www.marriott.com Open in urlscan Pro
2.23.196.80  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Skip Main Navigation

Menu
Marriott Bonvoy
 * * COVID-19
   * English
 * Help
 * My Trips
 * Sign In or Join

Back

 * Find & Reserve
   
   Loading...
   
   Loading...
   
   CLOSE

 * Special Offers
   
   Loading...
   
   Loading...
   
   Loading...
   
   CLOSE

 * Vacations
   
   Loading...
   
   Loading...
   
   Loading...
   
   CLOSE

 * Our Brands
   
    * The Ritz-Carlton
    * St Regis
    * Edition
    * The Luxury Collection
    * W Hotels
    * JW Marriott
    * Marriott Hotels Resorts & Suites
    * Sheraton
    * Marriott Vacation Club
    * Delta Hotels
    * Le Meridien
    * Westin
    * Autograph Collection
    * Design Hotels
    * Renaissance Hotels
    * Tribute Portfolio
    * Gaylord Hotels
    * Courtyard Hotels
    * Four Points
    * Springhill Suites
    * Protea
    * Fairfield Inn
    * AC Hotels
    * Aloft
    * Moxy
    * City Express
    * Marriott Executive Apartments
    * Residence Inn
    * TownePlace Suites
    * Element
    * Homes & Villas by Marriott International
    * Explore All Brands
   
   CLOSE

 * Our Credit Cards

 * About Marriott Bonvoy
   
   Loading...
   
   Loading...
   
   Loading...
   
   CLOSE

CLOSE


PRIVACY CENTER

Print Page

Last Updated: August 1, 2023




MARRIOTT GROUP GLOBAL PRIVACY STATEMENT



The Marriott Group values you as our guest and recognizes that privacy is
important to you. We want you to be familiar with how we collect, use, and
disclose your Personal and Other Data (collectively, “Data”).



Data Covered by this Privacy Statement
The Data We Collect
The Online and Mobile Data We Collect
How and Where We Collect Your Data
Why We Collect Your Data
How and When We Share Your Data
Your Data, Your Choices: Your Privacy Preferences & Rights
Other Important Provisions
Contact Us
Related Links


CALIFORNIA AND COLORADO PRIVACY STATEMENT

Read the Marriott Group California and Colorado Privacy Statement.




PRIVACY PREFERENCES

At Marriott, we respect your privacy and want to provide you with the options,
information, and choices below to express your preferences: what and how much
you share with us and when and how you hear from us.


COOKIE PREFERENCES

Open

We want to learn what is relevant to you and ensure you have a personalized
experience. As described in more detail in our Global Privacy Statement, we use
digital tools like cookies and tags on our webpages. Cookies also help us
provide, protect, and improve our services. To adjust your preferences, please
visit our Tracking Preferences page.


COMMUNICATION PREFERENCES

Open

We want to engage with you in a way that is valuable to you, including how often
you want to hear from us. To set your preferences, please sign in to your
loyalty account profile and select Communication Preferences. To unsubscribe,
use the link at the bottom of any of our communications to you. NOTE: Even if
you choose to opt out of communications, we will continue to send you
transactional messages, such as information about your reservations or stays,
including confirmation and pre-arrival emails, or account security updates.


YOUR PRIVACY & INDIVIDUAL RIGHTS

Open

⦁ Do Not Sell, Do Not Share, and/or Opt-out of Targeted Advertising

To exercise your rights to opt-out of the sale and/or sharing of your Personal
Data, or opt-out of the use of your Personal Data for targeted advertising (if
those rights are available to you under U.S. State law), please visit
Marriott’s “Your Privacy Rights” page.

Read the Marriott Group California and Colorado Privacy Statement.

⦁ Additional Individual Rights 

If you or your authorized agent would like to request access, or to correct,
change, delete, restrict or confirm the use or object to the processing of your
Personal Data that you have previously provided to us, or if you would like to
receive an electronic copy of your Personal Data for purposes of transmitting it
to another company, or appeal our decision regarding your privacy request (to
the extent these rights are provided to you by law), please see this form. 

If you have any questions about the form or our process, feel free to contact us
at privacy@marriott.com, or by mail at:

Marriott International, Inc.
Global Compliance, Privacy
7750 Wisconsin Avenue
Bethesda, MD 20814
United States of America

UK and EEA Contact Information:

Luxury Reservations Limited
10 Earlsfort Terrace
Dublin D02 T380
Ireland

For your protection, we only fulfill requests for the personal data associated
with the email address and/or loyalty account number that you identify in your
request, and we may need to verify your identity before fulfilling certain
requests. When permitted by law, we may charge an appropriate fee to cover the
costs of responding to your request.

Marriott acknowledges and respects our guests’ privacy, and we will try to
comply with your request as soon as reasonably practicable and consistent with
applicable law. Please note that all individual rights may not be available
under applicable law to all of our guests or other users of our Services.






LANGUAGES

Open

 * English
 * العربية
 * Français canadien
 * Nederlands
 * Français
 * ქართული
 * Deutsch
 * Indonesia
 * Italiano
 * 日本語
 * 한국어
 * Malaysia
 * polski
 * Português
 * Русский
 * 中文
 * Español
 * ภาษาไทย
 * Türkçe
 * English (Nigeria)




DATA COVERED BY THIS PRIVACY STATEMENT



This Privacy Statement describes the privacy practices of the Marriott Group for
Data that we collect:

 * through websites operated by us from which you are accessing this Privacy
   Statement, including Marriott.com and other websites owned or controlled by
   the Marriott Group (collectively, our Websites);
 * through the software applications (including automated tools and chat
   functionalities) made available by us for use on or through computers and
   mobile devices (collectively, our Apps);
 * through our social media pages that we control from which you are accessing
   this Privacy Statement (collectively, our Social Media Pages);
 * through email messages that we send you that link to this Privacy Statement
   and through your communications with us online or in person;
 * from third parties such as Authorized Licensees, Owners and Franchisees, and
   Other Sources, such as public databases, marketing partners, and other third
   parties; and
 * when you visit or stay as a guest at one of our properties, or at homes and
   villas offered on the Homes and Villas by Marriott International platform
   (Homes and Villas), or through other offline interactions (collectively,
   Property Visits and Offline Interactions).

