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Solutions
* Identity Type
  * Consumers
  * Workforce
  * Things (IoT)
* Industry
  * Financial Services
  * Healthcare
  * Government
  * Retail
  * Manufacturing
  * Telco & Media
  * Auto & Smart Mobility
  * Insurance
* Initiative
  * Zero Trust & CARTA Security
  * Modernize Legacy
  * IAM for Hybrid IT
  * Connect Everyone
  * Open Finance, PSD2 & CDR
  * Privacy & Consent
  * Digital Transformation
* Use Case
  * Passwordless Authentication
  * Strong Authentication
  * Contextual Authorization
  * Single Sign On
  * Lifecycle Management
  * Secure DevOps
  * Data Residency
  * API Security
  * Identity Governance & Administration
  * Legacy Integration
Products
* Capabilities
  * Identity Cloud
  * Identity Management
  * Access Management
  * Identity Governance
  * Autonomous Identity
  * Identity Gateway
  * Directory Services
  * Intelligent Access
  * Privacy & Consent
* Integrations
  * Standards
  * Connectors
  * Social Registration
  * Cloud Security
  * Edge Security
  * REST APIs
  * SDKs
  * Deploy Anywhere
* Trust Network
  * Google Cloud Partnership
  * AWS Partnership
  * Microsoft Intelligent Security Association (MISA)
  * Specialized Authenticators
  * Fraud & Risk Management
  * Behavioral Biometrics
  * Identity Proofing
Customers Resources
* Content Library
* Analyst Reports
* ROI Calculator
* ForgeTalks
* Webinars
* Blog
* Podcast: The Identity Brief
Developers
* Knowledge Base
* Backstage
* Product Docs
Support
* Identity Cloud
  * Cloud Onboarding Services
  * Cloud Support Services
  * Software
  * Deployment Support Services
  * Support Services
* Additional Services
  * Training & Certification
  * Customer Value Management
  * Partner Professional Services
Company
* About Us
* Board of Directors
* Leadership Team
* Press Releases
* News Coverage
* Partner Directory
* Careers
* Events
  * Identity Live
* Investors


PRIVACY POLICY

 


ABOUT THIS PRIVACY POLICY

ForgeRock is committed to protecting your privacy and your rights to control
your personal data. Our principles are simple; we believe in building trust
through transparency; and our guiding principle is “no information about you
without you.”

This Privacy Policy explains what personal information we may collect from you
when you use our products or services, visit our website, or attend our events;
how you can control that information; and how we may use it.

 


1. WHAT PERSONAL INFORMATION WE COLLECT

This section describes the personal information we collect when you use our
products or services, visit our website, or attend our events, and explains why
we collect it.

We define “Personal Information” broadly, as any information that relates to a
specific person, including identifying information such as a name, an
identification number, location data, or an online identifier, as well as any
information specific to that person’s physical, physiological, genetic, mental,
economic, cultural, or social identity.

We use the following categories to describe the type of Personal Information we
collect, depending on the products and services you use, how you use them, and
how you interact with us:

 * “Billing Information” – means card holder name, credit card number, date of
   expiry, card verification code (CVC) or security code
 * “Contact Information” – means email, first name, last name, company /
   organisation, telephone number, address, country
 * “Company Information” – means company or organisation and related
   firmographic information, including size, industry, region, and country
 * “Delivery Information” – means the specific information we collect to enable
   downloading of software, if any or the delivery of services and training.

A) WHEN YOU REGISTER FOR FORGEROCK PRODUCTS AND SERVICES:

We collect: Contact Information

Why:

 * To communicate with you and provide you with requested services
 * To share news with you about our events and products
 * To give you a more personalized experience on our sites

We may also collect: Company Information

Why: to improve our services, website, and user experience; for marketing or
industry reporting purposes; or for legal and regulatory compliance purposes

Please note that we do not sell, distribute or lease your Personal Information
to third parties unless we have your explicit permission or are required by law
to do so.If you have previously given your consent to us using your Personal
Information, you may withdraw your consent at any time by writing to us or
emailing us at privacyrequests@forgerock.com.

