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Menu
 * Our Parking Locations
   * All Locations
   * Atlanta Airport Parking
   * Bradley Airport Parking
   * Chicago Midway Airport Parking
   * Cleveland Airport Parking
   * Dallas DFW Airport Parking
   * Houston IAH Airport Parking
   * Miami Airport Parking
   * Minneapolis Airport Parking
   * Oakland Airport Parking
   * Philadelphia Airport Parking
   * San Francisco Airport Parking
 * Frequent Parker Program
 * Corporate Advantage Program
 * Partner Locations
   * Charlotte Airport Parking
   * Chicago O’Hare Airport Parking
   * Detroit Airport Parking
   * Fort Lauderdale Airport Parking
   * Fort Lauderdale Cruise Parking
   * Fort Myers Airport Parking
   * Houston Hobby Airport Parking
   * Nashville Airport Parking
   * Newark Airport Parking
   * New Orleans Airport Parking
   * New York JFK Airport Parking
   * New York LGA Airport Parking
   * Omaha Airport Parking
   * Orlando Airport Parking
   * Phoenix PHX Airport Parking
   * Richmond Airport Parking
   * Salt Lake City Airport Parking
   * Seattle Airport Parking
   * Washington DCA Airport Parking
   * View All Other Partner Locations

 * Login
 * Register
 * Manage My Reservation
 * Help & FAQs

 * Our Parking Locations
   * All Locations
   * Atlanta Airport Parking
   * Bradley Airport Parking
   * Chicago Midway Airport Parking
   * Cleveland Airport Parking
   * Dallas DFW Airport Parking
   * Houston IAH Airport Parking
   * Miami Airport Parking
   * Minneapolis Airport Parking
   * Oakland Airport Parking
   * Philadelphia Airport Parking
   * San Francisco Airport Parking
 * Frequent Parker Program
 * Corporate Advantage Program
 * Partner Locations
   * Charlotte Airport Parking
   * Chicago O’Hare Airport Parking
   * Detroit Airport Parking
   * Fort Lauderdale Airport Parking
   * Fort Lauderdale Cruise Parking
   * Fort Myers Airport Parking
   * Houston Hobby Airport Parking
   * Nashville Airport Parking
   * Newark Airport Parking
   * New Orleans Airport Parking
   * New York JFK Airport Parking
   * New York LGA Airport Parking
   * Omaha Airport Parking
   * Orlando Airport Parking
   * Phoenix PHX Airport Parking
   * Richmond Airport Parking
   * Salt Lake City Airport Parking
   * Seattle Airport Parking
   * Washington DCA Airport Parking
   * View All Other Partner Locations

 * Login
 * Register
 * Manage My Reservation
 * Help & FAQs

More than just parking.

Home Frequently Asked Questions


FREQUENTLY ASKED QUESTIONS

Email:[email protected]

Please note: LAX, Fort Lauderdale, San Diego, Ontario and New Orleans parking
locations are permanently closed.

All Park ‘N Fly locations are open 24/7.

Additional Info:

Atlanta Plus is no longer offering direct Shuttle Service to the International
Terminal at this time. Plane Train from Domestic to International is accessible
at the airport.

Do Park ‘N Fly locations take cash?



Due to the ongoing COVID-19 pandemic and with the continued safety of our
customers and employees in mind, as of April 27th, 2020 ALL Park ‘N Fly
locations are no longer accepting cash and are credit card only facilities.

How To Enter and Exit with Reservation



1. On entry, take ticket. On exit, scan ticket followed by reservation barcode.

or

2. On entry, scan reservation barcode. On exit, scan reservation barcode.

I pre-paid my parking and have had to extend my trip. How do I pay for the
additional days?



Your reservation will automatically extend until you exit the facility. You will
be asked to pay the additional amount at time of check-out by inserting a valid
credit card into the kiosk or pay with a cashier.

I cannot reserve my parking on the website



If you’re unable to make a reservation online due to errors on our website,
please close all open browsers and try again. 

How do I cancel my reservation?