Collectively, we refer to our Websites, the Apps, and our Social Media Pages, as
the “Online Services” and, together with the Property Visits and Offline
Interactions, the “Services.”

Back to top




THE DATA WE COLLECT



At touchpoints throughout your guest journey, we collect Personal Data in
accordance with the law, and to provide you with exemplary services. Personal
Data is information that may identify you as an individual or relate to you as
an identifiable individual. We collect and process the following types of
Personal Data about you:

 * Name
 * Gender
 * Postal address
 * Telephone number
 * Email address
 * Financial information (such as credit and debit card number or other payment
   data)
 * Language preference
 * Date and place of birth
 * Nationality, passport, visa, or other government-issued identification data
 * Important dates: birthdays, anniversaries, and special occasions
 * Membership or loyalty program data (including co-branded payment cards,
   travel partner program affiliations)
 * Employer details (for business-related bookings)
 * Travel itinerary, tour group, or activity data
 * Prior guest stays or interactions (including interactions via our automated
   chat functionalities), goods and services purchased, special service and
   amenity requests
 * Social media account ID, profile photo and other data publicly available, or
   data made available by linking your social media and loyalty accounts

In more limited circumstances, we may also collect:

 * Data about family members and companions, names, and ages of children;
 * Biometric data; and
 * Images, video and audio data via: (a) security cameras located in public
   areas, such as hallways and lobbies, in our properties; and (b) body-worn
   cameras carried by our loss prevention officers and other security personnel.

We may also collect information about your "Stay Preferences" that we use to
make your current and future stays and experience with us more enjoyable,
including information about your interests and other relevant information that
we learn about you during your stay. This may also include any likes and
dislikes about our services that you tell us about so that we can improve our
services, and specific dietary, health restrictions or personal needs to ensure
your wellbeing. We may also collect your “Personal Preferences,” that may
include details of your special anniversaries (such as your birthday or wedding
anniversary), what type of activities you prefer to take part in when staying
with us, and your hobbies. Personal Preferences may also include details about
who you usually travel with, their relationship to you, and your marital status.

If you submit any Personal Data about other people to us or our Service
Providers (e.g., if you make a reservation for another individual), you
represent that you have the authority to do so and you permit us to use the data
in accordance with this Privacy Statement.

Back to top




THE ONLINE AND MOBILE DATA WE COLLECT



Typically, we do not collect Personal Data through your use of the Online
Services. However, we may collect “Other Data” that does not directly identify
you. To the extent Other Data reveal your specific identity or relate to an
individual, we will treat Other Data as Personal Data.

“Other Data” includes:

System Data: When you use both desktop and mobile devices to access the Online
Services, we collect certain data through your browser or automatically through
your device, such as your computer type, screen resolution, operating system
name and version, device manufacturer and model, language, internet browser type
and version and the name and version of the Online Services you are using.

IP Address: We also collect your IP address, a number that is automatically
assigned to the device that you are using by your Internet Service Provider
(ISP). An IP address is identified and logged automatically in our server log
files when a user accesses the Online Services, along with the time of the visit
and the pages that were visited. We use IP addresses to calculate usage levels,
diagnose server problems and administer the Online Services. We also may derive
your approximate location from your IP address.

Precise Location-Based Services: With your consent, we may collect the precise
physical location of your device by using satellite, cell phone tower, Wi-Fi
signals, or other technologies. We will collect this data if you opt-in through
the App or other program (either during your initial login or later) to improve
special offers and to enable location-driven capabilities on your device. If you
have opted-in to share your location, the App or other program will continue to
collect location data based on how you chose to share the data.

 * Precise Location Opt-Out: You can specify via your device’s operating system
   (such as through the “Settings” icon) to always share location data, only
   when the App is in use, or never. If you choose only when the App is in use,
   we will have access to the data until you log off or close the application or
   until you use your phone’s or other device’s settings to disable location
   capabilities for the Bonvoy™ App or other program.

 

Cookies and Similar Technologies on our Websites:
When you visit our Websites from either a desktop or mobile device, we may
collect and use cookies or other identifiers to serve you with personal
advertisements for Marriott and third-party products, either via email, on our
website, or on other websites on the Internet; to measure how you interact with
our Websites; and to maintain your preferences. We do this primarily through
cookies, which are pieces of data stored directly on the computer or mobile
device that you are using.

You can learn more about cookies at:
http://www.allaboutcookies.org/manage-cookies/index.html.

In general, we use four different types of cookies:

 * Strictly Necessary Cookies: These cookies are necessary to enable the basic
   features of the website or app, such as providing a secure log-in.
 * Functional Cookies: These cookies allow our websites to remember your site
   preferences and choices you make on the site.  We also use functional cookies
   to facilitate navigation, to display content more effectively, and or to
   personalize your experience.
 * Advertising Cookies: Advertising cookies allow us to select which
   advertisements or offers are most likely to appeal to you. We also use them
   to track responses to online advertisements and marketing, and we may use it
   to better understand your interests so we can present you with relevant
   messages and offers. These cookies may also allow you to share certain pages
   with social networks.
 * Analytics Cookies: Analytics cookies help us improve our website by
   collecting and reporting information on how you use it.

Opting Out of Cookies

There are several ways to opt-out of cookies. If, however, you do not accept any
cookies, you may experience some inconvenience in your use of the Online
Services. For example, we will not be able to recognize your computer, and you
will need to log in every time you visit. You also will not receive advertising
or other offers from us that are relevant to your interests.

Marriott recognizes the Global Privacy Control.

1. Browser settings: You can opt out of cookies on your browser. Every browser
is different, please check the instructions provided by your browser.