B) WHEN YOU ORDER FORGEROCK PRODUCTS AND SERVICES:

We collect: Contact Information, Delivery Information, and Billing Information

Why: We use this information to complete your transaction, follow up with you
about your purchase, help with any delivery issues, handle returns and other
issues related to the purchase of your ForgeRock products or services.

Please note that we do not store any Billing Information on our servers. We only
use your Billing Information in connection with the purchase of our products and
services.

C) WHEN YOU PROVIDE US WITH YOUR DETAILS:

We collect: Contact Information

Why: We use this information in the same manner as we use Contact Information in
the registration and ordering process described above and to communicate with
and provide requested services, to share news with you about our events
products.

You may wish to unsubscribe from our e-mail communications anytime by clicking
the “unsubscribe” link at the end of our e-mail. This will take effect within 48
hours.

D) WHEN YOU ATTEND ONE OF OUR EVENTS THAT IS SPONSORED OR HOSTED BY ONE OF OUR
EXTERNAL PARTNERS OR THIRD PARTY HOSTED EVENTS:

Some of our events are sponsored by or hosted by our external partners or hosted
by third parties. If you register to attend such an event, we may share the
Contact Information you provided in connection with registration with our event
partner for purposes of verifying registration and ensuring only registered
guests are allowed access.

Although the event registration page has the same look and feel as
www.forgerock.com you may actually be submitting registration information to a
third-party service provider that then returns the information to our website in
order to fulfil your registration request.

Please note that we will only share your Contact Information directly with our
event partner if you registered for the event. If you do not wish to have your
information included in an attendee list or do not wish to receive information
from our event partners, you can so advise us when you register for our events
or you may contact us directly at privacyrequests@forgerock.com.

E) WHEN YOU ATTEND ONE OF OUR LIVE EVENTS, WEB CONFERENCES, OR SEMINARS:

If you register for one of our events and you have a ForgeRock account, we will
access the Personal Information in your ForgeRock account in order to provide
you with information and services associated with the event. If you do not have
a ForgeRock account, we will collect your Contact information upon registration,
which we will use to provide you with information and services associated with
the event.

If you attend one of our events, we may collect Contact Information and Company
Information from the organisation that you represent.

F) WHEN YOU TRAIN THROUGH FORGEROCK UNIVERSITY:

If you are training through ForgeRock University, we collect your Contact
Information. You may enrol for a course directly through our university service
(university@forgerock.com) or you may enrol through one of our training
partners. We occasionally use independent contractors to conduct the training
and rely on third-party partners to provide the training venue. When you
register for University offerings through one of our third-party training
partners, you will be notified that you are leaving our website, whereupon your
activities will be subject to that third party’s privacy policies and this
Privacy Policy will no longer apply. While we endeavour to work with partners
who share our commitment to protecting your privacy, we encourage you to confirm
that you are comfortable with that party’s policies before sharing any Personal
Information on their website.

G) WHEN YOU PURSUE CERTIFICATION THROUGH FORGEROCK UNIVERSITY:

When you register for one of our certification exams, we collect your Contact
Information, which we share with our third-party, computer-based-exam service
provider. That service provider will, in turn, share with us the Contact
Information you furnish to them to verify your identity for the exam. We will
also collect your exam results in order to update and maintain our certification
records.

Only authorized ForgeRock employees have access to our certification records and
individual exam results.

H) WHEN YOU CORRESPOND WITH US:

When you correspond with us by email, a postal service, or other form of
communication, we may retain such correspondence and the information contained
in it and use it to respond to your inquiry; to notify you of ForgeRock’s other
services; or, as applicable, for record-keeping purposes.

