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Business News›Tech›Tech & Internet›45% of Indian firms report cybercrime frauds,
rank second after customer frauds: study

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45% OF INDIAN FIRMS REPORT CYBERCRIME FRAUDS, RANK SECOND AFTER CUSTOMER FRAUDS:
STUDY

SECTIONS
45% of Indian firms report cybercrime frauds, rank second after customer frauds:
study
ETtechLast Updated: Nov 15, 2022, 04:00 PM IST
Synopsis

AMONG THE ORGANISATIONS THAT ENCOUNTERED FRAUD IN THE LAST TWO YEARS, 12%
EXPERIENCED ESG REPORTING FRAUD, 9% EXPERIENCED ANTI-EMBARGO FRAUD, AND 19%
EXPERIENCED SUPPLY CHAIN FRAUD.

ETtech
The shift to remote working because of the Covid-19 pandemic has opened up
businesses to a new set of risks, with customer fraud (e.g. fraud involving
mortgages, credit cards, claims, and cheques) being on top of the list, reported
by 47% of companies, according to the PwC’s Global Economic Crime and Fraud
Survey 2022: India Insights,

The top frauds in India also changed significantly in the last two years as
cybercrime came a close second, with 45% of Indian organisations reporting this
type of fraud. Further, KYC failure was experienced by 34% of Indian firms that
experienced fraud, corruption, or economic/financial crime and came in third.

Further, 52% of Indian companies experienced fraud or economic crimes in the
last two years, and 95% of these 52% firms experienced new types of fraud due to
the disruption caused by Covid-19.

"With organisational perimeters becoming more vulnerable over the past two
years, it is imperative for businesses to not just continually focus on
policies, training, and internal controls but also prioritise investing in
sophisticated technologies to manage and mitigate the evolving nature of
frauds,” said Puneet Garkhel, partner and leader, forensics services, PwC India.

Garkhel added that it is increasingly becoming important for organisations to
understand the end-to-end life cycle of customer-facing products and strike a
balance between user experience and fraud controls.

“Over time, formidable actors become better at exploiting cracks,” he said.

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Among the organisations that encountered fraud in the last two years, 12%
experienced ESG reporting fraud, 9% experienced anti-embargo fraud, and 19%
experienced supply chain fraud.

67% of companies that experienced fraud reported that the most disruptive
incident came via an external attack or collusion between external and internal
sources.

The new types of fraud experienced by companies include misconduct risk (67%),
legal risk (16%), cybercrime (31%), insider trading (19%), and platform risk
(38%).

The survey also found that larger enterprises were hit harder, with 60% of
companies with revenues over $1 billion experiencing fraud compared with 37% of
firms with revenues under $100 million.

Misconduct was the biggest challenge faced by organisations as bad actors began
collaborating and taking advantage of pandemic-related uncertainties and
volatilities.

Amongst organisations that reported fraud, conduct risk (or risks associated
with individuals within the firm, vendors, agents, and customers) was the
biggest threat at 90%.

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