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New Relic, Inc.


GENERAL DATA PRIVACY NOTICE

Download Download

Last updated August 26, 2022*

Welcome to New Relic! New Relic’s full-stack data analysis platform enables
businesses to have a clearer view of what’s happening in their software.  

Want to learn how New Relic processes data when you use or interact with our
Services?  See our Services Data Privacy Notice.

Using a separate New Relic platform like www.pixielabs.ai or their related
sites? See the privacy notices posted on those sites.

Interested in applying for a job at New Relic?  See our Applicant Privacy Policy
to understand how New Relic uses the information you provide when you apply.


We recommend that you read this General Privacy Notice in full to ensure you are
informed. If you have any questions about this General Privacy Notice please see
Section 16 (How to Contact Us). If there’s a particular section you’re
interested in reviewing, click on a link below to jump to that spot.

1. Definitions
2. Who We Are
3. The Information We Collect About You
4. How We Use Your Personal Data
5. How We Share Your Personal Data
6. Legal Basis for Processing Your Personal Data
7. How Long We Hold Your Personal Data
8. International Data Transfers
9. Your Choices and Data Protection Rights
10. Do Not Track
11. Advertising
12. Third Party Websites and Social Media Widgets
13. Security of Your Personal Data
14. Children
15. Changes to this Privacy Notice
16. How to Contact Us


1. Definitions


“Personal Data” means any information relating to an identified or identifiable
individual, including, for example, your name, phone number, post code or zip
code, Device ID, IP address and email address. Further information about the
Personal Data that we collect, where we collect it from, and how we use it is
set out below.

“Sites” means the websites that display or link to this General Privacy Notice,
such as www.newrelic.com,  status.newrelic.com,  learn.newrelic.com,
 discuss.newrelic.com,  www.newrelic.jp,  www.newrelic.de, and any related New
Relic website operated by New Relic.

Undefined terms used in this General Privacy Notice have the same definition as
in our Terms of Service.



2. Who We Are


New Relic, Inc. is a Delaware corporation headquartered at 188 Spear Street,
Suite 1200, San Francisco, CA 94105. New Relic, Inc. has offices, subsidiaries
and affiliated companies all around the world (collectively “New Relic”, “we”,
“us”, “our”, and “ours”).
For more information about New Relic, please see the “About Us” section of our
Sites.



3. The Information We Collect About You


New Relic collects Personal Data about you both offline and online. Offline
information about you originates from our interactions with you, for example,
during in-person meetings or at New Relic events, conferences, or workshops.
Online information originates from your activities on our Sites and third party
sources. The Personal Data we collect includes information such as your name,
mailing or billing address, credit card information, username, GitHub ID, email
address, company name, IP or MAC address. For more information on the types of
Personal Data we collect and how we may receive it, click on “Read more”.

Read more

We may collect offline or online data, such as contact and financial
information, from you directly, automatically, or from third parties, such as
data aggregators, that may not have a relationship with you.

a. Personal Data Categories

Personal Data category Examples of Personal Data included Contact information
Your name, job title, company name, mailing address, phone number, email
address, username, password Financial & billing information Your billing name
and address, credit card number, bank account information Event visitor
information Your name, title, company name, mailing address, country, phone
number, email address Community profile information Username, photo and/or
biographical information, such as your occupation, social media profiles,
profile on Stack Overflow, Github ID, company name, areas of expertise, custom
profiles Office visitor information Your name, email address, phone number,
photograph, company name, time and date of arrival Pictures, videos, & audio
recordings Images of you captured during a New Relic event or promotion in
photos or videos and/or recordings of you made during a research or a
promotional session or event with your consent Device & geographic information
IP address, device type, unique device identification numbers, browser-type,
broad geographic location (e.g. country or city-level location), user ID, and
other technical information
Information about how your device has interacted with our Sites, including the
pages accessed and links clicked


b. Personal Data we collect directly from you includes contact, financial and
billing, event visitor, community profile, and office visitor information, as
well as pictures, videos and audio recordings, and data we collect
automatically, which includes device and geographic information.

