connectedapparel.com Open in urlscan Pro
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Form analysis
4 forms found in the DOM

POST /contact#contact_form

<form method="post" action="/contact#contact_form" id="contact_form" accept-charset="UTF-8"><input type="hidden" name="form_type" value="contact"><input type="hidden" name="utf8" value="✓">
  <div class="row no-padding">
    <div class="small-12 medium-6 columns">
      <div class="field">
        <input type="text" id="ContactFormName" name="contact[name]" class="full" placeholder="Name">
        <label for="ContactFormName">Name</label>
      </div>
    </div>
    <div class="small-12 medium-6 columns">
      <div class="field">
        <input type="email" id="ContactFormEmail" name="contact[email]" class="full" placeholder="Email" required="">
        <label for="ContactFormEmail">Email</label>
      </div>
    </div>
    <div class="small-12 medium-12 columns">
      <div class="field">
        <input type="tel" id="ContactFormPhone" name="contact[phone]" class="full" placeholder="Phone number">
        <label for="ContactFormPhone">Phone number</label>
      </div>
    </div>
    <div class="small-12 medium-12 columns">
      <div class="field">
        <textarea rows="10" id="ContactFormMessage" name="contact[body]" class="full" placeholder="Comment"></textarea>
        <label for="ContactFormMessage">Comment</label>
      </div>
    </div>
    <div class="small-12 medium-12 columns">
      <button type="submit" class="button full"><span>Send Message</span></button>
    </div>
  </div>
</form>

POST /contact#contact_form

<form method="post" action="/contact#contact_form" id="contact_form" accept-charset="UTF-8" class="signup-form"><input type="hidden" name="form_type" value="customer"><input type="hidden" name="utf8" value="✓">
  <fieldset>
    <input name="contact[tags]" type="hidden" value="newsletter">
    <div class="field">
      <input placeholder="Email" type="email" id="NewsletterForm--sections--16721829331199__footer" name="contact[email]" autocorrect="off" autocapitalize="off" autocomplete="email" value=""
        pattern="^([a-zA-Z0-9_\-\.]+)@((\[[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}\.)|(([a-zA-Z0-9\-]+\.)+))([a-zA-Z]{2,4}|[0-9]{1,3})(\]?)$" title="xxx@xxx.xxx" required="">
      <label class="field__label" for="NewsletterForm--sections--16721829331199__footer"> Email </label>
    </div>
    <button class="submit" type="submit" aria-label="Enter your email">
      <svg width="15" height="11" viewBox="0 0 15 11" fill="none" xmlns="http://www.w3.org/2000/svg">
        <path d="M0.799805 5.5H12.7998" stroke="var(--color-accent)" stroke-width="1.2" stroke-linecap="round" stroke-linejoin="round"></path>
        <path d="M9.49976 1L13.9998 5.5L9.49976 10" stroke="var(--color-accent)" stroke-width="1.2" stroke-linecap="round" stroke-linejoin="round"></path>
      </svg>
    </button>
  </fieldset>
</form>

POST /localization

<form method="post" action="/localization" id="localization_form" accept-charset="UTF-8" class="shopify-localization-form" enctype="multipart/form-data"><input type="hidden" name="form_type" value="localization"><input type="hidden" name="utf8"
    value="✓"><input type="hidden" name="_method" value="put"><input type="hidden" name="return_to"
    value="/pages/returns-exchanges?utm_source=Klaviyo&amp;utm_medium=flow&amp;_kx=n50UZ9zRKrlhkDx5vulrtnyhPnZ27_AFJ202yxyX-EXBFYVXtSumqa1_NyNWgTKm.MBLUHB">
  <div class="select">
    <select name="currency_code" class="thb-currency-code resize-select" aria-label="Currency selector" style="width: 173px;">
      <option value="AUD">Australia (AUD $)</option>
      <option value="CAD">Canada (CAD $)</option>
      <option value="EUR">Finland (EUR €)</option>
      <option value="EUR">Germany (EUR €)</option>
      <option value="EUR">Ireland (EUR €)</option>
      <option value="ILS">Israel (ILS ₪)</option>
      <option value="GBP">United Kingdom (GBP £)</option>
      <option value="USD" selected="selected">United States (USD $)</option>
    </select>
    <div class="select-arrow">
      <svg width="8" height="6" viewBox="0 0 8 6" fill="none" xmlns="http://www.w3.org/2000/svg">
        <path d="M6.75 1.5L3.75 4.5L0.75 1.5" stroke="var(--color-body)" stroke-width="1.1" stroke-linecap="round" stroke-linejoin="round"></path>
      </svg>
    </div>
  </div><noscript>
    <button class="text-button">Update country/region</button>
  </noscript>
</form>

