support.taxify.eu
Open in
urlscan Pro
2606:4700:4400::6812:24cf
Public Scan
URL:
https://support.taxify.eu/hc/en-us/articles/115002904873-I-was-charged-double-for-the-same-trip
Submission: On December 16 via api from US — Scanned from DE
Submission: On December 16 via api from US — Scanned from DE
Form analysis
1 forms found in the DOMGET /hc/en-us/search
<form role="search" class="search search-full" data-search="" data-instant="true" autocomplete="off" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off"><input type="search"
name="query" id="query" placeholder="Search" autocomplete="off" aria-label="Search"></form>
Text Content
We use cookies to ensure that we offer you the best experience while browsing our website. Check our Cookie Declaration for more information. Manage cookiesAccept Manage cookies Necessary Necessary cookies help make our website usable by enabling basic functions, e.g. page navigation. The website cannot function properly without these cookies. Preferences Preference cookies enable our website to remember information that changes the way it behaves or looks, e.g. your preferred language or the region that you’re in. Statistics Statistic cookies help us understand how you interact with our website by collecting and reporting information anonymously. Marketing Marketing cookies are used to track visitors across our website. The intention is to display ads that are more relevant and engaging for each individual user. CancelAllow selection Bolt Help English (US) العربية Azərbaycan Čeština Dansk Deutsch Ελληνικά (Ελλάδα) English (GB) Español Eesti Suomi Français Hrvatski Magyar հայերեն Italiano (Italia) ქართული Lietuvių Latviešu Nederlands Norsk Polski Português Română Русский Slovenčina Slovenščina svenska Kiswahili ไทย Українська Sign in Sign in ARTICLES IN THIS SECTION * Price higher than expected * Payment methods in Azerbaijan * Airport trips in the Netherlands * Booking fee in Kenya * Price higher than expected in Austria * Driver asked cash for in-app payment trip * Resolving a failed payment in Austria and Hungary * Issue with additional fees in Hungary * Price higher than expected * Issue with additional fees in Ireland See more 1. Bolt Help 2. For Riders 3. Payments and pricing I WAS CHARGED TWICE FOR THE SAME TRIP Jelizaveta * Last updated 2 months ago You may notice a pending charge on your account. It is a temporary card verification hold coming from your bank to check your card’s validity and minimise any fraudulent use of your card and information. This hold of money (authorisation) is never charged to your account, but it can be listed as a pending charge that is either returned immediately or within 14 business days, depending on your bank. If the amount has not been released after 14 business days, please contact your bank or financial institution. The authorisation fee can also be held for a cancelled ride. Card verification hold can fail for the following reasons: * You have insufficient funds on your account * Your bank doesn’t allow a transaction * The system notices suspicious card activity. If it fails, you won’t be able to request a trip. In this case, please contact our Support team. Was this article helpful? * Company * Careers * Press * Blog * Contact * Ride or Drive * Drivers * Cities * Legal * More * Fleets * Business * Dispatch Software