2. Through our “Tracking Preferences” site.

3. Google Analytics: We collect data through Google Analytics and Adobe
Analytics, which use cookies and technologies to collect and analyze data about
use of the Online Services. These services also collect data regarding the use
of other websites, apps, and online resources. You can learn about Google’s
practices by going to www.google.com/policies/privacy/partners/ and opt out by
downloading the Google Analytics opt out browser add-on, available at
https://tools.google.com/dlpage/gaoptout. You can learn more about Adobe and opt
out by visiting http://www.adobe.com/privacy/opt-out.html.

Advertising Choices

We may use third-party advertising companies to serve advertisements on our
Websites, Apps, and other websites regarding both Marriott and third-party goods
and services that may interest you when you access and use the Online Services
or other websites or online services.

To serve such advertisements, these companies place or recognize a unique cookie
on your browser (including through use of pixel tags). If you would like more
information about this practice, and to learn about your choices in connection
with it, please visit http://www.networkadvertising.org/managing/opt_out.asp and
http://www.aboutads.info/, http://www.youronlinechoices.eu or
https://legal.yahoo.com/xw/en/yahoo/privacy/optout/index.html.

For the advertisements you see on Marriott Online Services, you can also opt-out

 * directly in the ad by clicking on the AdChoices icon;
 * by opting out of Advertising Cookies in Tracking Preferences; or 
 * by visiting https://legal.yahoo.com/xw/en/yahoo/privacy/optout/index.html.

For California and Colorado Residents, please see our California and Colorado
Privacy Statement to learn more about how we Sell and Share Other Information
for Purposes of Cross-Context Behavioral Advertising.

Apps and Mobile Devices

We collect certain data when you download and/or use an App, such as App usage
data, the date and time the App on your device accesses our servers, and what
data and files have been downloaded to the App based on your device id. We use
this data to ensure that the Online Services function properly.

Our Apps may also contain software development kits (SDKs) from third parties
which may collect and transmit data to enable various features in the App.

With your consent if required by the operating system, we may also collect
mobile device advertising identifiers to enhance and personalize your experience
and deliver relevant products, content, or ads to show you on our Websites,
Apps, or external advertising.

If you use our automated chat functionalities, we collect the Personal Data that
you submit, to provide, improve, or develop the functionality, so we can better
respond to your and other customers’ future interactions.

⦁ Optional App Features. Our Apps may contain optional features made available
to developers by the device’s operating system. To improve your experience, we
may require your permission for the use of your device’s location, camera, or
other functions (e.g., using your device’s camera to capture your credit card
information). You may choose not to allow the use of such functions, in which
case the App features relying on such functions may not be available to you. Go
to your device’s settings to manage these permissions.

Aggregated and Segmented Data.

We may aggregate data that we collect, and this aggregated data will not
personally identify you or any other user. We may also use both Personal Data
and Other Data to divide customers into segments, or groups, in order to provide
more relevant advertising, including third-party advertising.

Back to top




HOW AND WHERE WE COLLECT YOUR DATA



This Privacy Statement describes the privacy practices of the Marriott Group for
Personal and Other Data that we collect through the following:

 * Marriott Group. We collect Personal Data and Other Data from other companies
   within the Marriott Group for the purposes described in this Privacy
   Statement, such as providing and personalizing the Services, communicating
   with you, facilitating the loyalty programs and to accomplish our business
   purposes.
 * Owners, Franchisees & Joint Ventures. We collect Personal Data and Other Data
   from Owners of Marriott Group branded properties that we manage, from
   Franchisees of Marriott Group branded properties that are independently owned
   and operated under a franchise agreement with us, and from Joint Venture
   Partners. Owners and Franchisees are independent from the Marriott Group.
   Franchisees include their third-party operators and management companies.
 * Homes and Villas Property Management Companies. We collect Personal Data and
   Other Data from companies and their service providers who manage Homes and
   Villas properties, your booking of Homes and Villas, and provide additional
   support to you during your stay at Homes and Villas (“Homes and Villas
   Property Management Companies”). Homes and Villas Property Management
   Companies are independent from the Marriott Group.
 * Authorized Licensees. We collect Personal Data and Other Data from companies
   when we enter into a license or similar agreement to sell goods and services
   under a Marriott Group brand (“Authorized Licensees”). Examples of Authorized
   Licensees include our time share partner, Marriott Vacations Worldwide
   Corporation, Cruise Yacht Optco Ltd. d/b/a The Ritz-Carlton Yacht Collection,
   developers of Marriott Group branded real estate, select MGM Resorts
   International properties in the U.S. and Canada and co-branded credit card
   partners. Authorized Licensees are independent from the Marriott Group.
 * On-Property and/or Travel Providers. We may collect your Personal Data and
   Other Data from spa, restaurant, health club, concierge, and other outlets at
   our properties.
 * Linked Accounts. We collect Personal Data and Other Data when you use your
   loyalty program number or Online Services login to receive or register for
   certain third-party services. These companies include businesses such as
   airlines and rental car providers, and restaurant reservation and car
   services partners. Additionally, your social media account provider allows
   you to connect your social media account to your Online Services account or
   log into your Online Services account from your social media account. When
   you enroll in those services, we disclose your Personal Data and Other Data
   to those third parties. If you do not want us to collect your Personal Data
   or Other Data in this way, do not provide your loyalty program number to
   third parties, do not use your Online Services login to register for
   third-party promotions and do not connect your Online Services account with
   accounts on third-party services.
 * Promotional Activity. We collect Personal Data and Other Data from  third
   parties who may provide promotions to you, such as sweepstakes, contests, or
   other offers.
 * eFolio Program. If you are an employee of a company that participates in the
   Marriott Group eFolio Program and book your room using a company corporate
   code or pay for your expenses using a corporate credit card, we may collect
   Personal Data and Other Data related to your stay or employment. This Privacy
   Statement does not apply to the handling of your Personal Data by your
   employer, credit card company or bank, and we are not responsible for their
   practices.
 * Other Sources & Service Providers. We collect Personal Data and Other Data
   from various third parties, such as public databases, joint marketing
   partners, and online travel agencies.
 * Online Services. We collect Personal or Other Data when you interact with our
   Online Services, by performing such actions as, but not limited to, browsing,
   making a reservation, purchasing goods and services from our Websites or
   Apps, communicating with us (including via our automated chat
   functionalities) or otherwise connecting with us or posting to social media
   pages, or signing up for a newsletter or participating in a survey, contest
   or promotional offer.
 * Customer Care Centers. We collect Personal Data when you make a reservation
   over the phone, communicate with us by email, fax, or via online chat
   services or contact customer service. These communications may be recorded
   for purposes of quality assurance and training.
 * Internet-Connected Devices. We collect Personal and Other Data from
   internet-connected devices available in our properties. For example, when you
   connect a device to the hotel’s internet, or when a smart home assistant may
   be available for your use to tailor your accommodations and experience.

