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Text Content

WIZZ AIR


NAVIGATION

 * Top flights
 * Hotels
 * Cars
   
 * Plan
   
 * Check-in & Bookings
 * Sign in
   
 * 

Sign in


Choose your language

 * English
 * Magyar
 * Čeština
 * Български
 * Deutsch
 * Español
 * Français
 * Italiano
 * Latviešu
 * Lietuvių
 * Македонски
 * Nederlands
 * Polski
 * Português
 * Română
 * Русский
 * Svenska
 * Српски
 * Українська
 * עברית
 * Bosanski
 * Slovenčina
 * ქართული
 * Norsk bokmål
 * Shqip
 * Català
 * Ελληνικά
 * العربية





EXPLORE YOUR TRAVEL OPPORTUNITIES


SELECT FLIGHT

Book flights to your Wizz Air destination of choice on your ideal departure
date.


FARE FINDER

Flexible with dates ? Search for the lowest available fare for your journey, and
book by best price.


TRAVEL PLANNING MAP

Check out our routes and applicable regulations


DESTINATIONS

Browse our list of destinations and choose your favourite place for your next
holiday.


TRIP PLANNER

Discover our destinations and be inspired, from great budget breaks to the best
beach holidays.


ORGANIZE YOUR WHOLE HOLIDAY EASILY


HOTELS

Reserve your hotel with Booking.com and get 5% of your booking value back as
WIZZ credit.


CARS

Reserve your car with Cartrawler
and get a % of your booking value back as WIZZ credit


AIRPORT TRANSFER

More than 100 routes, from the airport to your door. Book taxi’s and buses!


AIRPORT PARKING

Save up to 60% - reserve it now!




TOP FLIGHTS


WESTERN EUROPE

 * Lisbon
 * London
 * Madrid
 * Milan
 * Oslo


CENTRAL AND EASTERN EUROPE

 * Bucharest
 * Budapest
 * Krakow
 * Tirana
 * Vienna


MEDITERRANEAN REGION

 * Athens
 * Malaga
 * Naples
 * Rome
 * Tenerife


THE MIDDLE EAST

 * Abu Dhabi
 * Alexandria
 * Amman
 * Muscat
 * Tel Aviv

Check out our top destinations.




INFORMATION & SERVICES


 * Booking information
    * How to book
    * Children and infants
    * Payments
    * Check-in and boarding
    * Changing your reservation
    * Mobile
    * Direct booking benefits
    * Wizz Air charter flights
    * Group bookings

 * Flight status
    * Current flight status
    * Delay and Cancellation

 * Travel information
    * Baggage
    * Electronic devices on board
    * Seat allocation
    * Travel documents
    * BREXIT related travel notice
    * Travelling with infants and babies
    * On-time departure
    * Special assistance for disrupted flights and passengers with disabilities

 * Prices & discounts
    * Fare Finder
    * Fares & Bundles
    * All services & fees
    * Refunds and Compensations
    * Billing guide

 * Memberships
    * WIZZ MultiPass
    * WIZZ DISCOUNT CLUB
    * Italy Discount Club
    * Privilege Pass

 * Wizz services
    * Airport comfort services
    * Fare Lock
    * WIZZ Priority
    * WIZZ Flex
    * Onboard services & magazine
    * WIZZ for families
    * WIZZ Account
    * Gift Voucher
    * Flexible travel partner
    * Auto Check-in
    * Sitting Together
    * MIX & MATCH Flights

 * Partner services Terms & Conditions
    * Hotels
    * Car rental
    * Airport parking
    * Airport transfer
    * WIZZ Credit Card
    * Partner services
    * Travel Insurance with COVID Cover
    * About eSIM data roaming
    * Delayed Baggage Protection

 * About us
    * About WIZZ
    * Company Information
    * News
    * Press Office
    * Sustainability
    * Fly The Greenest
    * WIZZ Running
    * General Conditions of Carriage
    * Cookie Policy
    * Privacy notice
    * Data Subject Rights

