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141.193.213.21  Public Scan

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Submitted URL: http://em.d2l.com/NDgyLVBEQS04NTgAAAGCOwcSR3pHe_QC-Pr-wBZ3mVZfTP69r7LI6aS4PpjokhQJp8C3EA-a7BsRlAk7lTe6oWrpBh3XwR5z...
Effective URL: https://www.d2l.com/resources/assets/driving-growth-with-customer-training/?utm_source=marketo&utm_medium=email&utm_...
Submission: On January 27 via api from CA — Scanned from CA

Form analysis 2 forms found in the DOM

<form id="mktoForm_2963" class="form-embed hide-form-submit mktoForm mktoHasWidth mktoLayoutLeft" data-vwo-goal-id="3" data-id="2963" data-name="Asset Download Form Submit" data-sfdccampaignid="7015W0000009YRpQAM"
  data-redirect="https://www.d2l.com/resources/assets/driving-growth-with-customer-training/?asset=7015W0000009YRpQAM" data-buttontext="" data-zoominfo="asset" data-allow_gmail="1" novalidate="novalidate" data-zi-mapped-form="">
  <style type="text/css">
    .mktoForm .mktoButtonWrap.mktoSimple .mktoButton {
      color: #fff;
      border: 1px solid #75ae4c;
      padding: 0.4em 1em;
      font-size: 1em;
      background-color: #99c47c;
      background-image: -webkit-gradient(linear, left top, left bottom, from(#99c47c), to(#75ae4c));
      background-image: -webkit-linear-gradient(top, #99c47c, #75ae4c);
      background-image: -moz-linear-gradient(top, #99c47c, #75ae4c);
      background-image: linear-gradient(to bottom, #99c47c, #75ae4c);
    }

    .mktoForm .mktoButtonWrap.mktoSimple .mktoButton:hover {
      border: 1px solid #447f19;
    }

    .mktoForm .mktoButtonWrap.mktoSimple .mktoButton:focus {
      outline: none;
      border: 1px solid #447f19;
    }

