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POST

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Text Content

MEMBER ACCESS

ALREADY REGISTERED ?



Forgot password? Click here.
Sign in
Français

NOT YET REGISTERED ?

As a member of the OSI Group, you benefit from a multitude of online tools.

 * Access your account statements
 * View news and events
 * Manage your clinic information
 * Take advantage of the services available for your clinic
 * Contact the OSI Group teams

Sign up
If you are having trouble logging in, contact our customer service:
finance@opto.com
Terms of use - Privacy Policy - Cookie Policy


TERMS OF USE



LEGAL NOTICE


The information below applies to all the information contained on the opto.com
Website.

The users of this Website agree to comply with the terms set out below.


TERMS OF USE


Optometric Services Inc. (hereinafter referred to as “OSI”) owns and operates a
Website at opto.com (hereinafter referred to as the “site” or “Website”). OSI
owns the OSI® SOI® trademark except as otherwise noted on the site, which is
accessible to all users (hereinafter referred to as the “user” or “users”).
Refrain from using this Website unless you agree to comply with the conditions.


RISKS ASSOCIATED WITH INFORMATION


Information on this Website is intended for informational purposes only and has
no contractual value. OSI reserves the right to modify the content of this site.
At any time, without prior notice. OSI assumes no liability for errors or
omissions in the content of this Website or for information reliability or
completeness of said information.

Information published on this Website is based on marketing, statistical or
commercial services or other sources OSI considers reliable and are the sole
responsibility of their authors and not of OSI. We do not assume any liability
for the accuracy or completeness of said information and in no circumstance
should this information be regarded as such. Opinions and information as
presented on this site reflect our position as of the date of publication and
are subject to change without notice.


UPDATING OF THE WEBSITE UNDER THE RESPONSIBILITY OF OSI


OSI, its employees and directors will not be liable for damages incurred as a
result of the information published on this site, for the views and advice
published, expressed or implied regardless of its nature.

OSI expressly refuses any and all responsibility for the manner in which the
user of the site may use the information contained, in any decisions that may be
made and in the actions that may or may not be taken based on said information.


COPYRIGHT PROTECTION


Presentations made and contained on this site are the intellectual property of
OSI. Reproduction in whole or in part of this site on any other medium in
prohibited without the express permission of OSI.

User may solely use the information contained on this site for personal use.
Reproduction in whole or in part of said information on paper may only be
performed for personal use. Said information is not to be copied, distributed or
transmitted to third parties nor may it be inserted in a document or other
medium.


HYPERTEXT LINKS

The links to external Websites and their content shall not be prejudged and OSI
will in no way be held responsible for any direct or indirect prejudice that may
result from gaining access to and usage of said sites.


CONFIDENTIALITY


OSI draws the attention of the user to the fact that all communication
transmitted through this Website remains in the public domain and not the
private domain. OSI cannot accept responsibility for the security of the
transmission of information.

If you have any questions about the Privacy Policy, the Cookie Policy or our
privacy practices, you may send an email to privacy@opto.com.

The confidentiality and integrity of the information circulating over the
internet cannot be ensured. OSI cannot accept responsibility in the case that
data contained on this site is intercepted.

This OSI site uses cookies. These cookies are small text files saved on the hard
disk of a user's computer. These files are completely harmless and cannot
contain viruses. These cookies are used to analyze visits to the site. OSI calls
upon Google Analytics to help track how users use the site. The number of
visitors, path taken to access the site and length of each visit are measured.
The cookies cannot, in any way, identify the user. All data is completely
anonymous and compiled solely for the purpose of improving the site and
tailoring the content to the needs of its visitors.


VIRUSES AND TECHNICAL GLITCHES


OSI makes no representations that the content of this site is free of
infections, viruses, worms, Trojan horses and/or other codes with contaminating
or destructive properties. It is the user's responsibility to take protective
measures.


OSI DECLINES ALL RESPONSIBILITY IN THE EVENT OF ANY INTERRUPTION OR
NON-AVAILABILITY OF THE SERVICE

Under no circumstances shall OSI be held responsible for transmission errors of
any sort, such as loss of or damage to data, or changes of any type whatsoever,
including direct or indirect damage resulting from the use of the services
provided on this site.


JURISDICTION


This Agreement shall be governed by and construed in accordance with the laws of
the province of Quebec. Any dispute arising of this Agreement shall be brought
before the court in the judicial district of OSI's head office at 4 Place du
Commerce, Montreal, QC, H3E 1J4; +1 (800) 363-4096, info@opto.com.


PUBLISHING FIRM


Optometric Services Inc (OSI)

4 Place du Commerce #200

Montreal, QC, H3E 1J4

+1 (800) 363-4096


PRIVACY POLICY



ACCEPTANCE OF THE PRIVACY POLICY


Thank you for visiting extranet.opto.com (the «Website»), provided to you by OSI
Group («We»). We respect the privacy of every individual who visits the Website
and are sensitive to privacy issues on the Internet. We believe it is important
that you know how we deal with information received about you.

