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ANDATECH SUPPORT

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HOW CAN WE HELP YOU TODAY?

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+613 8899 6900



KNOWLEDGE BASE


GENERAL QUESTIONS

General Product & Store FAQs 4
 * How do I register my new product?
 * Do you have a shopfront I can visit?
 * How to whitelist or stop Andatech e-mails going to junk/spam folder?
 * What is the difference between an air purifier, a humidifier, and a
   dehumidifier? Which one do I need?

Orders and Deliveries 9
 * Can I pick-up my order from your office?
 * If you're not home to receive the delivery
 * Delivery Costs
 * International Shipping Enquiries
 * Order Processing and Delivery Times

See all 9 articles
Warranty and Returns 3
 * Andatech Warranty Policy
 * How to return your product to us
 * Andatech Returns Policy

Ionmax 2-yr Warranty 8
 * 2 Years Warranty on All Ionmax Products Purchased from 1 Jan 2021
 * I purchased my Ionmax product in January 2021 but its packaging and manual
   all mention a 1-year warranty?
 * Do I get 2 years warranty if I bought a secondhand or refurbished product in
   2021?
 * I received a replacement unit under warranty this year. Do I get the 2-year
   warranty on this unit, too?
 * Does the 2 years warranty cover Ionmax filters and replacement parts too?

See all 8 articles


CALTRACE

Account and Product Registration 6
 * How do I register an account?
 * How to register a new product?
 * How to change your user details on CalTrace
 * How to edit product details on CalTrace
 * How to reset your CalTrace password

See all 6 articles


BREATHALYSER CALIBRATIONS

Calibration FAQs 13
 * How do I book my breathalyser for calibration?
 * How often do I need to calibrate my unit?
 * Why do I need to calibrate my breathalyser?
 * How do I mail my breathalyser back for calibration?
 * How long does calibration take?

See all 13 articles
Calibration Management Plans 8
 * What are calibration management plans?
 * I just signed up for a calibration management plan. What do I do now?
 * I want to book an early calibration using the services remaining on my
   management plan
 * I have signed up for a management plan but have not received any emails from
   you
 * Trying to sign up for management plan but can't remember when I purchased or
   last calibrated it

See all 8 articles


PERSONAL BREATHALYSERS

General 20
 * How do I blow into a breathalyser?
 * Breathalyser keeps reading 0 or provide different readings even after
   alcohol?
 * Changed batteries but device will not power on
 * Difference between Semiconductor and Fuel Cell sensor
 * How frequently does an industrial unit need to be calibrated?

See all 20 articles
Breathalyser Error Messages 10
 * 'FSr'
 * 'Bae' or '69t' or 'Bat'
 * 'Flo
 * 'OL'
 * 'err' or 'err2'

See all 10 articles
AlcoSense Elite 3 2
 * New Alcosense Elite 3 unit won't turn on
 * How to remove/replace the battery cover for Alcosense Elite 3?

AlcoSense Verity 2
 * How do I read the BAC on the Alcosense Verity?
 * Where is the serial number located on the Alcosense Verity?

AlcoSense Stealth 1
 * Will Alcosense Stealth show when device needs to be calibrated?

AlcoSense Pro 6
 * How to correctly blow into the Alcosense Pro?
 * How to remove and replace Alcosense Pro battery cover?
 * How to change between fast and normal testing mode on the Alcosense Pro?
 * How to check number of test have been conducted on the Alcosense Pro?
 * Warning light appears during testing on Alcosense Pro

See all 6 articles
AlcoSense Zenith+ 2
 * How to open the battery cover for the Alcosense Zenith+
 * AlcoSense Zenith + Unit ERR9 Error

Alcosense Nexus 2
 * Deleting data from Alcosense Nexus
 * How does Alcosense Nexus store data?

AlcoSense Zenith 4
 * Difference between pressure or non-pressure sensor
 * How do I replace the sensor of the Alcosense Zenith?
 * Where to buy replacement sensors for the Alcosense Zenith?
 * Alcosense Zenith not responding after blowing into it

Wingmate Breathalysers 3
 * Wingmate Pro or Rover turns itself off after blowing into the device.
 * How do I use the Wingmate Pro or Rover?
 * "Flo" error on Wingmate Pro or Rover.


WORKPLACE BREATHALYSERS

Andatech Prodigy 4
 * The Andatech Prodigy screen has frozen or is unresponsive
 * Trouble installing the Andatech Prodigy software
 * Data saving to computer for the Andatech Prodigy
 * Missing Andatech Andalink shortcut on desktop

Andatech Sentry 1
 * Andatech Sentry Software Installation Guide

Andatech Precision 1
 * My Andatech Precision Plus will not switch on

Andatech Soberlive 2
 * How to change the Andatech Soberlive sensor
 * Stuck at "Device Error, please contact admin" notification after changing
   Soberlive sensor


DEHUMIDIFIERS

General Dehumidifier Questions 17
 * Dehumidifier keeps turning itself off after a few hours
 * How to choose a dehumidifer?
 * Dehumidifier "FULL" light constantly on
 * Can dehumidifier be placed in a corridor/walkway that leads to a bathroom &
   laundry?
 * The difference between a compressor and a desiccant humidifier.

See all 17 articles
Desiccant Dehumidifiers Troubleshooting 5
 * Burning or peculiar smell emitting from new desiccant dehumidifier
 * What is the desiccant dehumidifier rotor disc made of?
 * Does the desiccant dehumidifier need any maintenance?
 * Desiccant dehumidifier blowing out "cool" air
 * "Check" light on dehumidifier flashing

ION632 4
 * What is the power consumption of ION632?
 * What is the cause of "check" light on ION632?
 * ION632 producing a peculiar smell
 * Does the ION632 have an in-built heater?