Back to top




WHY WE COLLECT YOUR DATA (LEGAL BASES)

Please note that in some jurisdictions you must agree to the collection of your
Personal Data in order for Marriott to provide its services.

PURPOSE DESCRIPTION OF ACTIVITIES ASSOCIATED WITH PURPOSE LEGAL BASES Booking &
Guest Registration There are a number of activities associated with this
purpose, such as: facilitating reservations and bookings of hotel accommodations
and related services; engaging in prearrival communications (logistics, changes,
preferences, etc.); and processing payments and security deposits. Performance
of contract for the individual with the guest booking the room

Legitimate interests for the individual booking the room, for example, honoring
his/her preferences, as well as for any individuals accompanying the primary
guest (e.g., spouse, children, friends)

Legal obligations relating to financial transactions, such as the obligation to
maintain books and records On-Site Reception & Stay Services There are a number
of activities associated with this purpose, such as: facilitating check-in and
check-out; processing payments; providing consistent and personalized service
and advice about the on-site services (based on past usage or expressed
preferences); providing concierge, luggage storage and parking services; making
arrangements with third- party providers on behalf of guests (such as
coordinating tours and other sightseeing excursions; arranging taxi, shuttle and
chauffeur services; and facilitating reservations and bookings at restaurants
and events); administering and facilitating access to Wi-Fi, TV and other
connectivity services (including access to business center amenities, such as
fax and photocopying services) and entertainment systems (such as PlayStations
and music players); facilitating in-room dining (including taking into account
any dietary, health restrictions or other personal needs expressed by the
guest); housekeeping services (including preferences for special pillows, duvets
and other amenities expressed by the guest) and dry-cleaning services; handling
customer requests, inquiries and complaints (including providing our automated
chat functionalities via which customers can make requests or inquiries); and
determining eligibility for age restricted goods and services (such as alcohol
or in-room adult entertainment). Performance of contract, such as processing
payments

Legitimate interests, such as honoring the guest’s preferences (e.g., for a room
near the elevator or on a top floor)

Consent, such as collecting information regarding dietary preferences that the
guest chooses to provide

Legal obligations, such as collecting national ID numbers where legally required
Conferences & Events There are a number of activities associated with this
purpose, such as: communicating with customers about conferences and other event
planning (“Events”); facilitating reservation and bookings of Events; engaging
in pre Event communications (logistics, accommodations, changes, etc.);
preparing for and coordinating Events in accordance with customer instructions,
expectations and preferences; facilitating catering; communicating about billing
and recovering amounts owed; processing payments and security deposits;
performing credit checks; handling customer requests, inquiries and complaints;
and communicating with participants during Events. Performance of contract, such
as collecting information regarding a planned Event

Legitimate interests, such as responding to customer complaints or concerns
relating to an Event

Legal obligations relating to financial transactions, such as the obligation to
maintain books and records Marriott Operations & General Business There are a
number of activities associated with this purpose, such as: administering
customer-care services to facilitate and address inquiries, comments and
complaints about any of our services (such as in person, through phone lines,
email, or on social media); handling security and fraud prevention;
administering online services (including troubleshooting, data analysis,
testing, system maintenance, support, reporting and the hosting of data);
monitoring and analyzing usage of services and using data analytics to improve
services, marketing, programs, overall customer experience, gathering feedback,
carrying out pilot programs for potential new services and both developing new
and improving existing services (including by analyzing information you provide
via  automated chat functionalities); and facilitating mergers, acquisitions and
other reorganizations and restructurings of our business (including prospective
transactions). Performance of contract, such as ensuring that online services
are functioning so that individuals can make reservations or manage loyalty
accounts

Legitimate interests, such as responding to customer complaints and concerns
which may include, where applicable law permits, recording customer service
calls

Consent, such as for marketing programs

Legal obligations relating to financial transactions, such as the obligation to
maintain books and records Emergency & Incident Response There are a number of
activities associated with this purpose, such as: ensuring the security of
on-site services; responding to, handling and documenting on-site accidents and
medical and other emergencies (including facilitating inhouse doctor services);
actively monitoring properties to ensure adequate incident prevention, response
and documentation (including CCTV); requesting assistance from emergency
services; and sending notifications and alerts in the event of incidents or
emergencies (such as via SMS, email, call, audio-visual device prompts, etc.).
Performance of contract, such as ensuring the safety of guests and personnel
through interactions with on-site security personnel

Legitimate interests, such as monitoring properties through CCTV to ensure the
safety of guests and personnel

Legal obligations, such as documenting onsite accidents

Individuals’ vital interests, such as contacting medical or emergency services
for an ill guest Legal & Compliance There are a number of activities associated
with this purpose, such as: complying with applicable laws; complying with legal
processes; responding to requests from public and government authorities;
meeting national security or law enforcement requirements; enforcing our terms
and conditions; protecting our operations; protecting the rights, privacy,
safety, or property of the Marriott Group, guests, visitors and other relevant
individuals; and allowing us to pursue available legal remedies and limiting the
damages that Marriott may sustain. Legal obligations, such as complying with
legal processes

Legitimate interests, such as enforcing terms and conditions to protect
trademarks