This privacy policy (the «Privacy Policy») explains how we collect, use,
disclose, and protect the personal information of our customers and Website
users ("you"), describes the types of information we may collect from you or
that you may provide to us, and our practices for collecting, using,
maintaining, protecting, and disclosing that information. The Website is for
general audiences and is not specifically targeted to or intended for use by
children.

We will only use your personal information in accordance with this Privacy
Policy unless otherwise required by applicable law. We take steps to ensure that
the personal information that we collect about you is adequate, relevant, not
excessive, and used for limited purposes. Privacy laws in Canada generally
define "Personal Information" as any information about an identifiable
individual, which includes information that can be used on its own or with other
information to identify, contact, or locate a single person.

By accessing or using the Website, you are accepting the practices described in
this Privacy Policy, and you are consenting to our processing of your
information as set out in this Privacy Policy. We may modify or update this
Privacy Policy from time to time; if we change this Privacy Policy in a manner
that materially impacts your privacy rights, we will provide a notice to you.
Your continued use of the Website or our services after any modification to this
Privacy Policy will constitute your acceptance of such modification. However,
when required by law, we will confirm your consent to the revised Privacy Policy
terms. This Privacy Policy is incorporated into and considered a part of the
Website Terms and Conditions of Use, located at extranet.opto.com/en/legal/.


WHAT INFORMATION WE COLLECT


We collect and use several types of information from and about you, including:



 * Personal Information that we can reasonably use to directly or indirectly
   identify you, such as your full name, email address, telephone number and any
   other identifier we may use to contact you online or offline.
 * Non-personal information is information that does not directly or indirectly
   reveal your identity or directly relate to an identified individual, such as
   demographic information, or statistical or aggregated information.
   Statistical or aggregated data does not directly identify a specific person,
   but we may derive non-personal statistical or aggregated data from Personal
   Information. For example, we may aggregate Personal Information to calculate
   the percentage of users accessing a specific Website feature.




HOW WE COLLECT THE INFORMATION


INFORMATION YOU PROVIDE TO US
The information we collect directly from you may include:
Communicating with us: When you contact us about a customer service issue or to
make other inquiries, we collect the content of those communications, as well as
your full name, clinic name, email, phone number, city, province, and any
additional information that allows us to answer your request.

INFORMATION WE COLLECT WHILE YOU INTERACT WITH US THROUGH COOKIES AND OTHER
AUTOMATIC DATA COLLECTION TECHNOLOGIES
Refer to Cookie Policy (extranet.opto.com/en/cookies/)

INFORMATION WE COLLECT ABOUT YOU FROM THIRD PARTIES
Refer to Cookie Policy (extranet.opto.com/en/cookies/)


HOW WE SHARE YOUR INFORMATION


We will not rent or sell your information to third parties without your consent.
We only share your data as specifically provided in this Privacy Policy.

OTHER DISCLOSURES
In addition to any disclosure you may have consented to or permitted under the
terms of this Privacy Policy, we may transfer your data, including Personal
Information to third parties in the following limited circumstances:



 1. information you expressly consent to be shared;
 2. when relating to anonymized information (individuals cannot be identified by
    it);
 3. when you decide to make the information indexable by search engines, to
    share or to distribute the information to people or otherwise to make it
    available to the public;
 4. to satisfy any applicable law, regulation, legal process or enforceable
    governmental request within or outside your country of residence when we
    have a good faith belief that the law requires it;
 5. to enforce this Privacy Policy, the Terms, or an agreement, including
    investigation of potential violations thereof;
 6. to detect, prevent, or otherwise address fraud, security or technical
    issues, or protect the operations or you;
 7. to protect our rights, property or safety as well as yours, the public, or
    others;
 8. in connection with an acquisition, merger, change in control, debt
    financing, reorganization, sales of assets, bankruptcy or other change of
    our corporate structure or status; or
 9. as necessary in connection with the performance of requested services or
    solutions, or as otherwise appropriate in connection with a legitimate need.




HOW WE STORE AND SECURE YOUR INFORMATION


INFORMATION SECURITY
We are committed to protecting the confidentiality, integrity, availability and
privacy of your Personal Information. We have put appropriate physical,
technological and procedural security measures in place designed to help prevent
your Personal Information from being lost, used, modified or accessed in an
unauthorized way, or improperly disclosed. Examples of such measures include
restricted access to offices, training of personnel, using passwords and
well-defined internal policies and practices. We also use encryption technology
and Secure Socket Layers ("SSL") in all areas of the Website where your personal
account information is required.

In addition, we limit access to your Personal Information to those employees,
agents, contractors and other third parties who have a business need-to-know.
They will be required to process your Personal Information only on our
instructions and they are subject to an obligation of confidentiality. Our
service providers are required to maintain adequate security protections in
place designed to help safeguard your Personal Information and are not permitted
to use it for any purpose other than fulfilling services to us.

