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 1. Home
 2. Software and Services
 3. Case Management

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CASE MANAGEMENT

Cloud case management software powered by iCasework

Book a demo


EASY TO USE SOFTWARE THAT HELPS YOU MANAGE CASES BETTER

Civica’s Case Management products help automate, manage, and report any case
type. For 20 years, we’ve been building industry-specific solutions powered by
the award-winning iCasework platform.

Our industry and market-specific products enable the solution to be deployed
rapidly so that your organisation can adhere to regulations, improve service
levels and enhance the customer experience in a consistent and timely way.

Download datasheet


RECENT CLIENT PROJECTS

Previous

Case Study

4th October 2022

Cheshire West and Chester council legal case management
Read more

Case Study

5th September 2022

Tesco Bank financial complaint handling case management
Read more

Case Study

21st July 2022

NHBC streamlines complaint handling Solution
Read more

Case Study

20th October 2021

Christian Aid deploy iCasework
Read more

Case Study

15th November 2022

Southwark Council reduce workload with case management
Read more

Case Study

4th October 2022

Cheshire West and Chester council legal case management
Read more

Case Study

5th September 2022

Tesco Bank financial complaint handling case management
Read more

Case Study

21st July 2022

NHBC streamlines complaint handling Solution
Read more

Case Study

20th October 2021

Christian Aid deploy iCasework
Read more

Case Study

15th November 2022

Southwark Council reduce workload with case management
Read more

Case Study

4th October 2022

Cheshire West and Chester council legal case management
Read more

Case Study

5th September 2022

Tesco Bank financial complaint handling case management
Read more

Case Study

21st July 2022

NHBC streamlines complaint handling Solution
Read more

Case Study

20th October 2021

Christian Aid deploy iCasework
Read more
Next

ANTHONY THOMAS,

HEAD OF CUSTOMER ASSURANCE,

ADMIRAL

iCasework will allow us a fuller understanding of the nature of complaints and
help us build on improved services for all customers in the future.


PRODUCTS POWERED BY ICASEWORK

COMPLAINTS & FEEDBACK

Capturing cases across your entire business network.



Find out more

DATA PRIVACY

Workflows to manage an individual's data requests.



Find out more

EMPLOYEE RELATIONS

Manage employee relations cases across your organisation.



Find out more

LEGAL & RECORDS

Providing legal insight and managing efficient processes.



Find out more

INFORMATION GOVERNANCE

Helping public services manage and report on all FOI and SAR cases.



Find out more

CORONERS

Optimising coronial processes for more efficient working.



Find out more

REGISTRATIONS

Transforming registrations of births, marriages and deaths



Find out more

MORTUARIES

Streamlining the workload for morticians and their teams



Find out more


DOWNLOAD OUR RESOURCES

Discover how Civica Case Management can help you improve how to manage
complaints and feedback.

Download resources



DOWNLOAD OUR BROCHURE

Discover how Civica Case Management can improve how you manage cases, feedback
and complaints

Download brochure


JENNY BURNS,

DIGITAL ADVISOR,

CHRISTIAN AID

Previously, we collected feedback using paper forms, notebooks and spreadsheets.
But, we knew there were limits on how much, and how reliably, data could be
collected in this way.


OUR LATEST INSIGHTS

THE COMPLETE CASE MANAGEMENT PACKAGE

Read our brochure and start streamlining your case management processes.



Find out more

INNOVATIVE AND GAIN A COMPETITIVE ADVANTAGE

Customer feedback, good or bad, could be the key to your next innovation.



Find out more

COMPLAINTS HANDLING TOOLKIT

The complete guide for effective complaints management.



Find out more

Find out how we can transform the way you work

Book a demo Download brochure +44 (0) 3333 214 914
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