Individuals’ vital interests, such as contacting emergency services in case of
disturbances and incidents involving guests Spa, Beauty, Golf, & Fitness
Services There are a number of activities associated with this purpose, such as:
facilitating reservations and bookings; determining eligibility for services;
honoring disability or other health-related restrictions and providing
appropriate and safe activities, services and treatments; providing consistent
and personalized service based on past usage and preferences expressed by the
individual; processing payments; arranging requested professionals for specific
treatments and services; and handling customer requests, inquiries and
complaints. Performance of contract, such as processing payments

Consent, such as collecting information about back problems when providing
massage services

Legitimate interests, such as providing personalized services (e.g., offering
golfing opportunities based on past activity)

Legal obligations relating to financial transactions, such as the obligation to
maintain books and records

Individuals’ vital interests (e.g., when an individual becomes ill while using
the fitness equipment) Food & Beverage Services There are a number of activities
associated with this purpose, such as: facilitating reservations; honoring
dietary preferences; providing consistent and personalized service based on past
usage and preferences expressed by the individual; processing payments;
arranging reservations; and handling customer requests, inquiries, and
complaints. Performance of contract, such as processing payments

Consent, such as collecting information about dietary, health  restrictions, or
personal needs of a guest when ordering food

Legitimate interests, such as providing personalized services (e.g., offering
red wine to a guest based on previous requests)

Legal obligations relating to financial transactions, such as the obligation to
maintain books and records

Individuals’ vital interests (e.g., when an individual becomes ill in one of the
restaurants)

 

Child-Related Services (for Parents & Legal Guardians) There are a number of
activities associated with this purpose, such as: facilitating babysitting/hotel
nanny, kids club and junior golf program services; facilitating reservations and
bookings; preparing for and coordinating hotel accommodations and services in
accordance with guest preferences, instructions and expectations; payment and
billing services; dining services (for example, special menus for children or
special discounts for breakfast for children under a certain age). Performance
of contract, such as having a child of a certain age stay in the room with
his/her parents may amount to extra charges or discounts

Consent of parent or legal guardian, such as accommodating needs of children

Legitimate interests, such as providing a crib or child-sized bathrobes and
other amenities for children

Legal obligations relating to financial transactions, such as the obligation to
maintain books and records

Individuals’ vital interests, such as when a child becomes ill while
participating in kids’ club Loyalty Programs, Accounts, & Relationship
Management There are a number of activities associated with this purpose, such
as: registering users in loyalty and other client account programs and payment
card programs; determining eligibility for various programs and related
services; administering loyalty programs; providing consistent and personalized
service based on past usage and the preferences expressed by members; ensuring
access to Online Services; processing payments; notifying members about changes
to programs, terms and conditions; and handling members’ requests, inquiries and
complaints. Performance of contract, such as assessing points and distributing
benefits

Consent, such as honoring the mode of communication preferences (e.g., email,
SMS)

Legitimate interests, such as managing members’ choices regarding how they wish
to earn, track, and use points

Legal obligations relating to financial transactions such as the obligation to
maintain books and records Marketing, Promotions, Contests & Third-Party
Products There are a number of activities associated with this purpose, such as:
communicating about products and services that may be of interest to guests;
providing personalized advertisements for products and services on selected
websites; facilitating participation in sweepstakes, contests and other
promotions (such as best vacation photo contests on social media); and handling
customer requests, inquiries and complaints. Performance of a contract, such as
fulfilling obligations associated with a contest

Consent, such as honoring the mode of communication preferences (e.g., email,
SMS)

Legitimate interests, such as providing advertisements for similar products and
services

Legal obligations, such as handling information consistent with rules relating
to sweepstakes


MORE INFORMATION ABOUT YOUR PERSONAL PREFERENCES



Our goal is to serve you better and meet your expectations and preferred level
of hospitality at each stage, from the moment that you book with us through to
when you check out. See below to learn more.



PERSONAL PREFERENCES PURPOSES LEGAL BASES Anniversaries When you stay with us,
we want to help you celebrate any special occasion, such as an anniversary,
birthday. For example, we may make a note of these dates to allow us to provide
you with a birthday or anniversary gift. Consent, where applicable Activity type
and hobbies (such as trips to beach, babysitting, fitness, travel and
transportation details, kids club theater, restaurant etc.) We want to ensure
that we provide you with services that enhance your Marriott experience. To do
this, we may retain your preferences about the types of activities that you like
to take part in, so that we can ensure we are able to offer you similar
experiences when you stay with us in the future. Consent, where applicable
Relationships (husband, wife, son, daughter, etc.) We understand that your
Preferences may change depending on who you are traveling with (such as your
preferred room type). We may keep a record of your relationships to assist us
with making your Marriott stay as comfortable as possible. For example, if we
know you are traveling with small children, we can proactively plan for
additional accommodations such as a crib or roll-away bed.

Legitimate interest, in order to provide you with exceptional service

Consent, where applicable

Preferences for properties, clubs, and facilities When you are staying with us,
we want to make sure that we can provide you with services to enhance your
Marriott experience. To do this, we may retain your preferences for our
properties, clubs, and facilities, based on your past stay preferences, of our
kids’ clubs, nanny services, spa and beauty services, golf, restaurant, and
fitness facilities.

Legitimate interest, in order to provide you with exceptional service

Consent, where applicable

Dietary preferences When you stay with us, we want to ensure that you are safe,
that we are looking after your wellbeing, and to provide you with services to
enhance your Marriott experience. For example, we may make a note of your dining
or beverage preferences so that we are prepared if you request room service or
dine at one of our cafes or restaurants.

