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 * EMERGENCIES999
   
   EMERGENCY SMS71999
   
   HOTLINE1800 255 0000
   
   I-Witness

 * Home

 * Who We Are
   
   * BackWho We Are
   
   * Mission and Vision
   * Values
   * Pledges
   * Organisation Structure
     
     * BackOrganisation Structure
     
     * Organisational Chart
     * Staff Departments
     * Specialist Staff Departments
     * Specialist and Line Units
   * Rank Insignia
   * National Service
     
     * BackNational Service
     
     * Police National Service
     * NSmen
   * SPF200
     
     * BackSPF200
     
     * SPF200 Virtual Exhibition
     * Singapore Police Bicentennial 2020 Medal
   * Our History
   * Police Day
   * Police Heritage Trail
   * Heritage Centre
     
     * BackHeritage Centre
     
     * Police Heritage Centre
     * Galleries
     * Virtual Tour
     * Visit Us
 * Media Room
   
   * BackMedia Room
   
   * News
   * Scams Bulletin
   * Police Life
   * Publications
   * Speeches
   * Statistics
 * Community
   
   * BackCommunity
   
   * Community Programmes
     
     * BackCommunity Programmes
     
     * Safety and Security Watch Group
     * Industry Safety and Security Watch Group
     * Delta League
     * Police Pal
   * Total Defence
   * Volunteer Schemes
 * Join SPF
   
   * BackJoin SPF
   
   * Police Officer
     
     * BackPolice Officer
     
     * The Protectors
     * Career Roadmap
     * Direct-Entry Inspector
     * Direct-Entry Sergeant
     * Scholarships and Awards
   * Civilian Officer
     
     * BackCivilian Officer
     
     * General Information
     * Home Affairs Senior Executive
     * Extended Management Executive Officer
     * Language Executive Scheme
     * Commercial Affairs Officer
     * Home Team Specialist Scheme
     * Technical Support Officer
   * Volunteer Schemes
     
     * BackVolunteer Schemes
     
     * Community Watch Scheme
     * Episodic Volunteering Programme
     * SPF Boards and Councils
     * Volunteer Special Constabulary
     * Volunteer Special Constabulary Community
     * Victim Care Cadre Programme
     * National Police Cadet Corps Inspectors and Honorary Officers
     * Citizens on Patrol
 * Advisories
   
   * BackAdvisories
   
   * Crime
     
     * BackCrime
     
     * Commercial Crimes
     * Dishonest Misappropriation Of Property
     * Cybercrime
     * Housebreaking
     * Theft In Dwelling
     * Motor Vehicle Theft
     * Outrage of Modesty
     * CDSA and CMA Bill Amendments
     * Sexual Crime
     * Voyeurism
     * Snatch Theft
     * Scams
     * Theft Of Bicycle and Personal Mobility Devices
     * Unlicensed Moneylending
     * Crime Prevention Posters
   * Scams Bulletin
   * Traffic
     
     * BackTraffic
     
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 * Joint Statement By Spf And DBS On The Persistence Of Phishing Scams


JOINT STATEMENT BY SPF AND DBS ON THE PERSISTENCE OF PHISHING SCAMS

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Joint Statement By Spf And DBS On The Persistence Of Phishing Scams

 * News
 * Scams Bulletin
 * Police Life
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Amid the persistence of SMS bank phishing scams, the Police and DBS Bank would
like to alert and remind members of the public that banks will never send
clickable links via SMS. Since December 2023, there has been a surge in cases
where scammers would impersonate banks or bank staff to phish victims’ banking
credentials via SMSes. In just the first two weeks of January 2024, at least 219
victims have fallen prey, with total losses amounting to at least S$446,000. 

In these cases, victims would be misled into clicking on links in unsolicited
SMSes, before losing monies. In the SMSes from the purported scammers (bearing
overseas numbers, local numbers, or short codes), they claimed to represent
DBS/POSB bank and warn victims of "possible unauthorised attempts to access
their DBS/POSB bank accounts” before urging them to click on the embedded URL
links to “verify their identities and stop the transactions”. After clicking on
the links, the victims were directed to spoofed DBS bank websites and misled
into providing their internet banking credentials and OTP, which the scammers
would use to make unauthorized withdrawals.

Since early 2022, all banks have removed clickable links in emails or SMSes to
retail customers. This measure is among several other safeguards that banks
implemented to combat the spate of phishing scams in 2022, such as lowering the
default threshold for funds transfer transaction notifications to customers and
increasing the frequency of its scam education alerts.

Scammers are constantly evolving their technology and operations. As banks
continue explore measures to protect customers, customers must remain vigilant
against scammers.

The Police and DBS advise members of the public to be on heightened alert and to
follow these crime prevention measures:

ADD – ScamShield App to protect yourself from scam calls and SMSes.  Set
security features (e.g. set up transaction limits for internet banking
transactions, enable Two-Factor Authentication (2FA), Multifactor Authentication
for banks and e-wallets).

CHECK – DBS bank will never send you clickable links via SMS. Neither will its
employees call you to ask for your internet banking credentials or OTPs. Be
extremely wary of any unsolicited links in SMSes which leads you to a bank’s
website. Never disclose your personal or banking credentials, including OTPs to
anyone. Always verify the authenticity of claims of problems with your bank
account or cards issued by the bank with the official bank website or sources.

TELL – authorities, family, and friends about scams. Remember to spread the word
to your loved ones that banks do not send clickable links via SMS. Report any
fraudulent transactions to DBS bank immediately.

Customers who suspect they are a victim of a scam can call DBS’ dedicated fraud
hotline at 1800-339-6963 (from Singapore) or (+65) 63396963 (from overseas) and
speak to a DBS Customer Service Officer, or activate the Safety Switch to
temporarily block access to their funds. DBS would assist those customers with
necessary follow-up actions including replacing their cards and lodging the
fraud report.

If you have any information relating to such crimes or if you are in doubt,
please call the Police Hotline at 1800-255-0000, or submit it online at
www.police.gov.sg/iwitness. All information will be kept strictly confidential.
If you require urgent Police assistance, please dial ‘999’.

For more information on scams, members of the public can visit www.scamalert.sg
or call the Anti-Scam Helpline at 1800-722-6688. Fighting scams is a community
effort. Together, we can ACT Against Scams to safeguard our community!

Screenshots of SMSes purportedly from banks ▼







 

 

SINGAPORE POLICE FORCE
DBS
14 January 2024 @ 9:55 AM

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SINGAPORE POLICE FORCE

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