If you want us to delete your Personal Information contained in such
correspondence or otherwise want us to refrain from communicating with you,
please contact us at privacyrequests@forgerock.com.

Please note that if you ask us not to contact you by email at a certain email
address, we will retain a copy of that email address on our “master do not send
list” for the exclusive purpose of complying with your no-contact request.

I) WHEN YOU VISIT A FORGEROCK OFFICE

When you visit a ForgeRock office, we may take static or moving imagery of you
via CCTV.

J) WHEN YOU APPLY FOR A JOB AT FORGEROCK

When you apply for a job at ForgeRock, we will ask for your professional
background, your contact information, and your education history. In addition,
you may be asked to provide other sensitive or special category information such
as your racial or ethnic origin, biometric/health data, or specific financial
data (if you are a resident of the USA).

We will use your personal information to authenticate your registration, and to
contact you with information and suggestions relating to your application. You
may amend your details orwithdraw your consentto receive such services around
your application at any time by emailing us atprivacyrequests@forgerock.com.

 


2. HOW WE USE YOUR PERSONAL INFORMATION, AND THE LEGAL BASES FOR THESE USES

When we collect your Personal Information our goal is to improve your experience
with us. We use your Personal Information to provide you with the products or
services (including membership services, events, publications, certification and
training) you have inquired about, requested or purchased from us. We also use
your Personal Information to refine our products and services, tailoring them to
your needs, and to communicate with you more effectively and meaningfully about
any new services that may assist you going forwards.

In particular, we collect your Personal Information for the following purposes:

 1. To fulfil a contract, or take steps linked to a contract: this is relevant
    where you register to use a ForgeRock product or website (whether paid, or
    as a free trial). This includes:

 * Providing you with the ForgeRock products or services for which you have
   registered and any other products and services you have requested;
 * Verifying your identity;
 * Taking payments;
 * Sending you necessary communications (for example, related to payments); and
 * Providing customer service or support.

 2. As required by ForgeRock to conduct our business and pursue our legitimate
    interests, in particular:

 * Providing you with the ForgeRock products and services for which you have
   registered and any other products and services you have requested;
 * Analyzing your use and measuring the effectiveness of our websites and
   electronic communications to better understand how they are being used so we
   can improve them and offer a better customer experience;
 * Sending you information about ForgeRock products and services, special
   offers, and similar information, and sharing your information with our
   third-party marketing service providers for our own marketing purposes (where
   your consent is not required);
 * Maintaining our websites and the applications they host, including keeping
   them secure and performing optimally;
 * Conducting surveys and market research about our customers, their interests,
   the effectiveness of our marketing campaigns, and customer satisfaction
   (unless we need consent to undertake such surveys, in which case we will only
   do this with your permission);
 * Investigating and responding to any comments or complaints you may send us;
 * Checking the validity of the Billing Information you submit in order to
   prevent fraud; and
 * In connection with legal claims, compliance, regulatory, and investigative
   purposes as necessary (including disclosure of information in connection with
   legal process or litigation).

 3. Where you give ForgeRock your consent or otherwise consistent with your
    choices:

 * Sending you information about ForgeRock products and services, special
   offers, events, and similar information, and sharing your information with
   our third-party marketing service providers for our own marketing purposes
   (where your consent is required);
 * Placing cookies and using similar technologies on our websites and in email
   communications, in accordance with our Cookies Policy and the information
   provided to you when you use those technologies;
 * Processing your job application and sending you information and suggestions
   in relation to that application.

On other occasions where we ask you for consent, we will use the information for
the purposes which we explain at the that time.

 4. For legal reasons:

 * Responding to requests by government or law enforcement authorities
   conducting an investigation; and
 * To detect, prevent, or otherwise address fraud, security, or technical
   issues, and software piracy (e.g., to confirm that software is genuine).
 * To provide evidence or to prevent a crime being committed where the
   information collected is via CCTV.
 * For the health and safety of visitors to ForgeRock sites and offices.

