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Text Content

Solutions

WHY CALLMINER?

See how we help you translate customer insights into business value.

Learn More

Contact Center Experience Experience Management Industry


CONTACT CENTER EXPERIENCE


FRONTLINE AGENT EXPERIENCE

Deliver exceptional frontline agent experiences to improve employee productivity
and engagement, as well as improved customer experience.


QUALITY MANAGEMENT

Leverage intelligence to more effectively manage your QA program at scale,
driving quality outcomes and improving CX.


CONTACT CENTER EFFICIENCY

Improve customer experience with operational efficiency and quality in the
contact center.


RISK & COMPLIANCE

Understand voice and text conversations to uncover the insights needed to
improve compliance and reduce risk.


FRAUD DETECTION

Analyze 100% of customer conversations to fight fraud, protect your brand
reputation, and drive customer loyalty.


SALES EFFECTIVENESS

Leverage sales conversations to more effectively identify behaviors that drive
conversions, improve trainings and meet your numbers.


EXPERIENCE MANAGEMENT


CUSTOMER EXPERIENCE

Reveal patterns and insights at scale to understand customers, better meet their
needs and expectations, and drive customer experience excellence.


PRODUCT EXPERIENCE

Use customer insights to power product-market fit and drive loyalty. Improve
quality and safety, identify competitive threats, and evaluate innovation
opportunities.


BRAND EXPERIENCE

Capture unsolicited, in-the-moment insights from customer interactions to better
manage brand experience, including changing sentiment and staying ahead of
crises. 


INDUSTRY


HEALTHCARE

Conversation analytics provides business insights that lead to better patient
outcomes for the professionals in the healthcare industry.


COMMUNICATIONS

Make your telecom and communications teams stand out from the crowd and better
understand your customers with conversation analytics software.


RETAIL

Take your omnichannel retail and eccommerce sales and customer experience to new
heights with conversation analytics for deep customer insights.


FINANCE & BANKING

Delivering the best customer experience and staying compliant with financial
industry regulations can be driven through conversation analytics.


COLLECTIONS

Increase revenue while supporting customers in the tightly monitored and
high-risk collections industry with conversation analytics.


INSURANCE

Conversation analytics makes it possible to understand and serve insurance
customers by mining 100% of contact center interactions.


ENERGY & UTILITIES

Conversation analytics can help energy and utilities companies enhance customer
experience and remain compliant to industry regulations.


BPO

Adopting cutting edge technology, like AI-powered analytics, means BPOs can help
clients better understand customer interactions and drive value.


TRAVEL & HOSPITALITY

Drive CX, loyalty and brand reputation for your travel and hospitality
organization with conversation intelligence.


TECHNOLOGY

Conversation analytics provides business insights that lead to better CX and
business outcomes for technology companies.

Products

CALLMINER EUREKA PLATFORM

Analyze customer interactions at the deepest levels to gain insight.

Learn More

PRODUCT SUITE

 * Analyze
 * Coach
 * Alert
 * Capture
 * Visualize
 * Redact
 * Record
 * Screen Record
 * Integrations

Customers

CUSTOMER STORIES

Learn how we’ve helped businesses like yours grow and transform.

View all

Explore

 * Customer Success



CALLMINER CUSTOMER CONNECT

Visit our customer community to ask, share, discuss, and learn with peers.

Resources

LEARNING CENTER

Learn from our experts with these whitepapers, webinars, and case studies.

Explore All

Additional Resources

 * Blog
 * CallMiner Research Lab
 * Events
 * Support
 * Sitemap



CX LANDSCAPE REPORT

CallMiner lifts the lid on industry trends in 2022

Company

ABOUT US

Discover where we’ve come from and where we’re going.

Meet CallMiner

Explore

 * Leadership
 * Investors & Board
 * Newsroom
 * Partners
 * Careers
 * Security



CONTACT US

Explore product demos and get more pricing details.

Watch Demo Videos
Request a Demo



Solutions

Why CallMiner? Industry Solutions Use Case Solutions Role Solutions


CONTACT CENTER EXPERIENCE

Frontline Agent Experience Quality Management Contact Center Efficiency Risk &
Compliance Fraud Detection Sales Effectiveness


EXPERIENCE MANAGEMENT

Customer Experience Product Experience Brand Experience


INDUSTRY

Healthcare Communications Retail Finance & Banking Collections Insurance Energy
& Utilities BPO Travel & Hospitality Technology

Products

Eureka Analyze Coach Alert Visualize Redact Record Screen Record Integrations

Customers

CallMiner Customer Stories Customer Success CallMiner Customer Connect

Resources

Learning Center Blog CallMiner Research Lab Events Support Forrester Wave

Company

About Us Leadership Investors & Board Newsroom Partners Careers Security
Watch Demo Videos
Request a Demo


BETTER INTELLIGENCE FOR BETTER EXPERIENCES.