Personal Data category Examples of how it may be collected by New Relic directly
Collected automatically Contact information If you
 * express an interest in obtaining additional information about our Services
 * request customer support
 * use our "Contact Us" or similar features
 * register to use our Sites, sign up for or attend an event, webinar or contest
 * download certain content, such as whitepapers from our Sites or third-party
   sites
 * participate in a New Relic research study or promotion
 * initiate a webchat on the New Relic website

No Financial & billing information If you
 * make purchases via our Sites
 * register for an event or webinar

No Event visitor information If you
 * attend an event

No Community profile information We may collect this data in a variety of
contexts.

If you
 * attend a New Relic promotion or event, your image may be captured in a photo
   or video
 * participate in a New Relic research study your research session may be
   recorded with your consent.

No Office visitor information If you
 * visit our Sites


Some of this information may be collected using cookies and similar tracking
technology, as explained further in the New Relic Cookie Policy. Yes

If you provide to us or to our service providers any Personal Data relating to
other individuals or third parties (such as your beneficiaries, references for
job candidates, or referrals for the purposes of collaboration within the New
Relic platform), you represent that you have the authority to do so and permit
us to use the Personal Data in accordance with this General Privacy Notice. If
you would like to exercise your rights relating to your Personal Data, please
see Section 9 (Your Choices and Data Protection Rights).

If you are that beneficiary or any other third party whose Personal Data was
provided to New Relic on your behalf and with your consent, and you would like
to exercise your rights relating to your Personal Data, please see Section 9
(Your Choices and Data Protection Rights).

c. We may collect the following types of Personal Data about you from third
parties that supply us with Personal Data in order to help us establish an
account, target our marketing, or fulfill orders in partnership with our
resellers.

Our third party company relationships help us to update, expand, and analyze our
Personal Data records, identify new customers, optimize our Sites and Services,
create more tailored advertising to provide services that may be of interest to
you, and manage open source projects.

Personal Data that we collect from third party sources include:

Example Categories of Personal Data Third party source
 * Contact information
 * Intent data (or user behavior data)
 * Device and geographic information
 * Community profile information

 * Providers of business contact information
 * Resellers, referral and joint marketing partners, distributors, managed
   service providers, IAAS or PAAS partners, cloud providers, and other
   technical alliances

Details about a potential customers’ software environment Resellers, referral
and joint marketing partners, distributors, managed service providers, IAAS or
PAAS partners, cloud providers, and other technical alliances User account
information Vendors User account information Code repository platforms, such as
GitHub Contact information Companies that host an event or sponsor an event

We have checked that these third parties have an appropriate legal basis to
provide us this Personal Data, such as your consent, a legitimate business
interest, or are otherwise legally permitted or required to disclose your
Personal Data.



4. How We Use Your Personal Data


In general, Personal Data we collect from you or about you from third parties is
used for business and commercial purposes, for example to provide and maintain
our Sites and Services. Additionally, collecting this information enables us to
better understand the visitors who come to our Sites, where they come from, and
what content on our Sites is of interest to them.

Read more

New Relic uses your Personal Data
a. to create & maintain a trusted environment for our Services and Sites,
including in order to

 * manage the security of our Sites, physical locations, networks, and systems
 * operate, administer, analyze, develop, improve and optimize the use, function
   and performance of our Sites, Services, and systems
 * comply with applicable laws and regulations and to operate our business
 * to manage code check-ins and pull requests for open source and community
   development projects


b. to provide our Services and perform our contract with you as our customer
including to
 * engage in transactions with customers, suppliers and business partners and to
   process orders for New Relic Services
 * to provide New Relic Services, survey tools, payment processing services, or
   the certificate creation tool for New Relic University


c. to communicate and respond to your requests and inquiries to New Relic,
including to
 * conduct research you agree to participate in, through meetings, surveys, or
   other tools
 * respond to your queries and provide you with information and promotional
   material on New Relic when you initiate a webchat


d. to market our Services or related products and services to new and existing
customers, including
 * tailor our marketing and sales activities to your company’s interests and in
   accordance with your communication preferences and your requests for
   information and to be contacted by New Relic
 * tailor the purchase of Services
 * for purposes of targeted advertising, delivering relevant email content and
   event promotion
 * to link or combine information about you with other Personal Data we get from
   third parties, to help understand your needs and provide you with better and
   more personalized service
 * by creating anonymous data records from Personal Data in accordance with
   applicable law.



