www.gainsight.com Open in urlscan Pro
104.196.153.73  Public Scan

Form analysis
2 forms found in the DOM

POST https://www.gainsight.com/job/sr-customer-success-executive-2/?form=apply#wpjb-scroll

<form id="wpjb-apply-form" action="https://www.gainsight.com/job/sr-customer-success-executive-2/?form=apply#wpjb-scroll" method="post" enctype="multipart/form-data" class="wpjb-form wpjb-form-nolines">
  <input id="_wpjb_action" name="_wpjb_action" value="apply" type="hidden"><input id="_job_id" name="_job_id" value="15331" type="hidden">
  <div class="wpjb-legend">Apply</div>
  <fieldset class="wpjb-fieldset-apply">
    <div class="wpjb-element-input-text wpjb-element-name-applicant_name">
      <label class="wpjb-label"> Your name <span class="wpjb-required">*</span> </label>
      <div class="wpjb-field">
        <input id="applicant_name" name="applicant_name" type="text">
      </div>
    </div>
    <div class="wpjb-element-input-text wpjb-element-name-email">
      <label class="wpjb-label"> Your e-mail address <span class="wpjb-required">*</span> </label>
      <div class="wpjb-field">
        <input id="email" name="email" type="text">
      </div>
    </div>
    <div class="wpjb-element-input-textarea wpjb-element-name-message">
      <label class="wpjb-label"> Message </label>
      <div class="wpjb-field">
        <textarea id="message" name="message"></textarea>
      </div>
    </div>
    <div class="wpjb-element-input-file wpjb-element-name-file">
      <label class="wpjb-label"> Attachments </label>
      <div class="wpjb-field">
        <div id="wpjb-upload-container-file" class="wpjb-upload" style="position: relative;">
          <div class="wpjb-upload-ui wpjb-drag-drop">
            <div id="wpjb-drop-zone-file" class="wpjb-drop-zone" style="position: relative;"></div>
            <div class="wpjb-upload-inner">
              <span class="wpjb-upload-info"> Drop files here</span>
              <span class="wpjb-glyphs wpjb-icon-upload-cloud"></span>
              <span>
                <a href="#" id="wpjb-upload-browse-file" class="wpjb-upload-file wpjb-button" style="z-index: 1;">browse files ...</a>
              </span>
            </div>
          </div>
          <div class="wpjb-uploads">
          </div>
          <div id="html5_1gqd9hj112fdk5k1cth1eal1l8s3_container" class="moxie-shim moxie-shim-html5" style="position: absolute; top: 0px; left: 0px; width: 0px; height: 0px; overflow: hidden; z-index: 0;"><input
              id="html5_1gqd9hj112fdk5k1cth1eal1l8s3" type="file" style="font-size: 999px; opacity: 0; position: absolute; top: 0px; left: 0px; width: 100%; height: 100%;" multiple="" accept=""></div>
        </div>
      </div>
    </div>
  </fieldset>
  <div class="wpjb-legend"></div>
  <fieldset>
    <input type="submit" class="wpjb-submit" id="wpjb_submit" value="Send Application">
  </fieldset>
</form>

<form>
  <fieldset>
    <p><input type="checkbox" value="check" id="chkMain" checked="" class="optanon-status-checkbox"><label for="chkMain">Active</label></p>
  </fieldset>
</form>

Text Content

 * Products
   
   * * * PRODUCTS
       
       * Customer Success
       * Product Experience
       * inSided
     
     * * PLATFORM OVERVIEW
       
       * Gainsight Platform
       * Gainsight Marketplace
       * See Value from Gainsight Faster
 * Pricing
 * Solutions
   
   * * * BY USE CASE
       
       * HealthcareDeliver proactive, preventative care that enables you to
         retain and grow your customer base.
       * Start and Scale FastEssential features and onboarding to help you start
         and scale with Gainsight in as little as two weeks.
       * Scale and EfficiencyDeliver outcomes without adding headcount.
       * RetentionPredict churn and address risk.
       * ExpansionIdentify and align on expansion opportunities.
       * Product AdoptionProactively guide users to value.
     
