www.fedex.com Open in urlscan Pro
2.18.64.11  Public Scan

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Text Content

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 1. Home
 2. FedEx Delivery Manager®




TAKE CONTROL OF YOUR DELIVERIES WITH FEDEX DELIVERY MANAGER®

Take control of your deliveries with FedEx Delivery Manager®


TAKE CONTROL OF YOUR DELIVERIES WITH FEDEX DELIVERY MANAGER®



Privacy notice

sign up for free

Already registered? Sign in
Already registered? Sign in

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Use FedEx One Rate® to ship with FedEx 2-day® for as low as $9.75!*

Learn more


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Benefits

 * Benefits
   
 * Available services
   
 * How to pick up packages
   
 * Mobile app
   
 * Privacy notice
   



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Protecting your data is important to us.
Please read the FedEx Delivery Manager Privacy Notice. - Latest revision January
2023



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HERE'S WHAT YOU'LL FIND ON THIS PAGE:



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How FedEx Delivery Manager helps you

Receive packages when and how it’s convenient. 

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What you can do with FedEx Delivery Manager

Get alerts, request to redirect packages, place holds, and more.

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Answers to your questions

Read FAQs about common delivery topics.

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HOW FEDEX DELIVERY MANAGER HELPS YOU

FedEx Delivery Manager lets you decide when, where, and how you receive packages
that are being shipped to your home. Plus, it’s free to sign up.


TRACKING

Get clear package visibility with tracking, plus notifications via email and
text. Know when shipments are sent and when to expect them.



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SECURITY

Avoid damage and theft by having shipments delivered to any of our 60,000+
retail network locations. Then pick them up on your schedule.



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CONTROL

Get deliveries when and how it’s convenient by leaving instructions for your
delivery driver or scheduling a delivery at a time that works for you.*

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*Scheduling a delivery time is a premium service. Prices vary based on location
and are determined when services are requested.

*Scheduling a delivery time is a premium service. Prices
  vary based on location and are determined when
  services are requested.



Find your way with the How-to Hub

Take packing and shipping into your own hands. Get tons of useful tips,
tutorials, and how-to guides for everything from creating a label to packing a
bike. You’ll also get insights and articles to help you ship smarter, save
money, and grow your business.

go to the hub



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CONVENIENCE IS AT YOUR FINGERTIPS

Download the app to track and manage your packages, create shipments, get
real-time alerts on
deliveries, and more. You can also access your FedEx Delivery Manager account
online.

Download the app to track and manage your packages, create shipments, get
real-time alerts on deliveries, and more. You can also access your FedEx
Delivery Manager account online.



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WHAT YOU CAN DO WITH FEDEX DELIVERY MANAGER

Sign up and take advantage of these services, which are included with your free
account.



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STAY INFORMED WITH DELIVERY NOTIFICATIONS.

Keep track of your packages throughout the delivery process with delivery
notifications. Choose to receive updates via email, text, phone, mobile app
(including virtual doorbell chime), or a combination.

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REQUEST TO REDIRECT A PACKAGE FOR FREE WHEN YOU WON'T BE HOME.

Sometimes you need to redirect a package that’s already heading your way. With
FedEx Delivery Manager, you can request to have it sent to one of thousands of
retail pickup locations, including Walgreens, FedEx Office, and Dollar General,
free of charge. Find out more about having a package held at a retail location.



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ALLOW SOMEONE ELSE TO PICK UP A PACKAGE FOR YOU.

After redirecting a package to a FedEx location, you can choose to show a QR
code instead of using a government-issued ID when picking up your package. This
means you can send that QR code to someone else who can pick up your package for
you, making pickup faster and more convenient. (Not available for packages that
require an adult signature.)

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SIGN FOR A PACKAGE—EVEN IF YOU WON’T BE HOME TO RECEIVE IT.

Use your phone or computer to virtually sign for a package in advance,
authorizing the driver to leave the shipment. (Not available for packages that
require an adult or direct physical signature.) Read more about FedEx signature
requirements.  