5. How We Share Your Personal Data


Except as provided in this General Privacy Notice, we do not, and will not, sell
Personal Data.

Generally, we may disclose your Personal Data for our business purposes, such as
to our service providers, partners or competent law enforcement bodies.

Read More

New Relic may disclose your Personal to

a. Third party service providers. We engage with third parties to support our
business and operations. For example some third party service providers offer
services that we use to provide the Services and Sites, such as cloud providers.

b. Event sponsors and hosts. If you elect to do so, we may share Personal Data
collected at New Relic events, such as FutureStack or New Relic’s seminars, with
sponsors and hosts of such events, for valuable consideration from such sponsor
or host to New Relic. Such sponsor or host may use it for their business or
commercial purposes in accordance with their own privacy notices.

c. Business partners. We contract with business partners, such as third party
resellers, for our commercial purposes. For instance, if you fill out a form on
our Sites, such as by signing up for a free New Relic account, ebook or webinar,
or if you reach out to our Sales team, you may be contacted by a designated New
Relic partner.

d. Comply with our legal obligations. Where we believe disclosure is necessary
(i) as a matter of applicable law or regulation, (ii) to exercise, establish or
defend our legal rights, or (iii) to protect your vital interests or those of
any other person, we may disclose your Personal Data to any competent law
enforcement body, regulatory, government agency, court or other third party.

e. New Relic entities. We may share your Personal Data within New Relic, such as
with or between subsidiaries of New Relic, Inc. We and our subsidiaries will
only use the information as described in this notice.

f. Actual or potential buyers. In connection with any actual or proposed
purchase, merger or acquisition of any part of our business, provided that we
inform the buyer (and its agents and advisors) it must use your Personal Data
only for the purposes disclosed in this General Privacy Notice.

g. Other person(s). Where you provide consent to the disclosure or as allowed by
applicable data protection law, we may share your information as described at
the time of consent.



6. Legal Basis for Processing Your Personal Data


When we use your Personal Data, we take care to ensure that it is used in an
appropriate way. Our use of Personal Data is done under one of various legal
bases, including for our legitimate interest, in performance of a contract or
with your consent.

If you have questions about or need further information concerning the legal
basis on which we collect and use your Personal Data, please see Section 16 (How
to Contact Us).

Read More

We will process your Personal Data and share that Personal Data in accordance
with this Privacy Notice where:

 * Its use is necessary for a contract you have entered into or because you have
   asked for something to be done so you can enter into a contract with us
 * Its use is necessary because of a legal obligation that applies to us (except
   an obligation imposed by a contract). This may include responding to
   subpoenas, warrants or other requests served on New Relic anywhere in the
   world or to protect or defend the rights or property of New Relic or its
   users
 * You have consented to its use in a specific way. For example where you have
   consented to receiving marketing materials. You may withdraw your consent at
   any time as further described in Section 9 (Your Choices and Data Protection
   Rights
 * Its use is in accordance with our legitimate interests e.g. to manage our
   business, subject to those interests not overriding your fundamental rights
   and freedoms. This may include the activities and purposes described in
   Section 4 (How We Use Your Personal Data) and Section 5 (How We Share Your
   Personal Data). In connection with due diligence efforts as part of a
   proposed sale, merger, or reorganization of our business or after a sale,
   merger, or reorganization
   
   If we ask you to provide Personal Data to comply with a legal requirement or
   to perform a contract with you, we will make this clear at the relevant time
   and advise you whether the provision of your Personal Data is mandatory or
   not (as well as of the possible consequences if you do not provide your
   Personal Data).





