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2024 CONSUMER EXPERIENCE PRIMER — 7 TRENDS TO KNOW 

--------------------------------------------------------------------------------

Patients are consumers, too. Are you providing the experiences they demand?

Only 4% of U.S. residents feel consumer experiences have improved over the past
year, according to a study by Customer Contact Week Digital. A staggering 57%
feel they've gotten worse. 

As competition in healthcare intensifies, hospitals and health systems can gain
a competitive advantage by crafting an exceptional consumer experience. The
trends detailed in this e-book reveal what consumers crave from digital
experiences. 

Learnings include:
 
 * How to align the digital experience strategy with consumer needs. 
 * How to harness cutting-edge tools and other advanced consumer experience
   solutions.
 * A breakdown of how AI is revolutionizing the consumer experience across
   industries.

 

Please fill out the form to download the whitepaper. 



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 * Learn Now: Human Resources Talent Virtual EventWednesday, March 27th, 2024
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 * Learn Now: Legislative Briefing: Federal and State Efforts to Eradicate Ghost
   Networks and Improve Provider DirectoriesApril 4th at 12:00 PM CT
 * Watch Now: Manage growth demands without burdening staff: A modern strategy
   for oncology practices
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Other Opportunities you may be interested in (Register in 1 click):
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   16th, 2024 at 12:00 PM CST Register Now
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 * The cloud & the DSO: The next iteration of patient engagement Watch Now
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   collaboration, research & innovation Read Now
 * Innovation in DSO communication: 7 must-reads to guide you in 2024 Read Now




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