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What's New   Explore the new updates and features of BoldDesk in our November
release. Learn more


 * * Products
     Customer Service Software
     Effortlessly resolve 70% of customer inquiries with our all-in-one
     platform.
     See all features
     
     --------------------------------------------------------------------------------
     
     
     
      * Ticketing System
        
        Efficient, end-to-end ticketing system for your support team.
     
      * Live Chat
        
        Support customers in real time on your website or app.
     
      * Omnichannel Inbox
        
        Manage Email, WhatsApp, Instagram, SMS and Facebook conversations in one
        inbox.
     
      * Knowledge Base
        
        Self-service, central repository of information for your customers.
     
      * Task Management
        
        Create and manage all tasks associated with resolving a ticket.
     
      * AI Copilot
        
        Reduce support volume and increase efficiency with Generative AI and
        automations.
 * * Features
     Help Desk Feature
     Explore help desk features that make customer service easier.
     See all features
     
     --------------------------------------------------------------------------------
     
      * Workflow Automation
        
        Automate repetitive tasks to save time.
     
      * Contact Management (CRM)
        
        Organize customers and companies to track customer interaction.
     
      * Customization
        
        Customize help desk software to tailor it to your business needs.
     
      * Reports & Analytics
        
        Measure and analyze metrics from your help desk deployment.
     
      * Mobile App
        
        A help desk in your pocket! You can serve your customers from anywhere.
     
      * Customer Portal
        
        Fully customizable customer portal for your specific business needs.
     
      * Apps & Integrations
        
        Easily integrate BoldDesk with your favourite applications and do more.
     
      * BoldDesk APIs
        
        Easily integrate BoldDesk with your favourite applications and do more.
     
      * Embedded Help Widgets
        
        Embed help & capture queries from any external website or apps.
     
      * Satisfaction Survey (CSAT)
        
        A customer satisfaction (CSAT) score helps determine the satisfaction
        level of the service.
 * * Solutions
     Team Size
     
      * Startup
        
        Easy to use and feature rich help desk software for startup.
     
      * Small Business
        
        Affordable ticketing system that supports your company’s growth.
     
      * Enterprise
        
        Help desk software with enterprise-grade features to provide enterprise
        support.
     
     Use Cases
     
      * Email Ticketing System
     
      * Shared Inbox Software
     
      * Multi Brand Help Desk
     
      * Internal Help Desk Software
     
      * Trouble Ticketing Software
     
      * Embedded Help Widgets
     
      * Mobile Help Desk
 * * Resources
   
      * Support Portal
        
        Get fast and dedicated support.
     
      * Docs
        
        Tutorials and how-to guides about using BoldDesk.
     
      * BoldDesk Rest APIs
        
        Flexible APIs and webhooks to build exactly what you need.
     
      * Product Updates
        
        Check out the latest features for the BoldDesk.
     
      * Features and Bugs
        
        Request a feature or report a bug.
     
      * Roadmap
        
        Explore the future of BoldDesk with our product roadmap.
     
      * Blog
        
        Product news, tips, and latest updates on customer service and more.
     
      * Learning Center
        
        Educational resources to make your work easier.
     
      * FAQ
        
        Commonly asked questions and answers in BoldDesk.
     
      * How to Videos
        
        Visual content to easily learn how to use BoldDesk.
     
      * Self Help Demo
        
        Explore BoldDesk with a quick, self-guided demo.
     
      * Customer Stories
        
        Discover inspiring success stories from across the world.
 * * Company
   
      * About Us
     
      * Our Story
     
      * Syncfusion Ecosystem
     
      * Affiliates
     
      * Blog
     
      * Security
     
      * Contact Us
 * * Pricing

Book a demo
Free Trial
Claim Your Free Account
 * * Products
     Customer Service Software
     Effortlessly resolve 70% of customer inquiries with our all-in-one
     platform.
     See all features
     
     --------------------------------------------------------------------------------
     
     
     
      * Ticketing System
        
        Efficient, end-to-end ticketing system for your support team.
     
