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Submission: On October 23 via api from US — Scanned from DE
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<h1><span>Announcing the Service and Support Award Winners for 2020</span></h1>
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<h3></h3> by <a id="body_0_ItemFieldHasValue1_ctl00_0_UserLink1_0" href="https://www.thinkhdi.com/member/HDIContent/profile.aspx">Team HDI</a>
<br>August 13, 2020 <br><br>
<div style="clear:both;"></div>
<span>
<p>Each year, HDI honors the very best in the technical support and service management profession, recognizing the individuals, teams, and organizations that have achieved and maintain the highest standards of quality and customer
satisfaction. The HDI Service and Support Awards showcase those individuals and teams that excel at service and support and elevate their businesses by their excellent work. </p>
<p>The nomination period ran from August 5 through October 31. Completed nominations were then turned over to industry expert judges for review, and
<a href="https://www.thinkhdi.com/library/supportworld/2020/announcing-technical-support-awards-finalists-2020.aspx" target="_blank">finalists</a> were named in February. The judges interviewed each finalist and finalist team by video
conference.</p>
<p>The award ceremony is always much anticipated and gathers an enthusiastic crowd. This year, we gathered online at <a href="http://www.hdiconference.com/" target="_blank">SupportWorld Live: A Digital Experience</a> to present the awards
and celebrate the accomplishments of the finalists and winners.</p>
<blockquote>The winners were announced at SupportWorld Live.<br>
<a href="https://ctt.ec/1EOeX" target="_blank"><img alt="Tweet: The winners were announced at SupportWorld Live. @ThinkHDI #techsupport #servicedesk #SupportWorld #HDIAwards" src="http://clicktotweet.com/img/tweet-graphic-4.png"></a>
</blockquote>
<p>Roy Atkinson, HDI Group Principal Analyst, presented this year’s awards. While we could not celebrate in person, we plan to honor the 2020 winners at SupportWorld Live 2021.</p>
<p> </p>
<h2>Individual Awards</h2>
<p>
<strong>Best Service and Support Analyst </strong>| Nathan Loper, Butler University
</p>
<p>
<strong>Best Service and Support Technician </strong>| Phillip Oha, Loudoun County
</p>
<p>
<strong>Best Service and Support Manager </strong>| Gina Montague, Infinite Campus
</p>
<p>
<strong>Local Chapter Officer of the Year </strong>| Bill Liberti, Capital Area – Washington, DC
</p>
<p><strong>Lifetime Achievement</strong> | Peter McGarahan </p>
<h2>Team Awards</h2>
<p>
<strong>Best Use of Technology </strong>| First American IT Service Desk
</p>
<p>
<strong>Best Service and Support Culture </strong>| End User Services, Information Technology, Box
</p>
<p>
<strong>Best Customer Experience </strong>| Everbridge Customer Support
</p>
<p>
<strong>Best Service and Support Organization </strong>| First American IT Service Desk
</p>
<p> </p>
<blockquote>The nomination period for the <a href="https://www.thinkhdi.com/events/awards.aspx" target="_blank">2021 Service and Support Awards</a> is now open. Download the toolkit and start a nomination. <br>
<a class="orange-button" href="https://www.thinkhdi.com/events/awards.aspx" target="_blank">Start a nomination!</a>
</blockquote>
<hr>
<p>
</p>
<p>
<em>For 30 years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into
opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and
support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and
informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes.</em>
</p>
<hr>
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<div class="TaggedContent-Tags"><span id="body_0_ItemTags1">Tag(s): <span>supportworld</span><span>, </span><span>workforce enablement</span><span>, </span><span>workforce enablement</span><span>, </span><span>support center</span><span>,
</span><span>service management</span><span>, </span><span>service desk</span><span>, </span><span>technology</span><span>, </span><span>metrics and measurements</span><span>, </span><span>desktop support</span><span>,
</span><span>customer experience</span></span></div>
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Advertisement
ANNOUNCING THE SERVICE AND SUPPORT AWARD WINNERS FOR 2020
by Team HDI
August 13, 2020
Each year, HDI honors the very best in the technical support and service
management profession, recognizing the individuals, teams, and organizations
that have achieved and maintain the highest standards of quality and customer
satisfaction. The HDI Service and Support Awards showcase those individuals and
teams that excel at service and support and elevate their businesses by their
excellent work.
The nomination period ran from August 5 through October 31. Completed
nominations were then turned over to industry expert judges for review, and
finalists were named in February. The judges interviewed each finalist and
finalist team by video conference.
The award ceremony is always much anticipated and gathers an enthusiastic crowd.
This year, we gathered online at SupportWorld Live: A Digital Experience to
present the awards and celebrate the accomplishments of the finalists and
winners.
> The winners were announced at SupportWorld Live.
Roy Atkinson, HDI Group Principal Analyst, presented this year’s awards. While
we could not celebrate in person, we plan to honor the 2020 winners at
SupportWorld Live 2021.
INDIVIDUAL AWARDS
Best Service and Support Analyst | Nathan Loper, Butler University
Best Service and Support Technician | Phillip Oha, Loudoun County
Best Service and Support Manager | Gina Montague, Infinite Campus
Local Chapter Officer of the Year | Bill Liberti, Capital Area – Washington, DC
Lifetime Achievement | Peter McGarahan
TEAM AWARDS
Best Use of Technology | First American IT Service Desk
Best Service and Support Culture | End User Services, Information Technology,
Box
Best Customer Experience | Everbridge Customer Support
Best Service and Support Organization | First American IT Service Desk
> The nomination period for the 2021 Service and Support Awards is now open.
> Download the toolkit and start a nomination.
> Start a nomination!
--------------------------------------------------------------------------------
For 30 years, HDI has partnered with thousands of professionals and their
organizations to improve their performance by helping them to: drive change,
harness knowledge, transform teams, make connections, and turn challenges into
opportunities. HDI empowers the technical support and service management
community to advance their strategy, operations and teams through optimized
service delivery. From the employee to the enterprise, HDI transforms service
and support through its comprehensive lineup of training and certification
courses, industry-leading annual conferences, results-driven consulting
services, community-based networking opportunities, and insightful research and
informational resources. What does HDI stand for? HDI stands for smarter service
resulting in better business outcomes.
--------------------------------------------------------------------------------
Tag(s): supportworld, workforce enablement, workforce enablement, support
center, service management, service desk, technology, metrics and measurements,
desktop support, customer experience
RELATED:
* How to Set Quarterly Goals to Show ROI
* In Memoriam: Tom Kadlec
* Staffing Ratios for Support: Not the Best Way!
MORE FROM TEAM HDI
* Infographic: 5 Ways to Impress Your Technical Support Customers
* Infographic: Desktop Support Technician in a Nutshell
* Infographic: Desktop Support Tickets Are Still on the Rise
--------------------------------------------------------------------------------
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