 


3. YOUR RIGHTS IN RESPECT OF YOUR PERSONAL INFORMATION AND HOW TO EXERCISE THEM

Under the law of some countries, you may have the right to ask us for a copy of
your Personal Information; and/or to correct, delete or restrict (stop any
active) processing of your Personal Information; and/or to obtain the Personal
Information you provide to us in a structured, machine readable format; and/or
to ask us to share (port) this information to another controller.

In addition, you can object to the processing of your Personal Information in
some circumstances (in particular, where we don’t have to process the
information to meet a contractual or other legal requirement, or where we are
using the information for marketing our products and services). These rights may
be limited, for example, if fulfilling your request would reveal Personal
Information about another person, or if you ask us to delete information which
we are required by law to keep or have compelling legitimate interests in
keeping (such as fraud prevention purposes).

If you wish to enquire about your Personal Information, you can submit a request
here: https://preferences.forgerock.com/privacy.

If you have unresolved concerns, you have the right to report them to an EU or
other data protection authority where you live, work or where you believe a
potential violation may have occurred.

To register with ForgeRock, to create an account with us, and to use some
ForgeRock websites, products or services, the provision of some information is
mandatory: if relevant information is not provided, then we will not be able to
administer a ForgeRock account for you, or provide you with the websites,
products or services requested. All other provision of your information is
optional. Providing optional information will help us offer you a better
experience, such as more personalized or tailored content or offerings.

WITHDRAWING CONSENT OR OTHERWISE OBJECTING TO DIRECT MARKETING

ForgeRock and the third-party marketing services providers we hire to help us
market our products and services on our behalf may use your Personal Information
to provide you with information and offers related to ForgeRock. Wherever we
rely on your consent, you will always be able to withdraw that consent, although
we may have other legal grounds for processing your information for other
purposes, such as those set out above. In some cases, we are able to send you
direct marketing without your consent, where we rely on our legitimate
interests. You have the right to opt-out of direct marketing, or profiling we
carry out for direct marketing, at any time by: updating your preferences by
accessing your ForgeRock preference center
(https://go.forgerock.com/Manage-My-Preferences.html) or contacting us using the
details provided at the end of this policy.

YOUR CALIFORNIA PRIVACY RIGHTS

The California Consumer Privacy Act (“CCPA”) provides California residents with
the additional rights listed below. Please note that some of the following
rights may not be applicable to your situation:

Right to know- You have a right to request information about our collection,
use, and disclosure of your personal information over the past 12 months. For
more details about the personal information we have collected over the past 12
months, including the categories of sources, please see Section 1 above.

Right to delete- You also have a right to request that we delete personal
information, subject to certain exceptions. You may exercise your right to
delete by contacting us via privacyrequests@forgerock.com.

Right to opt-out - We do not sell the personal information we collect. For the
avoidance of doubt, we do not sell the personal information of minors under 16
years of age.

Right to non-discrimination - You have the right not to receive discriminatory
treatment by us for the exercise of your privacy rights conferred by the CCPA.

Authorized agent- You may designate an authorized agent to make a request under
the CCPA on your behalf to us, with a copy of your power-of-attorney document
granting that right.

Financial incentives- We do not provide any financial incentives tied to the
collection, sale, or deletion of your Personal Data.

To exercise any of your rights, or receive more information about them, please
contact us via privacyrequests@forgerock.com. We may need to verify your
identity and place of residence before a request pursuant to this Policy can be
fulfilled.

 


4. HOW FORGEROCK COLLECTS YOUR PERSONAL INFORMATION

In addition to any Personal Information we collect directly from you with your
consent, we may collect Personal Information through the websites we own and
operate using the following methods:

AUTOMATIC DATA COLLECTION

Our Web server automatically recognizes, collects, and stores the following
Personal Information via the use of cookies:

 * The domain name and geographic location of visitors to our Websites; and
 * Any Personal Information volunteered by visitors to the site, such as survey
   information and/or site registrations.