ION612 4
 * Can I use an external timer for ION612 Dehumidifier?
 * ION612 tank full light is always on even when it isn't full
 * Does the ION612 model has an in-built heater?
 * ION612 ionizer output

ION681 3
 * ION681 blinking lights
 * For ION681 Dehumidifier, are there two holes and two plugs at the back?
 * Light keeps flashing on "auto" mode on the ION681


AIR PURIFIERS

General Air Purifier FAQs 3
 * How often do I need to change air purifier filters?
 * Do air purifiers generate ozone?
 * Ozone vs Negative Ions

Ionmax Breeze ION420 5
 * ION420 Power or replacing filter light is blinking
 * Where is the ION420 ioniser located?
 * How much carbon is there in the ION420 filters?
 * What is the Clean Air Delivery Rate CADR of ION420
 * Can I switch off the UV-C light on the ION420

Ionmax ION401 Ionic Air Purifier 8
 * ION401 is making noise when UV light is on
 * ION401 produces static noise
 * Cleaning light switched on (even after cleaning)
 * ION401 blades are sticky
 * ION401 UV light is not on

See all 8 articles
Ionmax ION390 Air Purifier 7
 * ION390 HEPA light is still on after replacing filters
 * The control panel (LCD) of ION390 appears pixelated or blacked out.
 * How often should I change the filters in the ION390?
 * How much ions does the ION390 produces?
 * Where is the ION390 air quality sensor located?

See all 7 articles
Ionmax ION330 Air Purifier 6
 * Is UV lamp in ION330 replaceable?
 * Does the ION330 produce ozone?
 * Does the ION330 have an ionic filter?
 * What is the coverage area of ION330?
 * What is the power input of ION330?

See all 6 articles
Coway 1018F Classic 7
 * How often do the Coway 1018F filters need to be replaced?
 * Coway 1018F pollution level indicator doesn't change or is continuously high
   or low
 * No air / breeze coming out of Coway 1018F
 * Coway 1018F air speed doesn't change
 * Coway 1018F air speed is low

See all 7 articles
Coway 1516D Storm 7
 * How often do the Coway 1516D filters need to be replaced?
 * No air / breeze coming out of Coway 1516D
 * Coway 1516D air speed is low
 * Coway 1516D air cleaning level (Low / Mid / High) doesn't change
 * Coway 1516D pollution level indicator doesn't change or is continuously high
   or low

See all 7 articles


HUMIDIFIERS

General Humidifier Troubleshooting 5
 * The humidifier output volume of the mist is low.
 * Humidifier seems to be leaking
 * Unpleasant smell from humidifier
 * Humidifier not producing mist
 * Difficulty removing humidifier cap

Ionmax ION90 Humidifier 13
 * How often to change the nano silver filter in the ION90?
 * ION90 reading very high relative humidity (RH)
 * ION90 is not reaching the set humidity level
 * ION90 appears to be leaking
 * ION90 low water indicator is on when the tank is filled up

See all 13 articles


DRIVESENSE DASH CAMS

General Connection / Power Issues 4
 * Ranger / Ranger Duo Dash Cam not powering up or flickering off/on
 * DriveSense Dashcam microSD card not compatible or not reading
 * GPS Player Doesn't Work (Doesn't show the GPS map location
 * Download DriveSense Ranger / Ranger Duo Software

DriveSense Ranger 6
 * How to download AWS player for DriveSense Ranger
 * How to update the firmware on your DriveSense Ranger dash cam
 * What SD cards can I use for my DriveSense Ranger
 * For DriveSense Ranger Dashcam - Daylight Saving in SA. Is there a GMT setting
   to change it?
 * How to Set the Time in DriveSense Ranger DashCam?

See all 6 articles
DriveSense Ranger Duo 4
 * What SD Card can I use with my DriveSense Ranger Duo Dash Cam?
 * How to Set the Time in DriveSense Ranger Duo DashCam?
 * DriveSense Ranger Duo rear camera not recording
 * Video playback on iMovie appears jerky or flickering


MEDSENSE THERMOMETERS

MedSense TF01 Infrared Forehead Thermometer 10
 * How do I retrieve the last test result from my MedSense TF01 thermometer?
 * MedSense TF01 rthermometer screen will not display when device is switched on
 * Error message "HI" or "LO" on the MedSense TF01 thermometer
 * Error message "Er.H" or "Er.L" on MedSense TF01 thermometer
 * How do I change the MedSense TF01 thermometer reading between °C and °F?

See all 10 articles


DRUG TESTING KITS

General Drug Testing Questions 2
 * Comparison of oral vs urine drug test kits
 * Drug Screening Cut-Off Levels according to Australian Standards


MANUALS AND DOWNLOADS

Industrial Breathalysers User Manuals 1
 * Industrial Breathalysers Manuals

Personal Breathalyser Manuals 1
 * Personal Breathalyser Manuals

Air Purifier User Manuals 1
 * Air Purifier User Manuals

Humidifiers User Manual 2
 * Humidifier Manuals
 * Dehumidifier User Manuals


OTHERS

Ketoscan Mini 4
 * KetoScan Maintenance and Calibration
 * Ketoscan app not connecting or stuck on loading
 * Ketoscan Mini is not reading correctly
 * Can we use AlcoSense Breathalyser Mouthpieces for KetoScan?

SolarCam Smart Wireless Camera 4
 * Where do I insert the memory card in the Solarcam?
 * Solarcam is not recording or not sending notifications
 * Forgot password or changed ISP - How to reconnect the Solarcam to the app
 * What memory card do I use for the SolarCam

Serene ION138 Aroma Diffuser 2
 * How many hours can the Serene ION138 run without the timer?
 * Serene ION138 clock time cannot be adjusted

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