GET /search

<form role="search" method="get" class="searchform" action="/search">
  <fieldset>
    <label for="side-panel-search-input visually-hidden">Search</label>
    <input id="side-panel-search-input" type="search" class="search-field" placeholder="Search for anything" value="" name="q" autocomplete="off">
  </fieldset>
</form>

Text Content

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SPRING SALE | 30% OFF SALE | 20% OFF FULL PRICE
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    * Length
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    * Featured
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 * Best Sellers
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EASY RETURNS & EXCHANGES

For our US customers, if you're having second thoughts, need a different size or
want something different, don't worry! You have 21 days from the delivery date
to return it.

START RETURN OR EXCHANGE



JUST 4 EASY STEPS

It's easy to submit a return or exchange! Simply make sure you're submitting
within the 21 day window and that the item(s) is not marked as Final Sale.
Please note that International Customers are not eligible for exchanges and are
responsible for shipping costs.


1. LOOK UP YOUR ORDER

Have your order number and email ready so the return and exchanges portal can
look up your information easily.


2. SELECT THE ITEM(S)

Make sure the items are unworn, unaltered and have the original tags attached.
Note that items marked Final Sale and/or ending in $0.99 cannot be returned or
exchanged.


3. DOWNLOAD YOUR LABEL

You have the option to either print a label at home or get a QR code to show to
the shipping carrier for them to print the label for you. See below for costs
associated with returns.


4. PACKAGE YOUR ITEM(S)

Use your original packaging if possible! Make sure to include the packing slip
inside so we can expedite the return/exchange process.


START RETURN OR EXCHANGE


RETURN & EXCHANGE POLICY

 * We gladly accept returns or exchanges on full-priced and sale items
   (excluding masks and items marked "FINAL SALE").
 * Returns must be made with 21 days from delivery date.
   
 * Items must be unworn, unaltered, with original tags attached and in new
   condition to be eligible for a refund or exchange. 
 * All garments are subject to inspection. 
 * Items marked as FINAL SALE cannot be returned or exchanged.
 * Items returned using the provided prepaid label and with the request to be
   refunded to the original form of payment will incur an $8 return shipping and
   restocking fee. This will be deducted from the final refund amount. You can
   read more about this here.

IMPORTANT NOTE FOR INTERNATIONAL ORDERS: We are not able to provide you with a
return shipping label for your international order. You will be responsible for
all return shipping costs. Our return address will be given at the time you
submit your return via our portal. See below for additional instructions.


FREQUENTLY ASKED QUESTIONS

Is shipping free for returns and exchanges?

For US customers, exchange shipping is free. However, an $8 return shipping and
restocking fee will be deducted from any returned orders that are requesting a
refund back to the original payment method. As a small family-owned business, we
unfortunately can't cover the costs of return shipping and restocking. If you
opt to receive your refund as store credit, we will cover the $8 return shipping
and restocking fee. This is our way of saying thank you for coming back to shop
with us in the future!

For international customers, you will be responsible for any return shipping
costs. That means we’ll refund you the total amount you paid for your item(s.
Please note that we are not able to refund shipping, duty and taxes that were
paid on the original order.

How do I find my order number?

Your order number(s) can be found at the top right corner of your packing slip,
in the subject line of your shipping confirmation email or in your Account.

Where do I go to make a return or exchange?

You can visit our returns and exchanges portal here. From there you can choose
which items you'd like to return or exchange.

What is a mobile QR Code?

When you start your return and choose Return by QR Code, you’ll receive a mobile
QR code via email. You’ll then show your QR code on your phone at the
participating shipping partner, and they'll scan your code to print your prepaid
shipping label.

HOW DO I TRACK MY RETURN?

You can track the status of your return via your return confirmation email or by
plugging in your tracking number on the shipping carrier's website. You’ll
receive an email when your return has been received and another when process and
issue your refund.

WHEN WILL I RECEIVE MY REFUND?

Returns can take 5 to 10 business days to process, and refunds to your original
form of payment can take up to 10 additional days.

Get more help


CONTACT US

Have questions? Feedback? Just want to say hi? We'd love to hear from you! Send
us an e-mail or give us a call.

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Customer Service Hours

Monday through Friday, 10am - 5pm PT.

Need something specific?

Fit Help: Fit@connectedapparel.com

Press Inquiries: Press@connectedapparel.com

Wholesale Inquiries: Wholesale@connectedapparel.com

Want to talk over the phone?

Leave us a message and we'll get back to you during office hours: 866-256-3755

ACCOUNT
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