We also compile Personal Information on the pages accessed at our websites by
visitors. The information collected is used:

 * To improve the content of our websites;
 * To customize the content and/or layout of our site for visitors;
 * To notify visitors about updates and special offers; and
 * To promote sales and advise prospective customers of special offers or
   services.

YOUR IP ADDRESS AND OTHER SIMILAR INFORMATION

Our website cookies may collect certain anonymous information about your visit,
such as the name of the Internet service provider and the Internet Protocol (IP)
address through which you access the Internet; the date and time you access the
website; the pages that you access while at the website and the Internet address
of the Website from which you linked directly to our site. This information is
used to help improve the website, analyse trends, administer the website and
provide optimised advertising to you.

OUR COOKIES

Cookies and ad technology such as web beacons, pixels, and anonymous ad network
tags help us serve relevant ads to you more effectively. A cookie is a small
text file that a website saves on your computer or mobile device when you visit
that site. It enables the website to remember your actions and preferences (such
as login, language, font-size and other display preferences) over a period of
time, so you do not have to keep re-entering them whenever you return to the
site. Pixels help us understand and improve the delivery of ads to you.

Our website uses cookies to improve user experience. Our cookies are not used to
identify your Personal Information. They use pattern data to identify trends,
hence they are not used for any other purpose except those described here.

 * Strictly Necessary Cookies: Some of our cookies are necessary for the website
   to function and cannot be switched off in our systems. They are usually only
   set in response to actions made by you, which amount to a request for
   services, such as setting your privacy preferences, logging in or filling in
   forms. You can set your browser to block or alert you about these cookies,
   but some parts of the site will not then work. These cookies do not store any
   of your Personal Information and are only used to deliver essential
   functionality to the website.
 * Performance Cookies: These cookies allow us to count website visits and
   traffic sources so we can measure and improve the performance of our website.
   They help us to know which pages are the most and least popular and to
   understand how visitors navigate the website. All the information these
   cookies collect is aggregated and therefore anonymous. If you do not allow
   these cookies we will not know when you have visited our website and will not
   be able to monitor its performance or give you the best user experience as a
   result.
 * Functional Cookies: These cookies enable the website to provide enhanced
   functionality and personalization. They may be set by us or by third party
   providers whose services we have added to our pages. If you do not allow
   these cookies, then some or all of these services may not function properly.
   For example, third party cookies may include cookies from Greenhouse, used by
   ForgeRock for recruitment purposes, Google, used for analytics, Vimeo used
   for video content and streaming management, and Twitter and Instagram for
   messaging / announcements.
 * Targeting Cookies: These cookies may be set through our website by our
   advertising partners. They may be used by those companies to build a profile
   of your interests and show you relevant adverts on other websites. They do
   not store directly any Personal Information, but function uniquely by
   identifying your browser and internet device. If you do not allow these
   cookies, you will experience less targeted advertising. For example,
   advertising partners include LinkedIn and Facebook as well as many other
   advertisers of ForgeRock products.
 * Social Media Cookies: These cookies are set by a range of social media
   services that we have added to the website. These enable you to share our
   content with your friends and networks. The cookies are capable of tracking
   your browser across other sites and building up a profile of your interests.
   This may impact the content and messages you see on other websites you visit
   as they allow for advertisers to target their products to your interests. If
   you do not allow these cookies you may not be able to use or see these
   sharing tools and adverts are less likely to be tailored to your interests.

OPTING OUT OF COOKIE USE:

If you do not wish to receive cookies or if you wish to change the way you
receive them, you can adjust your browser’s cookie settings here:

Cookies Settings

You can delete all of our cookies that have already been placed on your computer
or you can set your system to prevent them from being placed before you visit
our websites. If you do this, however, please remember that you may have to
manually adjust some of your preferences every time you visit ForgeRock websites
as some of our services and functionalities may not work properly.

