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Submitted URL: http://app.contactcenter.icmi.com/e/er?utm_source=eloqua&utm_medium=email&utm_campaign=11_NL_ICMI22_1A_NLPR_Prosp_Activation_Auto_...
Effective URL: https://www.icmi.com/resources/?_mc=em_icmi_icmi_edt_x_nurture_2022
Submission: On September 19 via manual from US — Scanned from DE
Effective URL: https://www.icmi.com/resources/?_mc=em_icmi_icmi_edt_x_nurture_2022
Submission: On September 19 via manual from US — Scanned from DE
Form analysis
2 forms found in the DOMPOST /resources/?_mc=em_icmi_icmi_edt_x_nurture_2022
<form method="post" action="/resources/?_mc=em_icmi_icmi_edt_x_nurture_2022" onsubmit="javascript:return WebForm_OnSubmit();" id="form1">
<div class="aspNetHidden">
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<input type="hidden" name="__EVENTARGUMENT" id="__EVENTARGUMENT" value="">
<input type="hidden" name="__LASTFOCUS" id="__LASTFOCUS" value="">
<input type="hidden" name="__VIEWSTATE" id="__VIEWSTATE"
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These leaders in the contact center industry regularly take time out to share knowledge to help their peers succeed. Jeff... Read More -------------------------------------------------------------------------------- Article - How to Support the Mental Health of Your Contact Center Workforce By: Sayo Afolayan | Published: September 20, 2022 This month, we're featuring the contributions of the 2022 ICMI Thought Leaders and Featured Contributors. These leaders in the contact center industry regularly take time out to share knowledge to help their... Read More -------------------------------------------------------------------------------- Article - How Quality Management Can Empower and Engage Your Contact Center Agents By: Susan Hash | Published: September 19, 2022 This month, we're featuring the contributions of the 2022 ICMI Thought Leaders and Featured Contributors. These leaders in the contact center industry regularly take time out to share knowledge to help their... Read More -------------------------------------------------------------------------------- Article - Dynamic Organizational Structures Can Drive Employee Retention, Your Bottom Line By: Vicki Brackett | Published: September 15, 2022 Many companies are currently reevaluating their culture, recruiting practices, and employee engagement strategies to increase employee retention. Leadership plays a big part in this. Even as companies are looking at engagement software,... Read More -------------------------------------------------------------------------------- Article - Don’t Employ Tech Tools Solely to Cut Costs By: Bob Azman | Published: September 14, 2022 This month, we're featuring the contributions of the 2022 ICMI Thought Leaders and Featured Contributors. These leaders in the contact center industry regularly take time out to share knowledge to help their... Read More -------------------------------------------------------------------------------- Article - How to Use Agile Methods to Improve the Customer Experience By: Greg Kihlström | Published: September 13, 2022 This month, we're featuring the contributions of the 2022 ICMI Thought Leaders and Featured Contributors. These leaders in the contact center industry regularly take time out to share knowledge to help their... Read More -------------------------------------------------------------------------------- Article - The 7 Needs of a Contact Center Customer By: Ben Motteram | Published: September 12, 2022 This month, we're featuring the contributions of the 2022 ICMI Thought Leaders and Featured Contributors. These leaders in the contact center industry regularly take time out to share knowledge to help their... Read More -------------------------------------------------------------------------------- Article - You’re Prioritizing Agent Experience—Or So You Think By: Jennifer Wilson | Published: September 01, 2022 An IndustryVoices article Job satisfaction is up for contact center agents, but that may not be enough. Take a look at any contact center company page. Chances are, you’ll be inundated with... Read More -------------------------------------------------------------------------------- Article - Stop the Churn of Agent Turnover at your Contact Center By: Brian Mistretta | Published: August 31, 2022 An IndustryVoices article Life is too short to be miserable at work. And the pandemic has prompted mass numbers of employees to look for better opportunities rather than settle for the status... 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