     * * BY TEAM
       
       * Customer SuccessEmpower and enable your CSMs.
       * ProductCreate elegant product experiences.
       * Customer ExperienceIdentify trends across the customer journey.
       * Revenue and SalesDrive a high performing renewals process.
       * IT and AnalyticsConsolidate your Customer Data.
       * ExecutivesAlign on customer health and opportunities.
       * Community TeamsBuild a modern customer community.
 * Customers
 * Resources
   * The Latest from GainsightWhat’s new? From blogs to webinars, to guides and
     more.
     
     * * * THE LATEST FROM GAINSIGHT
         
         * Resources Library
         * Gainsight Blog
         * Events and Webinars
         * Gainsight Glossary
         * Push to Production
         * Gainsight Essentials
       
       
       * * GAINSIGHT ESSENTIALS
           
           The Gainsight you know and love just got a whole lot easier. Start
           and scale with Gainsight - and go live in as little as two weeks!
           What are you waiting for?
           
           Check it Out
           
   * By TopicWe’ve got it all organized by Product, Customer Success, and
     Community.
     
     * * * BY TOPIC
         
         * CS Ops Central
         * Customer Success Teams
         * Product Teams
       
       
       * * PULSE 2023
           
           Pulse 2023 is more than software’s biggest conference on durable
           growth. It’s a celebration of ten years of joy, and an invitation to
           ask what if about a future that’s yet to be written.
           
           Check it Out
           
   * Customer ResourcesFind the Gainsight community, certifications, and
     documentation.
     
     * * * CUSTOMER RESOURCES
         
         * Customer Community
         * Trainings & Certifications
         * Product Support
         * API & Developer Docs
       
       
       * * INSIDED BY GAINSIGHT
           
           Create a single destination for your customers to connect, share best
           practices, provide feedback, and build a stronger relationship with
           your product.
           
           Check it Out
           
   * Industry ResourcesFind a job, discover Pulse, and learn what’s happening
     industry-wide.
     
     * * * INDUSTRY RESOURCES
         
         * Customer Success Job Board
         * Pulse Plus
         * Pulse Conference
         * Pulse Library
       
       
       * * PULSE 2023
           
           Pulse 2023 is more than software’s biggest conference on durable
           growth. It’s a celebration of ten years of joy, and an invitation to
           ask what if about a future that’s yet to be written.
           
           Check it Out
           
   * Essential GuidesIf it’s here, it’s essential knowledge on CS, PX, and
     community.
     
     * * * ESSENTIAL GUIDES
         
         * Quarterly Business Reviews (QBRs)
         * Customer Success
         * Voice of the Customer
         * Customer Success Management
         * Customer Journey and Lifecycle
         * Professional Services Success
         * High Touch CS Management
         * Company-wide Customer Success
       
       * *  
         
         * Recurring Revenue
         * Channel Partner Success
         * Reducing Churn
         * Budgeting for Customer Success
         * Product Analytics
         * Customer Experience
         * Product Management Metrics
 * Company
   * Who We Are
   * Leadership
   * Newsroom
   * Partners
   * Careers
 * Impact
 * Login
   * Login to Gainsight CSCustomer Success Software
   * Login to Gainsight PXProduct Experience Software
 * Schedule a Demo


 * Products
   * Products
     * Customer Success
     * Product Experience
     * inSided
   * Platform
     * Gainsight Platform
     * Marketplace
     * See Value from Gainsight Faster
 * Pricing
 * Solutions
   * By Use Case
     * Healthcare
     * Start and Scale Fast
     * Scale and Efficiency
     * Retention
     * Expansion
     * Visibility
     * Product Adoption
   * By Team
     * Customer Success
     * Product
     * Customer Experience
     * Revenue and Sales
     * IT and Analytics
     * Executives
     * Community Teams
 * Customers
 * Resources
   * The Latest from Gainsight
     * Resource Library
     * Gainsight Blog
     * Events and Webinars
     * Glossary
     * Push to Production
     * Gainsight Essentials
   * By Topic
     * CS Ops Central
     * Customer Success Teams
     * Product Teams
   * Customer Resources
     * Customer Community
     * Training & Certifications
     * Product Support
     * API & Developer Docs
   * Industry Resources
     * CS Ops Central
     * Customer Success Job Board
     * Pulse Plus
     * Pulse Conference
     * Pulse Library
   * Gainsight Essential Guides
     * Quarterly Business Reviews (QBRs)
     * Customer Success
     * Voice of the Customer
     * Customer Success Management
     * Customer Journey and Lifecycle
     * Professional Services Success
     * High Touch Customer Success Management
     * Company-wide Customer Success
     * Recurring Revenue
     * Channel Partner Success
     * Product-Driven Customer Success
     * Churn
     * Budgeting for Customer Success
     * Product Analytics
     * Customer Experience
     * Business Metrics
     * Choosing a Customer Success Solution
     * Product Management Metrics
 * Company
   * About Gainsight
     * Who We Are
     * Leadership
     * Newsroom
     * Partners
     * Careers
 * Impact
 * Login
   * Login to Gainsight CS
   * Login to Gainsight PX