Please note that if you have disabled one or more of our cookies, we may still
use the information collected from the cookies prior to them being disabled as a
part of your preferences. After you disable the cookies, they will not collect
any new data going forwards.

FORGEROCK WEBSITE ANALYTICS AND PERFORMANCE

ForgeRock partners with a range of third parties to support the functionality of
our website and improve its effectiveness. These can be broadly categorized as
follows:

Analytics.We share data collected through our platform with some third-party
suppliers to help us give you a better end user experience and to help us to
improve our services.

Advertising and Marketing.We share your Personal Information with our marketing
partners to enable us to improve how we target our customers and prospective
users. At certain points we will ask you to provide your consent to allow us to
share your Personal Information with our partners; this will usually take the
format of a web-based form with a clear option to indicate your consent.

Service Providers.We share Personal Information with a variety of our service
providers to help us pursue our business goals. These partners help us to, for
example, monitor our interaction with customers, improve our website, advance
our products and services, maintain good security practices, process relevant
payments, augment our own research, provide external training, and enhance our
IT infrastructure.

FORGEROCK PARTNERS

We may receive updated Personal Information, including Contact Information from
third parties and partners, which we may use to correct our records. Other
purposes for which we may receive Personal Information are to update internet
search results and links to our advertising or to further sales including
procurement of paid listings (such as sponsored links). When we receive Personal
Information from third parties, we verify that the third party has procured it
legally and in accordance with our privacy principles.

 


5. WHERE FORGEROCK STORES YOUR PERSONAL INFORMATION

ForgeRock stores all Personal Information in our secure databases (hosted by
cloud service providers) located in the regions where we operate around the
world. Personal Information is accessible by authorised ForgeRock personnel
only, and we have organisational and technical measures in place to protect your
data.

 


6. HOW LONG DOES FORGEROCK RETAIN YOUR PERSONAL INFORMATION

Normally, ForgeRock retains your Personal Information for the duration of your
relationship with ForgeRock (for as long as your account is active or as needed
to provide you with your services).

Where Personal Information is subject to legal or regulatory data retention
requirements, ForgeRock will retain such information in accordance with the
applicable retention period.

Generally, we will only retain and use your Personal Information as necessary to
comply with our legal obligations, to resolve disputes, and enforce our
agreements.

CCTV information is kept for a period of thirty days and after this time it is
deleted. Imagery required for investigative purposes will be kept longer and
only for the purposes or evidential purposes may be retained beyond thirty days
and is securely disposed of upon completion/conclusion of the purpose for which
it has been retained.

Imagery is retained in a secure environment and is only accessible by authorised
personnel who have a legitimate reason to do so.

Where ForgeRock does not have an obligation to retain your Personal Information,
you have the right to request the deletion of your Personal Information from
ForgeRock systems. For more information on your rights of erasure or portability
of your data, please see the sections below. If you wish to cancel your account
or request that we no longer use your Personal Information to provide you
services, please contact us at privacyrequests@forgerock.com.

 


7. HOW FORGEROCK SECURES YOUR PERSONAL INFORMATION

ForgeRock uses a variety of organizational, technical and physical security
safeguards in place to protect Personal Information from unauthorized access,
use, or disclosure.

ForgeRock classifies your Personal Information according to its sensitivity to
ensure that it is managed appropriately and that it is not disclosed to
un-authorised parties. Access to all Personal Information (not just the
sensitive information) is restricted. Only ForgeRock employees who need the
information to perform a specific job function or are granted access to
personally identifiable information as a part of their role (for example;
accounts payable or a customer service representative).

We store Personal Information on servers in controlled facilities with no
unauthorised access and only limited access to authorised personnel. Our systems
are secured using the latest generation security technologies and we have the
necessary policies and procedures in place to assure data security and integrity
to a high standard.