      * Live Chat
        
        Support customers in real time on your website or app.
     
      * Omnichannel Inbox
        
        Manage Email, WhatsApp, Instagram, SMS and Facebook conversations in one
        inbox.
     
      * Knowledge Base
        
        Self-service, central repository of information for your customers.
     
      * Task Management
        
        Create and manage all tasks associated with resolving a ticket.
     
      * AI Copilot
        
        Reduce support volume and increase efficiency with Generative AI and
        automations.
 * * Features
     Help Desk Feature
     Explore help desk features that make customer service easier.
     See all features
     
     --------------------------------------------------------------------------------
     
      * Workflow Automation
        
        Automate repetitive tasks to save time.
     
      * Contact Management (CRM)
        
        Organize customers and companies to track customer interaction.
     
      * Customization
        
        Customize help desk software to tailor it to your business needs.
     
      * Reports & Analytics
        
        Measure and analyze metrics from your help desk deployment.
     
      * Mobile App
        
        A help desk in your pocket! You can serve your customers from anywhere.
     
      * Customer Portal
        
        Fully customizable customer portal for your specific business needs.
     
      * Apps & Integrations
        
        Easily integrate BoldDesk with your favourite applications and do more.
     
      * BoldDesk APIs
        
        Easily integrate BoldDesk with your favourite applications and do more.
     
      * Embedded Help Widgets
        
        Embed help & capture queries from any external website or apps.
     
      * Satisfaction Survey (CSAT)
        
        A customer satisfaction (CSAT) score helps determine the satisfaction
        level of the service.
 * * Solutions
     Team Size
     
      * Startup
        
        Easy to use and feature rich help desk software for startup.
     
      * Small Business
        
        Affordable ticketing system that supports your company’s growth.
     
      * Enterprise
        
        Help desk software with enterprise-grade features to provide enterprise
        support.
     
     Use Cases
     
      * Email Ticketing System
     
      * Shared Inbox Software
     
      * Multi Brand Help Desk
     
      * Internal Help Desk Software
     
      * Trouble Ticketing Software
     
      * Embedded Help Widgets
     
      * Mobile Help Desk
 * * Resources
   
      * Support Portal
        
        Get fast and dedicated support.
     
      * Docs
        
        Tutorials and how-to guides about using BoldDesk.
     
      * BoldDesk Rest APIs
        
        Flexible APIs and webhooks to build exactly what you need.
     
      * Product Updates
        
        Check out the latest features for the BoldDesk.
     
      * Features and Bugs
        
        Request a feature or report a bug.
     
      * Roadmap
        
        Explore the future of BoldDesk with our product roadmap.
     
      * Blog
        
        Product news, tips, and latest updates on customer service and more.
     
      * Learning Center
        
        Educational resources to make your work easier.
     
      * FAQ
        
        Commonly asked questions and answers in BoldDesk.
     
      * How to Videos
        
        Visual content to easily learn how to use BoldDesk.
     
      * Self Help Demo
        
        Explore BoldDesk with a quick, self-guided demo.
     
      * Customer Stories
        
        Discover inspiring success stories from across the world.
 * * Company
   
      * About Us
     
      * Our Story
     
      * Syncfusion Ecosystem
     
      * Affiliates
     
      * Blog
     
      * Security
     
      * Contact Us
 * * Pricing

Book a demo
Free Trial
Claim Your Free Account
 * Products
   * Ticketing System
   * Live Chat
   * Omnichannel Inbox
   * Knowledge Base
   * Task Management
   * AI Copilot
 * Features
   * Workflow Automations
   * Contact Management (CRM)
   * Customization
   * Reports & Analytics
   * Mobile App
   * Customer Portal
   * Apps & Integrations
   * BoldDesk APIs
   * Embedded Help Widgets
   * Satisfaction Survey (CSAT)
 * Solutions
   * Startup
   * Small Business
   * Enterprise
   * Email Ticketing System
   * Shared Inbox Software
   * Multi Brand Help Desk
   * Internal Help Desk Software
   * Trouble Ticketing Software
   * Embedded Help Widgets
   * Mobile Help Desk
 * Resources
   * Support Portal
   * Docs
   * BoldDesk APIs
   * Product Updates
   * Features and Bugs
   * Road Map
   * Blog
   * Learning Center
   * FAQs
   * How to Videos
   * Self Help Demo
   * Customer Stories
 * Company
   * About Us
   * Our Story
   * Syncfusion Ecosystem
   * Affiliates
   * Blogs
   * Security
   * Contact Us
 * Pricing

