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Rapport Guest Services

 * HOME
   
   
   WE ARE RAPPORT
   
   
   
   
   WELCOME
   
   
    * What is Rapport?
    * What do we do?
    * We Employ people full time
    * Awards won
    * What we believe
    * Why we are different
    * Why the name?
    * Rapport in numbers
    * Part of Compass Group family
   
    * What is Rapport?
    * What do we do?
    * We Employ people full time
    * Awards won
    * What we believe
    * Why we are different
    * Why the name?
    * Rapport in numbers
    * Part of Compass Group family

 * FOR CLIENTS
   
   
   OUR CLIENTS FEEL UNIQUE
   
   
   
   
   WHY CHOOSE RAPPORT?
   
   
    * Distinctly different
    * Stand out in your market
    * Inclusive Welcome For All
    * Continuous Improvement
    * Creating desirable workplaces
    * Bespoke services for you
    * Rapport in numbers
   
    * Distinctly different
    * Stand out in your market
    * Inclusive Welcome For All
    * Continuous Improvement
    * Creating desirable workplaces
    * Bespoke services for you
    * Rapport in numbers

 * OUR AMBASSADORS
   
   
   OUR AMBASSADORS CREATE RAPPORT
   
   
   
   
   JOIN US
   
   
    * Why Join & Why Stay?
    * What are Rapport Ambassadors like?
    * Meet Some Of Our Ambassadors
    * Rapport in Numbers
   
    * Why Join & Why Stay?
    * What are Rapport Ambassadors like?
    * Meet Some Of Our Ambassadors
    * Rapport in Numbers
   
   
   REGULAR EVENTS
   
   
    * Award Events
    * Engagement days
    * We Love to Give Back
   
    * Award Events
    * Engagement days
    * We Love to Give Back
   
   
   FAQS
   
   
   
   
   LIFE AT RAPPORT
   
   
    * We Reward Our People
    * We live our life our way
    * Proudly diverse & inclusive
    * Recognising your success
   
    * We Reward Our People
    * We live our life our way
    * Proudly diverse & inclusive
    * Recognising your success
   
   
   CAREERS
   
   
    * Current vacancies
    * Your perfect role
    * Build your career
    * Join Our Careers Hub
   
    * Current vacancies
    * Your perfect role
    * Build your career
    * Join Our Careers Hub

 * NEWS
   
   
   NEWS FROM RAPPORT
   
   
   
   
   TOP STORIES
   
   
    * Inspirational stories
    * Events
    * Awards
    * Celebrations
    * Rapport In Numbers
   
    * Inspirational stories
    * Events
    * Awards
    * Celebrations
    * Rapport In Numbers

 * MEET THE TEAM
   
   
   WE MAKE IT HAPPEN
   
   
   
   
   OUR INTERNATIONAL TEAM
   
   
    * UK & Ireland
    * USA
    * Switzerland
    * Denmark
    * Australia
   
    * UK & Ireland
    * USA
    * Switzerland
    * Denmark
    * Australia

 * ···

CONTACT
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GOOD
AFTERNOON


Rapport is a Boutique, Multi-
Award Winning Provider of
Guest & Workplace Services



CREATING MEMORABLE EXPERIENCES FOR GUESTS, CLIENTS & EMPLOYEES ON FOUR
CONTINENTS




OUR AMBASSADORS EMBARK ON MEANINGFUL CAREERS WITH US




POSITIONED WITHIN OUR RENOWNED CLIENTS' OFFICES AND ENJOYING FULL TIME
EMPLOYMENT.

Start Yours Here


AWARDS WON SINCE 2012




2013, 2014, 2016,
2018, 2019 & 2021


RECOGNISED SINCE 2015


WINNER 2014, 2015, 2016, 2017, 2018, 2019 & 2021


CUSTOMER COMMITMENT AWARD 2023


WINNER 2021


WINNER 2021


WINNER 2021


WINNER 2021


WINNER 2019


2016, 2021 & 2023




WITH YOU EVERY STEP OF THE WAY


VIVERRA MAECENAS ACCUMSAN LACUS VEL. RISUS ULTRICIES TRISTIQUE.

01

FOUNDING YOUR BUSINESS

Viverra maecenas accumsan lacus vel. Risus ultricies tristique nulla aliquet
enim tortor. Nam aliquam sem et tortor consequat id porta nibh

02

EXPANDING YOUR BUSINESS

Viverra maecenas accumsan lacus vel. Risus ultricies tristique nulla aliquet
enim tortor. Nam aliquam sem et tortor consequat id porta nibh

03

OPTIMIZING YOUR BUSINESS

Viverra maecenas accumsan lacus vel. Risus ultricies tristique nulla aliquet
enim tortor. Nam aliquam sem et tortor consequat id porta nibh

We Believe that Every Experience Should be Unique


WHY RAPPORT IS DIFFERENT




A UNIQUE CULTURE

Our ambassadors and clients love our company because of our culture. We foster
an environment of support, inclusivity, and kindness. We value our ambassador’s
individuality and each of their unique perspectives.


INVESTS MORE IN OUR AMBASSADORS

With access to countless benefits and resources, including unprecedented access
to learning and development and an experienced team of Head Office specialists.


EMPLOYS SHINING STARS

You want the most talented people to represent your company so we only employ
the very best. Just 1.24% of the 30,000 of applications we attract each year
make it all the way through our rigorous talent selection process, to become
Rapport ambassadors.


AMBASSADORS CREATE MEMORABLE EXPERIENCES EVERY DAY

Our ambassadors are empowered to take real ownership, responsibility, and pride
in their work. Enabling them to make decisions and take actions, leading to
countless examples of exceptional service.


CONSISTENTLY PERFORMING AT OUR VERY BEST

Because we put ambassadors at the heart of everything we do, they perform at
their very best. Our service excellence programme hones technical and soft
skills, and incorporates our clients’ brand values into the bespoke service we
provide them with. This is all monitored for quality and consistency with our
Mystery Guest Impressions programme.


STAFF RETENTION IS VERY HIGH

People love working for us and it won’t surprise you that our annual staff
turnover is only 1/3rd that of the hospitality industry average.


WE ARE PROUD TO PUBLISH OUR STORIES OF EXCELLENT SERVICE

The very best stories of outstanding service provided by our ambassadors are
showcased and published in our bi-annual book of inspirational stories, called
Inspire.

Why the Name Rapport?

Creating rapport is so central to the experiences we curate that we made it our
name. Rapport, with a silent ‘t’.




RAPPORT IN NUMBERS


0

FTSE 250 Clients

0

WOW! Award winners

0

Full time employees 

Restaurant Associates is our sister company and we are both part of the Compass
Group family.


FOR YOUR PERSONAL INTRODUCTION

Get In Contact

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