 * Investor relations
    * Overview
    * Investor Information
    * Governance
    * Results & calendar
    * Analysts
    * Investor contact

 * Contact
    * Contact us

 * FAQ
    * Frequently Asked Questions
    * Mobile App Questions


CONTACT US

We at Wizz Air aim to provide our customers with fast digital solutions for all
their requests. The fastest and easiest way to manage your booking (obtain
information about your flight, make changes, request refund) or handle your
delayed or cancelled flight is via your WIZZ Account. Please click below or use
WIZZ App to sign in or set up a new account now!
Manage my booking

We encourage you to consult with the information on this page, in FAQ page, or
with our virtual assistant Amelia to get an advice and guidelines on how to
solve your specific request. Please note that Live Chat and Call Centre agents
are not able to advise on the topics below.

 * Claim status.
 * Refund status.
 * Bank transfer payment status in case if less than 5 days since the payment
   have passed.
 * Lost and damaged baggage.
 * Missed flight rebooking - please contact Information/Ticketing Desk at the
   airport.
 * Bookings made with the third parties (websites and apps other than
   wizzair.com or official Wizz Mobile app). More information here.

4
Amelia
WIZZ Virtual Assistant
Hi there! 👋
I am Amelia, Wizz Air’s virtual assistant.
Click 'Get Started' below to explore topics I can assist with.
To find our privacy notice, click on the menu icon at the bottom right.
How may I help you today? 😊
Get started
Powered by
Are you satisfied with this answer?

Return to Main menu 🏡
Privacy notice


ACCORDIONS

WHAT IS THE STATUS OF MY FLIGHT?
 * If you wish to know the status of your upcoming flight taking place today or
   tomorrow morning, please use the Flight Status Check. For later flights
   please check the respective booking in your WIZZ Account or use the chatbot.
 * If you need to know the travel restrictions and our operated routes, please
   use Travel Planning Map.
 * If you wish to know country-specific travel information, please check the
   Travel Restrictions Per Country page.

Close
HOW CAN I CHANGE MY BOOKING?
 * The easiest and cheapest way to change your booking is by doing it online in
   your WIZZ Account. You may modify or cancel your flight, change name, change
   passenger type (adult or child), change date of birth, request special
   assistance, add extra services up to 3 hours before the scheduled departure.
   Please click on “Details” under respective booking and select “Make changes”
   after.
 * If you cannot find your booking in your Account, it's possible that you were
   logged in and booked your flights using a different profile. Please try
   searching your booking by the confirmation code (6-digit code). Please click
   on Check-in & Bookings on the top of the page.
 * Please note that additional fees may apply if you ask our Call Centre agents
   to make for you the booking changes that are available online.
 * If you made a reservation via a travel agency or a third-party website,
   please contact them directly. More information here.

Close
MY FLIGHT WAS CHANGED, DELAYED OR CANCELLED
 * If your flight was changed or cancelled by Wizz Air, you may:

 1. Check the delay/cancellation email sent by us previously to see your
    available options. Please note that the email will be sent to the email
    address used for the booking creation.
 2. Log in to your WIZZ Account you have used for the reservation creation and
    see available options after clicking on the relevant booking.
 3. Check the Delays & Cancellations page to see generally available options.

 * If you made a reservation via a travel agency or a third-party website,
   please contact them directly to manage changes in your booking. More
   information here.

Close
I HAVE ISSUES WITH REFUND
 * Please note that the Call centre or Live chat agents cannot advise about the
   status of a refund in progress (if you requested it via your WIZZ Account or
   though Customer Service agent).
 * If you requested a refund and the money still have not arrived in your
   account after 10 days, you may:
    1. Make sure that your booking was not made via a travel agency or a
       third-party website. If the booking was made not with Wizz Air directly,
       then the funds could arrive to the travel agency’s bank account. Please
       contact your travel agency directly to request information and your
       money. More information here.
    2. Check if the refunded amount was uploaded to your Account in the form of
       WIZZ Credits.
    3. Consult with your bank in case if the refunded amount got blocked or
       revoked.