Menu
 * Products
   * Ticketing System
   * Live Chat
   * Omnichannel Inbox
   * Knowledge Base
   * Task Management
   * AI Copilot
 * Features
   * Workflow Automations
   * Contact Management (CRM)
   * Customization
   * Reports & Analytics
   * Mobile App
   * Customer Portal
   * Apps & Integrations
   * BoldDesk APIs
   * Embedded Help Widgets
   * Satisfaction Survey (CSAT)
 * Solutions
   * Startup
   * Small Business
   * Enterprise
   * Email Ticketing System
   * Shared Inbox Software
   * Multi Brand Help Desk
   * Internal Help Desk Software
   * Trouble Ticketing Software
   * Embedded Help Widgets
   * Mobile Help Desk
 * Resources
   * Support Portal
   * Docs
   * BoldDesk APIs
   * Product Updates
   * Features and Bugs
   * Road Map
   * Blog
   * Learning Center
   * FAQs
   * How to Videos
   * Self Help Demo
   * Customer Stories
 * Company
   * About Us
   * Our Story
   * Syncfusion Ecosystem
   * Affiliates
   * Blogs
   * Security
   * Contact Us
 * Pricing

 * Products
   * Ticketing System
   * Live Chat
   * Omnichannel Inbox
   * Knowledge Base
   * Task Management
   * AI Copilot
 * Features
   * Workflow Automations
   * Contact Management (CRM)
   * Customization
   * Reports & Analytics
   * Mobile App
   * Customer Portal
   * Apps & Integrations
   * BoldDesk APIs
   * Embedded Help Widgets
   * Satisfaction Survey (CSAT)
 * Solutions
   * Startup
   * Small Business
   * Enterprise
   * Email Ticketing System
   * Shared Inbox Software
   * Multi Brand Help Desk
   * Internal Help Desk Software
   * Trouble Ticketing Software
   * Embedded Help Widgets
   * Mobile Help Desk
 * Resources
   * Support Portal
   * Docs
   * BoldDesk APIs
   * Product Updates
   * Features and Bugs
   * Road Map
   * Blog
   * Learning Center
   * FAQs
   * How to Videos
   * Self Help Demo
   * Customer Stories
 * Company
   * About Us
   * Our Story
   * Syncfusion Ecosystem
   * Affiliates
   * Blogs
   * Security
   * Contact Us
 * Pricing

Menu
 * Products
   * Ticketing System
   * Live Chat
   * Omnichannel Inbox
   * Knowledge Base
   * Task Management
   * AI Copilot
 * Features
   * Workflow Automations
   * Contact Management (CRM)
   * Customization
   * Reports & Analytics
   * Mobile App
   * Customer Portal
   * Apps & Integrations
   * BoldDesk APIs
   * Embedded Help Widgets
   * Satisfaction Survey (CSAT)
 * Solutions
   * Startup
   * Small Business
   * Enterprise
   * Email Ticketing System
   * Shared Inbox Software
   * Multi Brand Help Desk
   * Internal Help Desk Software
   * Trouble Ticketing Software
   * Embedded Help Widgets
   * Mobile Help Desk
 * Resources
   * Support Portal
   * Docs
   * BoldDesk APIs
   * Product Updates
   * Features and Bugs
   * Road Map
   * Blog
   * Learning Center
   * FAQs
   * How to Videos
   * Self Help Demo
   * Customer Stories
 * Company
   * About Us
   * Our Story
   * Syncfusion Ecosystem
   * Affiliates
   * Blogs
   * Security
   * Contact Us
 * Pricing


FLAT-RATE TEAM PLANS START AT $49 FOR 10 AGENTS.  VIEW PLAN


NEXT-GENERATION SUPPORT SYSTEM FOR B2B COMPANIES

Effortlessly resolve 70% of customer inquiries with our all-in-one platform. AI,
automation & omnichannel support deliver a seamless experience.