 


8. WITH WHOM DOES FORGEROCK SHARE YOUR PERSONAL INFORMATION

We may share your Personal Information with our suppliers, training partners,
conference or event hosts (to verify your identity when you arrive), our
external recruiters, our background-security-check partners, with our
consultants and contractors who provide services on our behalf such as web site
hosting, public relations, mailing (campaign), answering customer questions or
service matters, issuing notifications and sending information about our special
offers and the services we offer. We provide those companies with only the
necessary amount of Personal Information they need to deliver our service and
only where there is a legitimate reason to do so. Where this reason involves
your consent, we will ensure that we obtain it and do not share Personal
Information where we do not have permission to do so.

We may share aggregate information, which is not personally identifiable, with
other organizations. This information may include usage and demographic data,
but it will not include Personal Information.

All of our partners, suppliers and contractors are legally obliged to maintain
your Personal Information confidentiality at all times and that they are not to
use your Personal Information in any way other than to provide you with
ForgeRock products and services that you have consented to be provided unless
there is another legitimate legal purpose to do so.

On occasion, ForgeRock may also make your Contact Information available to our
partners offering ForgeRock products or services which we feel will be of
interest to you to provide a better service.

In some circumstances, we may provide targeted lists of names as well as offline
and online Contact Information for marketing purposes to a third-party agent
acting on our behalf. Should this be the case, the third party will be subject
to ForgeRock policies and will have a clear contracted purpose. You have the
right not to allow us to share your Personal Information with these third
parties and can explicitly opt out of this when registering your preferences.
Alternatively, you can send an email to privacyrequests@forgerock.com where we
will update this information for you.

Some of our vendor partners may require the Personal Information of
ForgeRock-University students who attend their vendor classes hosted by
ForgeRock University. This Personal Information may include student name,
company name, email, and exam rating / result as well as a unique student
identifier.

Our subsidiary and affiliate companies, entities into which our company may be
merged, or entities to which any of our assets, products, sites or operations
may be transferred, will be able to use the Personal Information that you have
consented to allow us to use or the Personal Information that is needed to
fulfill a legal obligation.

ForgeRock may disclose Personal Information if required to do so by law or in
the good faith belief that such action is necessary to (a) conform to the edicts
of the law or comply with legal process served on ForgeRock; (b) protect and
defend the rights or property of ForgeRock or (c) act in urgent circumstances to
protect the personal safety of ForgeRock employees or agents, users of ForgeRock
products or services, or members of the public. We will disclose Personal
Information in response to a court order or a subpoena or other legal
obligation, in response to a specific law enforcement agency's request, or in
special cases when we have reason to believe that disclosing this Personal
Information is necessary to identify, contact or bring legal action against
someone who may be causing injury to or interference with (either intentionally
or unintentionally) our rights or property. You should also be aware that courts
of equity, such as Bankruptcy Courts, might have the authority under certain
circumstances to permit Personal Information to be shared or transferred to
third parties without permission.

 


9. OUR WEB LINKS, PUBLICATIONS AND SURVEYS

Our web sites may contain links to other sites such as those within the
Backstage Marketplace. ForgeRock is not responsible for the privacy practices or
content of these sites. We do not knowingly work or collaborate with
organizations who do not respect your privacy or our policies and practices.

We encourage our users to be aware when they leave our site that their privacy
may be subject to different treatment and kindly ask users to read the privacy
statements of each web site to which we may link.

We do not provide external publications (news feeds) apart from the provision of
information to certain online blogs which are not in the public domain. We may
conduct surveys to improve our services and products but the participation in
such surveys is voluntary and we respect your privacy when undertaking them.

From time to time we may invite you to provide information via surveys or
customer feedback forms. The participation in these surveys or feedback requests
are completely voluntary, you have a choice as to whether to disclose any
Contact Information (such as name and email address) and demographic information
(such as post or zip code). We use this Personal Information to monitor or
improve the use of our website or other products or services.