 * For issues with voluntarily refunds or refunds due to cancellations/flight
   changes by Wizz Air, please use Virtual Assistant Amelia (type in “Refund”)
   or check the Refund page.
 * For refunds of third-party services, please contact the service provider
   directly (e.g., hotels, car rental, airport parking). Please see more
   information and contact details on Partner services page.

Close
I HAVE ISSUES WITH PAYMENT
 * Please use our virtual assistant Amelia to get advice about your specific
   payment issue. Type in “Payment”, select “Help with payment” button and
   follow the steps described there.

Close
WHAT IS THE STATUS OF MY CLAIM?
 * If you wish to know the status of your claim, please check it in your Wizz
   Account’s Claim section.
 * Our team is doing their best to process all the claim as soon as possible.
   However, if more than 30 days passed since your last email, we advise you to
   check the Spam folder of your mailbox or reply using the initial email thread
   with our Customer Relations Team to support our team to identify your already
   opened claim faster.
 * During the peak seasons, we experience an increased number of incoming
   claims, so it might longer than usual to respond. Thank you for your
   patience!

Close
I HAVE BOOKED ON ANOTHER WEBSITE OR WITH A TRAVEL AGENCY
 * If the booking was made not with Wizz Air directly, please contact the travel
   agency or a third-party website that owns the reservation. You have two
   options:
    1. Ask the travel agency to log into the account, with which the booking was
       made, and modify, rebook, or refund your flight on your behalf.
    2. Contact the travel agency and request the following data:

 * Confirmation code (6-digit code)
 * Email address (can be different from what you used on the third-party
   website)
 * Phone (can be different from what you used on the third-party website)
 * Four last digits and expiry date of the card used for payment (can be
   different from what you used on the third-party website)
 * After that you may contact us and modify, rebook, or refund your reservation.
 * Unfortunately, without this data we cannot validate the booking owner and
   modify/rebook reservations made through third parties.

Find out about other benefits of booking directly with Wizz Air here.

Close
CHAT WITH US

Meet our virtual assistant, Amelia, who is happy to provide you 24/7 information
about booking, flight status, baggage and WIZZ services. Give it a try!

Your questions and feedback help our assistant learn and improve continuously so
that it can offer you an even better service next time.

Just click the button in the bottom right corner of the page to start a
conversation! Talking to Amelia is by far the fastest way to get all the
information you need for your travels.

Close
CALL CENTRE

Possible longer waiting times for calls, chats, and claims

During the peak season, the response time for calls, chats, and claims might be
longer than usual. To get support faster we advise to use self-service options
available in you WIZZ Account on the website or at WIZZ App.

We encourage you to consult with the information on this page, on FAQ page, or
with our virtual assistant Amelia to get an advice and guidelines on how to
solve your specific request. Please note that Live Chat and Call Centre agents
are not able to advise on the topics below.

 * Claim status.
 * Refund status.

 * Bank transfer payment status in case if less than 5 days since the payment
   have passed.
 * Lost and damaged baggage.
 * Missed flight rebooking - please contact Information/Ticketing Desk at the
   airport.
 * Bookings made with the third parties (websites and apps other than
   wizzair.com or official Wizz Mobile app). More information here.

You can contact us in different ways, depending on the subject of your enquiry.

Do you want to save time? If your query is of general nature, you’ll likely find
answers in our FAQ – click here and check it out!

If you do not find an answer to your question or you have a special request, the
quickest way to solve it is to call the Wizz Air Call Centre.


BOOKINGS AND PURCHASES


You can make new reservations or purchase additional services also via the Wizz
Air Call Centre.

Please note that if you contact the Call Centre to make a transaction that is
also available online (purchase a ticket, or any additional service, or make a
change to your booking), an additional Call Centre Transaction Fee will apply
per call.This Call Center Transaction Fee is not refundable.