    .mktoForm .mktoButtonWrap.mktoSimple .mktoButton:active {
      background-color: #75ae4c;
      background-image: -webkit-gradient(linear, left top, left bottom, from(#75ae4c), to(#99c47c));
      background-image: -webkit-linear-gradient(top, #75ae4c, #99c47c);
      background-image: -moz-linear-gradient(top, #75ae4c, #99c47c);
      background-image: linear-gradient(to bottom, #75ae4c, #99c47c);
    }
  </style>
  <div class="mktoFormRow form-columns-1">
    <div class="mktoFieldDescriptor mktoFormCol">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="Email" id="LblEmail" class="mktoLabel mktoHasWidth">
          <div class="mktoAsterix">*</div>Work Email
        </label>
        <div class="mktoGutter mktoHasWidth"></div><input id="Email" name="Email" maxlength="255" aria-labelledby="LblEmail InstructEmail" type="email" class="mktoField mktoEmailField mktoHasWidth mktoRequired" aria-required="true"><span
          id="InstructEmail" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow form-columns-1">
    <div class="mktoFieldDescriptor mktoFormCol hide">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="FirstName" id="LblFirstName" class="mktoLabel mktoHasWidth">
          <div class="mktoAsterix">*</div>First Name
        </label>
        <div class="mktoGutter mktoHasWidth"></div><input id="FirstName" name="FirstName" maxlength="255" aria-labelledby="LblFirstName InstructFirstName" type="text" class="mktoField mktoTextField mktoHasWidth mktoRequired"
          aria-required="true"><span id="InstructFirstName" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow form-columns-1">
    <div class="mktoFieldDescriptor mktoFormCol hide">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="LastName" id="LblLastName" class="mktoLabel mktoHasWidth">
          <div class="mktoAsterix">*</div>Last Name
        </label>
        <div class="mktoGutter mktoHasWidth"></div><input id="LastName" name="LastName" maxlength="255" aria-labelledby="LblLastName InstructLastName" type="text" class="mktoField mktoTextField mktoHasWidth mktoRequired" aria-required="true"><span
          id="InstructLastName" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow form-columns-1">
    <div class="mktoFieldDescriptor mktoFormCol hide">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap"><label for="Phone" id="LblPhone" class="mktoLabel mktoHasWidth">
          <div class="mktoAsterix">*</div>Work Phone
        </label>
        <div class="mktoGutter mktoHasWidth"></div><input id="Phone" name="Phone" maxlength="255" aria-labelledby="LblPhone InstructPhone" type="tel" class="mktoField mktoTelField mktoHasWidth"><span id="InstructPhone" tabindex="-1"
          class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow form-columns-1">
    <div class="mktoFieldDescriptor mktoFormCol hide">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="Title" id="LblTitle" class="mktoLabel mktoHasWidth">
          <div class="mktoAsterix">*</div>Job Title
        </label>
        <div class="mktoGutter mktoHasWidth"></div><input id="Title" name="Title" maxlength="255" aria-labelledby="LblTitle InstructTitle" type="text" class="mktoField mktoTextField mktoHasWidth mktoRequired" aria-required="true"><span
          id="InstructTitle" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow form-columns-1">
    <div class="mktoFieldDescriptor mktoFormCol hide">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="Company" id="LblCompany" class="mktoLabel mktoHasWidth">
          <div class="mktoAsterix">*</div>Organization
        </label>
        <div class="mktoGutter mktoHasWidth"></div><input id="Company" name="Company" maxlength="255" aria-labelledby="LblCompany InstructCompany" type="text" class="mktoField mktoTextField mktoHasWidth mktoRequired" aria-required="true"><span
          id="InstructCompany" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow form-columns-1">
    <div class="mktoFieldDescriptor mktoFormCol mktoSelect-container hide">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField has-value"><label for="Vertical__c" id="LblVertical__c" class="mktoLabel mktoHasWidth">
          <div class="mktoAsterix">*</div>Industry
        </label>
        <div class="mktoGutter mktoHasWidth"></div><select id="Vertical__c" name="Vertical__c" aria-labelledby="LblVertical__c InstructVertical__c" class="mktoField mktoHasWidth mktoRequired" aria-required="true">
          <option value="">Select...</option>
          <option value="Associations">Associations</option>
          <option value="Corporate">Corporate</option>
          <option value="Educational Services">Educational Services</option>
          <option value="Government">Government</option>
          <option value="Higher Education">Higher Education</option>
          <option value="K-12">K-12</option>
          <option value="Non-Profit">Non-Profit</option>
          <option value="Professional Training">Professional Training</option>
          <option value="Other">Other</option>
        </select><span id="InstructVertical__c" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div><span class="select-arrow"></span>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow form-columns-0 visibility-rule">
    <div class="mktoPlaceholder mktoPlaceholderof_FTE__c_lead"></div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow form-columns-0 visibility-rule">
    <div class="mktoPlaceholder mktoPlaceholderof_Learners__c"></div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow form-columns-0 visibility-rule">
