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THE PREMIER VIRTUAL EVENT FOR LEADERS IN CUSTOMER SUCCESS, SERVICE & SUPPORT

MARCH 16, 2022 | 12:00PM ET

Watch On-Demand!
Sponsor



REGROUP, REIMAGINE, AND REBUILD WITH YOUR FIELD SERVICE PEERS

For nearly two decades, Field Service has brought together the world’s leading
service organizations to benchmark, establish best practices, embrace new
technologies, and build a strong network to optimize field operations and
increase service revenue.

However, the Covid-19 pandemic has brought on more challenges than we can
imagine in just two short years: managing productivity and efficiency of
technicians, keeping costs low, adapting to accelerated digitization, and much
more—all while keeping up with consumer expectations.

You're not alone. Staying two steps ahead of talent retention challenges,
revenue increasing strategies, and harnessing the right technology doesn't have
to be "easier said than done" anymore. 


Join us virtually as industry trailblazers dive into future-forward strategies
for navigating an unpredictable market and combine ideas on maintaining a
challenging labor market. With a half-day packed with interactive fireside
chats, panels, keynotes, think tanks, and LIVE roundtables led by industry
visionaries, you'll discover why our next-gen content is rated #1 by your peers!





Watch On-Demand!


COURAGEOUS LEADERSHIP. FEARLESS REINVENTION.
OUR SPEAKERS—YOUR VISIONARIES

Marlene Kolodziej

Vice President, Centralized Services

Ricoh USA, inc.

Chris Bade

VP Field Service & Customer Support

Analogic Corporation

Nithin Skaria

Product Manager, Service

Acuity Brands

Marc Peremans

Senior Manager, Field Service

Whirlpool Corporation

Michael Lamb

Director of Parts & Service Sales

Acme Manufacturing Company

Eric Rivas

Vice President Operations

Cattron Global

Fred Walkover

Senior Director of Installer Services

Powur PBC

Michael Blumberg

President and CEO

Blumberg Advisory Group

Neeraj Purandare

SVP, Head of Product Management – Industry Software

HCL Technologies

Kristian Copeland

Sales Director

HCL Technologies

Dennis Helms

Solution Architect

HCL Technologies

Michael Kenny

Director, Global Product Life Cycle Services

Varian, A Siemens Healthineers Company

Maureen Azzato

Program Director

Field Service

Shuki Hasson

Program Director

Field Service

Jonathan Massoud

Divisional Director & Market Analyst

WBR/Field Service

Ryan Kulp

Program Director

WBR

Sidney Lara

Service Principal

Aquant

Watch On-Demand!


2 DAYS OF WORLD-CLASS CONTENT, INFINITE TAKEAWAYS


DIGITAL ACCELERATION: 
WHAT'S NOW. WHAT'S NEXT.

Digitalization has become the cornerstone of operations from front-line
technicians to in-house teams that support data analytics, customer service,
cybersecurity. Companies that haven't accelerated their digital adoption during
the pandemic are contending with labor shortages, executing with agility and
speed, and pivoting amidst clients' evolving business needs. Find out how the
world's leading organizations plan on conquering these roadblocks in 2022.






EXPECTATIONS HAVE EVOLVED.
SO SHOULD YOU!

What separates you from companies that lag in the market? Hint: digitalization
on it's own won't be enough. Staying ahead means developing a full understanding
and anticipating the impact of digitalization on work flows, job functions,
management, and clients. Join the futurists of the service industry and hear
their next-generation strategies for leveraging tools like IoT, AI, remote
assistance, and more to stay ahead of customer expectations of tomorrow.


YOU'VE GOT CONCERNS,
WE'VE GOT STRATEGIES

From the lasting effects of Covid-19 to unknown future variants, to supply chain
disruptors, everyone learned how agile they were during these turbulent times.
According to Industry Week U.S. 500, U.S. manufacturing dropped more than $390B
from 2019—a dramatic decline that's too critical to ignore. Now is the time to
envision and prepare for the future by optimizing your supply chain tools, data
analytics, and inventory management. 