To Cancel: Please click this link  https://www.pnf.com/manage-reservations and
enter the Booking Reference Number (confirmation number) along with the email
address used for the booking and the zip code used for the booking.  

Scroll down and click the Cancel button.

NOTE: Reservations made prior to April 11, 2022 cannot be cancelled on the
website. Please email the booking information to [email protected] to cancel.
Reservations made on April 11 and after can be cancelled on the website.

Please email us at [email protected] if you need assistance. 

Disclaimer: Cancellations can be made up to 1 minute in advance. Reservations
cannot be cancelled after the scheduled reservation time. Full refund will be
issued including the booking fee. Example of Confirmation #: ABCD9

How do I modify my reservation?



If your times change for your reservation just keep your booking and enter the
facility as usual. You do not need to modify your reservation for a time change.

If your dates change please rebook a new reservation first and then cancel your
original reservation.

Where can I purchase Gift Cards?



Please visit one of our partners, Kroger or Target.

I was charged twice after exiting the parking facility. How do I get a refund?



 If you made a reservation and paid again while exiting our facility, please
send a clear picture of the receipt to [email protected]

The reservation is the agreed charge. The second charge will be refunded.

*To guarantee this does not happen again, please print your confirmation voucher
and show upon exiting* 

Prepaid Multiple Reservations



 If you accidentally made multiple reservations, please fill out the form below.

*Please exclude the confirmation # of the reservation you want to keep*

Example of Confirmation #: ABCD9

Frequent Parker Membership App



Our mobile app is available for download on Apple® and Android™ devices. There
is no longer a need for physical card.

 * Make a parking reservation
 * Scan your mobile device at all entrances and exits
 * Access information on features and all facility locations
 * Enroll in Frequent Parker Program
 * Redeem award days
 * Apply discounts
 * Track status
 * Login required after app updates
 * Track your pickup Shuttle

Our new app is available nationwide. Download it today!

If you are unable to download the app, please follow the steps below to download
your membership card.

1. Under your name (Top Right), please click on “Your Account”

2. Scroll down and click on the link “Download Frequent Parker Card”. (Bottom
Right)

3. Once downloaded, please save a copy on your mobile device or print and take
with you to the lot. 

Why do I need my Frequent Parker Membership card?

As a Frequent Parker Program Member, you will be eligible to earn one free award
day of parking for every seven paid days and can earn additional benefits based
on qualifying tier level! For more info, please click
here: https://www.pnf.com/frequent-parker-program

For additional questions, please email us at [email protected]

Attention Frequent Parker Members (accessing member discounts)



To receive your Frequent Parker Discounts (including no booking fee charge for
Platinum members) you must reserve your parking by logging into your Frequent
Parker account to use your applicable discount. 

Platinum members: If you receive a special promotional email that is offering a
lower discount than your Platinum discount and you choose that lower discount,
then you will be charged a booking fee.

Do all Park ‘N Fly lots participate in the Frequent Parker Program?



All company-owned or operated lots participate in the Frequent Parker Program.
Network Affiliates are independent businesses and do not participate in the Park
‘N Fly program, but may have their own independent programs. Please inquire at
the lot.

Special Web Rates



Park ‘N Fly may periodically offer Special Web Rates such as 5 day or 7 day
rates at select locations.  These are online only rates that are valid for
reservations only.  Please note that no other discounts, including loyalty
program discounts, may be applied to the Special rates.  The 5 day rates are
valid for stays of 5 days or more and 7 day rates are valid for stays of 7 days
and more. 

How do I receive credit for my past stay(s)?



 If you did not receive credit for a past stay, please send your receipt or
reservation information to [email protected]

Lost or Never Received Confirmation



 If you booked a reservation online and received an error message or did not
receive the email us at [email protected]

How do I get preferred parking?



If you’ve reached GOLD or PLATINUM status and your local Park ‘N Fly facility
has Preferred parking, you will need a car window decal. If you need a new or
updated decal, please email us at [email protected] or submit the form below.

Costco Coupon Not Redeemed



If you received an error while reserving with Costco vouchers, please email us
at [email protected] Please include all Costco coupon codes you were trying to
use.