Book Free Demo
Try For Free
Click here


TRUSTED BY COMPANIES OF ALL SIZES






 MODERN, FAST, SIMPLE – AN ALL-IN-ONE PLATFORM FOR YOUR SUPPORT NEEDS


TICKETING SYSTEM

Enhance support with an AI-driven enterprise ticketing system. Automate tasks
efficiently!




LIVE CHAT

Provide real-time customer support directly through your website or app for
better engagement.




OMNICHANNEL

Manage all support channels—chat, email, WhatsApp, Facebook, Instagram, Slack,
MS Teams, SMS—in one place.




AI COPILOT

Boost efficiency and reduce the support workload with generative AI and smart
automations.




KNOWLEDGE BASE

Empower customers with a centralized, self-service repository of information and
resources.




TASK MANAGEMENT

Easily create, assign, and manage tasks to resolve customer issues and questions
efficiently.



Explore all features


ACCOMPLISH MORE IN LESS TIME WITH  GENERATIVE AI


FASTER REPLIES, HAPPIER CUSTOMERS

AI Copilot speeds up replies to customers with suggestions, grammar checks, and
translations to the customers’ native languages.


BOOST EFFICIENCY WITH INSTANT INSIGHTS

Use AI to summarize past conversations so that agents can understand the context
around a ticket for faster customer service.


REPLY ASSISTANT

AI Copilot gives agents relevant solutions from their knowledge base to use in
responses.


TICKETS TO ARTICLES

AI Copilot turns resolved tickets into knowledge base articles by identifying
article opportunities, writing drafts, and polishing them for you.




ACCOMPLISH MORE IN LESS TIME WITH  GENERATIVE AI

Faster replies, happier customers

AI Copilot speeds up replies to customers with suggestions, grammar checks, and
translations to the customers’ native languages

Boost efficiency with instant insights

Use AI to summarize past conversations so that agents can understand the context
around a ticket for faster customer service.

Reply assistant

AI Copilot gives agents relevant solutions from their knowledge base to use in
responses.

Tickets to articles

AI Copilot turns resolved tickets into knowledge base articles by identifying
article opportunities, writing drafts, and polishing them for you.





 ACHIEVE HIGHER PRODUCTIVITY IN ALL YOUR TEAMS

Automate
Collaborate
Reporting
Customization
Automate


SMART ASSIGNMENT

Automatically assign tickets to agents round-robin or based on their workloads.


WORKFLOW RULES

Automate repetitive tasks with time-based triggers.


SLA ENFORCEMENT

Create SLAs to ensure fast response times.


AGENT SHIFTS

Easily manage a support team that works round the clock.


Collaborate


NOTES AND MENTIONS

Add private notes to tickets and mention agents in replies.


SHARED OWNERSHIP

Share ticket ownership with teams in other departments that do not have access
to the ticket.


CANNED RESPONSES

Reply to common tickets quickly with frequently used response templates.


PARENT-CHILD TICKETING

Connect child and parent tickets.


Reporting


SUPPORT MONITORING

Track and analyze the inflow of tickets over time.


SLA METRICS

Get the full picture of how well your team satisfies SLA policies.


TEAM PERFORMANCE

Track the performance of an entire team or individual agents.


CUSTOMER SATISFACTION

Track and analyze ticket response ratings from customers in real time.


Customization


REBRANDING

Customize the help center to maintain your brand’s identity.


CUSTOM TICKET FORMS

Customize ticket forms for each brand! Add, remove, and reorder fields for a
perfect fit.


CUSTOM DOMAIN

Map your help center to a custom domain to further maintain brand identity.


FULLY CUSTOMIZABLE

Customize views, roles, statuses, email templates, and more.