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SAVE PACKAGE DELIVERY INSTRUCTIONS FOR YOUR DRIVER.

Specify where you want packages delivered (at a side door, under an awning, or
to your apartment office, for example). Or ask the driver not to ring your
doorbell or knock on your door. Input instructions once, and they will apply for
all future deliveries to your address. Find out how specifying preferences in
FedEx Delivery Manager can help reduce package theft.

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PLACE A VACATION HOLD ON PACKAGES.

Need to have packages held for a while? We can hold all your FedEx deliveries
for up to two weeks for no extra charge. Then we’ll resume delivery to your
address when you’re ready. Get more details about vacation holds.

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SHOP, SAVE, AND SHIP FAST & FREE WITH SHOPRUNNER.

FedEx Delivery Manager users get a free ShopRunner membership to enjoy exclusive
benefits, including free 2-day shipping, member discounts, and more at select
stores. Make shopping online unexpectedly simple with ShopRunner by FedEx. Shop
thousands of brands and save with today's best deals, all in one place.

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ACT ON A FEDEX DOOR TAG.

If you received a door tag, it means we tried to deliver your package but
couldn’t for some reason. You can use FedEx Delivery Manager to find out where
your package is. Then you can request a delivery reattempt, redirect the
package, or reject the shipment. Get more info on how to handle FedEx door tags.

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VIEW PICTURE PROOF OF DELIVERY.

Shopping online is easy and convenient. So is getting picture proof of your
delivery. Notifications for your shipments include a photo of your delivered
package, right where we delivered it.

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Sign up for free


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Protecting your data is important to us.

Please read the FedEx Delivery Manager Privacy Notice. 
Latest revision 6.20.22.



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RECEIVE GUIDANCE ON TRACKING AND MANAGING DELIVERIES.

Find out even more about how to control your deliveries, from tracking to
delivery to returns. Visit our easy-to-use guide to get started.

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Certain options may not apply to specific deliveries. For example, some shippers
may restrict certain delivery options or may not allow recipients to change the
destination once the shipment is in transit. FedEx Delivery Manager will allow
recipients to select only eligible delivery options.

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NEED HELP SIGNING UP?

Get step-by-step guidance on registering for FedEx Delivery Manager, plus tips
for activating your account by text and mail.


Get started

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PREMIUM SERVICES

Need a little extra?
Take advantage of these premium perks.*

Need a little extra? Take advantage of these premium perks.*

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REQUEST A SPECIFIC DELIVERY DATE AND TIME.

Receive your package when it fits your schedule.

 * Choose a time between 5 p.m. and 8 p.m. on your scheduled delivery day
   for $5.55 per package.
 * Choose a time within a 2-hour window up to 7 calendar days after the original
   delivery date for $11.50 per package.

Receive your package when it fits your schedule.

 * Choose a time between 5 p.m. and 8 p.m. on your scheduled delivery day for
   $5.55 per package.
 * Choose a time within a 2-hour window up to 7 calendar days after the original
   delivery date for $11.50 per package.




CHANGE YOUR DELIVERY ADDRESS TO ANOTHER RESIDENCE.

Have your package rerouted to a neighbor, family member, or friend.

For rerouting within 120 miles of the original destination, the fee is $5.55
per package.

For rerouting more than 120 miles from the original destination, the fees are:

 * $33.50 per package (delivery 1 day after the original scheduled delivery
   date)
 * $22.50 per package (delivery 3 days after the original scheduled delivery
   date)
 * $14.50 per package (via FedEx Ground® or FedEx Home Delivery®)

Have your package rerouted to a neighbor, family member, or friend.

For rerouting within 120 miles of the original destination, the fee is $5.55 per
package.

For rerouting more than 120 miles from the original destination, the fees are:

 * $33.50 per package (delivery 1 day after the original scheduled delivery
   date)
 * $22.50 per package (delivery 3 days after the original scheduled delivery
   date)
 * $14.50 per package (via FedEx Ground® or FedEx Home Delivery®)

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*These services start at $5.55 per package but vary based on location. Pricing
is determined when services are requested. See terms of use.

