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Immigration and Employment Law Experts. We are on your side.

MON - SAT: 9:00 - 17:00

REDLANDS BUSINESS CENTRE, 3-5 TAPTON HOUSE ROAD, SHEFFIELD S10 5BY

Have a question?
Call: 0114 327 1794

Drop us a line to:
cf@zenithsolicitor.co.uk

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ABOUT US


WE ARE ZENITH SOLICITOR

Zenith Solicitor UKAbout Us


OUR VISION

We listen to our clients and use this insight and our legal experience to
deliver the best possible results. We have an open, friendly and responsive
approach ensuring that your needs are paramount. Our procedures, communication
and response systems have been developed to ensure that we are able to offer our
clients constructive advice and innovative solutions.


OUR MISSION

We believe that the provision of excellent service is fundamental to our
continued future success. Whenever we finish a case, we ask clients to give us
their opinion of our service through an independent organisation. We pay careful
attention to the results and take action to make immediate improvements if we
are falling short of your expectations in any aspect of our service.


COMPLAINT PROCEDURE

We aim to offer all our clients an efficient and effective service and we are
confident that we will do so in your case. We always welcome feedback on our
service. However we recognise that even in the best run offices, things can go
wrong from time to time. Should you be unhappy with any of our service, please
raise it first with Mr C Francis who is the Director/Solicitor of the Firm. If
you remain dissatisfied we will invite you to attend a meeting where we can try
to resolve the matter amicably.

We are confident of providing a high quality service in all aspects. If however,
there should be cause of concern or complaint about our professional service,
please refer the matter to Mr C Francis who will take appropriate actions to
resolve the issue in accordance with the firm’s procedures.

We will then investigate your complaint. The complaint will be passed on to Mr C
Francis, who will review the file related your matter and speaks to the member
of staff who acted for you. Mr C Francis will then invite you to a meeting to
discuss and hopefully resolve the complaint. He will do this within 14 days of
sending you the acknowledgement letter.

Within the three days of meeting, Mr C Francis will write to you to confirm what
took place and any solutions he has agreed with you. If you do not want a
meeting or it is not possible, Mr C Francis send you a detailed written reply to
your complaint including his suggestion for resolving the matter, within 21 days
sending you the acknowledgement letter.

At this stage, if you are not still satisfied, you should contact us again and
Mr C Francis will review his decisions. We will write to you within 14 days of
receiving your request for a review confirming our final position on your
complaint and explaining our reasons.

If you are still not satisfied, you can then contact Legal Ombudsman.

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

Tel: 03005550333
Email: enquiries@legalombudsman.org.uk
Web: www.legalombudsman.org.uk

SRA VERIFIED



HEAD OFFICE: SHEFFIELD

  Redlands Business Centre
  3-5 Tapton House Road, Sheffield - S10 5BY    
  cf@zenithsolicitor.co.uk



  0114 - 3271794   |   0114 - 3270467    
  0114 - 2166816

PRACTICE AREAS

 * PR Application
 * Same Day Service
 * 10/7 Years Settlement Visa
 * Visa Application
 * Tier 2 Application
 * British Citizenship

PRACTICE AREAS

 * DBS Representation
 * Bail and Detention
 * Immigration Law
 * Judicial Review
 * Asylum
 * Appeals

Authorised and Regulated by
The Solicitors Regulation Authority
Reg. No: 09995105 | VAT No: GB234277901
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