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PRIVACY POLICY

 * Privacy Policy

Fastentix Privacy Policy

FASTENTIX, operated by BLYON FASTENTIX GROUP BERHAD, acknowledges its
responsibility to safeguard your Personal Data and comply with Applicable Law.
This page elucidates our policies concerning the collection, usage, and
disclosure of personal data when utilizing our Service, along with the options
available to you concerning that data. We are dedicated to appropriately
managing, safeguarding, and processing your Personal Data in accordance with
this Policy, which extends to all Personal Data obtained from you through our
Platforms.

Please read and review this Policy, which will inform you how we collect, use,
process and disclose your Personal Data. We may also collect and process your
Personal Data under any exceptions to Applicable Laws, which are not set out in
this Policy. We trust that it will assist you in making an informed decision
whether to provide us with any of your Personal Data.

For the purposes of understanding FASTENTIX’s Personal Data Protection Policy
(“Policy”), capitalized terms used in this Policy shall have the following
meanings:

•  “Applicable Laws” means Malaysia’s Personal Data Protection Act 2010 and its
subsidiary legislations and regulations as amended from time to time;

•  “Apps” means our FASTENTIX mobile app on iOS and Android;

•  “Personal Data” means any data, whether true or not, which is (a) about an
individual who can be identified (i) from that data; or (ii) from that data and
other information to which we have or are likely to have access and would
include data in our records as may be updated from time to time, or (b) defined
as “personal data” or “personal information” under any applicable Data
Protection Laws.

•  “Platforms” means collectively Fastentix’s Apps, Social Media and Website,
and any other websites or applications which we may own or operate from time to
time;

•  “Social Media” means FASTENTIX’s pages and accounts on third party social
media platforms such as Instagram, Facebook, Twitter;

•  “Website” means the FASTENTIX’S website accessed at the following address at
www.fastentix.com; and

•  “FASTENTIX, we, us, or our” means Blyon Group Berhad.

During your use of our service, we may collect Personal Data from you. Examples
of the types of Personal Data we may collect include your name, contact details,
mailing and delivery addresses, email address, birthday, network and device
data, your shopping or browsing behaviors, facial image, voice recording (for
customer service calls) and any other personally identifiable information which
you have provided us in any forms you may have submitted to us, or in the course
of any other forms of interaction between you and us.

If you provide us with Personal Data relating to a third party by submitting
such Personal Data to us, you represent to us that you have obtained the consent
of the third party to provide us with their Personal Data for the respective
purposes.

By (1) clicking “Yes” on our Policy pop-up or any web form referring to this
Policy on any of our online platforms, (2) submitting your Personal Data to us
when signing up for an account on the Website, (3) browsing our website, or (4)
ordering any of our products and services, you are agreeing to the terms of this
Policy.

We may update this Policy to ensure that it is consistent with industry trends
and/or any changes in legal or regulatory requirements. You agree to be bound by
the prevailing terms of the Policy as updated from time to time. We will
endeavor to notify you by email or by notice on the Website of any material
changes to the Policy.

HOW DO WE COLLECT YOUR PERSONAL DATA ?

We may collect your Personal Data upon:

a.  Your registration or opening an account with us on the Website or the Apps;

b.  Your used in any of our related services, such as subscribing to our
newsletter, product notifications;

c.  Browsing our products and services or otherwise interact with our Website
and Apps;

d.  Accept our cookies on your device;

e.  You interact with our Customer Service Team or other company
representatives, for example, via our webform, emails, telephone calls, letters,
or face-to-face meetings;

f.  You interact with us on our Social Media platforms, such as liking our
posts, commenting on our posts, private messaging us on our Social Media
platforms;

g.  Your participation in our contests, promotions, lucky draws, initiatives or
any request for additional Personal Data such as customer surveys;

h.  We receive references from business partners and third parties, for example,
where they referred you to us to enjoy the benefits of a joint promotion or
collaboration;

i.  You authorized our Company representative submits your Personal Data to us
for any purpose reasonably authorized by you, for example if such representative
is purchasing our product or service to be delivered to you or as a gift;

j.  Our third-party analytics and other service providers provide your Personal
Data to us, which was collected and processed by them and disclosed to us
pursuant to their separate privacy policies; or

k.  When you voluntarily submit your Personal Data to us for any reason.

We normally do not obtain your credit card details, whether to process your
payment or for customer service purposes. Your credit card details are obtained,
processed and stored directly by our third-party payment processors pursuant to
their terms of use and privacy policies. None of your credit card details are
stored with us. However, we may collect your bank account details to process
refunds.

Please also take note of our Cookies Policy below in respect of the data
collected and used by third-party cookies and trackers on our Website and Apps.

We may also collect your Personal Data in circumstances where such collection
does not require consent under Applicable Laws.

Please ensure that all Personal Data submitted to us is complete, accurate, true
and correct. Failure to do so may result in our inability to provide you with
the products and services you have requested.

HOW WILL YOUR PERSONAL DATA BE USED ?