7. How Long We Hold Your Personal Data


We retain Personal Data we collect from you where we have an ongoing legitimate
business need to do so (for example, for as long as your account is active or as
needed to provide you Services you have requested or to comply with applicable
legal, tax or accounting requirements). This may also include situations where
litigation is pending or ongoing and such information is subject to a legal
hold.

When we have no ongoing legitimate business need to process your Personal Data,
we will either delete or anonymise it or, if this is not possible (for example,
because your Personal Data has been stored in backup archives), then we will
securely store your Personal Data and isolate it from any further processing
until deletion is possible. Where we rely on your consent you have the right to
withdraw it at any time in the manner indicated when you consent.

If you have questions about or need further information concerning the retention
of your Personal Data, please see Section 16 (How to Contact Us).



8. International Data Transfers


When you use our Services or Sites, your Personal Data may be transferred to,
and processed in, countries where we or our service providers operate. These may
be countries other than the country in which you are located These countries may
have data protection laws that are different from the laws of your country.

Read more

If you are located in the European Economic Area (EEA), Switzerland, and/or the
United Kingdom (UK) your Personal Data will be accessed by New Relic staff or
suppliers, transferred, and/or stored outside the EEA, Switzerland and/or the
UK.

We take appropriate safeguards to require that your Personal Data will remain
protected in accordance with this General Data Privacy Notice and as required by
applicable data protection law, including: (i) requiring that our third-party
service providers and partners employ an adequate method of transfer, such as
the European Commission’s Standard Contractual Clauses (further details of which
can be provided upon request). Please note also that although the European Union
(EU)-US and Swiss-US Privacy Shield Frameworks were invalidated in 2020 as a
data transfer mechanism, New Relic continues to participate in and comply with
the EU-US and Swiss-US Privacy Shield Frameworks in accordance with guidance
from the US Federal Trade Commission. Please click here to read our Privacy
Shield Notice.



9. Your Choices and Data Protection Rights


New Relic takes reasonable steps to ensure that the Personal Data we collect is
reliable for its intended use, accurate, complete and up to date. We offer
certain data protection options to all individuals, including the ability to opt
out of receiving marketing communications, to amend your personal data contained
in your account, and to request we delete your account information.

For more information on the rights and options you have, including
jurisdiction-specific rights, please click Read More.

Read More

a. When it comes to your marketing choices, we offer you choices regarding the
collection, use, and sharing of your Personal Data. We will periodically send
you newsletters and emails that directly promote the use of our Sites or the
purchase of our Services (marketing communications) as the following applies :
(i) in accordance with your marketing preferences, (ii) if you sign up for a New
Relic account or other content, (iii) request to be contacted by New Relic
and/or if you request information from New Relic.

You can opt out of receiving marketing communications from us at any time by
clicking (1) the 'unsubscribe' or ‘opt out’ link at the bottom of the marketing
emails you receive, (2) adjusting your email preferences provided here, or (3)
by sending an email to Privacy@newrelic.com. Please note that it may take up to
three days to remove your contact information from our marketing communications
lists, so you may receive correspondence from us for a short time after you make
your request. Your email preferences only affect marketing communications. You
will not be able to opt out of service emails from us, such as transactional
emails, or notices of updates to our Terms of Service, Services Privacy Notice,
or this General Privacy Notice.

Should you decide to opt-out of receiving future mailings, we will retain a
record of your preference (including retaining your email address) and we may
share your email address with third parties solely for the purpose of ensuring
that you do not receive further marketing communications related to our Services
from third parties.

b. We apply certain data protection rights to all individuals, regardless of
location. Specifically, you may correct or update Personal Data contained in
your account by editing your profile within the registration portion of our
Sites or sending an email to Privacy@newrelic.com. You may also request we
delete your account information, or remove your Personal Data from a Site
testimonial or our blog by sending an email to Privacy@newrelic.com.