FIELD SERVICE VIRTUAL EVENT AGENDA

All Session times displayed in Eastern Time




DAY 1 - MARCH 16, 2022

View All Session Details


   ---


   NAVIGATING THE CHALLENGING WATERS AS BUSINESS DEMAND GROWS AND LABOR MARKETS
   REMAIN VERY TIGHT

 * 12:00 pm - 12:05 pm
   
   12:00 pm - 12:05 pm
   
   
   WELCOME
   
   Ryan Kulp, Program Director, WBR
   
   

 * 12:05 pm - 12:35 pm
   
   12:05 pm - 12:35 pm
   
   
   PANEL: THE PROS AND CONS OF CONTINGENT AND FLEXIBLE STAFFING APPROACHES IN A
   TIGHT LABOR MARKET
   
   Chris Bade, VP Field Service & Customer Support, Analogic Corporation
   Marc Peremans, Senior Manager, Field Service, Whirlpool Corporation
   Maureen Azzato, Program Director, Field Service
   
   While business is ramping up for service organizations, many are struggling
   with the proper talent resources to keep up with demand. This session will
   shed light on the unique staffing challenges triggered by the pandemic and
   current economic conditions. Many service organizations are utilizing
   creative staffing strategies to address growing capacity demands. Find out
   how these organizations are:
   
    * Utilizing a new mix of service resources to respond adequately to the
      upsurge in business capacity
    * The pros and cons of certain contingent staffing models vs third-party
      contracting
    * The costs of contingent models vs. full time, and the best talent
      resourcing model for the long- term future.
   
   Learn more

 * 12:35 pm - 12:55 pm
   
   12:35 pm - 12:55 pm
   
   
   PRESENTATION: HOW TO USE SERVICE & ASSET DATA TO ACCELERATE PRODUCT ROLLOUTS
   
   Michael Kenny, Director, Global Product Life Cycle Services, Varian, A
   Siemens Healthineers Company
   Sidney Lara, Service Principal, Aquant
   
   Data can reveal powerful truths when analyzed and presented in a meaningful
   way. When viewed holistically, the information can transform the entire
   enterprise – far beyond the service department. Engineering and product
   lifecycle teams can leverage equipment and service data to accelerate product
   rollouts.
   
   
   
   
   Join the keynote to dive deep into how Varian:
   
   •            Employed data to identify service trends and quality issues in
   newly-released equipment.
   
   •            Arrived at the decision to deploy Aquant Service Insights.
   
   •            Reached a deeper understanding of how machines, too new to the
   market to offer historical baseline data, functioned in real-world scenarios.
   
   •            Discovered key product rollout lessons – and used newfound
   levels of visibility into product service trends to change the way the team
   works.
   
   Learn more

 * 12:55 pm - 1:00 pm
   
   12:55 pm - 1:00 pm
   
   
   GIVEAWAY #1 - DRAWING TO SEE WHICH COMPANY GETS COFFEE ON US! COMPANY WITH
   MOST REGISTERED ATTENDEES GETS A GIFT CARD!
   
   

 * 1:00 pm - 1:25 pm
   
   1:00 pm - 1:25 pm
   
   
   CASE STUDY: A PATH TO DOUBLING SERVICE REVENUE IN FIVE YEARS – HOW ACME
   MANUFACTURING IS GETTING THERE
   
   Michael Lamb, Director of Parts & Service Sales, Acme Manufacturing Company
   Michael Blumberg, President and CEO, Blumberg Advisory Group
   
   Service revenue is facing challenges as service opportunities increase but
   labor shortages are constraining capacity. The ability to double service
   revenue requires skill and creativity that practitioners are working
   tirelessly to achieve. In year two of this initiative to double service
   revenue over five years, Michael Lamb and his new service development manager
   will share how they are doing so far and the plan they put in place to
   achieve this objective over the next three years.
   
   Learn more

 * 1:25 pm - 1:45 pm
   
   1:25 pm - 1:45 pm
   
   
   PRESENTATION: OPTIMIZING FIELD SERVICE USING AI
   
   Neeraj Purandare, SVP, Head of Product Management – Industry Software, HCL
   Technologies
   
   Learn how Fortune 500 customers leverage AI and automation to drive remote
   and field service excellence.  Attend this webinar to learn how these
   customers leverage AI to streamline insights from varied data sources and
   guide service personnel to real time insights and answers. 
   
