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2 forms found in the DOM

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Text Content

UP TO 50% OFF SALE SHOP NOW

 * Order Status
 * Live Chat
 * Find in Store
 * Gift Cards
 * Favorites (0)
 * Join Vans Family
 * Sign In

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Shoes
Clothing
Accessories
Barbie™
Customs
SKATEBOARDING
SALE
MORE
more
Search
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VANS FAMILY POINT RESET AND VOUCHER DETAILS

WHY DID MY POINTS DISAPPEAR??

vans/plus

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Your points didn't disappear and aren't lost. They've been converted into a new
reward type, a voucher reward. We modified the Vans Family program to include
voucher rewards in response to member feedback. To develop this new format for
the Vans Family program, we first needed to convert your points into the
voucher. You were notified via email.

Note that only members with 500 or more points on 7/11/2023 qualified for a
voucher. However, all members (regardless of point balance) are eligible to
redeem an in-store reward in the program for free until 9/29 or while supplies
last. One redemption per member; restrictions apply.

In conjunction with this issuance of vouchers and free rewards, all points were
reset.







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WHY IS MY VOUCHER BASED ON MY POINT BALANCE FROM 7/11/2023?

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Your voucher is based on your point balance from 7/11/2023 due to the processing
time required to convert points into vouchers.

Your account will be fully updated with any points you've earned since 7/11/2023
by 8/18/2023. This will automatically appear as a point adjustment in your
account history. No action on your part is required. YOU WILL STILL RECEIVE
POINTS EARNED SINCE 7/11/2023 EVEN THOUGH THEY ARE NOT SHOWN IN YOUR ACCOUNT AT
PRESENT.

If you do not see points you earned since 7/11/2023 by 8/18/2023, please contact
Customer Service at 833.652.3016 for help.

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I RECEIVED A VOUCHER BUT NOTICED MY POINT BALANCE HASNT BEEN RESET. WHAT'S UP
WITH THAT?

vans/plus

--------------------------------------------------------------------------------

We're working diligently behind the scenes to reset your points. (Unfortunately,
its not as simple as flipping a switch!) While most points have been reset, if
you're still seeing points in your balance that you earned prior to 7/11/2023,
sit tight. No action on your part is required. The correct balance will be shown
by no later than 8/4/2023. If you do not see the correct balance by that
date, please contact Customer Service at 833.652.3016 for help.

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WHAT CAN I SPEND MY POINTS ON NOW?

vans/plus

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We're sorry, but your points cannot be used during this transition. Coming soon,
Vans Family will feature voucher rewards. Points earned since 7/11/2023 will be
eligible for use on these voucher rewards once they're live, so definitely keep
earning points!

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WHERE CAN I FIND MY VOUCHER?

vans/plus

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If you qualified to receive a voucher, you should have received an email at your
Vans Family-associated email address alerting you to this update and directing
you to your one-time reward voucher. You can see your voucher reward on your
Vans Family Dashboard.

Note that only members with 500 or more points on 7/11/2023 qualified for a
voucher. The reward tile associated with the voucher will also disappear from
your account once redeemed.

If you still need help finding your Voucher, please contact Customer Service at
833.652.3016 for help.

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DOES THIS VOUCHER EXPIRE?

vans/plus

--------------------------------------------------------------------------------

Yes. This Vans Family Reward Voucher will expire on September 29th, 2023 at
11:59 p.m. EST. So, make sure to use it by then!

--------------------------------------------------------------------------------

HOW DO I USE MY VOUCHER?

vans/plus

--------------------------------------------------------------------------------

To use your voucher, follow these steps:

 1. Sign-In to your Vans Family account. (Complete Your Vans Family Profile
    using your Vans Family email address. Profile must be completed before you
    can redeem a voucher.)
 2. Chose either the in-store OR vans.com voucher reward tile and follow the
    instructions to redeem.
 3. If redeeming in-store, show the Vans store associate the reward tile at
    checkout and enter the store code they provide. Then click 'REDEEM'.
 4. If redeeming in vans.com, you will receive your voucher code in an email
    after redeeming the reward tile. Enter this voucher code in the promo code
    field on the billing page.