Legitimate interest, in order to provide you with exceptional service

Consent, where applicable

Back to top




HOW AND WHEN WE SHARE YOUR DATA



Our goal is to provide you with the highest level of hospitality and Services,
and to do so, we may share Personal Data and Other Data with the following:

 * Marriott Group. We disclose Personal Data and Other Data to other companies
   within the Marriott Group for the purposes described in this Privacy
   Statement, such as providing and personalizing the Services, communicating
   with you, facilitating the loyalty programs and to accomplish our business
   purposes. We share your Personal Data and Other Data used for making
   reservations with the applicable property and Marriott entity to fulfil and
   complete your reservation.
 * Franchisees. We disclose Personal Data and Other Data to Franchisees of
   Marriott Group branded properties for the purposes described in this Global
   Privacy Statement. Franchisees have a limited right to use certain Personal
   Data for their own purposes and therefore qualify as independent data
   controllers for the following processing: Franchisees manage and coordinate
   your stay at hotels that they operate so they may use your Personal Data for
   that purpose. Franchisees may also use your Personal Data for compliance with
   their own legal obligations, including maintaining books & records and other
   compliance obligations.
 * Owners: We disclose Personal Data and Other Data to Owners of Marriott Group
   branded properties for the purposes described in this Global Privacy
   Statement. Owners have a limited right to use certain Personal Data for their
   own purposes and therefore qualify as independent data controllers for the
   following processing: Owners may use your Personal Data for complying with
   their own legal obligations, including maintaining books & records and other
   compliance obligations.
 * Homes and Villas Property Management Companies. We disclose Personal Data and
   Other Data to Homes and Villas Property Management Companies and their
   service providers for the purpose described in this Privacy Statement, such
   as providing, facilitating, and personalizing the Services, facilitating the
   loyalty programs and their own marketing.
 * Authorized Licensees. Where allowed by law or where you make a request for
   services with an Authorized Licensee, we disclose Personal Data and Other
   Data to our Authorized Licensees, including Marriott Vacations Worldwide,
   Ritz-Carlton Yacht Collection, Marriott Group branded real estate, co-branded
   credit cards from American Express, Chase and other banks, for the purposes
   described in this Privacy Statement, such as providing and personalizing the
   Services, fulfilling your requests and providing their own marketing. For
   example, this sharing enables you to purchase Marriott branded goods and
   services, including time share properties and Marriott Group branded real
   estate.
   

o Select Authorized Licensees as defined in the Marriott Bonvoy Communication
Preferences means Marriott Vacations Worldwide Corporation and international
co-branded credit cards.

 * On-Property and/or Travel Providers. We may share your information with spa,
   restaurant, health club, concierge and other outlets at our properties to
   provide you with services and their own marketing such as with Disney
   Destinations, LLC and Walt Disney Travel Company when you stay at one of our
   properties affiliated with Walt Disney World®. This sharing also enables us
   to provide you with a single source for purchasing packages that include
   travel-related services, such as airline tickets, rental cars, and vacation
   packages.
 * Linked Accounts and Travel Insurance. We partner with certain third parties
   that allow you to enroll in their services or purchase their products. For
   example, certain companies allow you to use your loyalty program number or
   Online Services login to receive or register for their services. These
   companies include businesses such as airlines and rental car providers, 
   restaurant reservation and car services partners, and certain Authorized
   Licensees. Additionally, your social media account provider allows you to
   connect your social media account to your Online Services account or log into
   your Online Services account from your social media account. When you enroll
   in those services or purchase their products, we disclose your Personal Data
   and Other Data to those third parties. If you do not want us to share your
   Personal Data or Other Data in this way, do not provide your loyalty program
   number to third parties, do not use your Online Services login to register
   for third-party promotions and do not connect your Online Services account
   with accounts on third-party services. We may also share your Personal Data
   with Travel Insurance companies when you choose to purchase their products.
   Data shared in this way will be governed by the third-party’s privacy policy
   and not this Privacy Statement.
 * Promotional Activity. We partner with third parties who may provide
   promotions to you, such as sweepstakes, contests, or other offers.
 * eFolio Program. If you are an employee of a company that participates in the
   Marriott Group eFolio Program and book your room using a company corporate
   code or pay for your expenses using a corporate credit card, an extract of
   your folio detailing the goods and services provided to you may be sent to
   your company and to the credit card company. This Privacy Statement does not
   apply to the handling of your Personal Data by your employer, credit card
   company or bank, and we are not responsible for their practices.
 * Service Providers. We disclose Personal Data and Other Data to third-party
   service providers including, for example, companies that provide website
   hosting, automated chat functionalities, data analysis, payment processing,
   order fulfilment, information technology and related infrastructure
   provision, customer service, email delivery, marketing, auditing, and other
   services.

Other Uses and Disclosures:

We will use and disclose Personal Data as we believe to be necessary or
appropriate: (a) to comply with applicable law, including laws outside your
country of residence; (b) to comply with legal process; (c) to respond to
requests from public and government authorities, including authorities outside
your country of residence and to meet national security or law enforcement
requirements; (d) to enforce our terms and conditions; (e) to protect our
operations, such as in the event of any reorganization, merger, sale, joint
venture, assignment, transfer or other disposition of all or any portion of the
Marriott Group business, assets or stock (including any bankruptcy or similar
proceedings); (f) to protect the rights, privacy, safety or property of the
Marriott Group, you or others; and (g) to allow us to pursue available remedies
or limit the damages that we may sustain.

We may use and disclose Other Data for any purpose, except where we are not
allowed to under applicable law.

Back to top




YOUR DATA, YOUR CHOICES: YOUR PRIVACY PREFERENCES & RIGHTS



At Marriott, we believe that you should have choices with respect to your data.
We provide you with the options, information, and choices below to express your
preferences: what and how much you share with us and when and how you hear from
us.

Communication Preferences

 * To change how we or our partners communicate with you, please sign into your
   loyalty account profile and select Communication Preferences.
 * You can also use the unsubscribe link at the bottom of any of our
   communications.
 * If you no longer wish to receive marketing-related emails, you may opt out by
   visiting our unsubscribe page or by following the instructions in any such
   email you receive from us.
 * In addition, you can opt out from marketing-related emails by sending a
   letter to: Internet Customer Care – Unsubscribe, 1818 North 90 Street, Omaha,
   Nebraska 68114-1315 USA or Luxury Reservations Limited - Unsubscribe, 10
   Earlsfort Terrace, Dublin D02 T380, Ireland
 * NOTE: Even if you choose to opt out of marketing-related emails, we will
   continue to send you transactional messages, such as information about your
   reservations or stays, including confirmation and pre-arrival emails, or
   account security updates.
 * If you want to adjust your Stay Preferences, log into your loyalty account,
   select Profile Option and choose Room Options, Stay Preferences.