    
   
   What you will learn:
   
   ·       Field Service Customer Case studies leveraging AI Service
   Optimization platform
   
   ·       Key Elements of AI Service Optimization platforms – (intelligent
   triage ,  workflow automation, cognitive search)
   
   ·       Defining success with Key Performance Indicators (KPI) 
   
   
   
   
   Learn more

 * 1:45 pm - 1:50 pm
   
   1:45 pm - 1:50 pm
   
   
   GIVEAWAY #2 - $50 AMAZON GIFT CARD TO THE MOST ENGAGED ATTENDEE
   
   
   
   
   Learn more

 * 1:50 pm - 2:15 pm
   
   1:50 pm - 2:15 pm
   
   
   FIRESIDE CHAT: HOW TO PROPERLY POSITION, VALUE AND PRICE CONDITION-BASED
   MAINTENANCE AND PREDICTIVE SERVICE MODELS
   
   Dr. Marlene Kolodziej, Vice President, Centralized Services, Ricoh USA, inc.
   Shuki Hasson, Program Director, Field Service
   
   The Holy Grail of service is to be able to anticipate that a client needs
   service before they even know there is a need or waiting until equipment
   fails. These service models help clients avoid costly downtime waiting for
   parts, labor and/or a broke/fix appointment.
   
    * But how do you monetize the avoidance of the need for a service call?
    * How do you best communicate this value to the customer so they are willing
      to pay more, not less, for this service?
    * How can sales and marketing help best position and communicate this value
      in all client communications and SLAs?
   
   Learn more

 * 2:15 pm - 2:40 pm
   
   2:15 pm - 2:40 pm
   
   
   FIRESIDE CHAT DELIVERING FRICTIONLESS SERVICE: TECHNIQUES TO ENHANCE COHESIVE
   CROSS-DEPARTMENTAL COMMUNICATION TO BETTER SERVE THE CUSTOMER
   
   Fred Walkover, Senior Director of Installer Services, Powur PBC
   Jonathan Massoud, Divisional Director & Market Analyst, WBR/Field Service
   
   Inter-departmental alignment drives company cohesion, and inherently delivers
   a service experience that leaves customers feeling heard, valued and
   delighted. Many businesses aim to achieve this frictionless customer
   experience consistently across departments to enhance customer partnerships
   and speed resolution. Learn how to:
   
   ·       Destroy departmental silos that interfere with the smooth delivery
   and execution of customer service
   
   ·       Leverage virtual technologies and communications tools to better
   prepare for in-person service calls when needed
   
   ·       Exhaust all inter-departmental resources to resolve customer issues
   and needs – from manufacturing and customer care to data analytics and field
   service technicians, and much more
   
   Learn more

 * 2:40 pm - 3:10 pm
   
   2:40 pm - 3:10 pm
   
   
   PANEL: PROVIDING SUPPORT FROM AFAR: INNOVATIVE USE CASES FOR REMOTE
   ASSISTANCE AND VIRTUAL COLLABORATION
   
   Nithin Skaria, Product Manager, Service, Acuity Brands
   Eric Rivas, Vice President Operations, Cattron Global
   Michael Blumberg, President and CEO, Blumberg Advisory Group
   
   Remote access has become a new norm that we once believed was temporary.
   Field services professionals have had to rethink an important part of the
   industry – in person support. For safety reasons, collaborating virtually has
   become a new and essential part of field and customer service. Join this
   conversation on the ways leaders and technicians are transforms the way they
   think about field service support.
   