    <div class="mktoPlaceholder mktoPlaceholderNumberOfEmployees"></div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow form-columns-0 visibility-rule">
    <div class="mktoPlaceholder mktoPlaceholderNumber_of_Members__c"></div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow form-columns-1">
    <div class="mktoFieldDescriptor mktoFormCol mktoSelect-container">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap mktoRequiredField has-value"><label for="Country" id="LblCountry" class="mktoLabel mktoHasWidth">
          <div class="mktoAsterix">*</div>Country
        </label>
        <div class="mktoGutter mktoHasWidth"></div><select id="Country" name="Country" aria-labelledby="LblCountry InstructCountry" class="mktoField mktoHasWidth mktoRequired" aria-required="true">
          <option value="">Select...</option>
          <option value="CA">Canada </option>
          <option value="US">United States </option>
          <option value="AF">Afghanistan </option>
          <option value="AX">Aland Islands </option>
          <option value="AL">Albania </option>
          <option value="DZ">Algeria </option>
          <option value="AD">Andorra </option>
          <option value="AO">Angola </option>
          <option value="AI">Anguilla </option>
          <option value="AQ">Antarctica </option>
          <option value="AG">Antigua and Barbuda </option>
          <option value="AR">Argentina </option>
          <option value="AM">Armenia </option>
          <option value="AW">Aruba </option>
          <option value="AU">Australia </option>
          <option value="AT">Austria </option>
          <option value="AZ">Azerbaijan </option>
          <option value="BS">Bahamas </option>
          <option value="BH">Bahrain </option>
          <option value="BD">Bangladesh </option>
          <option value="BB">Barbados </option>
          <option value="BY">Belarus </option>
          <option value="BE">Belgium </option>
          <option value="BZ">Belize </option>
          <option value="BJ">Benin </option>
          <option value="BM">Bermuda </option>
          <option value="BT">Bhutan </option>
          <option value="BO">Bolivia, Plurinational State of </option>
          <option value="BQ">Bonaire, Sint Eustatius and Saba </option>
          <option value="BA">Bosnia and Herzegovina </option>
          <option value="BW">Botswana </option>
          <option value="BV">Bouvet Island </option>
          <option value="BR">Brazil </option>
          <option value="IO">British Indian Ocean Territory </option>
          <option value="BN">Brunei Darussalam </option>
          <option value="BG">Bulgaria </option>
          <option value="BF">Burkina Faso </option>
          <option value="BI">Burundi </option>
          <option value="KH">Cambodia </option>
          <option value="CM">Cameroon </option>
          <option value="CV">Cape Verde </option>
          <option value="KY">Cayman Islands </option>
          <option value="CF">Central African Republic </option>
          <option value="TD">Chad </option>
          <option value="CL">Chile </option>
          <option value="CN">China </option>
          <option value="CX">Christmas Island </option>
          <option value="CC">Cocos (Keeling) Islands </option>
          <option value="CO">Colombia </option>
          <option value="KM">Comoros </option>
          <option value="CG">Congo </option>
          <option value="CD">Congo, the Democratic Republic of the </option>
          <option value="CK">Cook Islands </option>
          <option value="CR">Costa Rica </option>
          <option value="CI">Cote d’Ivoire </option>
          <option value="HR">Croatia </option>
          <option value="CU">Cuba </option>
          <option value="CW">Curaçao </option>
          <option value="CY">Cyprus </option>
          <option value="CZ">Czech Republic </option>
          <option value="DK">Denmark </option>
          <option value="DJ">Djibouti </option>
          <option value="DM">Dominica </option>
          <option value="DO">Dominican Republic </option>
          <option value="EC">Ecuador </option>
          <option value="EG">Egypt </option>
          <option value="SV">El Salvador </option>
          <option value="GQ">Equatorial Guinea </option>
          <option value="ER">Eritrea </option>
          <option value="EE">Estonia </option>
          <option value="ET">Ethiopia </option>
          <option value="FK">Falkland Islands (Malvinas) </option>
          <option value="FO">Faroe Islands </option>
          <option value="FJ">Fiji </option>
          <option value="FI">Finland </option>
          <option value="FR">France </option>
          <option value="GF">French Guiana </option>
          <option value="PF">French Polynesia </option>
          <option value="TF">French Southern Territories </option>
          <option value="GA">Gabon </option>
          <option value="GM">Gambia </option>
          <option value="GE">Georgia </option>
          <option value="DE">Germany </option>
          <option value="GH">Ghana </option>
          <option value="GI">Gibraltar </option>
          <option value="GR">Greece </option>
          <option value="GL">Greenland </option>
          <option value="GD">Grenada </option>
          <option value="GP">Guadeloupe </option>
          <option value="GT">Guatemala </option>
          <option value="GG">Guernsey </option>
          <option value="GN">Guinea </option>
          <option value="GW">Guinea-Bissau </option>
          <option value="GY">Guyana </option>
          <option value="HT">Haiti </option>
          <option value="HM">Heard Island and McDonald Islands </option>
