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MST Holding: Outsourcing Global Contact Center Solutions
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Global Contact Center Solutions
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ES
 * ABOUT US
 * SECTORS
   Automotive Banking Ecommerce
   Home appliance Healthcare HVAC
   Insurance ICT Telecommunications
 * SERVICES
   Contact Center Solutions Customer service Technical support Outbound sales
   Backoffice support
   360º solutions Quality management Training Quality audit eLearning
   Technological solutions Bot trainner IVR ASR RPA
 * JOIN US
 * BLOG
 * CONTACT US

ES

International Services World Wide

Connecting people since 1992
Contact us
The MST Holding Team wishes you

MERRY CHRISTMAS

And a wonderful New Year 2025
Europe awards MST

The biggest awards in the European
Contact Center sector
Know More
We are Sponsors of the

IV CONTACT

CENTER CONGRESS

We drive Excellence in CX
Know More
MST Holding

Global Contact Center Solutions
Contact us
International Services World Wide

Connecting people since 1992
Contact us
The MST Holding Team wishes you

MERRY CHRISTMAS

And a wonderful New Year 2025
Europe awards MST

The biggest awards in the European
Contact Center sector
Know More
We are Sponsors of the

IV CONTACT

CENTER CONGRESS

We drive Excellence in CX
Know More
MST Holding

Global Contact Center Solutions
Contact us
International Services World Wide

Connecting people since 1992
Contact us
 * 1
 * 2
 * 3
 * 4
 * 5

Multichannel and Multilingual Customer Service

Experts in multi-channel customer management in different languages. We cover
all your needs for a Customer Service project.
Customer Service
Technical Support
OUTBOUND
Back Office
KNOWLEDGE CENTER
Experience
Proximity
Commitment
Technology
Flexibility
Trust
Quality
The new normal requires new challenges


• New digital channels

• Telecommuting

• Online sales support

• Remote assistance

• Attention in Social media

• Care automation

• New customer experience

Dedicated to a wide variety of sectors

Automotive
MST Automotive specializes in multi-channel and multi-lingual customer services
across telephone, live chat, email and social networks for business...
Read more
Banking
As IBM Partners of all its solutions, we are leaders in innovation in Banking
Customer Services. Our banking clients achieve the highest performanc...
Read more
e-Commerce
MST has extensive experience in multi-channel (telephone, chat, email, social
networking) and multilingual customer services. It integrates a highl...
Read more
Healthcare
MST Healthcare is an expert partner in Customer Service and Sales solutions for
the pharmaceutical and the healthcare industry, including hospitals...
Read more
Home Appliances
MST has more than 27 years of experience in Technical Support, Omnicanal
Customer Service and multiple languages. With the most innovative customer...
Read more
Information Technology
With innovative Customer Service technologies and our customer-centric strategy,
we increase results in First Contact Resolution and customer loyal...
Read more
Insurance
MST is a specialized provider with tools and technological solutions (Chatbot,
IA, RPA, NLP,...) that accelerate sales rates and customer satisfact...
Read more
TELECOMUNICATIONS
MST turns multi-channel (telephone, chat, email, social networking) and
multilingual customer service into a competitive advantage of the market...
Read more
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Keep up to date with everything that happens in MST.
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About us

"I have the honour to lead the great and diverse "International Business Unit"
at MST Group since 2015. I'm responsible of the end to end client journey
(Sales-to-delivery). Focus on strategies and activities of our Unit Business
with a high level of management and control of the P&L and balance sheet of the
Company."
Jessica Barceló - AI Orientation
"As director of the National Business Unit, I have the pleasure of managing the
company's activity in a multitude of territorial sectors. With more than 15
years of experience in the company, each day is a new one to continue growing."
José Luis Domingo - Director NBU
"I have the honour of representing the Banking Unit in MST for more than 10
years. Major accounts trust our services because of the effectiveness,
efficiency and trust we have in our clients."
Carolina Bullón - Directora BBU
“The greatest Manager is a person who believes that success is all about growing
others because they think from a team perspective. That is what creates
confidence and influence to make things work and where all the opportunities
become endless. One of the main points to achieve your goals is to go straight
to the essential and avoid distractions about insignificant details. This is
where the business success of the International Unit resides.”
Mattia Villa - Director IBU
MST Holding
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