In certain countries you can reach the Call Centre only through premium rate
numbers specific to the country you are calling from.


SELECT YOUR COUNTRY:




Country Albania Armenia Austria Azerbaijan Belgium Bosnia - BH Telekom Bosnia -
HT Mostar Bosnia - RS Telecom Bulgaria Croatia Cyprus Czech Republic Denmark
Egypt Estonia Finland France Georgia Germany - English calls Germany - German
calls Germany - Hungarian calls Germany - Polish calls Germany - Romanian calls
Greece Hungary Iceland Israel Italy Kazakhstan Kosovo Latvia Lithuania Malta
Moldova Montenegro Morocco Netherlands North Macedonia Norway Poland Portugal
Romania Russia Serbia Slovakia Slovenia Spain Sweden Switzerland Türkiye Ukraine
United Arab Emirates United Kingdom
See all call centres

 * Albania
   
   0900 555 3555
   
   Rate per minute ALL 96.00 per minute

 * Armenia
   
   0036 212 111 802
   
   Rate per minute International

 * Austria
   
   0900 400 610
   
   Rate per minute 1.35 EUR/min
   
   If your query is related to an existing booking please contact us via the
   Wizz Air Call Centre Existing bookings number available in the Contact Us
   Page.

 * Azerbaijan
   
   0036 212 111 803
   
   Rate per minute International

 * Belgium
   
   090 355 505
   
   Rate per minute 1.50 EUR/min

 * Bosnia - BH Telekom
   
   094 250 436
   
   Rate per minute 1.615 BAM/min

 * Bosnia - HT Mostar
   
   094 841 221
   
   Rate per minute 1.23 BAM/min

 * Bosnia - RS Telecom
   
   094 573 600
   
   Rate per minute 1.211 BAM/min

 * Bulgaria
   
   0900 630 14
   
   Rate per minute 1.20 BGN/min

 * Croatia
   
   060 601 014
   
   Rate per minute Fixed Network: 6.99 HRK/min ; Mobile: 8.41 HRK/min

 * Cyprus
   
   90 019 009
   
   Rate per minute Fixed Network: 1.523 EUR/min ; Mobile: 1.607 EUR/min

 * Czech Republic
   
   900 140 809
   
   Rate per minute 14 CZK/min

 * Denmark
   
   78 791 020

 * Egypt
   
   0036 212 111 301
   
   Rate per minute International

 * Estonia
   
   0036 212 111 804
   
   Rate per minute International

 * Finland
   
   060 004 225
   
   Rate per minute 1.52 EUR/min

 * France
   
   0 899 860 729
   
   Rate per minute 0.80 EUR/min

 * Georgia
   
   0036 212 111 805
   
   Rate per minute International

 * Germany - English calls
   
   0900 1000 2592
   
   Rate per minute Fixed Network: 1.99 EUR/min ; Mobile: 2.99 EUR/min.
   
   If your query is related to an existing booking please contact us via the
   Wizz Air Call Centre Existing bookings number available in the Contact Us
   Page.

 * Germany - German calls
   
   0900 1000 2591
   
   Rate per minute Fixed Network: 1.99 EUR/min ; Mobile: 2.99 EUR/min.
   
   If your query is related to an existing booking please contact us via the
   Wizz Air Call Centre Existing bookings number available in the Contact Us
   Page.

 * Germany - Hungarian calls
   
   0900 1000 2595
   
   Rate per minute Fixed Network: 1.99 EUR/min ; Mobile: 2.99 EUR/min.
   
   If your query is related to an existing booking please contact us via the
   Wizz Air Call Centre Existing bookings number available in the Contact Us
   Page.

 * Germany - Polish calls
   
   0900 1000 2593
   
   Rate per minute Fixed Network: 1.99 EUR/min ; Mobile: 2.99 EUR/min.
   
   If your query is related to an existing booking please contact us via the
   Wizz Air Call Centre Existing bookings number available in the Contact Us
   Page.

