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Fierce Conversations - Learn to have conversations that get results.

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FIERCE CONVERSATIONS IMPLEMENTATION PLAYBOOK



EVERYTHING YOU NEED TO LAUNCH FIERCE CONVERSATIONS SUCCESSFULLY

The Implementation Playbook is your all-in-one guide to support the entire
Fierce Conversations implementation process in your organization. Whether you
are looking for ready made templates, slide show introductions, or ideas for
sustainability, you'll find it all here.


START HERE: FIERCE PROGRAM PLANNING GUIDE

A great way to get started is reviewing this project planner and creating a
timeline for the implementation of your Fierce Conversations programming. While
this is a comprehensive guide, you will want to customize this project plan to
align with the size and unique needs of your organization.

DOWNLOADS >

GENERAL INVITATION TEMPLATE

Fierce Rollout Program Planner
Download File


WORKSHOP COMMUNICATION TEMPLATES

An intentional communication strategy is crucial to the success of any new
initiative. We've created a series of introductory communication templates you
can customize to your audience. You'll find email templates, program overviews,
and even introductory presentation decks to build excitement in your rollout.

DOWNLOADS >

INTRODUCTORY EMAIL TEMPLATES

Help your learners get the most out of their experience by generating excitement
throughout your organization, from the C-suite on down, and sharing the big
picture overview of the Fierce Conversations programming.

Company Wide Fierce Program Overview
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Fierce Digital Platform Introduction
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Fierce Conversations Program Overview
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Introduction Email for Executives
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Introduction Email for Managers
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Introduction Email for Employees
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PILOT PARTICIPANT COMMUNICATION TEMPLATES

Some organizations start with a pilot cohort as they introduce Fierce
Conversations. Use these templates to set expectations, clarify their role as
pilot participants, and to invite feedback and suggestions on how to
successfully roll out Fierce to the rest of the organization.

Introduction Email for Pilot Participants
Download File
Post Pilot Workshop Email.docx
Download File

INTRODUCTORY POWERPOINT TEMPLATES

To increase clarity and buy-in prior to Fierce Conversations programming, these
introductory presentations can be used to support a 45-minute overview of Fierce
Conversations, gather input on the best ways to move forward from key
stakeholders, and answer any questions that come up.

Fierce Introductory Presentation for Leaders
Download File
Fierce Introductory Presentation for Employees
Download File


PRIME THE LEARNERS FOR MAXIMUM ENGAGEMENT: WORKSHOP COMMUNICATION TEMPLATES

Prior to every Fierce Conversations workshop we aim to prepare participants with
reflection prompts and expectations for participation to maximize learning. Here
you will find pre-workshop reminders specific to every Fierce Conversation
model. Post workshop, we encourage you to send follow-up communications with
refreshers and additional resources available for your learners to support the
application of the new knowledge and skills they've gained.

DOWNLOADS >

GENERAL INVITATION TEMPLATE

General Program Invitation and Overview
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PRE-WORKSHOP REMINDERS

One week prior to the workshop, send these reminder emails to your learners to
get their minds thinking about real issues they are dealing with that relate to
the workshop real-play exercises.

Foundations
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Team
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Coach
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Delegate
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Feedback
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Confront
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Accountability
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Negotiation
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POST WORKSHOP REFRESHERS

Send these emails 1-3 days post workshop to remind your learners of the concepts
they've learned and additional resources that they have access in support of
their learning journey.

Foundations
Download File
Team
Download File
Coach
Download File
Delegate
Download File
Feedback
Download File
Confront
Download File
Accountability
Download File
Negotiation
Download File


KEEP THE FIRE BURNING: SUSTAINABILITY RESOURCES

How an organization supports the learning journey after the training event plays
a critical role in the success of behavior change. In this section you'll find a
variety of tools to support the transfer of learning following a workshop.