 * Jobs
 * Sr. Customer Success Executive


SR. CUSTOMER SUCCESS EXECUTIVE

Siteimprove
Published
January 26, 2023
Location
Seattle, Washington
Category
Customer Success Jobs  
Job Type
Full-time  
Number of Openings
2
Remote Friendly?
Yes
Job Role
CSM / CS Associate


DESCRIPTION

The Senior Customer Success Executive is an advisor that our customers can trust
not only related to Siteimprove but in improving their approach to the web
overall. The Senior Customer Success Executive is responsible for ensuring that
assigned Siteimprove customers are consistently successful in working with
Siteimprove. Results of these efforts should be a high retention rate of Annual
Recurring Revenue (ARR), identification of contract expansion opportunities, and
identifying customers willing to participate in promotional projects such as
case studies, testimonials and reference requests. Your expertise will ensure
the customer is successful continuously finding value with their subscription in
a manner that is mutually beneficial to both the customer and Siteimprove.

By combining your understanding of the customer’s definition of success with
your expertise in the Siteimprove offerings you will advise our customers on how
they can realize value and best leverage their solutions and services. Doing so
time and again will result in you being a trusted advisor and strategic partner
for our customers and their go-to contact for all things Siteimprove. This will
also result in other Siteimprove departments looking to you for knowledge about
our customers which you will be willing and able to provide.

WHAT YOU WILL BE DOING

 * Meet and exceed overall customer retention goals with assigned customers.
 * Work with strategic customers to establish critical goals and milestones,
   identify key performance indicators, and aid the customer in achieving their
   definition of success.
 * Conduct scheduled Executive Business Reviews (EBR) as appropriate for
   customer type at intervals determined by customer value.
 * Proactively identify improving or failing customer health and respond
   accordingly utilizing all available methods and tools to offer solutions to
   relevant stakeholders.
 * Lead knowledge sharing activities, including but not limited to process
   improvements and customer and industry trends. Provide feedback that will
   improve how Siteimprove works with our customers.
 * Work with customers that communicate their intent to cancel their
   subscription with the goal of discovering why.
 * Maintain advanced level knowledge of customer industries as well as product
   features, advantages, benefits, contract details, and selling points for
   effective communication.
 * Advocate on behalf of the customer to other departments to ensure customer
   needs are met
 * Keep up to date information, status, documentation, and other pertinent
   details of assigned customers in Siteimprove’s Customer Success tool.
 * Attend meetings and other company functions necessary to perform duties
 * Performs other related duties as assigned

WHAT WE REQUIRE OF YOU

 * You embody our core values: You are people centric. You are Customer focused.
   You embrace and drive change.
 * You have a passion to succeed. You find value in diversity and inclusion.
 * Minimum 3+ years of experience in Customer Success or equivalent history in
   increasing Customer satisfaction, adoption, and retention.
 * What we'll love about you
 * Self-starter with demonstrated record of acquiring knowledge above and beyond
   what is needed to complete assigned tasks
 * Strong listening ability and persuasiveness to use appropriate interpersonal
   styles and communication methods
 * Proven Customer focus experience ensuring the Customer perspective is a
   driving force behind business decisions and activities
 * Excellent problem solving and creative thinking skills
 * Proven ability to be a business advisor by creating valuable business
   partnerships with Customers
 * Proven track record of delivering measurable results
 * Excellent verbal and written communication skills working in a professional
   environment
 * Strong collaboration and team building skills
 * Excellent, time management, organizational and planning skills
 * Ability to multi-task and adapt to a fast-paced environment
 * Experience in digital marketing
 * Knowledge of and/or experience with a CRM tool
 * High level knowledge of Digital Content Creation, accessibility, Search
   Engine Optimization, and Digital Analytics
 * Software-as-a-Service (SaaS) experience with Customer service
 * Experience with screen share software
 * Familiarity with HTML or web content management a plus

