resources.bazaarvoice.com Open in urlscan Pro
104.17.72.206  Public Scan

Form analysis
3 forms found in the DOM

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Text Content

Webinar


HOW BATH & BODY WORKS TAPS INTO CUSTOMER INSIGHTS TO DRIVE GROWTH AND BRAND
LOYALTY


Learn strategies from a leader in user-generated content


Register


Date

September 6th


Time

10 AM CDT / 4 PM BST






User-generated content (UGC), like customer reviews and photos, is a goldmine of
information - if you know how to leverage it. These valued ‘voice of the
customer’ insights can help you create better products, launch new ones,
establish better brand relationships, and drive customer loyalty to increase
basket size.

Bath & Body Works is a global health and beauty industry leader renowned for its
ability to listen and act on customer feedback. Thanks to a robust loyalty
program and a consistent collection strategy, they receive thousands of reviews
every week - a feat that any brand or retailer can achieve!

In this webinar, Bazaarvoice Customer Success Manager Elizabeth Turner will join
Alessandra DiRenzo to give you a peek into a day in the life of a Digital
Commerce Manager at Bath & Body Works. Alessandra will demonstrate how she uses
customer sentiment to inform product enhancements and optimize product detail
pages for increased sales.

You’ll learn:


 * Practical strategies for scaling your customer feedback collection
 * Actionable steps to improve your product and category sales using customer
   sentiment
 * The vital role of top-notch customer experiences in boosting brand trust and
   loyalty
   

Save your seat now!



HOSTED BY

Elizabeth Turner


Bazaarvoice Customer Success Manager

Alessandra DiRenzo

Bath & Body Works Digital Commerce Manager







Elizabeth Turner is a Client Success Manager at Bazaarvoice where she works with
mid-market brands, consulting on their overall UGC programs. Prior to joining
Bazaarvoice, she assisted small, medium, and Fortune 500 companies develop and
execute their advertising, marketing, and communications strategies.

Alessandra DiRenzo, Digital Commerce Manager, has been with Bath & Body Works
for 2 years with 9 years of similar experience across traditional and specialty
retail. Alessandra has a wealth of knowledge in onsite search and
personalization and since coming to Bath & Body Works she has become the subject
matter expert in all programs in relation to Bazaarvoice. When not working
Alessandra has a passion for reading, going to concerts, traveling and hanging
with her pup Stella!

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incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis
nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.


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Bazaarvoice event.


WHAT OTHERS HAVE SAID

> The company had a rebirth. We now have a cult following in the quilting and
> sewing community, and people are fanatical about their Oliso irons.

Kyle Koenig Director of Business Development, Oliso

> Understanding our customers and their shopping behaviors based on early
> feedback helped inform changes to burtsbees.com that made it easier for
> cosmetics customers to find what they were looking for.

Taylor Steele Assistant E-Commerce Manager, Burt's Bees

> Quality is a perception that’s influenced by experience. If a customer isn’t
> happy with their experience, they won’t perceive a product or brand as being a
> high quality investment.

Dorothy Schiller Director of Marketing, Zinus
30.26715
-97.74306

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