Please note that once you redeem either the in-store or vans.com reward tile,
both tiles will disappear. This means you can only use the reward voucher in
store or online based on your selection.

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WHERE CAN I USE MY VOUCHER?

vans/plus

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You can use your Vans Family Reward Voucher on Vans.com, the Vans Family
app(enter the voucher code in the designated promo box just as you would on
vans.com), or at any U.S. Vans store (retail or outlet).

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CAN I USE MY VOUCHER WITH OTHER VANS PROMOTIONS?

vans/plus

--------------------------------------------------------------------------------

Yes! The voucher is stackable with all other Vans prmotions and may be used with
gift cards.

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CAN I SPLIT MY VOUCHER INTO TWO OR MORE TRANSACTIONS?

vans/plus

--------------------------------------------------------------------------------

No. The Vans Family Reward Voucher can only be used once, which means the total
amount will be applied to that purchase (prior to sales tax/packing/shipping).
If you didn't use the full value of the voucher on your purchase, any remaining
value will be forfeited. You have to "use it or lose it."

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CAN I EXCHANGE MY VOUCHER FOR CASH?

vans/plus

--------------------------------------------------------------------------------

We're sorry, but no. The voucher is good for only savings on your qualifying
Vans purchase. It's not a gift card.

--------------------------------------------------------------------------------

CAN I GIVE MY VOUCHER TO SOMEONE AS A GIFT?

vans/plus

--------------------------------------------------------------------------------

We're sorry, but no. The voucher is good only for you as a Vans Family member.
It's not a gift card.

--------------------------------------------------------------------------------

WHAT IS A "QUALIFYING VANS PURCHASE"?

vans/plus

--------------------------------------------------------------------------------

Pretty much everything we sell, except charitable items, gift cards and non-Vans
branded items.

--------------------------------------------------------------------------------

WHERE CAN I FIND THE TERMS AND CONDITIONS FOR THE VOUCHER?

vans/plus

--------------------------------------------------------------------------------

You can find them here:

https://www.vans.com/ns/vans/projects/family/Voucher_Only_TCs.pdf

--------------------------------------------------------------------------------

WHAT IF I STILL HAVE A QUESTION?

vans/plus

--------------------------------------------------------------------------------

No worries! Just hit up Customer Service at 833.652.3016 for help.

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GENERAL

WHAT IS VANS FAMILY?

vans/plus

--------------------------------------------------------------------------------

Vans Family is an experiential loyalty program, our way of inviting you to enjoy
Off The Wall experiences designed for our biggest fans. As a member of our
Family, you’ll get insider information, exclusive Custom designs and
members-only experiences. Earn points from shopping and sharing, and redeem
those points for rewards.

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IS THERE AN APP?

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Yes! You can download the app in the Apple Store or Google Play Store.

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HOW DO I SIGN UP FOR VANS FAMILY?

vans/plus

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You can enroll in the Vans Family mobile app or at Vans.com. Anyone living in
the U.S. and ages 16 and above can join. No purchase necessary, and there’s no
fee to join.

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I ALREADY HAVE AN ACCOUNT ON VANS.COM AND RECEIVE EMAILS. AM I ALREADY A MEMBER?

vans/plus

--------------------------------------------------------------------------------

Not yet. To receive points for rewards and access program benefits, you must
enroll in Vans Family. This is different than creating an account on Vans.com or
signing up to receive emails. Enroll here.

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I ACCIDENTALLY CREATED TWO ACCOUNTS. CAN I COMBINE THEM?

vans/plus

--------------------------------------------------------------------------------

Yes. Please contact Customer Service at 833.652.3016.

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I’M HAVING TROUBLE WITH MY ACCOUNT OR THE APP, CAN YOU HELP ME?

vans/plus

--------------------------------------------------------------------------------

Please contact Customer Service at 833.652.3016 for help.

