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   What is a CDP Exactly? A customer data platform (CDP) is a data management
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   CDPs then take that structured data and push it out to other martech
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Adobe Acquires Frame.io, Talkdesk Funding Values Company at $10B, More CX News
 * How Low-Code/No-Code Platforms Bring a Marketing Team’s Dreams to Life
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 * Adobe Acquires Frame.io, Talkdesk Funding Values Company at $10B, More CX
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 * Aug 31 Why Exceptional Customer Experiences Demand Superior Digital
   Experience Tools
   
   
   In a world where personalized experiences have become commonplace ...

 * Sep 16 Growing eCommerce Sales with Predictive Modeling and the Right Data
   
   
   eCommerce client-side marketers and agency professionals recogniz ...

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CUSTOMER EXPERIENCE

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   News
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 * 4 Ways Conversational AI Is Improving the Customer Experience
 * We've Forgotten the Most Important Part of Personalization





DIGITAL WORKPLACE

 * Microsoft’s Secret Cloud Is No Longer Secret, Google Improves Chat Security,
   More News
 * The Invisible Components of Digital Workplace Success
 * Remote Work Driving Automation Initiatives, Google May Reduce WFH Pay & More
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DIGITAL MARKETING

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 * How Google Analytics Tech Report Can Inform an App Launch or Marketing
   Strategy
 * 5 Hard-Earned Lessons on Account-Based Strategy
 * Is Marketing Facing a Tech Knowledge Deficit?




MARKETING AUTOMATION

 * A Look at the Top 5 Marketing Automation Software by Market Share
 * How SMBs Are Joining the Automation Race
 * Invoca Announced Its Acquisition of DialogTech
 * Klaviyo Raises $320 Million in Series D Funding
 * CX Newsbyte: Acquisitions Abound, Google Cloud & LivePerson Partner up and
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SHAREPOINT & OFFICE 365

 * SharePoint On-Premises Goes Into Preview, Facebook Outlines ‘Metaverse’ &
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 * Google Set to Compete With Microsoft Teams for the Enterprise
 * Microsoft Takes Collaborative Tools Stand, Atos’ Digital Hub Is Launched and
   More News
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 * Why Cloud Should Be Your Default Setting





CUSTOMER DATA PLATFORMS (CDP)

 * What a Customer Relationship Platform Is and What It Can Do For Your Business
 * Adobe Acquires Frame.io, Talkdesk Funding Values Company at $10B, More CX
   News
 * Is Austin Emerging as the New American Technology Hub?
 * 4 Ways Conversational AI Is Improving the Customer Experience
 * We've Forgotten the Most Important Part of Personalization


AI & MACHINE LEARNING

 * 4 Ways Conversational AI Is Improving the Customer Experience
 * How Conversational AI Works and What It Does
 * AI in Marketing: Use Cases and Examples in Content Marketing
 * Why Humans Should Remain Central to Digital Recruiting
 * How to Use GA4's Features to Unlock Marketing and Conversion Insights




ANALYTICS & METRICS

 * How Google Analytics Tech Report Can Inform an App Launch or Marketing
   Strategy
 * Why Companies Should Rethink How They’re Using Customer Sentiment
 * How Marketers Can Get Started With Google Apps Scripts
 * Hootsuite Acquires Heyday, HubSpot Names New CEO and More CX News
 * How to Coordinate Google Analytics Reporting Access




WEB CMS

 * Everything You Should Know About Headless CMS
 * 3 Obstacles to a Great CMS Migration (And How To Overcome Them)
 * WordPress Turns 18, Drupal Adds to the Team & More Open Source News
 * WordPress Builds Design Assets Library, Plone Moves Toward Plone 6 and More
   News
 * Joomla Changes Workflows, Drupal Needs Feedback & More Open Source News




INFORMATION MANAGEMENT

 * Exploring the Positive Side of Risk
 * Difficulty Recruiting for Security Professional Skills Is Increasing
 * Here's Where to Start With Your Information Security Program
 * Content Management in the Age of Misinformation: Fighting the 'Misinfodemic'
 * Why ECM Can't Replace Digital Asset Management Platforms


DIGITAL ASSET MANAGEMENT (DAM)

 * Search Makes the DAM and Metadata Oils the Search
 * 'Something Else' and Why Metadata Matters
 * Welcome to the Data-Driven Business
 * The Power of DAM Positive Change at a Time of Disruption
 * DAM Governance Practices for the Long Haul

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Recent Comments
 * Worksnaps
   
   Thanks for the informative write-up, Scott! BYOD in the workplace really has
   tons of benefits to the company and employees alike. Definitely sharing!
   
   How to Support BYOD in the Remote and Hybrid Workplace · 1 hour ago

 * johngriffin0928
   
   Excellent points.
   
   We've Forgotten the Most Important Part of Personalization · 3 days ago

 * Worksnaps
   
   Great tips, Laura! Doing all these goes to show that you care for your
   employees and their well-being and success.
   
   3 Ways to Put More Control in the Hands of Your Remote Employees · 4 days ago

 * scottfasser
   
   Great insight. I totally agree that organizations need to treat digital as
   part of their core DNA (ALL organizations) vs a "project" to complete.
   Digital capabilities will only accelerate so having...
   
   Forget Digital Transformation – Just Become Digital · 6 days ago

 * dlavenda
   
   I agree. My point is that there a lot of technology options out there. We as
   managers need to direct people to use them in a way that is both productive
   AND humane. The idea that technology can be...
   
   Can Asynchronous Collaboration Survive Our Always-On Workplaces? · 1 week ago

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