When you reach out to us, we will endeavor to respond without delay in
accordance with applicable data protection laws. We may need to ask you
additional clarifying questions in order to accurately respond to your request
and to verify you are making the request in respect of your own Personal Data.

With respect to deletion requests, we may be required (by law or otherwise) to
keep Personal Data and not remove it (or to keep this information for a certain
time, in which case we will comply with your deletion request only after we have
fulfilled such requirements). We will let you know if we are unable to comply
with this request and the reasons why.

c. In addition to the rights to correct, update, or request to delete Personal
Data outlined above, persons located in the EEA or the United Kingdom have some
additional data protection rights under EEA and UK data protection laws.

These rights include the right to find out if we use your Personal Data, or to
access your Personal Data.

Also, you can object to the processing of Personal Data we process on the basis
of our legitimate business interests, ask us to restrict processing, or request
portability of your Personal Data.

Where we have collected and processed your Personal Data on the basis of
consent, you can withdraw your consent at any time. You should note that
withdrawing your consent will not affect the lawfulness of any processing we
conducted prior to the withdrawal, nor will it affect the processing of your
Personal Data where we relied on lawful bases other than consent.

You have the right to complain to a data protection authority about our
collection and use of your Personal Data. For more information, please contact
your local data protection authority.

If you are an EEA or UK individual and would like to make any of these requests,
please submit your request to Privacy@newrelic.com

d. New Relic provides services to businesses and complies with the applicable
provisions of the California Consumer Privacy Act. If you are a California
resident you have some additional data protection rights.

You can request that we disclose to you certain Personal Data we collect,
disclose for a business purpose and sell about you.

You can also obtain from us once a year, free of charge, certain information
about the Personal Data (if any) we disclosed to third parties for direct
marketing purposes in the preceding calendar year. If applicable, this
information would include a list of the categories of Personal Data that was
shared and the names and addresses of all third parties with which we shared
information in the immediately preceding calendar year.

You have the right to opt out of the sale of your personal information.

You have certain rights not to be discriminated against based on exercising your
data protection rights, and we do not discriminate against any individual for
doing so.

If you are a California resident and would like to make any of these requests,
please submit your request to Privacy@newrelic.com.

e. Australia Supplemental Data Protection Law Disclosures. New Relic will
process Personal Data under this General Data Privacy Notice in accordance with
the Australian Privacy Act 1988 and the Australia Privacy Principles. If you are
an Australian resident and you are dissatisfied with our handling of a data
subject right request or a complaint, you can always contact us at
Privacy@newrelic.com. If you disagree with the resolution proposed by us, you
may make a complaint to the Office of the Australian Information Commissioner
(“OAIC”) by contacting the OAIC using the methods listed on their website
http://www.oaic.gov.au.



10. Do Not Track


New Relic does not currently commit to responding to browser’s “do not track” or
“DNT” preference across its Sites and Services, because no common industry
standard for DNT has been adopted by industry groups, technology companies or
regulators, including no consistent standard of interpreting user intent. New
Relic takes privacy and choices regarding privacy seriously and will make
efforts to continue to monitor the development around DNT browser technology and
the implementation of a standard for DNT.

11. Advertising


We may partner with third party ad networks either to display advertising on our
Sites or to manage our advertising on other sites. Our ad network partner may
use cookies and web beacons to collect non-personally identifiable information
about your activities on our Sites to provide you targeted advertising based
upon your interests. To learn more about targeted advertising and advertising
networks and about your ability to opt out of collection by certain third
parties, please visit the opt-out pages of the Network Advertising Initiative,
here, and the Digital Advertising Alliance, here. In addition, if you wish to
opt-out of interest-based advertising click here (or, if located in the EU,
click here).

Please note this does not opt you out of being served advertising. You will
continue to receive generic ads.

12. Third Party Websites and Social Media Widgets


This General Privacy Notice applies to the use and disclosure of Personal Data
that we collect as described herein.

Our provision of a link to any other website or location is for your convenience
and does not signify our endorsement of such other website or location or its
contents. When you click on such a link, you will leave our site and go to
another site. During this process, a third party may collect Personal Data from
you.