 * Germany - Romanian calls
   
   0900 1000 2594
   
   Rate per minute Fixed Network: 1.99 EUR/min ; Mobile: 2.99 EUR/min.
   
   If your query is related to an existing booking please contact us via the
   Wizz Air Call Centre Existing bookings number available in the Contact Us
   Page.

 * Greece
   
   9 011 400 693
   
   Rate per minute Fixed Network: 1,56 EUR/min ; Mobile: 1,58 EUR/min

 * Hungary
   
   06 90 900 555
   
   Rate per minute 250 HUF/min

 * Iceland
   
   0036 212 111 806
   
   Rate per minute International

 * Israel
   
   1 901 727 200
   
   Rate per minute 4 ILS/min

 * Italy
   
   895 8954416
   
   Rate per minute Fixed Network: 0.12/call + 1.22 EUR/min

 * Kazakhstan
   
   0036 212 111 807
   
   Rate per minute International

 * Kosovo
   
   0036 212 111 808
   
   Rate per minute International

 * Latvia
   
   90 200 955
   
   Rate per minute 1.29 EUR/min*
   
   *Plus your phone company’s ‘Access Charge’.

 * Lithuania
   
   890 094 000***
   
   Rate per minute 1.45 EUR/min
   
   ***LITHUANIA: Please note that the number is accessible only from landlines
   and prepaid mobiles

 * Malta
   
   0036 212 111 809
   
   Rate per minute International

 * Moldova
   
   0036 212 111 810
   
   Rate per minute International

 * Montenegro
   
   0036 212 111 811
   
   Rate per minute International

 * Morocco
   
   0036 212 111 812
   
   Rate per minute International

 * Netherlands
   
   0900 3637385
   
   Rate per minute 1.00 EUR/min*

 * North Macedonia
   
   059 050 224
   
   Rate per minute 53.10 MKD/min *

 * Norway
   
   820 77315
   
   Rate per minute 14.00 NOK/min + 0.59 NOK/call

 * Poland
   
   703 703 803
   
   Rate per minute 4.92 PLN/min *
   
   If your query is related to an existing booking please contact us via the
   Wizz Air Call Centre Existing bookings' local rate number (+48 32 213 29 16)
   available in the Contact Us Page.

 * Portugal
   
   707 500 209
   
   Rate per minute Fixed Network: 0.1 EUR/min; Mobile: 0.25 EUR/min

 * Romania
   
   0 900 310 020
   
   Rate per minute 1.19 EUR/min

 * Russia
   
   (809) 505 55 05
   
   Rate per minute 70.8 RUB/min

 * Serbia
   
   0 900 232 321
   
   Rate per minute 60 RSD/min *

 * Slovakia
   
   0 900 505 400
   
   Rate per minute 1.20 EUR/min * , Mobile: 1.00 EUR/min

 * Slovenia
   
   090 100 206
   
   Rate per minute 1.29 EUR/min

 * Spain
   
   807 403 169
   
   Rate per minute 1.21 EUR/min; Mobile: 1.57 EUR/min

 * Sweden
   
   09 001 112 035
   
   Rate per minute 15.00 SEK/min *

 * Switzerland
   
   090 033 00 33
   
   Rate per minute 1.50 CHF/min

 * Türkiye
   
   08 503 901 948
   
   Rate per minute Local rate applies

 * Ukraine
   
   090 090 99 09
   
   Rate per minute 37.5 UAH/min

 * United Arab Emirates
   
   02 235 1351
   
   Rate per minute Local rate applies

 * United Kingdom
   
   0905 707 0000
   
   Rate per minute 1.45 GBP/min ; Plus your phone company’s ‘Access Charge’.
   
   If your query is related to an existing booking or your flight has been
   disrupted or you were denied boarding, please contact us via the Wizz Air
   Call Centre Existing bookings' local rate number (0330 977 0444) available in
   the Contact Us Page.