          <option value="VA">Holy See (Vatican City State) </option>
          <option value="HN">Honduras </option>
          <option value="HU">Hungary </option>
          <option value="IS">Iceland </option>
          <option value="IN">India </option>
          <option value="ID">Indonesia </option>
          <option value="IR">Iran, Islamic Republic of </option>
          <option value="IQ">Iraq </option>
          <option value="IE">Ireland </option>
          <option value="IM">Isle of Man </option>
          <option value="IL">Israel </option>
          <option value="IT">Italy </option>
          <option value="JM">Jamaica </option>
          <option value="JP">Japan </option>
          <option value="JE">Jersey </option>
          <option value="JO">Jordan </option>
          <option value="KZ">Kazakhstan </option>
          <option value="KE">Kenya </option>
          <option value="KI">Kiribati </option>
          <option value="KP">Korea, Democratic People’s Republic of </option>
          <option value="KR">Korea, Republic of </option>
          <option value="KW">Kuwait </option>
          <option value="KG">Kyrgyzstan </option>
          <option value="LA">Lao People’s Democratic Republic </option>
          <option value="LV">Latvia </option>
          <option value="LB">Lebanon </option>
          <option value="LS">Lesotho </option>
          <option value="LR">Liberia </option>
          <option value="LY">Libyan Arab Jamahiriya </option>
          <option value="LI">Liechtenstein </option>
          <option value="LT">Lithuania </option>
          <option value="LU">Luxembourg </option>
          <option value="MO">Macao </option>
          <option value="MK">Macedonia, the former Yugoslav Republic of </option>
          <option value="MG">Madagascar </option>
          <option value="MW">Malawi </option>
          <option value="MY">Malaysia </option>
          <option value="MV">Maldives </option>
          <option value="ML">Mali </option>
          <option value="MT">Malta </option>
          <option value="MQ">Martinique </option>
          <option value="MR">Mauritania </option>
          <option value="MU">Mauritius </option>
          <option value="YT">Mayotte </option>
          <option value="MX">Mexico </option>
          <option value="MD">Moldova, Republic of </option>
          <option value="MC">Monaco </option>
          <option value="MN">Mongolia </option>
          <option value="ME">Montenegro </option>
          <option value="MS">Montserrat </option>
          <option value="MA">Morocco </option>
          <option value="MZ">Mozambique </option>
          <option value="MM">Myanmar </option>
          <option value="NA">Namibia </option>
          <option value="NR">Nauru </option>
          <option value="NP">Nepal </option>
          <option value="NL">Netherlands </option>
          <option value="NC">New Caledonia </option>
          <option value="NZ">New Zealand </option>
          <option value="NI">Nicaragua </option>
          <option value="NE">Niger </option>
          <option value="NG">Nigeria </option>
          <option value="NU">Niue </option>
          <option value="NF">Norfolk Island </option>
          <option value="NO">Norway </option>
          <option value="OM">Oman </option>
          <option value="PK">Pakistan </option>
          <option value="PS">Palestine </option>
          <option value="PA">Panama </option>
          <option value="PG">Papua New Guinea </option>
          <option value="PY">Paraguay </option>
          <option value="PE">Peru </option>
          <option value="PH">Philippines </option>
          <option value="PN">Pitcairn </option>
          <option value="PL">Poland </option>
          <option value="PT">Portugal </option>
          <option value="QA">Qatar </option>
          <option value="RE">Reunion </option>
          <option value="RO">Romania </option>
          <option value="RU">Russian Federation </option>
          <option value="RW">Rwanda </option>
          <option value="BL">Saint Barthélemy </option>
          <option value="SH">Saint Helena, Ascension and Tristan da Cunha </option>
          <option value="KN">Saint Kitts and Nevis </option>
          <option value="LC">Saint Lucia </option>
          <option value="MF">Saint Martin (French part) </option>
          <option value="PM">Saint Pierre and Miquelon </option>
          <option value="VC">Saint Vincent and the Grenadines </option>
          <option value="WS">Samoa </option>
          <option value="SM">San Marino </option>
          <option value="ST">Sao Tome and Principe </option>
          <option value="SA">Saudi Arabia </option>
          <option value="SN">Senegal </option>
          <option value="RS">Serbia </option>
          <option value="SC">Seychelles </option>
          <option value="SL">Sierra Leone </option>
          <option value="SG">Singapore </option>
          <option value="SX">Sint Maarten (Dutch part) </option>
          <option value="SK">Slovakia </option>
          <option value="SI">Slovenia </option>
          <option value="SB">Solomon Islands </option>
          <option value="SO">Somalia </option>
          <option value="ZA">South Africa </option>
          <option value="GS">South Georgia and the South Sandwich Islands </option>
          <option value="SS">South Sudan </option>
          <option value="ES">Spain </option>
          <option value="LK">Sri Lanka </option>
          <option value="SD">Sudan </option>
          <option value="SR">Suriname </option>
          <option value="SJ">Svalbard and Jan Mayen </option>
          <option value="SZ">Swaziland </option>
