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AUTOMATION SOLUTIONS

Automate your workflows with ThinkAutomation. Multiple message sources, advanced
actions and unlimited processing for a single fixed cost.

 * Overview
 * Message Sources List
 * Actions List
 * ThinkAutomation Studio
 * Desktop Connector
 * Web Gateway


VISUALIZING AUTOMATION

Checkout our infographics. From software features and architecture to the impact
on jobs and efficiency, gain insights at a glance.

 * Latest Articles
 * Info Graphics


Use Cases


POPULAR WORKFLOWS

Sample workflows: Convert emails to database records, process documents, monitor
databases and automate responses with ChatGPT.

 * Email To Database
 * Document Processing
 * Database Monitoring
 * Data Transformation
 * Web Form Automation
 * Hosting a ChatGPT Bot
 * Email Classification Using ChatGPT
 * Intelligent Document Processing (IDP)


INDUSTRY EXAMPLES

Streamline sales, contact centers, and healthcare using automation. Boost
efficiency and customer service in any industry.

 * Sales Automation
 * Contact Centre Automation
 * Unified Communications
 * Healthcare Automation
 * Accounts Payable


CASE STUDIES

Explore real-world success stories. Our case studies showcase how automation
drives efficiency and solves complex challenges.

 * Case Studies

Support


SUPPORT RESOURCES

Access all the tools and information you need to maximize your use of our
software. From the latest downloads and comprehensive documentation to community
support and detailed release notes, find everything to ensure your success.

 * Downloads
 * Documentation
 * Community Support
 * Release Notes


PROFESSIONAL SERVICES

Unlock the full potential of automation with our professional services. From
initial discovery to custom implementation and ongoing support, our team ensures
your automation journey is seamless, effective, and tailored to your unique
business needs.

 * Professional Services


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AUTOMATION CONSULTATION

Scoping out your automation solution

We can help you achieve your automation goals quickly and effectively. With over
a decade of experience in business process automation implementation, we’re
experts when it comes to evaluating and executing bespoke automation needs.

Step

1


DISCOVERY SESSION

First, our consultants take the time out to understand your business and its
needs. This is an informal fact-finding session, and can be conducted online,
over the telephone or in person.

For the first part of your automation consultation, we’ll find out about your
existing processes, what you’re looking to achieve through automation, and where
you’d like to optimise.

Step

2


IDENTIFY AUTOMATION OPPORTUNITIES

As well as listening to your automation goals, we’ll also use the discovery
session to identify additional opportunities suited to your business.

ThinkAutomation is a scalable tool with thousands of actions and combinations.
So, it’s likely that we’ll be able to suggest further, unthought areas where
automation could save you time and money.

Step

3


PRODUCT DEMO

We can then give you a custom product demo that focuses on your pain-points and
how ThinkAutomation could solve them.

You’ll be able to get an insight into how the product works and how to design
the automated workflows that work for you – from an experienced automation
technician, not a salesperson.

Step

4


CREATE AN AUTOMATION PLAN

Next, we can work with you to create an automation project plan or statement of
work. You’ll have your own company contact as your consultant through this
process.

The project plan includes your specific objectives, timeframes and deliverables,
and is the final step before implementation.


OTHER SERVICES (CLICK FOR MORE INFO)


BPA IMPLEMENTATION

ThinkAutomation offers a vast automation workstation kitted with hundreds of
tools to help you automate your business processes. If you haven’t got the time
to build out your own custom workflows, or lack experience in using the tools,
then we can help.


SETUP SUPPORT

You might already have a great tech team, who just need an overview on
ThinkAutomation usage. In these instances, we can put our expert automation
technicians at your disposal.

Our team has deep technical and industry knowledge, and can show you how to
implement ThinkAutomation in accordance with best practices.


CUSTOM CONFIGURATION

If you’d prefer, we can install and configure ThinkAutomation on your behalf.
This setup is shaped around your needs, with custom workflows that meet your
specific automation objectives.

During setup, we can map ThinkAutomation to your database tables, integrate with
your systems and connect with your required APIs – all while building the rules
that will automate your processes.




AUTOMATION TESTING

We don’t just build – we test along every step of the way. This includes testing
account message retrieval, testing trigger conditions and testing trigger
actions.

Importantly, we complete this automation testing before deploying to your
production servers. You’re guaranteed success from the first day of
installation.


DOCUMENTATION

Once ThinkAutomation is configured, it will do its job silently and
uninterrupted in the background. But if you’d like to experiment with more
workflows, we can provide you with help documentation.

This can be customised to your specific business and setup, including an
overview of your existing deployment and checklists for workflow creation.


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PERIODIC HEALTH CHECKS

As your business evolves, so too might your automation needs. So, we can offer
regular ThinkAutomation health checks to make sure you’re getting the most from
your existing setup and workflows.


ACCOUNT MANAGER

From the moment you start your professional services journey with
ThinkAutomation, we’ll give you a dedicated point of contact within the company.

Your account manager will be available to you via call, email, or even
on-premise if needed. You get a consistent relationship with an in-house
specialist, to look after your ongoing automation needs.


AUDIT EXISTING SETUP

ThinkAutomation must be tailored to your organisation to get what you want from
it. But with so many options available, we often find that customer setup isn’t
as efficient as it could be.