BOLDDESK VS. OTHER HELP DESKS

We're with you every step of the way. No matter what plan you choose, our
services are designed to enhance the value of your investment.

Other Help Desks Pricing
Team-Based plans start at $49 for 10 agents.
 * Costs rise with per-agent charges.

Free Migration
 * Transfer data to BoldDesk at no cost.

 * Free migration often limited to higher plans.

Best-in-Class Support
 * Full support on all plans, including trials.

 * High-tier plans may be required for full support.

Effortless Onboarding
 * Quick setup.

 * Onboarding may be slow or require fees.

Budget-Friendly
 * Pay only for features you need, with no hidden fees.

 * Extra fees for features or support may apply.


SEAMLESSLY INTEGRATE ALL YOUR FAVORITE TOOLS

Integrate with your favorite tools and apps, to simplify your workflow, reduce
data clutter, and increase your productivity.

Learn more about integration





DON’T TAKE OUR WORD FOR IT

Here are a few kind words from some of our happy customers.


Write a Review
Read our reviews


"EXCELLENT TOOLS TO USE"

The overall application functionality is good, UI/UX and the confifurations
including automations all the other services are constantly working fine. When
it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.

Posted on May 08, 2024





"A SOLUTION THAT PROFESSIONALIZES CUSTOMER SERVICE IN MINUTES"

We are a CRM platform based in Brazil, and we previously used a GitHub project
to manage customer requests. BoldDesk has everything you could imagine in a
customer service platform, including many features like APIs that we are yet to
explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

Posted on Oct 9, 2024





"COMPLETE PLATFORM FOR TICKET MANAGEMENT"

Excellent message management as well. Possibility of interface customization.
Excellent permission management. Excellent rule management. Very comprehensive
with various features. I trust in this product and I love it.

Alberto C.

Posted on Aug 27, 2024





"A GREAT PRODUCT AT AN AFFORDABLE PRICE"

BoldDesk is easily configurable, highly intuitive, and has many features one
would only expect to have in higher priced products. Their customer support is
prompt and helpful.

John S.

Posted on Jun 21, 2024





"EXCELLENT TOOLS TO USE"

The overall application functionality is good, UI/UX and the confifurations
including automations all the other services are constantly working fine. When
it comes to response & resolution for a support tickets it is very satisfactory.

Harsha R.

Posted on May 08, 2024





"A SOLUTION THAT PROFESSIONALIZES CUSTOMER SERVICE IN MINUTES"

We are a CRM platform based in Brazil, and we previously used a GitHub project
to manage customer requests. BoldDesk has everything you could imagine in a
customer service platform, including many features like APIs that we are yet to
explore fully. It allows our clients to open and track tickets easily.

Carlos Rafael R.

Posted on Oct 9, 2024




Previous
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AWARDS & RECOGNITION


RECOMMENDED BY INDUSTRY LEADERS

Honors acknowledging BoldDesk's leading role in the help desk software market





WHO WE ARE?


BOLDDESK BY SYNCFUSION

Syncfusion has been helping developers worldwide build powerful line-of-business
software for over 22 years. Our flagship component suite includes over 1,800 UI
widgets and frameworks that help reduce development time and complexity.

Fortune 500
companies
0 +
Companies
0 K+
Developers
0 M+
Years in business
0

TEST OUT ALL THE FEATURES OF BOLDDESK


START YOUR 15-DAY FREE TRIAL WITH INSTANT ACCESS

Try For Free

 * No credit card required
 * Easy setup


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Product

 * Ticketing Software
 * Live Chat
 * Omnichannel Inbox 
 * Knowledge Base
 * Task Management
 * AI Copilot
 * Mobile Apps

Menu
 * Ticketing Software
 * Live Chat
 * Omnichannel Inbox 
 * Knowledge Base
 * Task Management
 * AI Copilot
 * Mobile Apps

Features 

 * Workflow Automation
 * Satisfaction Survey  (CSAT)
 * Multilingual Help Desk
 * Contact Management (CRM)
 * Reports & Analytics
 * Apps & Integration
 * Multilingual Knowledge Base