We may use and disclose your Personal Data for purposes necessary to provide you
with our products as services, including to:

a.  register and maintain your user account and to verify your identity or age;

b.  process your order for our products or services, process or collect your
payment for the order;

c.  deliver or perform the products or services you purchased, including our
couriers calling or messaging you to obtain your delivery instructions;

d.  process your returns or refunds in accordance with our Terms of Service;

e.  provide you with supporting services and functions related to your user
account, such as saved items in cart, wish list, brand or product notifications;

f.  communicate with you in relation to (i) your queries, requests and feedback,
(ii) material changes to our Website or Apps Terms of Service, Policy or other
terms and conditions, and (iii) matters relating to the operation of your
account;

g.  personalize and improve your customer experience when you visit the Website
and the Apps, for example by prioritizing products and services appearing in
your search results or feed;

h.  monitor and enforce compliance with our Terms of Service, including dispute
resolution;

i.  comply with (i) internal risk controls, (ii) the terms of our access to
payment processing, financial or banking services such as credit card disputes,
fraud, billing errors, or (iii) any applicable law; and

j.  ensure our Website and Apps function properly and to improve their
performance, by carrying out activities such as debugging, statistical analyses
for optimizing our Website and Apps.

(collectively, the “Purposes”)

In addition, we may use and disclose your Personal Data for the following
purposes, to:

a.  send you marketing communications in relation to our sales, products,
services, promotions or the Platforms;

b.  send you marketing communications in relation to the sales, products,
services or promotions of business partners, including promotional mail together
with your order;

c.  deliver ads which are related to our products and services which may be of
interest to you on the Platforms or other websites, apps or online platforms;

d.  enable businesses to deliver ads which are related to their products and
services which may be of interest to you;

e.  provide you with our add-on or premium services such as FASTENTIX NOW;

f.  invite you to our private customer events;

g.  process your participation in our promotions, lucky draws, initiatives or
any request for additional Personal Data such as customer surveys;

h.  process your participation in our business partners’ loyalty or point
redemption programs;

i.  conduct market and customer research, analysis or tracking;

j.  promote our products and services on our Platforms;

k.  manage the administrative and business operations of FASTENTIX and complying
with internal policies and procedures;

l.  improve your customer experience across all touchpoints and training our
customer experience team, such as by recording and monitoring phone calls; and

m.  any specific purpose in relation to a particular product or service, which
we may separately notify you on the product or service page;

(collectively, the “Additional Purposes”)

We may also use your Personal Data (a) for other purposes which are reasonably
related to the Purposes and where we have obtained and maintain related consent,
the Additional Purposes; or (b) in circumstances where such use does not require
consent under Applicable Laws.

Note: If you withdraw your consent for us to use and process your Personal Data
the Purposes or the Additional Purposes, we may no longer be able to provide you
with the related products, services or benefits associated with our promotion.

WHO WILL YOUR PERSONAL DATA BE SHARED WITH?

In relation to our use of your Personal Data for the Purposes or Additional
Purposes, we may disclose your Personal Data to our:

a.  employees, consultants, temporary workers;

b.  FASTENTIX Marketplace sellers, who supply and deliver the products or
services you ordered through the Website or Apps;

c.  payment processors, who process your payment on the Website and the Apps;

d.  logistics providers, such as courier services which will deliver your order
to you;

e.  business partners who separately maintain an account with you for loyalty or
point redemption programs;

f.  business partners or vendors in connection with the processing of any
promotion, event or service organised by us;

g.  professional advisers and consultants;

h.  agents, contractors or service providers who provide operational services to
us, such as online cloud storage and processing, marketing optimization,
information technology, telecommunications, security or other relevant services
which requires their collection, use or disclosure of your Personal Data; and

i.  any other party whom you authorize us to disclose your Personal Data to.

We may also disclose your Personal Data (a) for other purposes which are
reasonably related to the Purposes and where we have obtained and maintain
related consent, the Additional Purposes; or (b) in circumstances where such
disclosure does not require consent under the Applicable Laws.

We do our best to minimize the disclosure of your Personal Data to the
information necessary to perform the related Purpose or Additional Purpose.

HOW CAN I ACCESS OR CORRECT MY PERSONAL DATA?

You may access or correct your name, e-mail address, birthday, shipping and
billing addresses and contact numbers by logging in to your user account on the
Website or Apps under “Account Information” and clicking the “Edit” button under
each relevant field.

For Personal Data that cannot be corrected by you by logging in to your user
account on the Website or Apps, you may request to access and correct such
Personal Data by submitting a written request to us via our customer service at
support@fastentix.com. We may need to request additional information from you to
confirm your identity before providing the access or making the correction.

We will do our best to respond to Personal Data access and correction requests
within 21 days from the date of receipt of the requests. Where we are unable to
meet this timeline, we will update you with the soonest possible time within
which we can provide the information or make the correction. Please note that
certain types of Personal Data access and correction requests may be exempt
under Applicable Laws.

Note that we may charge you a reasonable fee for the handling and processing of
your Personal Data access request.

We will send your corrected Personal Data to every other person or entity to
which such Personal Data was disclosed by FASTENTIX within the year OR twelve
(12) months before the date of the correction, unless such person or entity does
not need the corrected Personal Data for any legal or business purpose or unless
we reasonably believe that the other person or entity has ceased using such
Personal Data for the purpose for which such disclosure was made.