COSTS

 * €15.00 Call Centre Transaction Fee is charged per transaction for requests
   that are also available online
 * Calls from mobile networks may be charged at higher rates
 * Access to premium rate numbers may be blocked from certain lines and cannot
   be called from abroad
   

Passengers contacting us about Special Assistance services or those that have
had their flights disrupted are not charged the Call Centre Transaction Fee.





CALL CENTRE’S OPENING HOURS

ALL OPENING HOURS OF CALL CENTRES ARE ACCORDING TO EACH COUNTRY’S RESPECTIVE
TIME ZONE, EXAMPLE: HUNGARIAN CALL CENTRE 9AM TO 6PM OPENING HOURS WILL BE
ACCORDING TO HUNGARIAN CURRENT TIME ZONE.



English

Monday

00:00-24:00

Tuesday

00:00-24:00

Wednesday

00:00-24:00

Thursday

00:00-24:00

Friday

00:00-24:00

Saturday

00:00-24:00

Sunday

00:00-24:00

Hungarian



Monday

09:00-18:00





Tuesday

09:00-18:00





Wednesday

09:00-18:00





Thursday

09:00-18:00





Friday

09:00-18:00





Saturday

09:00-18:00





Sunday

09:00-18:00



Bulgarian

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

CLOSED

Sunday

CLOSED

French

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

CLOSED

Sunday

CLOSED

German

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

CLOSED

Sunday

CLOSED

Italian

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

CLOSED

Sunday

CLOSED

Polish

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

CLOSED

Sunday

CLOSED

Romanian

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

CLOSED

Sunday

CLOSED

Russian

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

CLOSED

Sunday

CLOSED

Spanish

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

CLOSED

Sunday

CLOSED

Ukrainian

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

CLOSED

Sunday

CLOSED

Arabic

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

CLOSED

Sunday

CLOSED

Group Desk

Monday

09:00-18:00

Tuesday

09:00-18:00

Wednesday

09:00-18:00

Thursday

09:00-18:00

Friday

09:00-18:00

Saturday

09:00-17:00

Sunday

09:00-17:00




Close
SPECIAL ASSISTANCE

A special assistance call centre is available with local rate numbers for
enquiries regarding special assistance services only.

Please note that general booking enquiries will not be answered on this line.






Close
Group bookings

For all queries regarding group bookings, please contact our Group Desk.

Opening hours: Monday - Friday 10 a.m. - 6 p.m. Central European Time

The Group Desk can be reached through the Wizz Call Centre - press 0 to get
connected to the Group Desk.

Related

Group bookings

Close
EXISTING BOOKINGS

If your query is related to an existing booking you can contact the Wizz Air
Call Centre at domestic rates when calling from the following countries. For
exact rates, please consult your phone service provider.



COUNTRYLOCAL
NUMBERAustria+43720775467Denmark+4578791020France+33426837304Germany+498001806542Hungary+3617555240Italy+3616777521Netherlands+31202625762Norway+4721405663Poland+48322132916Spain+34900670781Spain
- callers from Catalonia+34937370069Ukraine+380893202533United
Kingdom+443309770444



These numbers only handle inquiries about existing bookings. Have your
confirmation number, passenger details, route and date of your flight at hand!
This number deals with queries regarding existing bookings only.



Close
Press Office

Press enquiries are handled by country. Please choose the appropriate email
address depending on the subject and language of your enquiry!

 * Hungary: wizzair@redlemon.hu
 * Albania & Kososvo: wizzair@fcbafirma.al
 * Bosnia: wizzair@represent.co.ba
 * Bulgaria:wizzair@m3bg.com
 * Croatia: wizzair@mccann.hr
 * Czech Republic: wizzair@accpr.cz
 * Georgia: Info@keyagency.ge
 * Israel: wizzair@Wolfppr.com
 * Latvia: wizzair@olsen.lv
 * Lithuania: wizzair@adverum.lt
 * North Macedonia: wizzair@freecomm.ro
 * Montenegro: wizzair@represent.co.me
 * Poland: wizzair@apriori-communications.com
 * Romania: wizzair@freecomm.ro
 * Serbia: wizzair@represent.rs
 * Slovakia: mendel@ws-slovakia.sk
 * United Kingdom: WizzAirUKPressOffice@fticonsulting.com
 * Ukraine: Bohdana.Sendziuk@hkstrategies.com
 * all other countries: communications@wizzair.com