So, we can review your ThinkAutomation deployment to offer recurring audits of
your configuration, on whatever timeline works for you.




IDENTIFY OPPORTUNITIES TO OPTIMISE

You might want to bring automation into more areas of your business. Perhaps you
want to extend your existing workflows to include more actions, or perhaps you
want to simplify.

Either way, we can conduct a needs reassessment and recommend tailored
opportunities. We build out new processes, as well as fine-tuning your existing
ones, for constant optimisation amid change.


QUARTERLY REVIEWS

Our quarterly review process covers your ThinkAutomation deployment, overall
solution, service feedback, roadmap, ongoing training, data analysis and future
plans.

Each review takes a “past, present, future” approach. This provides a great
opportunity to address issues, assess achievements and identify next steps.

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THINKAUTOMATION VERSION MIGRATION

ThinkAutomation comes to you strengthened by fifteen years of R&D. This
represents many releases and much product enhancement. It also means that some
customers are using installations of older editions. So, we can help with
version migration.


MIGRATE CUSTOM CONFIGURATION TO CURRENT RELEASE

If you’re running an early edition of ThinkAutomation, (or even its first
iteration Email2DB ), we can move you over to the current release with minimal
disruption.

We can ensure that your existing setup – including triggers, actions and
connected accounts – are all preserved and smoothly carried across into the new
and improved edition.


UPDATE YOUR SETUP

We can progress as well as preserve. To help you optimise your ThinkAutomation
setup, we can also fine-tune your existing configuration when we complete a
version migration.

That could be adjusting workflows to include new actions and integrations, or
pruning redundant steps. You get the same automation service you’re used to, but
with the benefits of an updated offering.




COMPLETE REVIEW AND REBUILD

Version migration often highlights a huge new range of opportunities for
customers with legacy deployments. In these instances, we can offer a complete
review and rebuild of your setup.

We’ll start from scratch, evaluating your needs and consulting on how
ThinkAutomation can best meet them. From there, we can re-configure
ThinkAutomation entirely for best possible results.


SANDBOX ENVIRONMENT

We can eliminate potential service interruption by testing your new
ThinkAutomation setup in a secure environment before deployment.

Your accounts, triggers and new workflows are first tested in a development
area. Only when satisfied of performance will we migrate your service to live
production servers.


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THINKAUTOMATION TRAINING

ThinkAutomation makes thousands of automated workflows and actions possible.
That open-ended scale can be daunting for someone just starting out. So, our
custom training helps you discover and master ThinkAutomation.


REMOTE WEB SESSIONS

You might only want an overview of creating workflows, with guided instructions
and some sample use cases to get you started.

In this instance, we can provide lighter web-based training. This is a great
option for more technical users who only need a helping hand via online
tutorial.


ONSITE SUPPORT

We can also visit you onsite to provide hands-on support. This can be a
comprehensive training day, a quick-paced half day or a concentrated one to one
masterclass.

Each onsite session is tailored to your company. We still provide an overarching
outline of ThinkAutomation, but the workflows and actions covered are based on
your group's specific needs.




CROSS-COMPANY TRAINING

The tasks a finance team might automate differ from the automation needs of a
help desk team. Sales and marketing will use automation differently than a HR
team, or a programming team.

So, to help open automation up to your whole business, we can create different
training courses for different departments.


ONGOING ACCESS TO HELP

Help doesn’t end with your initial training session. As well as providing you
with supporting training documentation, we’ll also check in with you for
post-training follow-ups.

Plus, we have an inhouse team of technicians only ever a call or a message away.
And, to help you help yourself, we also offer extensive ThinkAutomation help
files as well as a busy user Community.


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PRODUCT SUPPORT & UPDATES

We provide ThinkAutomation customers with dedicated technical support, ongoing
software upgrades and ever-improving product performance. To benefit, use our
annual support and updates package.


ALL THE LATEST FUNCTIONALITY

We’re always growing ThinkAutomation’s functionality. With support and updates
in place, you can download the latest updates the moment they become available.

This gives you ongoing access to every new release, every new available action
and every new integration – at no additional cost.


ENHANCED SECURITY AND PERFORMANCE

Benefit from the latest bug fixes and patches. Our ever-strengthening security
measures help safeguard you from malfunctions and performance lags.

By keeping ThinkAutomation up to date, you ensure optimum processing speed and
the most robust infrastructure.




ACCESS TO EXPERT TECHNICIANS

We employ expert support technicians. If you run into technical difficulties
with ThinkAutomation, our in-house specialists will guide you through the
problem until we reach resolution.

Plus, you get to choose the channel that works for you. Be it over the
telephone, via live chat, or through email, our automation pros are at hand to
help.


MISSION-CRITICAL SUPPORT

For mission-critical installations, we can also provide 24/7/265 support, with a
response time within just 1 hour.

And for further peace of mind, we can offer failover and redundancy to ensure
that your automation service works uninterrupted and round the clock – even in
the event of issues.


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REQUEST AN AUTOMATION CONSULTATION



Parker Software is a leading developer of AI enabled Business Process Automation
and Enterprise Live Chat software.

UK: 0330 0882 943
US: (833) 932 4638
sales@parkersoftware.com



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