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TTEC AGILITY

 * Visit TTEC
 * Contact Us


CX IS THE DIFFERENCE
BETWEEN CUSTOMERS
LEAVING YOU OR LOVING YOU.


You be nimble. You be quick.
You jump over the candlestick. We'll take care of the customers.


HUMAN TO DIGITAL CUSTOMER SUPPORT AND DEMAND GEN FOR THE WORLD'S LEADING
STARTUPS.

In the startup phase of any business, how you handle customers is critical — it
will either accelerate your growth or bring it to a halt.

TTEC Agility is the world's only startup growth engine that will help your
business achieve Product Market Fit and to aid your transition toward becoming a
domineering enterprise. We are the only provider that can offer a holistic
approach to customer journey, contact center labor, and technology tools to
optimize the CX experience.


INDUSTRIES WE SERVE

 * Seed-stage startups
 * DTC & Subscription Ecommerce
 * HealthTech & InsureTec
 * FinTech
 * Multi-sided Marketplaces
 * EdTech
 * Travel
 * Streaming & Entertainment
 * Cryptocurrency
 * DeFi & NFTs


CX SOLUTIONS BUILT TO
ACCELERATE YOUR GROWTH

 * BPO Outsourcing
 * Data Analytics & Reporting
 * Training Solutions
 * Quality Assurance
 * Inbound Sales
 * Support Services


BPO OUTSOURCING

By outsourcing to one of our on-shore, nearshore, or offshore locations, you can
benefit from:

 * A lower cost & CAPEX
 * Higher speed & efficiency
 * Rapid hiring, training & compliance programs
 * A new breed of CX innovation

Read the client story

300+

licensed associated
recruited in 3 weeks

40%

of recruited associates
already licensed

100+

surplus associates
ready for 2nd ramp
schedule ahead of time

*Representative
client results
Read the client story



DATA ANALYTICS & REPORTING

By blending advanced analytic tools with smart technology and award-winning
services that put data to work, Agility creates actionable insights that drive
business value from every step of the customer journey.

CUSTOMER EXPERIENCE

 * Intent analytics
 * Customer journey analytics
 * CSAT & NPS drivers

OPERATIONAL EXPERIENCE

 * Operational reporting & diagnostics
 * Agent performance
 * Development dashboards

GROWTH SOLUTIONS

 * Performance analytics
 * Customer 360 analytics
 * Pricing & optimization analytics
 * Engagement & channel optimization
 * Marketing attribution

Read the client story

65%

increase in monthly
sales per salesperson

25%

improvement in call
flow adherence

23%

increase in incremental
revenue by salesperson

*Representative
client results
Read the client story


CUSTOMIZED TRAINING SOLUTIONS

Our award-winning training solutions were designed to ensure that your
associates are equipped with the customer experience and the soft skills
necessary to drive meaningful customer interactions. We handle every aspect of
training from onboarding and development to knowledge training. Our solutions
offer clients:

 * Improved first call resolution
 * Lower average handle times
 * Increased customer satisfaction
 * Higher quality assurance scores

Read the client story

25%

reduction in
training costs

16%

AHT improvement

+8

jump in NPS score in 30 days

*Representative
client results
Read the client story


QUALITY ASSURANCE

Our Agility QA specialists will use a combination of data collection, call
scoring, evaluation forms and coaching sessions to design and execute a process
to improve call center agents' performance and ensure that each customer
interaction- in channels like voice, social media and live chat exceed
brand goals.

Read the client story

5%

AHT percent to
goal improvement

13%

QA percent to
goal improvement

*Representative
client results
Read the client story


INBOUND SALES

Support associates are given the opportunity to provide added value to customers
through product or service offers and recommendations. This approach increases
customer lifetime value by intelligently transitioning care interactions into
revenue generating sales through personalized interactions that improve customer
satisfaction, reduce churn, and increase topline revenue.

Read the client story

9.4%

increase in
year-over-year
profit

$289K

in profit reactivated
from previously
lost accounts

92%

increase in daily
outbound calls

*Representative
client results
Read the client story


SUPPORT SERVICES

Your customers want to shop on their desktop, purchase on their cell phone and
pick up in your store. They expect to seamlessly move from one channel to the
next without having to remind you who they are, what they bought, and when they
plan to pick it up. Our omnichannel CX solutions help brands orchestrate
seamless customer experiences within and across every touchpoint.

Read the client story

16%

increase in
resolution rate

>1%

abandon rate
dropped from
8.6% to >1%

33%

decreased avg.
handle time

*Representative
client results
Read the client story
6 Continents
50 Languages
+71 Client NPS
62K+ Employees
Globally


THE AGILITY OF SMALL


BACKED BY DECADES OF EXPERIENCE TO HELP YOU SCALE.

TTEC Agility is the combination of the scale and power of TTEC fully integrated
with the flexibility and creativity of FCR. TTEC Agility is built to support the
needs of growth-stage companies who need a partner that can innovate and adapt
alongside their business, helping them deliver world-class service now while
continuously driving improvement and preparing for the next phase of their
business. When you partner with TTEC Agility, you have access to the experience
of TTEC's more than 40 years in the CX industry. That means you get the insight
offered to industry leaders, scaled to what you need and when you need it.

On behalf of many of the world's leading iconic and disruptive brands, we talk,
message, text, and video chat with millions of customers every day. Our global
footprint provides the benefits and reach of massive scale. At the same time,
our laser focus on micro-interactions allows us to fine-tune interactions, so
every experience your customer has with your brand feels as special as they are.


BEEN THERE. DONE THAT.

Agility and TTEC deliver
industry-leading outcomes.

Take a deeper dive into some of
our recent case studies.

CLIENT STORY Media company slashes training time while elevating NPS
CLIENT STORY Inside sales outsourcing nearly doubles outbound calls, jump starts
growth
CLIENT STORY Ready, set, launch: emerging insurtech builds a brand new support
operation
CLIENT STORY Insights from speech analytics help grow monthly sales by 65%
CLIENT STORY Powerful knowledge management system leads to improved AHT, quality
and more
CLIENT STORY Agile outsourced support from day one


READY TO TAKE OFF?

Let's get started.

Contact Us


LIGHT READING. BIG IMPACT.



9197 South Peoria Street
Englewood, CO, U.S.A.
80112-5833

For General Inquiries:
+1.800.835.3832

Contact Us

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Policy Do Not Sell or Share
My Personal Information

Ready to accelerate your
company's CX transformation?

Let's Get Started


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2023 CX TRENDS REPORT