Cookies and Other Data

For information on your choices related to Cookies and Other Data, please see
the Section on Cookies and Similar Technologies on our Websites, above.

Individual Rights

How You Can Request Access, Correction, Deletion, Restriction or Confirmation of
the Use or Objection to the Processing of Your Personal Data

If you or your authorized agent would like to request to access, correct,
delete, restrict or confirm the use or object to the processing of your Personal
Data that you have previously provided to us, or if you would like to receive an
electronic copy of your Personal Data for purposes of transmitting it to another
company, or appeal our decision regarding your privacy request (to the extent
these rights are provided to you by law), please  use this form. If you have any
questions about the form or our process, feel free to contact us at
privacy@marriott.com. Please see also, Contact Us.

For your protection, we only fulfill requests for the Personal Data associated
with the email address and/or loyalty account number that you identify in your
request, and we may need to verify your identity before fulfilling certain
requests. When permitted by law, we may charge an appropriate fee to cover the
costs of responding to your request.

Marriott acknowledges and respects our guests’ privacy and we will try to comply
with your request as soon as reasonably practicable and consistent with
applicable law. Please note that all individual rights may not be available
under applicable law to all of our guests or other users of our Services.

How You Can Request to Opt-Out of Sale, Sharing, and/or Targeted Advertising

U.S. Residents: To exercise your rights to opt-out of the sale and/or sharing of
your Personal Data or opt out of the use of your Personal Data for targeted
advertising (if those rights are afforded to you under U.S. State law), please
visit Marriott’s “Your Privacy Rights” page.

Notice for California and Colorado Residents

Customers who reside in California or Colorado and have provided their Personal
Data to us can request, once per calendar year, information about our sharing of
certain categories of Personal Data to third parties and within the Marriott
Group, for direct marketing purposes. Such requests should be submitted to us at
privacy@marriott.com. California and Colorado residents can find more
information on exercising their privacy rights  by reading our California and
Colorado Privacy Statement or by calling 1-800-218-9316.

Back to top





OTHER IMPORTANT PROVISIONS



Non-Marriott Group Entities

This Privacy Statement does not address, and we are not responsible for the
privacy, data, or other practices of any entities outside of the Marriott Group,
including Franchisees, Owners, Homes and Villas Property Management Companies,
Authorized Licensees, or any third-party operating any site or service to which
the Services link, payment service, loyalty program, or website that is the
landing page of the high-speed Internet providers at our properties. The
inclusion of a link on the Online Services does not imply endorsement of the
linked site or service by us. We generally have no control over, and are not
responsible for, any third-party’s collection, use and disclosure of your
Personal Data.

In addition, we are not responsible for the data collection, use, disclosure, or
security policies or practices of other organizations, such as Facebook, Apple,
Google, Microsoft, RIM or any other app developer, app provider, social media
platform provider, operating system provider, wireless service provider or
device manufacturer, including with respect to any Personal Data you disclose to
other organizations through or the Apps or our social media pages.

Security

We seek to use reasonable organizational, technical, and administrative measures
to protect Personal Data. Unfortunately, no data transmission or storage system
can be guaranteed to be 100% secure. If you have reason to believe that your
interaction with us is no longer secure (for example, if you feel that the
security of your account has been compromised), please immediately notify us in
accordance with the “Contact Us” section, below.

Retention

We will retain your Personal Data for the period necessary to fulfill the
purposes outlined in this Privacy Statement unless a longer retention period is
required or permitted by law.

The criteria used to determine our retention periods include:

 * The length of time we have an ongoing relationship with you and provide the
   Services to you (for example, for as long as you have an account with us or
   keep using the Services and for as long as necessary to satisfy the terms of
   the Bonvoy program);
 * Whether there is a legal obligation to which we are subject (for example,
   certain laws require us to keep records of your transactions for a certain
   period of time before we can delete them); and
 * Whether retention is advisable considering our legal position (such as, for
   statutes of limitations, litigation, or regulatory investigations).

Sensitive Data

We only collect Sensitive Personal Data  which may be necessary to perform
reasonably expected services or as required by law. We ask that you not send
and/or disclose to us on or through the Services  any Sensitive Personal Data
(e.g., social security number, taxpayer identification number, passport number,
driver’s license number, or other government-issued identification number;
credit or debit card details or financial account number, with or without any
code or password that would permit access to the account, credit history; or
information on race, religion, ethnicity, sex life or practices or sexual
orientation, medical or health information, genetic or biometric information,
biometric templates, political or philosophical beliefs, political party or
trade union membership, background check information, judicial data such as
criminal records, or information on other judicial or administrative
proceedings).

Use of Services by Minors

The Services are not intended for children, and we do not knowingly solicit or
collect personal data from children under the age of sixteen (16) without
parental consent. We request that they not provide Personal Data through the
Services.

International Data Transfers

The Marriott Group is a global organization and provides a global service.
Transferring data internationally is essential to the Services so that you
receive the same high-quality service wherever you are in the world. As a
result, we will, subject to law, transfer or Personal Data and Other Data
collected in connection with the Services, to entities in countries where data
protection standards may differ from those in the country where you reside,
including outside the EEA, UK, or Switzerland. By making a reservation,
visiting, or staying at a Marriott branded property or using any Marriott Group
branded service, you understand that we transfer your Personal Data globally.

In certain circumstances, courts, law enforcement agencies, regulatory agencies
or security authorities in those other countries may be entitled to access your
Personal Data.

Some of the countries are recognized by the European Commission as providing an
adequate level of data protection according to EEA standards (the full list of
these countries is available here). The Marriott Group enters into Standard
Contractual Clauses or another approved mechanism for cross-border transfer
where appropriate.