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HOW DO I STOP GETTING EMAILS FROM VANS FAMILY?

vans/plus

--------------------------------------------------------------------------------

You may unsubscribe from Vans Family emails at any time by updating your
communication preferences. Even if you unsubscribe, you may still get an email
from us if you need to reset your password and possibly if we want to surprise
you with an Off The Wall gift. Update your communication preferences here.

--------------------------------------------------------------------------------

POINTS

HOW DO I EARN POINTS?

vans/plus

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You can earn points in three ways:

 1. Make a purchase at a Vans store.
 2. Make a purchase on Vans.com.
 3. Engage with Vans Family.

Points will not be awarded for Vans merchandise purchased at non-Vans stores.
Points will not be awarded for buying a gift card, but they will be awarded for
applying a gift card to a purchase.

--------------------------------------------------------------------------------

HOW MANY POINTS DO I EARN ON MY PURCHASE?

vans/plus

--------------------------------------------------------------------------------

For every dollar you spend on merchandise at participating Vans stores And
Vans.com, you will earn 10 points.

--------------------------------------------------------------------------------

WHAT DO MY POINTS GET ME?

vans/plus

--------------------------------------------------------------------------------

You can redeem your points for rad rewards. Check them out here.

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CAN I GET CREDIT FOR PURCHASES I MADE BEFORE I JOINED?

vans/plus

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If you join Vans Family after making a purchase, you have 30 days from the date
of the purchase to earn points for that purchase. Give Customer Service a call
at 833.652.3016 to help you out with your points.

--------------------------------------------------------------------------------

I FORGOT TO LET THE STORE ASSOCIATE KNOW I’M A VANS FAMILY MEMBER. CAN I GET
STILL GET CREDIT FOR MY PURCHASE?

vans/plus

--------------------------------------------------------------------------------

If you’re a member of Vans Family, simply call Customer Service at 833.652.3016
within 30 days to get points for your purchase. They’ll confirm your Vans Family
enrollment and your transaction details, then award you points.

--------------------------------------------------------------------------------

DO MY POINTS EXPIRE?

vans/plus

--------------------------------------------------------------------------------

Your points expire 24 months after they are earned.

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WHEN DO POINTS SHOW UP IN MY ACCOUNT?

vans/plus

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Points show up in your account up to 72 hours after you earn them.

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HOW DO I SEE HOW MANY POINTS I HAVE?

vans/plus

--------------------------------------------------------------------------------

You can see your points balance in your Vans Family Dashboard

--------------------------------------------------------------------------------

WHAT HAPPENS TO MY POINTS WHEN I RETURN ITEMS OR CANCEL AN ORDER?

vans/plus

--------------------------------------------------------------------------------

Points will be removed from your account when you return items or cancel an
order.

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I DON'T SEE POINTS I THINK I SHOULD HAVE EARNED. WHAT DO I DO?

vans/plus

--------------------------------------------------------------------------------

If you made your purchase in-store, click here to submit your receipt and get
your points. If you made the purchase online, please contact Customer Service at
833.652.3016 for help.

--------------------------------------------------------------------------------

REWARDS

HOW DO I REDEEM MY POINTS FOR REWARDS?

vans/plus

--------------------------------------------------------------------------------

Check out the Vans Family Dashboard for available rewards and follow
instructions to redeem your points for different types of rewards.

--------------------------------------------------------------------------------

HOW DO I SEE AVAILABLE REWARDS?

vans/plus

--------------------------------------------------------------------------------

Vans Family members can see all rewards currently available in the Vans Family
Dashboard.

--------------------------------------------------------------------------------

HOW MANY REWARDS CAN I REDEEM?

vans/plus

--------------------------------------------------------------------------------

Vans Family members are able to redeem up to two of each reward.

--------------------------------------------------------------------------------

CAN I RETURN REWARDS?

vans/plus

--------------------------------------------------------------------------------

No, all reward redemptions are final.

--------------------------------------------------------------------------------


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Contact

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ADDRESS

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(Mon - Fri) 6am - 4pm PST (Sat - Sun) 6:30am - 3pm PST

EMAIL

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ADDRESS

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HOURS

(Mon - Fri) 6am - 4pm PST (Sat - Sun) 6:30am - 3pm PST


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