Corporate Advantage Program (CAP)



Good news! If you work for a company that is a part of
our Corporate Advantage Program, you are eligible for even greater rates and
rewards.

If you want to enroll in our CAP program, please
visit https://www.pnf.com/corporate-advantage-program. 

What if my company already participates?

If you currently have a Frequent Parker membership and you work for a company
that participates in our CAP program, we can convert your Frequent Parker
account into the CAP program. Please read below for instructions.

Instructions:

*For verification purposes, please use your work email*

Using your work email address, email [email protected] with the subject “Convert
to CAP”,  please provide:

First Name:

Last Name:

Current email address:

Company you work for:

Work Email address:

Will my award days expire?



Yes, award days will expire two years after issuance (exceptions are for
Platinum tier members that have an expiration date of three years). 

Award Day Calculation



If you believe your accumulation of Award/Bonus Days are incorrect, please email
us at [email protected] We may need additional information regarding your past
stays.

Why do I get charged for a full day for the time I stay past my reservation when
I only stay a few hours over?



If you stay beyond your reservation, the charges are determined based on the
hourly rate of the particular lot at which you parked. When the number of hours
you stayed over, times the hourly rate would exceed the daily rate, you are
charged the daily rate.

When should I expect to receive my refund?



Processing refunds will generally take within 3 to 5 business days.

Is my credit card information secure?



With just one click, you can sign in securely to the Park ’N Fly website and
have all your transactions protected by powerful Secure Sockets Layer (SSL)
encryption technology, and Private Communication Technology (PCT) security
standards supported by Microsoft Internet Explorer versions 4.0 and higher, and
other popular browsers. SSL encrypts your credit card number, name, address, and
telephone number before they travel over the Internet. This makes doing business
over the Internet as secure as purchasing by telephone.

I have forgotten my password and have requested a new one to be sent to me, but
I have not received this in my e-mail. What do I do?



The email may have been caught by your junk and SPAM mail filters. Please check
your junk mail or SPAM folders or email us at [email protected].

SkyPark Members



Dear SkyPark Members!

As you may be aware, SkyPark San Francisco has recently closed and are currently
working with Park ‘N Fly SFO to continue services for off airport parking.

As a SkyPark member, you may have questions about your loyalty points. Park ‘N
Fly is actively working to convert your SkyPark Loyalty member points to our
Frequent Parker points system. 

In order for a smooth transition, we ask that you sign up with our Frequent
Parker membership with the SAME email address used for your SkyPark membership. 

Please be on the lookout for a follow up email over the next few weeks in
regards to the SkyPark Loyalty points conversion.

Thank you for your patience and we look forward to having you as a Loyal Member
with Park ‘N Fly!

Liability



THIS CONTRACT LIMITS OUR LIABILITY.

Car is accepted for parking only. We assume no responsibility for fire, theft or
damage in any case, except through our own negligence. In no event will we
assume liability for damage or injury sustained through faulty brakes or other
equipment failure. All claims for adjustments must be presented before vehicles
leaves facility. We are not responsible for articles left in car, including but
not limited to cell phones, tablets, MP3 players and stereo sound systems. No
employee has authority to vary or increase our liability. Notice to company
employees of personal property left in car poses no liability on the company for
its loss or damage.



How to make sure you have the latest features when using your Park ‘N Fly app?



Park ‘N Fly updates our app features periodically throughout the year for both
Android and IOS. If you want to ensure you have the latest update, please
uninstall and reinstall the app on your phone.


JOIN THE FREQUENT PARKER PROGRAM

Earn 1 Free Award Day for Every 7 Paid Days

Join Now


MONTHLY PARKING PASSES ARE BACK!

Our Monthly parking pass offers customers an exceptional deal on airport
parking.

More Info


WHAT OUR CUSTOMERS ARE SAYING

> Park 'N Fly is easy, fast, and removes the stress of parking in the airport.
> R.K, August 2022


> Quick service and very friendly employees! Would definitely use this service
> again.
> 
> T.P, August 2022




TAKE THE STRESS OUT OF PARKING

Download the Park 'N Fly app today!





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