DOWNLOADS >

RECOGNITION EMAIL TEMPLATE

Fierce Participant Completion Template
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MANAGER TOOLKIT

Manager involvement in the learning journey of a participant can increase the
likelihood of positive behavior change by 65%. We've provided some conversation
starters and discussion guides to support the conversations that should happen
before and after attending a Fierce Conversations workshop.

3 Transformational Conversations for Manager and Learner
Download File
Manager Conversations Guide
Download File
Sustainability Guide for Managers
Download File

MY COACH 1 LINERS

As the Fierce client administrator, you can use these 1-liners to keep Fierce
Conversations concepts top of mind by sending these directly to your
participants through the Fierce Connect App. These can also be shared with
managers to use during 1:1 conversations with their learners following a Fierce
Conversations Workshop.

Foundations
Download File
Team
Download File
Coach
Download File
Delegate
Download File
Feedback
Download File
Confront
Download File
Accountability
Download File

FIRESIDE CHAT COMMUNICATIONS

To promote community and build a culture that embraces Fierce Conversations
throughout your organization, you can create quarterly Fireside Chats to connect
those that have gone through the Fierce workshops and create space for them to
share how they've integrated Fierce concepts in their teams, brainstorm ideas to
overcome challenges, and pose any lingering questions to the community.

Invitation to Fireside Chat
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Reminder for Fireside Chat
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FIRESIDE CHAT COMMUNICATIONS

To promote community and build a culture that embraces Fierce Conversations
throughout your organization, you can create quarterly Fireside Chats to connect
those that have gone through the Fierce workshops and create space for them to
share how they've integrated Fierce concepts in their teams, brainstorm ideas to
overcome challenges, and pose any lingering questions to the community.

Q1 Fireside Chat
Download File
Q2 Fireside Chat.pptx
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Q3 Fireside Chat.pptx
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Q4 Fireside Chat.pptx
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Fireside Chat for Managers
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Fireside Chat Quiz Questions
Download File


MEASURING SUCCESS: FIERCE PROGRAM EVALUATION RESOURCES

Training evaluation is a crucial component to understanding the impact of these
newly learned skills on your culture. Our measurement resources align with
Kirkpatrick's' 4 Levels of Training Evaluation. While Fierce hosts two surveys,
the Fierce Feedback Survey and the Fierce Benchmarking Survey, we provide
additional suggestions for your own learning team to continue measuring success
of your Fierce Conversations Programming.

DOWNLOADS >

LEVEL 1: REACTION

Level one evaluation is about gathering initial reactions that users had to the
learning experience. Would they recommend this workshop to their colleagues? How
engaging was the content? What is the likelihood they will use it?

Fierce Feedback Survey
Download File

LEVEL 2: LEARNING

Level two evaluation is about assessing whether they retained the new knowledge
and skills from the Fierce Conversations workshop. These include learning
refreshers and knowledge checks to understand what learners walked away from the
workshop with.

Fierce Quiz Questions
Download File

LEVEL 3: BEHAVIOR

Level three evaluation determines whether behaviors have changed as a result of
the learning. These documents provide a variety of assessment questions you can
use to dive deeper into the experience of your learners and the suggestions they
have to elevate the success for future learners in your organization.

Fierce Integration Success Suggestions
Download File
Fierce Suggested Assessment Questions
Download File

LEVEL 4: RESULTS

Level four evaluation helps organizations understand how well the Fierce
Conversations programming met organizational objectives. What aspects of the
communication culture have shifted since the first workshops began? The
assessments given here can be given pre- and post Fierce Conversations
programming to identify organizational outcomes that have changed.

Fierce Benchmarking Survey
Download File
Fierce Factor Individual Assessment
Download File
Fierce Factor Organizational Assessment
Download File


FIERCE CONVERSATIONS IMPLEMENTATION PLAYBOOK

Comming soon....

FIERCE CONVERSATIONS IMPLEMENTATION PLAYBOOK

Comming soon....

FIERCE CONVERSATIONS IMPLEMENTATION PLAYBOOK

Comming soon....

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