REQUEST TO WITHDRAW CONSENT

If you wish to withdraw your consent for us to send you sales, marketing or
promotional information, please inform us as follows:

a.  to withdraw consent from receiving SMS promotions: please unsubscribe by
following the steps provided in the promotional SMS;

•  to withdraw consent from promotional emails: please click on the Unsubscribe
link in the promotional emails;

•  to withdraw consent from receiving promotional material with your order
package: please email our Data Protection Officer at the email address provided
below.

Once we receive notification that you wish to withdraw your consent for
receiving marketing or promotional materials or communications, it may take up
to thirty (30) days for your withdrawal to be reflected in our systems.
Therefore, you may still receive marketing or promotional materials or
communications during this period.

If you withdraw your consent to receive marketing or promotional materials
through a specific communication mode (e.g. SMS), we may still contact you for
other purposes in relation to the products and services via other communication
modes you have subscribed to (e.g. email).

You may withdraw your consent for the collection, use and/or disclosure of any
of your Personal Data in our possession or under our control by submitting a
written request via email to support@fastentix.com. Note that, depending on the
nature of the consent withdrawal, we may not be able to continue to provide you
with some or all of our products or services. We will process such a request
within a reasonable time from receiving notice from you of your withdrawal of
consent. Once the processing is complete, we will no longer collect, use and/or
disclose your Personal Data, except to the extent we retain your Personal Data
for compliance, regulatory or other legal purposes.

ADMINISTRATION AND MANAGEMENT OF PERSONAL DATA

We will make reasonable efforts to ensure Personal Data likely to be used by us
or disclosed by us to another organization is accurate and complete. However,
you should update us of any changes in your Personal Data. We will not be
responsible for relying on inaccurate or incomplete Personal Data if you have
not updated us of changes.

We will also put in place reasonable security arrangements to ensure that your
Personal Data is adequately protected and secured. This includes putting in
place reasonable measures to prevent any unauthorized access, collection, use,
disclosure, copying, modification, leakage, loss, damage or alteration of your
Personal Data. However, we will not be responsible for any unauthorized use of
Personal Data by third parties which is attributable to factors beyond our
control.

When Personal Data in our possession is (i) no longer required for any reason
connected to the purpose it was originally collected or (ii) retention by us is
no longer necessary for any other legal or business purposes, we will exercise
measures to ensure such Personal Data is destroyed, permanently deleted or
anonymized.

If Personal Data is transferred out of Malaysia, we will comply with Applicable
Laws in doing so. This includes: (i) obtaining your consent, unless an exception
exists under Applicable Laws or any other laws, and (ii) taking reasonable steps
to ascertain whether the foreign recipient of the Personal Data is bound to
comply with standards of protection that are at least comparable to the
Applicable Laws.

THIRD PARTY COOKIES

FASTENTIX uses the services of third-party vendors, who may implement cookies on
the Website. Advertisements on the Website may be provided by third party
agencies. These advertisements may also generate cookies, for example, to track
how many people have viewed the advertisement. The collection, use, and
disclosure of information, including Personal Data, collected by such
third-party cookies are subject to the privacy and data protections policies of
the third-party vendors and are not under our control.

You may reject third party cookies through the settings on your browser. Note
that this may result in the loss of Website functionality, restrict your use of
the Website, or delay or affect the way in which the Website operates.

CONTACTING US

For any inquiries relating to your Personal Data or about this Policy, if you
have a complaint regarding the collection, use or handling of your Personal Data
by us, or a question about how we are complying with Applicable Laws, you may
contact our Customer Service via one of the following methods:

•  Email address: support@fastentix.com

Attention to the ‘Customer Service Officer’.

•  Blyon Group Berhad Office address: No 13 & 13A, Jalan P4/8B, Bandar Teknologi
Kajang, 43700 Semenyih, Selangor.
Attention to the ‘Customer Service Officer’.

Emails and letters should clearly state that you are making a data protection
query, request or complaint in the subject line to ensure the matter is dealt
with expediently. We will strive to deal with any query, request or complaint
promptly and fairly.

GOVERNING LAW

This Policy and your use of this Website shall be governed in all respects by
the laws of Malaysia.

UPDATES ON DATA PROTECTION POLICY

As part of our efforts to ensure that we properly manage, protect and process
your Personal Data, we will be reviewing our policies, procedures and processes
from time to time. In this regard, FASTENTIX may update this Policy to ensure
that it is consistent with industry trends and any changes in legal or
regulatory requirements. We reserve the right to amend the terms of this Policy
at our absolute discretion.

Subject to your rights at law, you agree to be bound by the prevailing terms of
the Policy as updated from time to time on our Website. Any amended Policy will
be posted on our website and can be viewed at
http://www.fastentix.com/FastentixPrivacyPolicy. By continuing to use our
Platforms and/or services after the Policy has been amended, you hereby agree to
be bound by the terms of such amended Policy.

You are encouraged to visit the above Website from time to time to ensure that
you are well-informed of our latest policies in relation to Personal Data
protection.

 2024 BLYON GROUP BERHAD