Updates to This Privacy Statement

The “Last Updated” legend at the top of this page indicates when this Privacy
Statement was last revised. Any changes will become effective when we post the
revised Privacy Statement on the Online Services. If you would like to review
the version of the Privacy Statement that was effective immediately prior to
this revision, please contact us at privacy@marriott.com.

Back to top




CONTACT US



If you have any questions about this Privacy Statement, please contact us at
privacy@marriott.com.

If you live in the United States or any other country outside of the European
Economic Area, the United Kingdom, or Switzerland, the data controller
responsible for your personal data is Marriott International, Inc. with an
address of:

Marriott International, Inc.
Global Compliance, Privacy
7750 Wisconsin Avenue
Bethesda, MD 20814
United States of America

If you live in the European Economic Area, the United Kingdom, or Switzerland,
the data controller is Luxury Reservations Limited, with an address of:

Luxury Reservations Limited
10 Earlsfort Terrace
Dublin D02 T380
Ireland

Additional Information

DATA CONTROLLER

The Marriott Group acts as an independent data controller in relation to our
owners and franchisees, who have a limited right to use the Data we collect as
described below:

Owners: As the hotel you are booked to stay in may not be owned by the Marriott
Group, we disclose Data to owners of Marriott Group branded properties for the
purposes described in this Global Privacy Statement. Owners have a limited right
to use certain Personal Data for their own purposes and therefore qualify as
independent data controllers in order to comply with their own legal
obligations, including maintaining books & records and other compliance
obligations.

Franchisees: In addition, some Marriott-branded hotels are owned and operated
under a franchise agreement with the Marriott Group. As such, we disclose Data
to franchisees of Marriott Group branded properties for the purposes described
in this Global Privacy Statement. Franchisees have a limited right to use
certain Personal Data for their own purposes and therefore qualify as
independent data controllers for the purposes of managing and coordinating your
stay at hotels, and for complying with their own legal obligations, including
maintaining books & records and other compliance obligations.

You can also:

 * Contact our data protection officer responsible for your country or region
   via MarriottDPO@marriott.com. In your email, please indicate the country from
   which you are contacting us.
 * Lodge a complaint with a data protection authority for your country or region
   or where an alleged infringement of applicable data protection laws occurs.
   For the EEA, a list of the national data protection authorities can be
   found here. For the UK, the responsible data protection authority is the
   Information Commissioner’s Office (ICO), more details about which can be
   found on the ICO website.

Back to top




RELATED LINKS



 * Terms of Use for United States and Canada
 * SMS Messaging Terms of Use
 * Digital Entry Terms of Use
 * Marriott Group Privacy Statement for the Collection of Non-Employee and
   Non-Guest Personal Data



Back to top



It's all right here with the Marriott Bonvoy™ App
Learn More


TOP DESTINATIONS



 * New York City Hotels
 * Paris Hotels
 * Boston Hotels
 * San Diego Hotels
 * London Hotels
 * Chicago Hotels
 * San Francisco Hotels
 * Nashville Hotels
 * Washington DC Hotels
 * New Orleans Hotels
 * Orlando Hotels
 * Las Vegas Hotels
 * Denver Hotels
 * Los Angeles Hotels
 * Miami Hotels
 * Toronto Hotels
 * Miami Beach Hotels
 * Phoenix Hotels
 * Sedona Hotels
 * Santa Barbara Hotels
 * Charleston Hotels
 * Island of Hawaii Hotels
 * Bahamas Hotels
 * Destin Hotels
 * Puerto Rico Hotels


FOR GUESTS



 * Best Rate Guarantee
 * Marriott Bonvoy Moments
 * Activities
 * Marriott Insiders
 * Marriott Bonvoy Traveler
 * Travel Experiences
 * Travel Insurance
 * Shop Marriott
 * Shop Westin
 * Gift Cards


OUR COMPANY



 * About Marriott
 * Careers
 * Travel Professionals
 * Group Partners
 * Developers
 * Affiliates
 * Investors
 * News
 * David Marriott’s Blog
 * Anthony Capuano's Blog
 * Heart of the House

Loading...

© 1996 – 2023 Marriott International, Inc. All rights reserved. Marriott
Proprietary Information

Tracking Preferences
Careers
Terms of Use
Program Terms & Conditions
Privacy Center
Your Privacy Rights
Digital Accessibility
Site Map
Help
English
prod16,60886086-59CB-5BE4-B431-F53B4D05A4A5,rel-R23.7.4




PRIVACY PREFERENCE CENTER




 * YOUR PRIVACY


 * STRICTLY NECESSARY COOKIES


 * FUNCTIONAL COOKIES


 * ADVERTISING COOKIES


 * ANALYTICS

YOUR PRIVACY

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
More information

STRICTLY NECESSARY COOKIES

Always Active

Strictly Necessary Cookies enable the basic features of our websites and mobile
apps, such as booking a stay and signing in securely.

Cookies Details‎

FUNCTIONAL COOKIES

Functional Cookies


Functional Cookies allow our websites and mobile apps to remember your
preferences and choices you make on them. As a result, we're able to personalize
your experience. For example, cookies help you navigate the site more easily by
remembering your language preference.

Cookies Details‎

ADVERTISING COOKIES

Advertising Cookies


Advertising Cookies allow us to track responses to online advertisements and
marketing so we can better understand your interests and show content that
reflects them. These cookies may also give you the option to share certain pages
with social networks.

Cookies Details‎

ANALYTICS

Analytics


Analytics Cookies help us improve our websites and mobile apps by collecting and
reporting information on how you use them without directly identifying you.

Cookies Details‎
Back Button Back



Vendor Search
Filter Button
Consent Leg.Interest
checkbox label label
checkbox label label
checkbox label label

 * View Third Party Cookies
    * Name
      cookie name


Clear
checkbox label label
Apply Cancel
Confirm My Choices
Reject All Allow All


By clicking “Accept All”, you agree to the storing of cookies on your browser or
device to enhance site navigation, analyze site usage, and deliver content and
offers tailored to your interests. Rejecting any or all cookies could negatively
affect your experiences with our digital properties.

Reject All Accept All
Cookies Settings