Unlock the value of your contact center and improve customer experience with the
industry's most powerful conversation intelligence platform.



Request a Demo





WHITEPAPER

Forrester Predictions 2023: Customer Experience



WHITEPAPER

CallMiner CX Landscape Report 2022



WHITEPAPER

Forrester: The Three Customer Service Megatrends in 2022




We’ve built trust with some of the world’s top companies









GAIN DEEPER CUSTOMER INTELLIGENCE TO DELIVER BETTER EXPERIENCES.



CAPTURE AND ANALYZE CUSTOMER INTERACTIONS ACROSS ALL CHANNELS AND LISTENING
POSTS



EXTRACT MEANINGFUL INSIGHTS FROM UNSTRUCTURED AND STRUCTURED DATA TO DRIVE
ACTION



TAKE ACTION ON INSIGHTS TO IMPROVE CUSTOMER EXPERIENCE AND OPERATIONS
ENTERPRISE-WIDE

CallMiner’s Eureka Platform


FORRESTER PREDICTIONS 2023: CUSTOMER EXPERIENCE

Download Now


DRIVE BETTER EXPERIENCES IN THE CONTACT CENTER AND ENTERPRISE-WIDE.

We can help you with:

Customer Experience Contact Center Efficiency Frontline Agent Experience Product
Experience Quality Management Brand Experience Collections Sales Effectiveness
Why CallMiner?


HOLIDAY INN CLUB FINDS COMPLIANCE AND 4X ROI WITH CALLMINER CALL MONITORING

DOUBLEPOSITIVE TEAMS UP WITH CALLMINER TO IMPROVE AGENT PERFORMANCE AND CUSTOMER
INTELLIGENCE

SIRIUSXM GAINS DEEPER CUSTOMER INTELLIGENCE WITH CALLMINER


All Customer Stories


KICKSTART YOUR JOURNEY TO BETTER EXPERIENCES WITH OUR FEATURED RESOURCES.

Visit The Learning Center

Whitepaper

FORRESTER PREDICTIONS 2023: CUSTOMER EXPERIENCE



Whitepaper

DRIVING BUSINESS IMPROVEMENT WITH CONVERSATION ANALYTICS



Whitepaper

THE NEW CONTACT CENTRE EMPOWERS ITS PEOPLE WITH CUSTOMER INTELLIGENCE




TALK WITH ONE OF OUR EXPERTS TO FIND OUT HOW OUR PLATFORM CAN HELP DRIVE YOUR
BUSINESS.

Contact Us Request a Demo

CallMiner is the global leader in conversation analytics to drive business
performance improvement. Powered by artificial intelligence and machine
learning, CallMiner delivers the industry’s most comprehensive platform to
analyze omnichannel customer interactions at scale, allowing organizations to
perform sentiment analysis and identify patterns to reveal deep understanding
from every conversation. By connecting the dots between insights and action,
CallMiner enables companies to identify areas of opportunity to drive business
improvement, growth and transformational change more effectively than ever
before. CallMiner is trusted by the world’s leading organizations across retail,
financial services, healthcare and insurance, travel and hospitality, and more.



PRODUCTS

 * Eureka
 * Analyze
 * Coach
 * Alert
 * Capture
 * Visualize
 * Redact
 * Integrations

SOLUTIONS

 * Why CallMiner?
 * Industry Solutions
 * Use Case Solutions
 * Role Solutions

CUSTOMERS

 * CallMiner Customer Stories
 * Customer Success

RESOURCES

 * Learning Center
 * Blog
 * CallMiner Research Lab
 * Events
 * Support
 * Sitemap

COMPANY

 * About Us
 * Leadership
 * Newsroom
 * Partners
 * Careers
 * Contact

PRODUCTS

 * Eureka
 * Analyze
 * Coach
 * Alert
 * Capture
 * Visualize
 * Redact
 * Integrations

RESOURCES

 * Learning Center
 * Blog
 * CallMiner Research Lab
 * Events
 * Support
 * Sitemap

SOLUTIONS

 * Why CallMiner?
 * Industry Solutions
 * Use Case Solutions
 * Role Solutions

CUSTOMERS

 * CallMiner Customer Stories
 * Customer Success

COMPANY

 * About Us
 * Leadership
 * Newsroom
 * Partners
 * Careers
 * Contact

--------------------------------------------------------------------------------


 * Security
 * Terms of Use
 * Privacy Policy

© 2022 CallMiner. All Rights Reserved.




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