We have no control over, do not review, and cannot be responsible for, these
outside websites or their content. Please be aware that the terms of this
General Privacy Notice do not apply to these outside websites or content, or to
any collection of data after you click on a link to a third party. We encourage
you to carefully read the privacy statement of any website you visit.

Our Sites also include social media features, such as the Facebook Like button
and widgets, such as the “Share this” button or interactive mini-programs that
run on our site. These features may collect your IP address, which page you are
visiting on our Sites, and may set a cookie to enable the feature to function
properly. Social media features and widgets are either hosted by a third party
or hosted directly on our Sites. Your interactions with these features are also
governed by the privacy policy of the company providing it.

13. Security of Your Personal Data


New Relic is committed to protecting the security of your Personal Data. We use
appropriate technical and organizational measures to protect your Personal Data
from unauthorized access, use, or disclosure. For instance, when you enter your
credit card number on our order forms, we encrypt the transmission of that
information using secure socket layer technology (SSL). All account accesses
require users to provide their username and password. It is the responsibility
of each user to maintain this information in a secure manner. Despite these
measures, you should know that New Relic cannot fully eliminate security risks
associated with Personal Data and mistakes and security breaches may happen. If
you have any questions about security on our Sites, you can contact us as
described in Section 16 (How to Contact Us).

14. Children


Our Sites are not directed to children and we do not intentionally gather
Personal Data about visitors who are under the age of 16. If you learn that
anyone younger than 16 (or of older age as applicable under the laws of your
jurisdiction) has provided us with Personal Data, please contact us as described
in Section 16 (How to Contact Us), and we will take steps to delete such
information. If you are a minor (as per the applicable laws in your
jurisdiction) and are using this website, you may only do so with the consent of
your parent or guardian.

15. Changes to this Privacy Notice


This General Privacy Notice may be changed from time to time, and if we make any
substantial changes in the way we use your Personal Data, we will take
appropriate measures to inform you, consistent with the significance of the
changes we make. You can see when this General Privacy Notice was last updated
by checking the “last updated” date displayed at the top of this General Privacy
Notice.

This Privacy Notice is effective as of the date set out at the top of this
Privacy Notice. It describes the categories of personal information that we have
collected, disclosed for a business or commercial purpose and sold over the
preceding twelve (12) months.

16. How to Contact Us

New Relic has a Data Protection Officer and has nominated both local and global
Data Protection Officers. If you have questions about how your Personal Data is
collected, stored, shared or used, or if you wish to exercise any of your data
rights, or if you have a disability and need to access this notice in an
alternative format, please contact our Data Protection Officers at:

By email: privacy@newrelic.com

By mail: Attn: Legal Data Subject Request
New Relic, Inc.
188 Spear Street
Suite 1000
San Francisco, CA 94105

New Relic appointed New Relic International Limited as its EU data protection
representative, and the Irish Data Protection Commissioner is New Relic
supervisory authority. You can contact New Relic EU Representative at:

31-36 Golden Lane
Dublin 8, Ireland
Or by emailing privacy@newrelic.com attn: New Relic EU Representative.

New Relic appointed New Relic UK Limited as its UK data protection
representative, and the Information Commissioner’s Office is New Relic
supervisory authority in the United Kingdom. You can contact New Relic UK
Representative at:

Strand Bridge House
138-142 The Strand
London, England WC2R 1HL
Or by emailing privacy@newrelic.com attn: New Relic UK Representative.

For any complaints regarding our compliance with our privacy and security
practices, please contact New Relic first. New Relic will investigate and
attempt to resolve any complaints and disputes regarding our privacy practices.

The data controller of your Personal Data for all countries that New Relic does
business is New Relic, Inc., unless you have contracted directly with New Relic,
K.K. in Japan, in which case New Relic, K.K. is the data controller.

*Updated on August 26, 2022 with additional information on uses and disclosures
on personal data.

Prior Versions

March 14, 2021
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