If you have any questions about securing your personal data, please contact us
in accordance with the “How to Contact Us” section below

INFORMATION RETENTION
We will retain your Personal Information for as long as it is needed:

 1. to provide the products and services that you have requested;
 2. to communicate with you about a purchase or a request you have made to us;
 3. to manage your choices and rights you have exercised pursuant to this
    Privacy Policy;
 4. to comply with our legal and regulatory obligations and to demonstrate
    compliance,
 5. to resolve disputes and to enforce our rights and agreements.

We may retain non-personal information that has been sufficiently aggregated or
anonymized for a longer period.

Once the retention period is over, we will dispose of your Personal Information
as provided for in our internal data retention and disposal policy.

WHERE WE STORE INFORMATION
We use facilities operated by "Amazon Web Services" and located in Canada as our
information storage and processing infrastructure. Our service providers can
also, from time to time, store your Personal Information in accordance with
purposes outlined in this Privacy Policy.


HOW TO CONTACT US


If you have any questions about this Privacy Policy, you can contact us at
1-800-363-4096 or email us at privacy@opto.com.


ENABLE COOKIES



INTRODUCTION


This Cookie Policy explains what cookies are and how we use them. You should
read this Policy to understand what type of cookies we use, the information we
collect from the cookies, and how that information is managed. For further
information on how we handle, store and keep your personal data secure, see our
Term of use.


WHAT ARE COOKIES?


Cookies are small text files which are stored on the browser or hard drive of
your computer or mobile device when you visit a webpage or application. A
“session cookie” stores temporary information that is deleted when you close
your web browser or turn off your computer or device. A “persistent cookie”
enables the site to recognize when you return to it and remains stored on your
computer until you delete it. Cookies work to make your experience browsing our
site as smooth as possible by remembering your preferences the next time you
visit the site.


WHAT TYPES OF COOKIES DO WE USE?


There are four variety of cookies which operate on our website:



 1. Essential cookies allow you to be able to experience the full functionality
    of our site. For example, these cookies allow you to change your preferred
    language and enable the website to remember it. Without these cookies, some
    parts of our site may not work as they should.
 2. Performance cookies tell us how you use our site and help us to improve it.
    For example, these cookies count the number of visitors to our website and
    see how visitors move around when they are using it. This helps us to
    improve the way our site works, for example, by ensuring that users find
    what they are looking for easily. The information collected by these cookies
    is anonymous.
    * Google Analytics are performance cookies used to track visits to our
      website and user behaviour on site. The data collected is anonymous and is
      used for benchmarking purposes to monitor the performance of our site and
      to measure user engagement on our site.
    * Social media cookies from social media sites such as Facebook, Instagram
      and Pinterest are used to enable social media buttons on our site to work.
      Social media buttons allow you to share content and interact with your
      social network. These social media platform may set their own cookies on
      your device. We do not control the settings of these cookies so we suggest
      you check the social media website for more information about their
      cookies and how to manage them. Our website will not collect or store any
      personally identifiable information from the user. To find out how you can
      opt out of accepting these cookies, please visit the cookie policy and
      privacy policies of the social media site.
 3. Customizer cookies allow our site to remember your preferences, helping to
    customize your experience on our site.
    * Our customizer cookie, which helps us to manage the technology and cookies
      which are used across our site.
 4. Targeting/advertising cookies are set by third party advertising partners
    through our digital touchpoints to build profiles based on your interests.
    These cookies enable us to send you relevant content and advertising based
    on your preferences and track the effectiveness of our ad campaigns.
    * Below are several advertising and targeting cookies that are used to
      identify different browsers and devices. They collect data anonymously for
      the purposes of ad selection, reporting, behavioural targeting, and
      cross-device advertising (i.e. associating multiple devices together). In
      some instances, we may provide a hashed version of your email address or
      other information to the platform provider for such proposes. More
      information can be found at the following links.
       
      Read Facebook’s Cookie Policy
      Read Google Ads’ Cookie Policy




HOW DO YOU CHANGE COOKIE PREFERENCES OR BLOCK COOKIES?


Within your browser, you can choose whether you wish to accept cookies or not.
Different browsers make different controls available to you. Generally, your
browser will offer you the choice to accept, refuse or delete cookies at all
times, or those from providers that website owners use i.e. third party cookies,
or those from specific websites. Each browser’s website should contain
instructions on how you can do this.

For further information, please click here.

If you block cookies on our website, you may be unable to access certain areas
of our website and certain functions and pages will not work in the usual way.


CHANGES TO THE COOKIE POLICY


We may update this Policy from time to time. If we make significant changes we
will let you know but please regularly check this Policy to ensure you are aware
of the most updated version.


This Cookie Policy was last updated on September 25, 2023.