraw consent to our processing of your personal information and
to request that we delete it. Withdrawing consent or requesting the deletion of
your personal information may result in a loss of access to Services we provide.
We will not delete data that we are required by law to retain.
To make a request concerning your rights or to make an inquiry, contact us. See
the CONTACT US section.
HOW LONG DO WE KEEP YOUR INFORMATION?
We will not keep your personal information for longer than is necessary for the
purpose for which it was collected, unless otherwise required by applicable law.
This means that information will be destroyed or erased from our systems when it
is no longer required. In determining the appropriate retention period, we
consider (i) the duration for which the information is required to provide you
with the Services or to respond to your inquiries, (ii) our obligations under
law, a contract or regulatory guidance or obligations, and (iii) our business
purposes such as statistical or business analytics purposes.
WHAT THIRD-PARTY SERVICES DO WE USE?
Some of the content, advertising, and functionality in our Services is provided
by third parties. These third parties may use cookies, beacons, tracking pixels,
and other tools to collect information about your use of these Services. These
third parties are not controlled directly by Samsung, so we recommend that you
check their privacy policies to understand how they use your data.
For some apps and services, including social networks, we receive and store
sign-in information, as well as other information that you allow us to receive
when you connect with these apps and services.
COOKIES, BEACONS AND SIMILAR TECHNOLOGIES
We, along with certain third parties such as content providers and advertisers,
may also use technologies called cookies, beacons, or pixels, as well as other
tools (collectively known as “technologies”) that communicate information from
your device to a server. These technologies can be embedded in online content,
videos, and advertisements. They allow a server to read certain types of
information from your device, know when you have viewed particular content or a
particular advertisement, and determine the time and date on which you viewed
the content as well as information about your device, including the IP address
of your device. We, and third parties, use these technologies for purposes such
as verifying that content and ads have been delivered and viewed correctly.
Cookies
Cookies are small files that store information on your computer, TV, mobile
phone, or other devices. They enable the entity that put the cookie on your
device to recognize you across different websites, services, devices, and
browsing sessions. Cookies serve many useful purposes. For example:
* • Cookies can remember your sign-in credentials so you do not have to enter
them each time you log on to a service.
* • Cookies help us and third parties understand which parts of our Services
are the most popular because they help us to see which pages and features
visitors are accessing and how much time they are spending on the pages.
Studying this information helps us to adapt our Services and provide you with
a better experience.
* • Cookies help us and third parties understand which ads you have seen so you
do not get the same ad each time you access a Service.
* • Cookies help us and third parties provide you with relevant content and
advertising by collecting information about your use of our Services and
other websites and apps.
We may allow carefully selected third parties to place cookies or similar
technologies on our Services. For example, and without limitation, we use Google
remarketing tags to allow our retail partners to advertise products which you
have browsed on our website. You can learn more about how Google remarketing
tags work here: https://www.thinkwithgoogle.com/intl/en-gb/. In addition, third
parties such as Facebook may place cookies to track you across applicable
websites and across other websites.
We may also work with carefully selected business partners to deliver
advertising jointly. This may involve combining cookie data collected from our
website with data collected by our business partner. We may also use information
collected to understand our customers’ preferences and to influence future
advertising campaigns including how we select who we direct our marketing to.
We, and our carefully selected business partners, may place cookies when we show
ads for our products or services on third-party websites and when you click on
those ads, so we know which sites and ads our customers have seen and which ads
have been interacted with. You may be able to adjust your preferences in
relation to these cookies on those third-party sites.
Third party cookies: Our Services may also display content from a third party
website or service, which may result in cookies from third parties being stored
on your device. You can manage your preferences for these third parties in the
same way as for Samsung cookies. Please see below for more details on how to
manage your preferences. We do not control the storage and use of these cookies
by these third parties, and you should refer to the privacy policies of the
relevant third parties for more information.
Beacons and Pixels
We, along with certain third parties, use technologies called beacons or pixels
that communicate information from your device to a server. Beacons can be
embedded in online content, ads, videos, and emails, and can allow a server to
read certain types of information from your device, know when you have viewed
particular content or a particular email message, and determine the time and
date on which you viewed relevant content as well as the IP address of your
device. We and certain third parties use beacons for a variety of purposes,
including to analyze the use of our Services and, along with other information,
to provide content and ads that are more relevant to you.
Other Local Storage
We, along with certain third parties, use other kinds of local storage
technologies, such as Local Shared Objects (also referred to as Flash cookies)
and HTML5 local storage, in connection with our Services. These technologies are
similar to the cookies discussed above. They are stored on your devices and can
be used to store certain information about your activities and preferences.
However, these technologies make use of different parts of your device from
standard cookies, so you might not be able to control them using standard
browser tools and settings. For information about disabling or deleting
information contained in Local Shared Objects, visit
http://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html.
Cookies are retained for no longer than necessary to provide the function for
which they are used. This will vary depending on the specific Service. For
example, a cookie to authenticate log-in may be kept for a longer period of time
than a cookie used to allow you to place items in a shopping basket as a guest
on our website.
How to manage your preferences
Where we use these technologies on our Services, you can manage your preferences
at any time. However, some technologies are essential or necessary to run the
Service and cannot be changed. Visit the settings or cookie preference menu on
the relevant Services or on your device for more information on how to manage
these options.
CHILDREN’S PERSONAL INFORMATION
Unless otherwise specified, the Services are designed for a general audience and
are not directed at children. In connection with the Services, we do not
knowingly solicit or collect personal information from children under the age of
14 without parental consent. If we learn that we have collected personal
information from a child under age 14 without parental consent, we will either
seek parental consent or promptly delete that information. If you believe that a
child under age 14 may have provided us with personal information without
parental consent, please contact us as specified in the How To Contact Us
section of this Privacy Policy.
CONTACT US
You can contact us to update your preferences, exercise your rights, submit a
request, or ask us questions.
The easiest way to do so is through the Support section of
https://www.samsung.com/.
For requests related to Samsung Canada's privacy practices, to help us best
serve you, please choose the applicable option from the drop-down menu found at
the bottom of this page and follow the instructions
For all other requests relating to information collected through the Services
that is controlled by Samsung Electronics Co., Ltd. (located in South Korea) you
can also contact the Global Privacy Officer who is in charge of the protection
of personal information globally at:
Samsung Electronics Co., Ltd.
Attention: Global Privacy Office
129, Samsung-ro, Yeongtong-gu,
Suwon-si, Gyeonggi-do 16677, Republic of Korea
For all other requests relating to information that is collected through Canada
customer support and marketing, you can also contact the Canadian Privacy
Officer who is in charge of the protection of personal information in Canada at:
Samsung Electronics Canada Inc.
Attention: Canadian Privacy Officer
2050 Derry Road West
Mississauga Ontario
Canada L5N 0B9
SAMSUNG CANADA PRIVACY REQUESTS
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(collectively “technologies”) to store and access information on your device.
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