FINANCIAL MEDIA ENQUIRIES


Wizz Air Holdings Plc
Laurus Offices | Kőér street 2/A | Building B | H-1103 | Budapest, Hungary

Tamara Vallois
Email: communications@wizzair.com




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ADVERTISING

To advertise in WIZZ inflight magazine:

 * email at wizzair.magazine@lxm-group.com

To advertise on WIZZ boarding passes:

 * email at wizz.ads@lxm-group.com




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Technical difficulties regarding premium rate numbers

Should you experience any technical difficulties regarding the premium rate
numbers, please contact the network operator.

Please note that these contact details are intended for the purpose of reporting
a technical failure of premium rate phones only! If you can not access premium
rate numbers on your phone, please contact your telephone service provider.




Comnica Kft.

Address: Budapest, Mohai út 38, 1119

Technical problem reporting line: +443300270091




We are able to answer your questions in technical matters only.



Airline-related matters, such as booking requests, customer service enquiries or
complaints, will not be handled by Comnica Kft.

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Complaints

You can easily check the status of your claim in your Wizz Account’s Claim
section.



If the status of the claim is Active, it means that the Customer Relations team
will get back to you with an answer within 30 days. If the status of your claim
is closed, then the claim consideration was complete.



All the claims are processed in the order they have been received. However, if
more than 30 days passed since your last email, we advise you to check the Spam
folder of your mailbox or reply using the initial email thread with our Customer
Relations Team to support our team to identify your already opened claim faster.



In the peak seasons, we experience an increased number of incoming claims, so it
might take longer than usual to respond. Apologies for any inconveniences!

It might take up to 30 days to respond to your enquiry, therefore, in urgent
cases, we recommend using your WIZZ Account to manage your booking or obtain
information about your flight or talk to our virtual assistant Amelia. If your
request could not be solved via the self-service, please contact our Live chat
agents.

If you have any complaints, please submit a complaints form!

If you are not satisfied with the handling process or the outcome of your
complaint you can submit your claim at Online Dispute Resolution (ODR) platform.

For more information please check http://ec.europa.eu/consumers/odr/

Please indicate odr@wizzair.com e-mail address when filling trader details on
ODR platform. Please note that this e-mail address is used only for complaints
submitted on above mentioned ODR platform, other complaints or e-mails received
will not be handled.

Or, alternatively, you can refer your complaint to AviationADR.

You will need to refer your complaint to them within 12 months after our final
response. Their details are as follows:

Website: www.cdrl.org.uk

Email: Aviation@cdrl.org.uk

Tel: 44 (0) 203 540 8063

Related

Compliments and complaints

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Full charter flights

Wizz Air offers domestic and international charter flights. This service
provides ultimate flexibility for organizations looking to carry groups of up to
239 passengers, with the peace of mind of being able to choose the service,
route and schedule that best suits their needs. Whether its transporting
employees for business meetings, flying sports teams between tournaments or
returning stranded tourists back to their home country, the charter service
provides a convenient and customizable solution for any large group.

For aircraft charter requests, please write us at special.flights@wizzair.com.
We kindly ask you to use English only.

We appreciate you only utilize the platform for full aircraft charter requests
and not for individual demands or general information.



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EC261/2004 Regulated and other official claims

This web claim form shall be used for all flight delay, cancellation and other
type of claims submitted by claim management companies, lawyers or law firms, on
behalf of passengers, or claims assigned to them by passengers.

This new claim process has been established to enable a more efficient claim
submission and claim handling process for the above referenced cases.

If you have any complaints, please submit a complaints form!



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