          <option value="SE">Sweden </option>
          <option value="CH">Switzerland </option>
          <option value="SY">Syrian Arab Republic </option>
          <option value="TW">Taiwan </option>
          <option value="TJ">Tajikistan </option>
          <option value="TZ">Tanzania, United Republic of </option>
          <option value="TH">Thailand </option>
          <option value="TL">Timor-Leste </option>
          <option value="TG">Togo </option>
          <option value="TK">Tokelau </option>
          <option value="TO">Tonga </option>
          <option value="TT">Trinidad and Tobago </option>
          <option value="TN">Tunisia </option>
          <option value="TR">Turkey </option>
          <option value="TM">Turkmenistan </option>
          <option value="TC">Turks and Caicos Islands </option>
          <option value="TV">Tuvalu </option>
          <option value="UG">Uganda </option>
          <option value="UA">Ukraine </option>
          <option value="AE">United Arab Emirates </option>
          <option value="GB">United Kingdom </option>
          <option value="UY">Uruguay </option>
          <option value="UZ">Uzbekistan </option>
          <option value="VU">Vanuatu </option>
          <option value="VE">Venezuela, Bolivarian Republic of </option>
          <option value="VN">Vietnam </option>
          <option value="VG">Virgin Islands, British </option>
          <option value="WF">Wallis and Futuna </option>
          <option value="EH">Western Sahara </option>
          <option value="YE">Yemen </option>
          <option value="ZM">Zambia </option>
          <option value="ZW">Zimbabwe </option>
        </select><span id="InstructCountry" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div><span class="select-arrow"></span>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow form-columns-0 visibility-rule">
    <div class="mktoPlaceholder mktoPlaceholderState"></div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow form-columns-0 HtmlText-container">
    <div class="mktoFormCol">
      <div class="mktoOffset mktoHasWidth"></div>
      <div class="mktoFieldWrap">
        <div class="mktoHtmlText mktoHasWidth">* Required</div>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow form-columns-3"><input type="hidden" name="uTMCampaign" class="mktoField mktoFieldDescriptor mktoFormCol" value="FY22-01-13-NA-Corp-Customer+Training"><input type="hidden" name="uTMMedium"
      class="mktoField mktoFieldDescriptor mktoFormCol" value="email"><input type="hidden" name="uTMSource" class="mktoField mktoFieldDescriptor mktoFormCol" value="marketo">
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow form-columns-3"><input type="hidden" name="Secondary_Campaign__c" class="mktoField mktoFieldDescriptor mktoFormCol" value="7015W0000009YRpQAM"><input type="hidden" name="uTMCampaignLT"
      class="mktoField mktoFieldDescriptor mktoFormCol" value="FY22-01-13-NA-Corp-Customer+Training"><input type="hidden" name="formSubmitUrl" class="mktoField mktoFieldDescriptor mktoFormCol"
      value="https://www.d2l.com/resources/assets/driving-growth-with-customer-training/?utm_source=marketo&amp;utm_medium=email&amp;utm_campaign=FY22-01-13-NA-Corp-Customer+Training&amp;utm_content=Email+2A+body&amp;mkt_tok=NDgyLVBEQS04NTgAAAGCOwcSR094E6COUIPbIQB6NvZ6xnCcslm1Q8VEVcudqByw8rlHq19sswZci7u_T-PKEPIzaFuGHmh5fM1lWz3o6RagK-mDEpzhEF43oP2nVDneQA">
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow form-columns-3"><input type="hidden" name="AnonymousIP" class="mktoField mktoFieldDescriptor mktoFormCol" value=""><input type="hidden" name="websiteJourney" class="mktoField mktoFieldDescriptor mktoFormCol" value=""><input
      type="hidden" name="gclid" class="mktoField mktoFieldDescriptor mktoFormCol" value="">
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow form-columns-1">
    <div class="mktoFieldDescriptor mktoFormCol mktoFieldCheckbox">
      <div class="mktoOffset"></div>
      <div class="mktoFieldWrap has-value"><label for="subscriptionConsent" id="LblsubscriptionConsent" class="mktoLabel mktoHasWidth">
          <div class="mktoAsterix">*</div>Yes, I would like to receive marketing communications from the D2L family of companies.
        </label>
        <div class="mktoGutter mktoHasWidth"></div>
        <div class="mktoLogicalField mktoCheckboxList mktoHasWidth"><input name="subscriptionConsent" id="subscriptionConsent" type="checkbox" value="yes" aria-labelledby="LblsubscriptionConsent InstructsubscriptionConsent" class="mktoField">
          <div class="control__indicator"></div><label for="subscriptionConsent" id="LblsubscriptionConsent"></label>
        </div><span id="InstructsubscriptionConsent" tabindex="-1" class="mktoInstruction"></span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
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Home » The Executive’s Guide to Driving Growth with Customer Training


THE EXECUTIVE’S GUIDE TO DRIVING GROWTH WITH CUSTOMER TRAINING

A guide for organizations ready to drive revenue through customer training
programs.


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TURN YOUR CUSTOMERS INTO BRAND CHAMPIONS

How, when, and where organizations train their customers is evolving and moving
into digital spaces. There’s no doubt that the pandemic has become an
accelerator for digitization. According to research by McKinsey & Company, 36%
of all customer interactions happened digitally in July 2019. By July 2020,
that rate had climbed to 58%.

In this guide, we look at some of the trends impacting customer training today
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