 


10. TRANSFERING YOUR PERSONAL INFORMATION FROM EU TO THE US

ForgeRock has its headquarters in the United States. Personal Information we
collect from you, may be processed in the United States.

ForgeRock relies on derogations for specific situations as set forth in Article
49 of the GDPR as the basis for such transfers. ForgeRock collects and transfers
to the U.S. Personal Information only with your consent or to perform a contract
with you or to fulfil a compelling legitimate interest of ForgeRock in a manner
that does not outweigh your privacy rights.

Where transfers of Personal Information are made, the appropriate legal
mechanisms are in place to ensure that Personal Information is treated
appropriately and in line with legal requirements for compliance.

 


11. CHANGES IN OWNERSHIP

If ForgeRock is involved in a merger, acquisition, or sale of all or a portion
of its assets, you will be notified via email and/or a prominent notice on our
website of any change in ownership or uses of your Personal Information, as well
as any choices you may have regarding your Personal Information.

 


12. CONTACTING FORGEROCK

Any Personal Information we collect is controlled, and as applicable, processed,
by ForgeRock, Inc. located at 201 Mission St, Suite 2900, San Francisco, CA
94105. However, the following ForgeRock organisations may also act as a data
controller or processor of your Personal Information, depending on the products
or services you are using and where you are located:

 * ForgeRock, Inc., 201 Mission St, Suite 2900, San Francisco, CA 94105, USA
 * ForgeRock US, Inc. 201 Mission St, Suite 2900, San Francisco, CA 94105, USA
 * ForgeRock Limited, 4th Floor, Broad Quay House, Prince Street, Bristol, BS1
   4DJ
 * ForgeRock Deutschland GmbH, c/o Taylor Wessing, Am Sandtorkai 41, 20457
   Hamburg, Germany
 * ForgeRock France, 55 Rue Blaise Pascal, 38330, Grenoble, Montbonnot, France
 * ForgeRock AS, Lysaker Torg 2, 1366 Lysaker, 02119 Baerum, Norway
 * ForgeRock AUS PTY. LTD., c/o Maddocks, Collins Sq Tower Two, Level 25, 727
   Collins Street, Melbourne VIC 3000, Australia
 * ForgeRock SGP, Pte. Ltd., c/o RHT Corporate, 6 Battery Road, #10-01,
   Singapore 049909
 * ForgeRock NZ Limited, c/o Ilumin Limited, Level 1, 79 Taranaki Street, Te
   Aro, Wellington 6011, New Zealand
 * ForgeRock AB, c/o BTR Accounting & Payroll Service AB, Grev Turegatan 21, 114
   38, Stockholm, Sweden
 * ForgeRock Canada Inc., 550 Burrard Street Suite 2300, Bentall 5, Vancouver BC
   V6C 2B5, Canada

If you have any inquiries or complaints about our handling of your Personal
Information or about our privacy practices in general, please contact us at
privacyrequests@forgerock.com, or alternatively please send a letter to
ForgeRock Attention: Chief Privacy Counsel, 201 Mission St, Suite 2900, San
Francisco, CA 94105.

We will respond to your inquiry within thirty days to answer your request or to
inform you when we will answer. If we are unable to satisfactorily resolve your
complaint, or if we fail to acknowledge your complaint, you can submit your
complaint to our legal department, which provides a dispute resolution service
based in the United States at no cost to you. If neither party resolves your
complaint, you may pursue your case with the Supervisory Authority of the member
state in the jurisdiction that ForgeRock entity is established.

 


13. NOTIFICATION AND CHANGES

If we change our Privacy Policy, we will post the changes on this page so our
users are aware of the changes, however, users should check this page frequently
to keep abreast of any changes.

For further enquiries about this Policy, please contact:

ForgeRock – Chief Privacy Counsel
201 Mission St, Suite 2900
San Francisco, CA 94105
T: +1-415-599-1100
E: privacyrequests@forgerock.com

This Privacy Policy was updated in October 2020

 

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