*These services start at $5.55 per package but vary
  based on location. Pricing is determined when services
  are requested. See terms of use.




ANSWERS TO YOUR QUESTIONS


SERVICE OVERVIEW


WHAT IS FEDEX DELIVERY MANAGER?

FedEx Delivery Manager allows you to customize your delivery preferences, manage
delivery times and locations, and keep track of your FedEx deliveries. FedEx
Delivery Manager is available via the web and with a mobile app for Android or
iOS.



Can I use FedEx Delivery Manager for my business?

FedEx Delivery Manager supports packages that are delivered to residential
addresses.


FREE AND PREMIUM SERVICES

What is the cost to sign up?

Signing up is free, as are the most frequently used options. A few of the
delivery options are only available for a fee.




Which options are complimentary with FedEx Delivery Manager?

 * Signing up
 * Saving preferences
 * Receiving text alerts
 * Tracking shipments
 * Signing for eligible* packages remotely

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 * Providing delivery instructions
 * Request to redirect your package for pickup at a FedEx retail network
   location
 * Redelivering your package
 * Requesting a vacation hold (up to 14 days)

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*Not available for packages that require an adult or direct signature.



Which FedEx Delivery Manager options require an additional fee?

These services start at $5.55 per package. Fees vary based on location and will
be determined when you
request them.

 * Rerouting your delivery to another residential location
 * Requesting a specific delivery date and/or delivery time


ACCESSING FEDEX DELIVERY MANAGER AND SELECTING OPTIONS

Do I have to download the FedEx® Mobile app?

The FedEx Mobile app is a convenient way to manage deliveries, but it’s not
required to get the full benefits of FedEx Delivery Manager. You can access the
same options online.



Why are certain delivery options unavailable to me?

Certain options may not apply to specific deliveries. For example, some shippers
may restrict certain delivery options or may not allow recipients to change the
destination once the shipment is in transit. FedEx Delivery Manager will allow
recipients to select only eligible delivery options.



How do I update my delivery address?

 * Login to fedex.com and click FedEx Delivery Manager in the left navigation
   pane.
 * Scroll down to the section labeled Delivery addresses for: [your name].
   
 * Click Add another delivery address.
   
 * Enter your new address and delete the old one.
   
 * Wait for the email or text code to verify your change.

 * Login to fedex.com and click FedEx Delivery Manager in the left navigation
   pane.
 * Scroll down to the section labeled Delivery addresses for: [your name].
   
 * Click Add another delivery address.
   
 * Enter your new address and delete the old one.
   
 * Wait for the email or text code to verify your change.



Note: To update your contact and billing addresses, use the fields at the top of
the page.




REROUTING SHIPMENTS

Can I have my package delivered to a different address?

It’s easy to request that a package be held for pickup at a location near you.
You can choose delivery to one of thousands of convenient locations like
Walgreens, select Dollar General locations, select grocery stores, and FedEx
Office locations.

Start by entering your tracking number and selecting Manage Delivery. If you
make your request before midnight the day before your delivery is scheduled,
your package will be available for pickup the next day. A secure FedEx location
will hold your package for up to 7 days.

You can also choose a different residential destination for your package for an
additional fee. Choose to receive updates via email, text, and/or phone.



Why was my package taken to a FedEx location for pickup?

If a delivery requires a signature or we can’t leave the package at your home,
we may deliver it to a nearby secure location, like a FedEx Office or Walgreens,
for you to pick it up. With extended business hours, you can stop by the
location listed on your door tag to pick up your package when it’s convenient
for you, as early as the same day.



How does a vacation hold work?

When you select a vacation hold, you specify the date range, and we will stop
delivering FedEx Express® and FedEx Ground packages to your home for that time
frame, up to 14 days. We will resume delivery on the first business day after
the hold end date.


Do not sell my personal information


*Additional services like Saturday Delivery and FedEx® Delivery Signature
Options are available for additional fees.



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