   Learn more

 * 3:10 pm - 3:15 pm
   
   3:10 pm - 3:15 pm
   
   
   GIVEAWAY #3 ONE FREE PASS TO FIELD SERVICE PALM SPRINGS (VALUED AT $3,000)
   
   
   
   
   Learn more

 * 3:15 pm - 3:30 pm
   
   3:15 pm - 3:30 pm
   
   
   VIRTUAL ROUNDTABLE BREAKOUT INSTRUCTIONS
   
   

 * 3:30 pm - 4:10 pm
   
   3:30 pm - 4:10 pm
   
   
   ZOOM ROUNDTABLE DISCUSSION: HOW AI AND AUTOMATION DRIVE FIELD SERVICE
   EXCELLENCE
   
   Dennis Helms, Solution Architect, HCL Technologies
   Kristian Copeland, Sales Director, HCL Technologies
   
   Join us as we wrap up Day 1 with a interactive conversation on How AI and
   Automation Drive Field Service Excellence. By joining the vent, you'll also
   have a chance to win a FREE registration pass to any Field Service event of
   your choosing.
   
   Learn more

 * 4:10 pm - 4:15 pm
   
   4:10 pm - 4:15 pm
   
   
   CLOSING REMARKS/END OF THE DAY 1
   
   
   
   
   Learn more

Watch On-Demand!


WHY WE'RE DIFFERENT: REAL INTERACTION. REAL CONNECTIONS. REAL VALUE

CROSS-INDUSTRY PERSPECTIVES FROM THE BEST IN FIELD SERVICE

Hear from dozens of leading cross-industry field service trailblazers tackling
the same challenges you face with an unbiased view of where the future of the
service industry is headed. Brimming with inspirational content, you’re
guaranteed to make new connections, and walk away with actionable insights to
take your field service strategies to the next level



THE MOST INTERACTIVE ONLINE 
EVENT, EVER

Join your peers for a variety of interactive sessions over two days with niche
small group discussions, Ted Talk-style keynotes, and meaningful connections!
From fireside chats, workshops, panels, live roundtables, and much more, you’re
guaranteed to bump virtual elbows with field service royalty. 


*Bonus: All of our content will be available on-demand to watch anytime,
anywhere!





YOUR ONE-STOP-SHOP FOR TECH INNOVATION

At our virtual exhibit hall, you’re one click away from the most innovative
downloadable content, straight from the minds of seasoned field service leaders.
Discover future-bound insights that can help you build a winning business
strategy for 2022 and beyond. All from the comfort of your own remote office.






WORD ON THE STREET

THE PLACE TO GO

“Field Service is the place to go to a real pulse on not only what’s happening
in the industry, but what’s changing in the future." 

Jarrett Williams 
Service Field Engineer
Amazon

PRICELESS

“You’re really learning from the best-ofthe-best at Field Service. The
information, advice, new connections and strategies I’m leaving with are
priceless.” 

Kirsten Mathis
Field Service Manager
Legrand

NEXT LEVEL STRATEGIES

“This is the perfect place to learn the latest trends in the field service
space. I’ve gained strategies that have helped us grow, and take us to the next
level. The topics covered are really timely and I appreciate how much research
has gone into building the event.” 

Shawn Weber
National Service Manager
AMETEK Powervar



TRUSTED BY THE WORLD’S BIGGEST COMPANIES




I'M READY TO SPONSORSEE PAST ATTENDEES LEARN ABOUT SPONSORSHIP
LET’S CONNECT & CREATE A CUSTOM EXPERIENCE

Hi, I'm Pat, the Sponsorship Director for Field Service Virtual Event. Reach out
by clicking the button below and I’ll be in touch within 24 hours. Looking
forward to connecting!



Contact Me
HOW OUR VIRTUAL EVENTS WORK

Participating in a virtual event is easy. Once you and your team register, each
of you will receive a link to access the presentations. You can also add the
event to your Outlook or other calendar as a reminder. You do not need to
download or install any software to participate. All you need is Internet
access. The sessions will be recorded, and will be available for a limited time
afterwards. It’s going to be a great event!

*Note: This event is exclusively for field service executives. Solution
providers to these organizations and others will not be allowed to attend.
Please register with your full company name and your corporate email address or
you risk not gaining admittance. WBR reserves the right to not admit registrants
based on company type.



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P.S. JOIN US LIVE IN PALM SPRINGS!


Join Us Live!
(Use Google Chrome or Mozilla Firefox to secure your place)


IN PARTNERSHIP WITH:




SPONSORED BY:



Phone: +1 888.482.6012 

Fax: 1 (646) 200.7535

Contact Us Today

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