Menu
 * Workflow Automation
 * Satisfaction Survey  (CSAT)
 * Multilingual Help Desk
 * Contact Management (CRM)
 * Reports & Analytics
 * Apps & Integration
 * Multilingual Knowledge Base

Use cases

 * Help Desk Software
 * Email Ticketing
 * Shared Inbox Software
 * Mobile Help Desk
 * Multi Brand Help Desk
 * Embedded Help Widgets
 * Enterprise Help Desk 

Menu
 * Help Desk Software
 * Email Ticketing
 * Shared Inbox Software
 * Mobile Help Desk
 * Multi Brand Help Desk
 * Embedded Help Widgets
 * Enterprise Help Desk 

Use cases

 * Internal Help Desk
 * Email Ticketing
 * Shared Inbox Software
 * Mobile Help Desk
 * Multi Brand Help Desk
 * Embedded Help Widgets
 * Enterprise Help Desk 

Menu
 * Internal Help Desk
 * Email Ticketing
 * Shared Inbox Software
 * Mobile Help Desk
 * Multi Brand Help Desk
 * Embedded Help Widgets
 * Enterprise Help Desk 

Alternatives

 * Freshdesk
 * Zendesk
 * ZohoDesk
 * HelpScout
 * HappyFox
 * Free Migration

Menu
 * Freshdesk
 * Zendesk
 * ZohoDesk
 * HelpScout
 * HappyFox
 * Free Migration

Resources

 * Contact Support
 * Docs
 * Help Desk API Docs
 * Learning Center
 * Customer Stories
 * How to Videos
 * Self Help Demo
 * Product Updates
 * Roadmap

Menu
 * Contact Support
 * Docs
 * Help Desk API Docs
 * Learning Center
 * Customer Stories
 * How to Videos
 * Self Help Demo
 * Product Updates
 * Roadmap

Company

 * About Us
 * Our Story
 * Affiliate Program
 * Blog
 * Contact Us

Menu
 * About Us
 * Our Story
 * Affiliate Program
 * Blog
 * Contact Us

Product

 * Ticketing Software
 * Live Chat
 * Omnichannel Inbox 
 * Knowledge Base
 * Task Management
 * AI Copilot
 * Mobile Apps

Features 

 * Workflow Automation
 * Satisfaction Survey  (CSAT)
 * Multilingual Help Desk
 * Contact Management (CRM)
 * Reports & Analytics
 * Apps & Integration
 * Multilingual Knowledge Base

Use Cases

 * Help Desk Software
 * Email Ticketing
 * Shared Inbox Software
 * Mobile Help Desk
 * Multi Brand Help Desk
 * Embedded Help Widgets
 * Enterprise Help Desk 

Use Cases

 * Internal Help Desk
 * Email Ticketing
 * Shared Inbox Software
 * Mobile Help Desk
 * Multi Brand Help Desk
 * Embedded Help Widgets
 * Enterprise Help Desk 

Alternatives

 * Freshdesk
 * Zendesk
 * ZohoDesk
 * HelpScout
 * HappyFox
 * Free Migration

Resources

 * Contact Support
 * Docs
 * Help Desk API Docs
 * Learning Center
 * Customer Stories
 * How to Videos
 * Self Help Demo
 * Product Updates
 * Roadmap

Company

 * About Us
 * Our Story
 * Affiliate Program
 * Blog
 * Contact Us

Top Customer Service Solutions

Customer Service Software

Help Desk Software

Live Chat Software

Help Desk Ticketing System

Email Ticketing System

Knowledge Base Software

Shared Inbox

Customer Service Software

Help Desk Software

Live Chat Software

Help Desk Ticketing System

Email Ticketing System

Knowledge Base Software

Shared Inbox

Customer Service Software

Help Desk Software

Live Chat Software

Help Desk Ticketing System

Email Ticketing System

Knowledge Base Software

Shared Inbox

© 2024 Syncfusion Inc.

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