WHAT YOU'LL LOVE ABOUT US

We are committed to making the world a more inclusive place. It is our purpose,
our Why with a capital W, our reason for jumping out of bed in the morning. It
is why we create, invent, and push ahead with innovative solutions. We are
innovators trying to change the world, but we cannot do it alone. We help and
encourage every company or individual who joins us.

And, as you might have guessed, an inclusive culture is a top priority for
us—and it shows! We have a global team of over 600 people across North America,
Europe, and Australia. We are a performance-driven company with a culture of
accountability, collaboration, and delivering value. If you are looking to work
on the next generation of technology that transforms content experiences in a
fast-paced, hyper-growth environment, then apply! We’re just getting started…

We also offer amazing perks!

 * Rest and relaxation: Open Paid Time Off (OPTO) program for vacation, personal
   illness, mental health, or to care for a family member, 10 paid holidays, and
   two Give Back Days.
 * Comprehensive benefits: National medical plan, dental, vision, paid maternity
   leave, paid paternity leave, HSA, Flex, employer-sponsored short-term,
   long-term disability, discounts to volunteer plans to meet your family needs,
   and more!
 * Prepare for the future: 401(k) with a company match to provide a better
   future in your retirement years.

Apply Online  
Apply
Your name *

Your e-mail address *

Message

Attachments
Drop files here browse files ...



Add A Job


JOB LOCATIONS

 * Anywhere
   1
 * Denver
   3
 * East Coast
   1
 * New York
   1
 * Seattle
   1
 * SF, Denver, Washington, DC
   1
 * United States
   2
 * Urbandale
   1
 * Watertown
   1

Win in business while being human-first.

Schedule a Demo
 * 
 * 
 * 
 * 

 * PRODUCTS
   
   * Customer Success
   * Product Experience
   * Insided
   
   PLATFORM
   
   * Gainsight Platform
   * Marketplace
   * Time to Value

 * SOLUTIONS
   
   * Healthcare
   * Education
   * Security
   * Customer Success Teams
   * Product Experience Teams
   * Product Adoption
   * Gainsight Essentials
   
   INDUSTRIES AND TEAMS
   
   * Scale and Efficiency
   * Retention
   * Expansion
   * Customer Success Teams
   * Product Teams
   * Customer Experience Teams
   * Revenue and Sales Teams
   * IT and Analytics Teams
   * Executives

 * RESOURCES
   
   * Resource Library
   * Gainsight Blog
   * Events & Webinars
   * 2-Minute Demo Center
   * Valuation Calculator
   * Gainsight Community
   * Push to Production
   * Gainsight Essentials
   * Gainsight University
   * Documentation
   * For Developers
   * Horizon Experience

 * GAINSIGHT
   
   * Who We Are
   * Leadership
   * Customers
   * Pricing
   * Partners
   * Impact
   * Press Releases
   * Careers

© 2023 Gainsight, The Customer Success Company. All rights reserved.  //   350
Bay Street, Suite 100, San Francisco, CA 94133  //  +1 (888) 623-8562

Terms and Privacy  //  Do not sell my personal information  //  Security

Are you sure you want to delete this file?

Yes, delete this file. Cancel
/



Add Files Cancel selected
















 * Your Privacy

 * Strictly Necessary Cookies

 * Performance Cookies

 * Functional Cookies

 * Targeting Cookies

 * More Information


PRIVACY PREFERENCE CENTRE




Active

Always Active



Save Settings

Allow All


We use cookies to personalise content and ads, to provide social media features
and to analyse our traffic. We also share information about your use of our site
with our social media, advertising and analytics partners.


Close
Accept Cookies
Cookie Settings